F

RESORT DINING

ENTERTAINMENT

GENERAL INFORMATION

GUIDELINES

ACTIVITIES & MORE!

What’s on this month…

OZHARVEST FOOD DONATIONS

Turtle Beach Resort has joined forces with OzHarvest in an initiative to ‘rescue food’ left

behind by guests.

OzHarvest collects quality food from commercial outlets and delivers items directly to over 1000 charities Across

Australia.

To donate, please leave your unopened food items on your kitchen bench for our staff to

collect for OzHarvest.

Turtle Beach Resort would like to welcome you to the best family resort on the Gold Coast!

For information on Gold Coast events, please see our friendly Guest Services staff or visit

https://destinationgoldcoast.com

COVID-19 SAFE PLAN

At Turtle Beach Resort we aim to provide a safe environment for our

guests to enjoy their holidays risk free. With the current climate we have

implemented a COVID-19 Safe Plan to combat the spread of COVID-19.

PLEASE REMEMBER TO:

- Wash your hands frequently;

- Use sanitiser, as required. Sanitising stations have been

implemented at various facilities around the resort for guest use;

- Practice social distancing (1.5 metres);

- Do not use communal facilities if displaying symptoms of COVID-

19;

Whilst we must be careful and take the necessary precautions to

keep our guests and staff safe, we hope you enjoy your stay and have

fun!

"Parent heaven! Everything was at my fingertips. We didn't have to leave the

resort... After staying here I wouldn't go anywhere else with my 3 little ones…

Perfect atmosphere. Very well thought out resort with families in mind…”

- Ashleigh (September 2019)

INSIDE GUIDE TO TURTLE BEACH RESORT

GUEST FACILITIES

Guest Services / Tour Desk

Open from 7:30am until 7:00pm 7-days a week.

All theme park tickets, tours and transfers available as well as providing assistance with all questions relating to the resort and the surrounding areas.

On-site security after-hours.

Club Turtle Kids Club

One session per day due to COVID-19; 1pm-4pm.

$25.00 per session, per child. Ages 4-12 years.

Bookings are essential, see Guest Services.

Tennis Court

Booking required, please call Guest Services.

Equipment Hire Fee - $5.00 for up to 4 racquets

and 2 balls

Putt Putt

No booking required, please see Guest Services from 8am – 5.00pm

Cost - $5.00 per child, $7.00 per adult, $17.00 per family up to 6 people.

Cinema CLOSED UNTIL FURTHER NOTICE

Showing up to 4 FREE movies per day please see Guest Services for timetables.

Games Room CLOSED UNTIL FURTHER NOTICE

Located in the car park at stairwell 40.

Gym & Sauna CLOSED UNTIL FURTHER NOTICE

Located on the basement level in stairwell 19.

Due to safety regulations children under 18 years are not permitted in the Gym.

Pools & Spas

Open from 7.30am till 9.00pm, 3 x Children’s pool and 1 x Adult Pool (see map for locations).

Pool towels can be hired from Guest Services at $5 per towel which you keep for the duration of your stay.

Children under the age of 13 must be supervised by a competent adult at all times.

Toddler Playgrounds

Open from 7.30am till 5.00pm (see map for location).

BBQ areas

There are 8 BBQ areas located throughout the Resort (see map for locations) these are complimentary please clean after use.

Hours from 7am till 9pm. BBQ areas must be vacated by 10pm.

The Deck RESTRICTED TRADING

Open 12pm - 7pm Fully licensed restaurant offering an A La Carte menu, wood fired pizzas, snacks and drinks, located on the northern side of resort.

All menu items are available for take-away.

To order dial 7. Collection from deck required.

Fresh n Tasty Store RESTRICTED TRADING

Open 7am - 12pm for food, healthy snacks, drinks, ice creams, convenience needs, & resort souvenirs.

Splash Zone

Water playground with 4 water slides, 2 toddler slides, dumping bucket, water cannons and more.

Open from 10am – 4pm (these times are subject to change).

Operation times and functionality may be affected due to COVID-19 without notice.

GENERAL INFORMATION

Check Out

The resort check out time is 10am. In some circumstances a late checkout may be possible if availability permits. Please contact Guest Services on the afternoon prior to your DEPARTURE if you would like to arrange a late check out, additional charges may apply. (Dial 9).

Emergency

In the event of an emergency, dial 0 (for an outside line) then 000 which will access Police, Fire and Ambulance Services. Reception may also assist in some emergency situations (Dial 9).

Defibrillator

Defibrillators are located at reception and The Deck.

Bedroom Windows

Keys are located in the kitchen cutlery top draw if you would like to lock the windows.

Noise

Should be kept to a minimum after 10pm in both the public areas and individual apartments. Parties are not permitted in the apartments. Roving security guards are on-site and required to enforce Body Corporate by-laws in this regard.

Smoking

Turtle Beach Resort is a non-smoking resort. Smoking is banned in all areas including leisure facilities, restaurants and inside apartments. Smoking on the apartment balcony facing outside the resort (where possible) is permitted, however we request that cigarette butts are appropriately disposed of in your apartment rubbish bins and not littered throughout the gardens, taking care that they are extinguished prior to placing in bins.

Rubbish

We ask that you dispose of your apartment rubbish regularly in the skip bins that are located in the basement car parks. Your nearest skip bin will be located close to your designated stairwell. Look for the yellow markings placed on the pillars.

Recycling

The recycling area is located behind the car parks at the front of resort near the Fresh & Tasty convenience store.

Car Parking

Undercover security car parking is offered complimentary for all of our guests. Car parks are not designated for TB1 and TB2. Parking is allocated for TB3 (Please check your welcome letter for specific allocation); however, there should be ample parking available near your stairwell. Should your vehicle be oversize, please see Guest Services who will assist with alternative parking.

Housekeeping

All apartments in the resort are fully self-contained which includes a complimentary mid stay service clean and linen change should your stay exceed 9 nights or more. Additional linen and pool towels are available via Guest Services at an additional cost. An initial starter pack of kitchen and toiletry items is supplied, additional supplies can be purchased from the Fresh & Tasty Convenience Store.

Additionally, you can arrange more frequent room cleaning at a nominal fee. Please contact Guest Services for up to date options and prices (Dial 9).

As this is a non-smoking resort, we would like to advise that smoking is not permitted inside the apartments. Smoke soiled rooms will incur an additional charge for cleaning and soft furnishings.

Maintenance

All care is taken to present apartments to the highest standard and a constant maintenance program has been implemented to assist with this goal. Should anything need attending to during your stay, please contact Guest Services immediately so that we can rectify it as soon as possible (Dial 9). As each apartment is individually owned there may be slight differences in presentation and appearance based on the owners specific taste. Whilst we understand that natural wear and tear will occur with all apartments, additional damage is the responsibility of the registered guest and repair charges may be applicable.

Room Allocations

Rooms are allocated prior to your arrival and are based on availability and requests you have made. Whilst every effort is made to fulfil all requests, regrettable due to unforeseen circumstances these may not be possible. We may be able to assist in a room move during your stay however these may incur additional cleaning and linen fees.

Splash Zone

Splash Zone will be closed for 30 minutes at 1pm to conduct safety checks on equipment.

GENERAL INFORMATION CONTINUED

Safety

Each room is equipped with its own personal safety box. We suggest that it is used for all valuables during your stay. Please contact Guest Services (Dial 9) for additional instructions if required as all safes have a how to use manual.

Security

You will note that the resort grounds, stairwells and car parks are well secured at all times. Your resort key is required to access all areas of the resort and we suggest that you keep it with you at all times. We recommend you keep your valuables secure and keep your apartment and vehicle locked at all times. Failure to return all issued key cards at departure of your stay will incur a replacement fee on your account. We appreciate your heightened attention to apartment security especially when handing your keys to children. The resort is monitored by on-site security personnel after hours.

Pharmacies

Nobby Beach Day & Night Pharmacy 2211 Gold Coast Hwy

Ph: (07) 5572 7727 – 8am - 8pm 7 days

Mermaid Beach Pharmacy: 2431 Gold Coast Hwy

Ph: (07) 5575 2081 – Mon - Fri: 8.30am - 6pm, Sat: 8.30am - 1pm

Medical Centres

Mermaid Central Medical Centre (other side of the highway, closest)

2431 Gold Coast Hwy, Mermaid Beach. Ph: (07) 5575 2444

Mon - Fri: 7am to 6:30pm & Sat - Sun 8am to 2pm

Mermaid Beach Medical Centre (This side of the highway, next to Sizzlers)

2506 Gold Coast Hwy, Mermaid Beach. Ph: (07) 5572 1668

Mon - Fri: 8am-10pm, Sat 8am - 5pm & Sun 9am - 5pm

Shopping Centres

Pacific Fair Shopping Centre is located 2.5km to the North of the resort. Open 7 days a week. A regular bus service departs from the bus stop out the front of the resort.

Robina Shopping Centre is one of the largest shopping centres on the Gold Coast and located approximately 15mins drive south west of the resort.

Harbour Town Outlet Shopping Centre is located at the northern end of the Gold Coast approximately 40min drive travelling north from Surfers Paradise, along the Gold Coast highway and following the signs.

Beaches

There are over 42km of Gold Coast beaches to enjoy, with the closest patrolled beach just 300 metres away. Always swim between the red and yellow flags and listen to lifeguards and lifesavers at all times. Don’t forget to cover up with sunscreen at all times and use a hat and sunglasses as protection against the harsh Queensland sun.

Telephone Calls

Calls are charged at premium rates excluding 1800 numbers which are free. Please note calls to Brisbane are not a local call.

To dial and outside line – Dial 0

TB1 and TB2 Only

To dial room numbers 002-149 add 500 to the room number – E.g. unit 064 + 500 = ext 564

To dial room numbers 201-348 add 100 to the room number – E.g. unit 254 + 100 = ext 354

TB3 Only

Please contact reception to be put through to another unit.

GENERAL INFORMATION CONTINUED

To dial international numbers – Dial 0 then 0011

For example

NZ 0 0011 64 area-code + number

UK 0 0011 44 area-code + number

USA 0 0011 1 area-code + number

Airports

Coolangatta Airport is approximately a 30 minute drive south of the resort and can be accessed either straight down the Gold Coast Highway or via the M1.

Brisbane Airport is a one and a half hour drive north on the M1 motorway, although traffic delays on the Gateway Expressway can delay travel time so allow extra time for catching flights.

Taxis

The Gold Coast taxi number is 131 008, if calling from your room phone remember to dial 0 for an outside line first (local call charge applies). Guest Services can also book a taxi service for you (dial 9).

Turtle Beach Shuttles

The fastest turtles you will ever see. We also have our own shuttle services available which go to the Theme parks twice a day and can also be booked to other destinations depending on availability. Please see our friendly Guest Service team or Drivers at the Tour Desk.

ONE WAY TRANSFERS

No hidden costs, no flagfall

PACIFIC FAIR $15.00 1-4 PAX $25.00 5-10 PAX

ROBINA TOWN

SHOPPING CENTRE $30.00 1-4 PAX $40.00 5-10 PAX

HARBOUR TOWN $60.00 1-4 PAX $70.00 5-10 PAX

CARRARA MARKETS $30.00 1-4 PAX $40.00 5-10 PAX

BROADBEACH $15.00 1-4 PAX $25.00 5-10 PAX

SURFERS PARADISE $25.00 1-4 PAX $35.00 5-10 PAX

SOUTHPORT $30.00 1-4 PAX $40.00 5-10 PAX

NERANG/ROBINA

TRAIN STATION $30.00 1-4 PAX $40.00 5-10 PAX

THEME PARKS: FAMILY RETURN PASS FROM $52.00

OUTBACK SPECTACULAR: $25.00 PER PERSON, MINIMUM $150

Don’t just rent your holiday… Own it!

Holiday Units

Own a slice of the Coast and a home away from home which you and your family can enjoy for years,

and when it’s not being used by yourself collect your returns and watch your property grow.

With excellent options available in the high growth corridor of Mermaid Beach, great opportunity

awaits.

For more information and your free Gold Coast Property Report contact Jan Emblem on 0414 598 919.

WIRELESS INTERNET GUIDE

Your WIFI application will show you a number of the resort’s wireless access points. Connect to the strongest "turtlebeach" signal and open your

browser. You need to open the browser to login.

Login: turtle

Password: Will be issued at check in, or please see Guest Services.

The browser will ask you to input your username and password. The system will recognise your laptop throughout the duration of the session.

However, every time you reconnect you will need to use your username and password above.

Troubleshooting Help: Please disable any firewalls as some will interfere and you are already protected behind our firewall.

• With wireless make sure you are connected to a resort wireless connection “turtlebeach” in your wireless networks utility, by clicking on

WIFI network and clicking connect. Also check that you are connected to the strongest signal strength.

• If you have connection on the task bar but no welcome page when opening the browser, you can check if you are getting an IP by opening

a command prompt and typing ‘ipconfig’. If you can see an IP of 10.200.xxx.xxx then you are connected.

• If you have connection on the taskbar but the login screen doesn’t open up, try opening a web browser and going to turtlebeach.com.au

this should force the log in page to open.

• If a different IP is shown then just right click local area connection in task bar, go to open network connections, right click the connection,

scroll to properties, go to internet protocol, click the properties button and make sure you have ‘obtain an IP address automatically’ and

‘obtain a DNS server automatically’ ticked. Also click the advanced button on this page and make sure no gateway is shown in the gateway

panel on the page that pops up. Before deleting the IP addresses or gateway, we suggest you make a note of the details so you can put

them in later.

• If you are unable to get to network connections then you do not have administrator rights and need to call your own IT department, to

ensure your WLAN settings are enabled correctly.

Please note WiFi internet access may not be available in all areas of the resort.

THEME PARKS B

1 Day Ticket

1 day entry to DreamWorld

and WhiteWater World on

the same day.

3 Day Ticket

3 consecutive days entry to

DreamWorld, WhiteWater

World & SkyPoint incl.

digital photo pass

Annual Pass

Unlimited entry to

DreamWorld, WhiteWater

World & SkyPoint for 12

months.

CLOSED UNTIL FURTHER

NOTICE

CLOSED UNTIL FURTHER

NOTICE

$360

CLOSED UNTIL FURTHER

NOTICE

ADULT CHILD/PEN FAMILY

Super Pass

7 consecutive days entry to

Movie World, SeaWorld &

Wet’n’Wild.

CLOSED UNTIL FURTHER

NOTICE

3 Day Pass

3 consecutive days entry to

Sea World, Movie World or

Wet’n’Wild.

CLOSED UNTIL FURTHER

NOTICE

ADULT CHILD/PEN

Purchase at Guest Services, no booking fees apply.

Transfers can also be booked at Guest Services for your convenience.

Prices Subject to Change without notice.

Functionality may be affected due to COVID-19 without notice.

Movie World

Being Australia’s first movie orientated theme park, Movie World

contains various first-class ride and action packed shows creating

the perfect environment for thrill seekers.

Dreamworld

Noted for being the location of the Big Brother House,

Dreamworld is Australia’s largest theme park with over 40 rides

and attractions, for both the children and adults.

WhiteWater World

In conjunction with Dreamworld, WhiteWater World is a water

themed park containing several water slide attractions, a wave

pool, and separate child and toddler areas.

Wet’ n’ Wild

Situated next to Movie World, Wet n’ Wild is a large water park

which remains open all year round and is perfect for those hot

Summers Days.

Sea World

Sea World is a marine mammal park, oceanarium, and theme park

that promotes conservation through education and the rescue

and rehabilitation of sick, injured and orphaned wildlife.

TIPS TO GET THE MOST FROM THEME PARKS

If you are after a thrilling, meltdown-free family day at the theme park, keep these handy hints in mind and your next adventure park escape

will be a sure-fire success.

1. Try to arrive early.

If you want to make the most of the day and minimise queuing, plan to arrive a good 20 mins before the gates open. This should cut down waiting time at the entrance gates, give you early access to the most crowded rides and leave more time for activities.

2. Dress for the unexpected.

When planning a full day out, keep in mind that whether it is Summer or Winter, the weather can change unexpectedly. Comfort is premium so make sure you all wear good comfortable walking shoes. Thongs are not usually a good option as they do not offer support and can slip and cause blisters when walking all day. Take sun block, hats, sunglasses and enough layers, that can be taken off when warm or popped back on as the sun goes down.

3. Expect some boredom.

We all know that kids have short attention spans and get restless and easily bored when waiting for extended periods of time. Waiting in line for rides is inevitable so thinking of things to keep them entertained, perhaps their favourite toy, an ongoing game to play or even a healthy snack to bide the time away. Talk to them before you go so they know what to expect, then encourage, and reward good behaviour at the end of the day.

4. Change of clothes.

Depending on the park you go to, some rides will have water splashes and you could end up soaking wet. Sometimes a change of clothes is a great option on a cooler day.

5. Book ahead.

Some parks have options of “fast passes” or similar. If there are certain rides that you don’t want to miss or you want to skip some of the wait times, this is a great option. Booking in advance can save time and hassle and is one less thing you need to worry about.

6. Plan, plan, plan.

Sometimes there is just not enough time in the day to see and do everything, so plan ahead. Look at the map of the park, specific rides and show times. Let everyone in the family select their top 2 or 3 attractions and plan to fit these into your day. Anything extra then becomes a bonus and at the end of the day everyone has smiles.

7. Pack extra essentials.

No one wants to be a pack horse, but being a parent often calls for emergency supplies. Band aids, safety pins, extra nappies, a lightweight towel, a collapsible umbrella, spare batteries. Consider what you need and pack efficiently.

8. Emergency awareness.

Anything can happen in the blink of an eye, despite avid supervision. Select a meeting spot in the event of separation, write mobile numbers down on piece of masking tape and fix to the inside of a little ones shirt or consider wrist bands with similar information. Chat to smaller children about who to approach for help if lost and make sure older children or teenagers have a mobile phone with them in the case of separation.

9. Keep tummies happy.

Food stalls in the parks can be hectic and time consuming, and let’s be honest, can sometimes break the budget. Check the park information first regarding what types of foods you can bring; the majority will request “no pre-package/commercial food”. Then decide what to pack – healthy snacks, sandwiches, fruit, water and poppers are usually all acceptable.

10. Charge your phone.

There is nothing worse than a low phone charge mid-way through the day. Make sure all your devices are fully charged and ready to go, not just for communication but also for those endless happy snaps and selfies. You may even like to consider a zip lock back to pop your phone into, in case of water splashes that will inevitably occur. Many of these items are available at our Fresh & Tasty Convenience Store.

Brought to you by

KIDS ACTIVITIES SCHEDULE

Turtle Beach Resort presents “Free Family Activities” daily, where family fun activities include, Face Painting,

Creative Craft, Playdough, Trivia, Puzzles, Board Game Fun, Nature Hunts, and much more. Please note that

parents need to accompany children for these activities and no booking is required.

* Please see the activities timetable “Week at a Glance for further information (located at Club Turtle, Reception and Fresh

Convenience).

* There may be costs associated with some activities .

Club Turtle Sessions can be booked at reception and include, Disco Parties, Xbox Games, Pyjama Nights,

Crafts Extravaganza and loads more.

SPLASH ZONE RULES

SAFETY FIRST, SAFETY SECOND

REMEMBER TO SLIP, SLOP AND SLAP!

- Use of Waterpark and pools are at your own risk.

- NO RUNNING at any time.

- Parent/ Guardian supervision at all times.

- Watch your step on wet surfaces, flooring slippery when wet.

- Please read all Splash Zone signs and follow all recommendations.

- Slides for children aged 17yrs and younger only.

- Children exceeding the height limit are not recommended to use the slides.

- Splash Zone slides are not permitted for use by adults at any time.

- Eyeglasses must be securely fixed to riders head.

- Rider must wait for attendant start signal before entering slide.

- Strictly one rider at a time when using the slides.

- Leave the slide as quickly and safely as possible.

- Do NOT block or stop in any part of the slide.

- Slides must be ridden feet first and sitting on bottom only.

- Do not run, dive, stand, kneel, rotate or stop on slides.

- Failure to follow instructions of attendants may result in closure of Splash Zone.

THE FOLLOWING ARE NOT ALLOWED

- Diapers/Nappies (Swim nappies excluded and must be worn by children under age 3 years)

- Alcohol and glass containers

- Smoking and eating

- Horseplay – Please behave safely and responsibly at all times

- Hard items such as watches, hairclips, etc.

CLUB TURTLE RULES

Please refer to Guest Services as there are current changes to operating hours and Session of Club Turtle

A. All sessions are 3 hours in duration - $25.00 per child – BOOKINGS ESSENTIAL

Session Times: Up to three sessions a day.

B. A voucher per child MUST be provided to staff prior to entry. You can purchase vouchers when you book

your children in at Guest Services. Children will be unable to be signed in without a voucher provided. Free

paper vouchers are unable to be used on any QLD Public Holiday’s - Please purchase a plastic voucher from

reception for any QLD Public Holiday.

C. All children must have a completed enrolment form to attend Kids Club. Please see Guest Services once you

have booked in.

D. Ages 4-12 years ONLY! NO EXCEPTIONS - 3-year old’s are not accepted, and children need to be 100% toilet

trained - no nappies.

E. Children need to be booked in, no later than 2 HRS before a session.

PLEASE NOTE: Sessions may be cancelled due to low attendance numbers - we require a minimum number

of children to operate the session! Parents will be notified via phone if a session is cancelled - we apologise

for any inconvenience this may cause.

F. No food, drinks, snacks or water bottles are to be bought into the Club Turtle at any time.

We have a ‘No Nut’ policy.

G. At least one parent or guardian must remain on the grounds of Turtle Beach Resort at all times.

H. All bookings must be cancelled 24 hours in advance by telephoning Club Turtle directly or via reception.

I. The entire amount will be forfeited by the guest if they fail to attend or do not give the 24-hour notice for

cancellation.

J. Late attendance will not be discounted, and the $25.00 charge for three hours will apply.

K. At the conclusion of the session the child will be collected promptly. A $2 per minute per child, late fee will

apply for each minute the parent is late.

L. After a 30-minute period a qualified carer will be contacted, and the child will be looked after by this person.

All costs incurred are the responsibility of the parent/guardian and will be automatically applied to their room

account.

M. If the child does not settle in the first 30 minutes, the parent will be contacted for collection and no charge

will apply.

N. All children must adhere to our group friendly policy which is outlined on the Club Turtle Deck.

O. Children with disabilities may not be able to attend as we are unable to provide one on one care.

We are unable to administer antibiotics, creams, antihistamines or any other medications however asthma

sprays and Epi-pens can be left with staff during the session in the unlikely event that a medical emergency

may arise. Parents will be called immediately if any injury or incident occurs that requires attention, including

nose bleeds or toilet accidents etc.

P. Lunch and Dinner are available during the 1:00pm and 5:15pm sessions for an extra charge - Please purchase

a meal voucher from reception. Fresh fruit is provided free of charge for the morning session only.

Q. Toys, electronics or personal belongings including IPODS and IPHONES are not allowed to be brought into Club

Turtle.

I’M THE MAP!

JOIN TURTLE BEACH GOLD

Turtle Beach Gold, our reward membership program offering substantial discounts on accommodation when

you book direct with the resort using our online booking engine. You will also receive member offers and

pre-released specials straight to your email, as well as regular newsletters keeping you updated with the

latest resort changes, updates and information.

Register online at: www.turtlebeach.com.au/gold