Resourcing Soluti ons Provider of recruitment services in the transport and infrastructure sectors

Together we can

UnderstandCollaborateEngageConnectDeliver

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Rail specialistsExperts in recruiting across rail infrastructure

Sector and niche skills

Permanent and contract, professional & technical, trades & labour, executive search

Team with c150 years’ combined experience

Track record of providing resources on £multi million projects

Specialist areas:

• signalling & telecommunications

• civil engineering

• electrification and power

• permanent way

• Professional services (project and programme management)

Resourcing Solutions has been servicing UK and international rail and infrastructure sectors since 1996.

Our current business turnover is in the region of £35million.

We have offices located within the UK, Middle East and maintain a large presence in Asia Pacific with 90 staff across the world.

The Resourcing Solutions international team has a long-standing history of recruiting professional candidates throughout Africa, Australia, Asia, Europe and the Middle East.

We understand the challenges of identifying and attracting suitable candidates with the requisite expertise, technical skills and leadership capabilities to help drive your company forward. We have a specialist matrix structure to ensure that highly knowledgeable and expert consultants are able to advise and service key skills requirements.

Resourcing Solutions has a detailed knowledge of the markets in which we operate; in depth relationships with our clients; and a commitment to delivering the highest quality recruitment service.

For more information, please contact:

Susan Cardy International Recruitment Manager

+44 (0)118 924 1101

About us

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Experts in the internati onal acquisiti on, retenti on and development of talentThe talent landscape is changing; organisati ons need to be ever more innovati ve in identi fying and att racti ng the best as the war for talent becomes more competi ti ve.

Our talent management strategies off er companies a clear insight into the skills market, where it’s heading and how to be the employer of choice.

Structure

• Skills gap identi fi cati on

• Market mapping

• Competi tor analysis

• Employer brand

• Workforce planning strategies

• Talent communiti es

 

Structure  

Built Environment

Professional Services Power Rail Professional

Services

UK International

Managed Accounts

Professional Services

Search

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A flexible approachRecruitment projects need to be fluid and responsive. Sometimes the hiring manager has to show flexibility with the initial expectations and catch unexpected opportunities: this may lead to reshaping the job content or even the organisation.

We therefore work with hiring managers to come up with creative and responsive approaches to enable you to remain competitive and attract the best talent to your business.

We work with organisations to ensure that the recruitment process is efficient and allows the best candidates to be secured. Our approach for recruiting ‘perfect-fit’ candidates means that we deploy consultative head-hunting methods to contact those who are not necessarily active in looking for a new job.

This consultative approach ensures that Resourcing Solutions has a good understanding of the impact of skills shortages within your business including reduced competitiveness and productivity, reduced ability to serve clients, reduced innovation and creativity, negative impact on employee morale, and increased employee turnover.

Clients Our client portfolio includes some of the world’s leading infrastructure services companies including:

Good understanding of local marketWe have first hand experience of working in the Singapore market so we know that there is generally a high employment rate. This has resulted in a limited talent pool and the development of a ‘candidate driven market’. This shortage is extremely evident in the infrastructure and built environment sectors that Resourcing Solutions specialises in.

We are also fully aware that Singapore is a diverse and multicultural society: so we know that this aspect is particularly at stake when it comes to the creation of team equilibrium and team dynamics.

Amey Ferrovial MTR Hong KongAECOM Halcrow Parsons BrinckerhoffAshghal Hyder PetrofacAtkins Jacobs Turner & TownsendBechtel KBR URSCivicon Mace Volker GroupE.ON Mott MacDonald

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Proactive account management has been the cornerstone of Resourcing Solutions’s recruitment relationship model and is paramount to the approach we have adopted with our key clients.

We maintain a host of relationship interfaces to ensure that proactive account management is at the forefront of our business model. We define proactive account management as leading initiatives to deliver change, efficiency and sustainability with our clients. This also includes open communication and clear visibility utilising two-way transparency towards potential issues and early warning signs.

We recognise the need for the development of KPIs or Service Level Agreements for this type of partnered project, and we would develop these with you based upon the following approach:

Developing the brief• Meeting with your management team to understand growth plans for the company

• Understand the positions that must be filled and in what length of time. Learn from past mistakes and create a new structure and recruitment process that must be adhered to

• Provide detailed job descriptions outlining the position and the length of time person required

• Ensure all skill sets, personality traits and competencies have been identified

• Research salary market rates and agree salary brackets and benefits

• Control costs and create a budget for recruitment

• Agree recruitment and interview process which is adhered to across the company to ensure quality standards are upheld

• Conduct market research to identify the best mediums to advertise and costs of same. Ensure response is measured

• Get clear on the company position, where it’s at, where it’s going along with its values.

Resourcing Solutions also recognises the increasing popularity of temporary and contract recruitment as organisations act to fill a skills gap quickly. A selection of roles that we would typically be assigned to source and recruit on your behalf includes:

• Principal Engineer

• Project Manager

• Site Manager

• Project Director

• Site Manager

• Site Supervisor

• Singapore Mass Transit Railway - Sleeper replacement work

• Project Manager

• Section Manager

• Senior Commercial Manager

• Construction Manager

• Site Engineer

• Track Work Supervisor

• Junior Permanent Way Supervisor

• Permanent Way Supervisor

• RRV Operator

• RRV Specialist Mechanic

• RRV Fitter

• Construction Manager

• Commissioning Engineer

• Design Engineer

• Permanent Way Engineer

• Project Engineer

• Systems Engineer

• Signalling Designer

• Section Manager

• Road Rail Operator

• Road Rail Fitters

• Signalling Installers

• Signalling Testers

• Planning Engineers

• CREs/CEMs

• Commissioning Engineer

• Professional trades:

§ PTS Electrician

§ PTS Cable Puller

§ Functional Tester

§ Tester in Charge

§ CPCS driver

• Commercial Manager

• Compliance Manager

• Quality Assurance Manager

• Quantity Surveyor

• Surveyors

Account delivery

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Account management structureAt Resourcing Solutions we have a scalable model built on discipline expertise which is designed to offer our clients access to sector and discipline experts who know the market and who have a pool of the best talent available. Our model enables us to react to your needs promptly without compromising quality.

In order to progress with you as a major client we will assign a single point of contact for all queries. The designated Account Manager will be responsible for overseeing all operational delivery aspects and ensure that the service meets the high standard expected by our clients.

This activity is coordinated across our delivery teams by the Account Manager who interacts with all specialists to ensure the client requirements are satisfactorily delivered. They are also then able to be the focus for any client enquiries and also the focal point for performance reviews and analysis internally and externally.

Candidate management• Place adverts and review quality of applicants, updating adverts if needed or change recruitment

project as necessary to increase quality applications

• Acknowledge applications received and measure response

• Prepare questions and format for interviews

• Set up and conduct first interviews

• Liaise with key management personnel to identify and compile a candidate short list

• Notify applicants of their rejected applications

• Set up and conduct second interview and/or third if necessary

• Action any employment testing (psychological, physical or medical)

• Do reference and background checks

Candidate appointment• Qualifications checking with the relevant body

• Notify applicant of decision and negotiate any conditions

• Extend formal offer and record acceptance

• Complete and send out formal contracts with all conditions and duties listed ensuring all laws have been adhered to

• Create an induction and training plan with line managers to ensure employee will be properly integrated into the company efficiently and effectively

• Prepare and organise the induction and ensure that all necessary resources have been ordered and are in place before the employee starts

• Keep in contact with candidate to ensure no additional problems arise and ensure employee starts

Full 360 service including dedicated

account management

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Tom HolbrowGroup Business Development Director

Tom has worked in the construction and infrastructure sector all his working life. He originally trained and qualified as an Electrical Engineer, managing projects in the retail, commercial and residential sectors. His career then developed into an account management and business development specialism in the public and private sectors – primarily healthcare and education. Prior to joining Resourcing Solutions, Tom worked for a major international main contractor operating in the highways, rail, water and aviation sectors.

Tom looks after the development of the business in our current and emerging sectors. This involves a keen understanding of our clients and their needs,

commercial management, market sector activity and project intelligence. As well as holding a leadership position within Resourcing Solutions, Tom also adopts a ‘hands-on’ approach to business opportunities and client relationships.

Mark MurphyDirector of Operations

Mark is the Director of Operations for Resourcing Solutions having worked in recruitment for many years in the engineering and technical, infrastructure and rail sectors.

Mark’s focus is to ensure consistent delivery of all operations for Resourcing Solutions in both existing and new markets. Our increased growth is dependent upon our understanding of the differences between the requirements and expectations of both our candidates and our clients in the busy contracting market. By focusing the efforts of our dedicated account teams and providing a

‘one stop shop’ to our clients, Resourcing Solutions is well placed to offer both contract and permanent staffing solutions with internal recruitment specialists in areas such as commercial, HSQE, planning and project management.

Entering the recruitment industry in 1995, Mark worked as an engineering and technical recruiter delivering contract recruitment services to the manufacturing industries. Mark then established a rail division for at the time the ‘largest independent technical recruitment agency’ where he recruited both professional and technical to blue chip clients such as Alstom, Bombardier, London Underground and Network Rail. Mark’s career has seen him manage at a senior level for 11 years and in 2009 he joined Resourcing Solutions as Head of Contract Recruitment.

Susan CardyInternational Recruitment Manager (Account Manager)

Susan is an expert international recruiter with over 15 years’ experience specialising in recruiting engineering professionals throughout Europe, Middle East, Australasia, the Far East and West Africa. She has successfully delivered high profile requirements for major players in the industry, these companies include some of the world’s largest consultancies and contractors involved in prestigious global infrastructure projects.

Testimonials

“I was introduced to Susan Cardy at Resourcing Solutions in 2012 when I was employed as an advisor to the Government of the State of Qatar. Over the following two years, Susan passionately and tenaciously sought to identify and install new appointments into our organisation. I find Resourcing Solutions’s ability to source top level executives from all corners of the globe to be a differentiator in the resourcing field. In summary, I have no hesitation in recommending the services of Resourcing Solutions.”

Amey

“From my experience, Susan Cardy has been an excellent recruiter in respect of KBR’s permanent staff requirements. Susan has always been professional, industrious and determined in her endeavours to find strong, suitable candidates. Susan has been proactive in working very closely with me to fully understand KBR’s recruitment needs – resulting in ensuring that only quality candidates are put forward for consideration.”

KBR

“Susan has a track record of always working with a sense of urgency in the sourcing of CVs which match our job vacancy profiles. Her efficient and professional manner in which she identifies suitable prospective candidates and builds a working relationship with them, ensures that they are thoroughly briefed prior to submission.”

Balfour Beatty

Meet the team

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Candidate experienceWe ensure that the process for candidates is as smooth as possible and remain in constant contact throughout the process from initial approach through to aftercare.

Process:

• Engage with candidates to understand their career aspirations

• Qualify them to see if they have the right skills and experiences to deliver your projects

• Promote our client and fully brief the candidate on the position required

• Carry out necessary background checks including references

• Ensure any rejected candidates receive constructive feedback to maintain a positive view of your brand

• Support them through the interview and offer process

• Commit them to act e.g. signing contracts, start dates

• Support submission of EP Pass Application Forms, Copies of Passports, Qualification Certificates & relevant references to HR

• Assist client with flight bookings and mobilisation details

• Provide candidates with essential information on relocating to Singapore to install confidence in the smooth running of their mobilisation

• Gather candidate and client feedback on our processes so we can continuously improve our service

By gaining trust and loyalty with both our client and candidates, we endeavour to secure tight relationships in hope that we can offer the best bespoke service possible. We take time to listen and understand the needs from both parties in order to deliver a quality service all round.

Complete in-house service provisionResourcing Solutions does not outsource any part of our service offering. We feel this is a clear advantage to the business to ensure quality and control. However, the company is constantly seeking opportunities for improvement and benchmark our service offerings with the industry to ensure we maintain a realistic view of our capability and are not averse to outsourcing part of our service to improve quality and reduce cost.

We embrace quality values and have procedures and internal mechanisms in place for outsourcing service offerings from contractual set-up and approved supplier status through to regular reviews and Service Level Agreements.

We maintain a list of approved suppliers that support us in our service offering, such as training providers and medical providers to name a few. As outlined above; all suppliers are subject to our purchasing procedure that ensures all purchases are from approved suppliers and the requirements and expectations of our suppliers in order to achieve an approved status.

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Health and safetyWe acknowledge that health and safety is fundamental to our success and our legal and moral obligations. We comply with all the relevant health and safety legislation including customer and regulatory bodies’ requirements. Our policy is to:• Comply with all current legislation, standards and our clients’ requirements, and to monitor our

performance against those requirements

• Identify and assess the risks in the workplace and put in place effective measures to eliminate risks or reduce them to an acceptable level

• Provide and maintain safe and healthy working conditions, equipment, general environment and systems of work for all our employees and contractors and anyone else affected by our activities, resulting in zero accidents

• Provide competent advice, information, instruction, training and supervision to enable our employees and contractors

• Provide the necessary commitment, co-operation, consultation, resources and organisation to enable all of us to meet the high standards we expect of ourselves

• Strive for continuous safety improvement in all our activities

• Ensure that we keep a clear focus on safety as the company grows

ComplianceResourcing Solutions has a dedicated and experienced contracts team in place to accomplish pre-employment checks and verifications. The team is familiar and well-practiced in dealing with the most complicated candidate applications and verification requirements e.g. contacting of institutions in foreign countries for verification of certificates and knowledge of the most widely encountered immigration status documents.

We will, subject to client/industry specific requirements conduct pre-employment drug and alcohol (D&A) testing and as applicable perform both random and for cause D&A testing across our contractor workforce. This will also include a pre-employment medical certificate. Any information or data that is identified at the self-certification check or medical certificate will be logged and tracked, often via our health surveillance tracker, including any medication being taken (this is checked for side-effects and confirmed by an occupational health professional that the candidate is safe to work in a safety critical

environment). All candidates that require Personal Protective Equipment prior to starting an assignment will have it issued.

Resourcing Solutions has an internal compliance team that supports our delivery functions in the areas of worker compliance. The team oversees the delivery of all competency management, training, drugs and alcohol testing and delivers our commitments to both QUENSH and Achilles Link-up processes and procedures.

The compliance team is responsible for the following tasks:

• Adhering to ISO & Link-up standards across the company and management of Quality Management System including document control

• Ensuring all contractors are compliant in line with standards

• Management of the database and updating contractor records to include competency management

• Management of working hours planned and actual and managing exceedences

• Management of competency expiries and booking of training courses, medical screenings and D&A screenings including random D&A screenings

• Issuing of monthly newsletters and industry briefings along with standard and legislation changes.

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EnvironmentOur Environmental Management System is a bespoke process that is directly related to the labour service that Resourcing Solutions provides.

We endeavour to ensure that the environmental impact of our activities will have little or no effect on the environment. We accept our responsibility for the environment and best practise is promoted within our operations and services that we provide.

These are the areas in which the company will positively influence environmental awareness and improvement:

• Assessing our environmental impact and seek to reduce it

• In support of our core activities, we will ensure that our procedures for procuring consumable supplies maximise the use of sustainable raw materials, those that can be recycled and those that have already been recycled

• We will also ensure that our procedures for disposing of all waste materials maximise the possibility for the segregation of waste that can be recycled from that which can’t

• We will maximise the efficiency of our use of consumed energy through the adoption of an efficient transport policy for our personnel and the control of the use of electrical and gas supplies at our premises

• As a supplier of personnel, we will promote the highest standards of environmental excellence in client organisations by matching our environmental controls with the policies of our clients

• Promoting the open exchange of environmental information with clients and suppliers

• Providing appropriate environmental training and equipment where necessary

Through the implementation of these activities we will support and add value to the client’s goals of reducing waste, preventing pollution and using water – and other natural resources – as efficiently as possible.

We regularly communicate with candidates, workers and employees using a range of channels. Pertinent information related to safety, environmental and sustainability is targeted appropriately and related to our operational scope. These channels include newsletters, electronic mailings, SMS alerts, blogs and face to face briefings. With a move towards digital technology, saving vital environmental and social resources, we are using our mobile-optimised website to contact people through alerts, briefings and mailings.

We actively participate in company and client initiatives, such as a ‘Cycle to Work Scheme’. The company prides itself on good practice and has made great strides in reducing our carbon footprint and environmental impact whereby we have reduced our overall expenditure on carbon related products and services by 20% year on year for the past three years. We shred and recycle all paper and use only recycled paper products, we also recycle batteries, purchase green cleaning products and recycle most of our waste material.

Continuous improvement Resourcing Solutions is committed to continuous improvement in order to ensure efficiency and effectiveness. We acknowledge that seeking opportunities for improvement are essential in today’s marketplace.

We believe that continuous improvement to the contract service is achieved through ongoing communication, effective measurement and accountable relationships. Our quality culture has instilled within us all the best practices incorporated within our formally accredited management systems.

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QualityResourcing Solutions has developed and implemented a Quality Management System (QMS) in order to document the company’s best business practises, better satisfy the requirements of its customers and improve the overall management of the company. The Company’s Safety Management System (SMS), Environmental Management System (EMS) and Information Security Management System (ISMS) are fully integrated into the QMS.

Resourcing Solutions currently maintains an accreditations to BS EN ISO 9001 Quality Management System. The QMS is accredited by a UKAS approved company and is for the ‘provision of technical and commercial recruitment services specialising in rail, civil engineering, construction, building services, engineering and telecommunications and the provision of overseas recruitment services’.

Resourcing Solutions has maintained accreditation to Achilles Link-up for many years. The company has recently integrated the Rail Management System (RMS) into the existing QMS to ensure a robust and consistent management system throughout the company. The amount of accredited protocols have increased significantly over the last few years, all of which have been successfully audited and passed by an accredited Link-up Auditor.

Resourcing Solutions maintains a Business Management Manual, which details the lifecycle of the company’s policies, procedures and supporting documentation and to promote the ethos of the integrated QMS throughout the organisation, whilst helping to guide employees through various requirements of specific standards, allowing total compliance with the specific standards too. The Business Management Manual also details document requirements, responsibilities, management commitment, customer focus, reviews, resources, service realisation and measuring, analysing and improvement. It also delineates responsibilities and inter-department relationships.

Other supporting management manuals are also developed and maintained within the fully documented QMS. These include such manuals as the Statement of Applicability, HSQE Objectives and Strategies to name a few.

Sustainable workforce Resourcing Solutions is accredited to the ‘Investors in People’ scheme and we have a high retention rate of employees. All employees are recruited carefully and where possible locally and are subject to a full induction and training scheme. Employees are cross-trained and all are part of committees and workshops to allow engagement, continuous improvement and opportunities for consultation, as well as regular feedback sessions and surveys.

Our recruitment process is driven by our ‘Diversity and Equal Opportunity Policy’ which is supported by corresponding data. We are sympathetic to work pressures and work-home-life balance and have invested a lot of resource in understanding employee’s pressures and the negative impact this can have on the business and employees personal life.

We take the same approach when recruiting for our clients whether a permanent placement or contract basis and ensure that only the very best candidates both culturally and competency based are put forward for selection. We ensure that they receive full support through the recruitment process and that the candidate experience is delivered to an exceptional standard. We also ensure that the client is represented as a ‘Destination Employer’ of choice. In doing so we are therefore contributing to the sustainability of our clients’ own workforce.

Corporate Social ResponsibilityThe company makes an active effort to provide a healthy and safe working environment, as well as a happy one. We are totally committed to safety and have experienced a steady decline in our Accident Frequency Rate (AFR). Regular opportunities for team building activities and social activities are made available and heavily encouraged.

We support a range of charitable events and raise funds for our chosen corporate charity – Railway Children. As we are based within a business park close to a small village community, where possible we combine our CSR with our environmental objectives with initiatives such as car sharing which not only lessens our impact on the local community (traffic and noise pollution) but also reduces our overall carbon impact.

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Summary

P International consultants with country specific expertise

P Network of world class candidates

P Niche sector & discipline expertise

P Strategic global partnerships

P Industry and sector experience

P Global advertising capability

P Cutting edge website linked to leading professional networking sites

P Internationally recognised accreditations to ensure best practice standards

P In-depth knowledge of local markets

P Fully comprehensive candidate support & management

P Thorough vetting and verification of candidate qualifications, experience, eligibility and suitability

Value engineeringWhilst adopting a partnered approach we are able to explore other areas where we may be able to work together and identify other value add solutions such as:

This arrangement would work in the following manner:

1. KPIs met and placement made – completion fee paid in full

2. KPIs met and placement made from direct source – no completion fee, engagement fee rolls over for new position

3. Position postponed or cancelled – engagement fee rolls over for new position

• The time scales of the project may allow us to introduce continuous improvement efficiency savings over the duration of the partnership

• We may be able to propose differing fee percentages based upon wage bands or specialisms. It may be beneficial to explore an arrangement that takes consideration of the complexity and difficulty of roles to fill

• An Exclusivity Engagement Fee which comprises of a two stage payment plan. The service is secured with a small up-front engagement fee, which enables us to offer a reduced rate. This engagement fee is subtracted from the overall fee for the placement which allows us to provide increased commitment to the project

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Metronet Alliance

Client required particular skill sets but with skills shortage in UK – Site Managers, Contracts Managers, Quantity Surveyors.

Resourcing Solutions provided a full managed service including :

• Scoping, advertising, screening, assessment centre, in-country interviews, on-site medical screening, offer management, references, work permits, mentors and pastoral care.

• Experienced professionals with knowledge of UK rail standards

• English speaking candidates

• Efficient medical process

• Reduced costs and time of travelling

• Demonstrably open and auditable process

Hong Kong MTR

Resourcing Solutions partnered with MTR to effectively recruit engineering talent from UK and overseas.

There was a shortage of supply for scarce skills particularly in tunnelling, signalling, rolling stock and geotechnics.

We implemented a recruitment plan to attract UK engineers and successfully placed a number of senior engineers and managers (including tunnel and signalling construction).

Case studies

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Oman Aluminium Rolling Company

OARC required 15 key personnel across technical, engineering and commercial

Resourcing Soluti ons developed recruitment strategy to identi fy, att ract and retain key personnel from specialist companies across globe

• Filled 100% of roles – including Commercial Sales Director, Technical Manager, HSSE Manager, Laboratory Manager, Senior Process Engineers and Producti on Managers

• Deposit based retainer allowed HR team involvement and guaranteed return

• 100% retenti on rate

Tubelines

Skills shortage in UK - planning, contracts & procurement, engineering.

Resourcing Soluti ons provided fully integrated managed service.

Dedicated team – all aspects of HR process.

Mapped skill sets across internati onal market – focus on India.

• Sourced and placed Planners, Electrical Engineers, Contract Engineers, Procurement Engineers

• Prevented exposure to non-delivery

• Reduced dependency on consultants and contractors

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Olympic Park

Partnered with McNicholas on Olympic Delivery Authority (ODA) Utilities Contract, at the Olympic Park.

Requested to supply resources covering site installations of multi-utilities including water, power, telecoms and gas.

Required:

• mains and service layers

• reinstatement gangs

• ground workers

• plant operators

• site managers

• project managers and planners

• designers and design managers

• health & safety managers

• environmental and geotechnical engineers

Resourcing Solutions developed bespoke and robust registration process that ensured the quality of personnel and compliance requirements were met in short timescales.

Implemented a ‘quality plan’ to meet specific quality and compliance including candidate attraction, registration, compliance, implementation, continued monitoring of project.

Crossrail enabling works

Safety critical staff for pre-commissioning works on re-signalling projects.

Contract workers were needed for four months and included IRSE Licensed Installers, Installation Team Leaders, Assistant Testers, Verification Testers and Functional Testers.

• 40 skilled people with 2 weeks’ notice required over Christmas period

• All registration, compliance, PTS & IRSE tickets and inductions completed

• Project completed on time

• Zero RIDDORs

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Railway station re-modelling

Birmingham New Street - renewal of telecoms and station information and surveillance systems.

Located and attracted highly skilled project staff - installation, commissioning, supervisory and management positions.

Used range of sourcing activities - advertising, social media, our extensive candidate database and candidate referrals.

Carried out post placement obligations e.g. on-site safety audits, random drug and alcohol checks and toolbox talks.

Supplied resources:

• project engineers

• design engineers

• site supervisors

• commissioning engineers

• communications installers

• electricians

• electrician’s mates

• cable pullers

• labourers

• stores operatives

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For more information, please contact:

Susan CardyInternational Recruitment ManagerResourcing Solutions LtdThames Valley Headquarters, Ruscombe Park, Reading, RG10 9JW scardy@resourcing-solutions.com+44 (0)118 924 1101