Resolving Conflicts and Resolving Conflicts and Preventing ViolencePreventing Violence

Melissa AmosMelissa Amos

BaDonna FunchesBaDonna Funches

Jolie MartinJolie Martin

Group 4 Chapter 14 Group 4 Chapter 14 Lesson 1 and 2Lesson 1 and 2

Grade: 9Grade: 9thth

Ages: 13-15Ages: 13-15

Self Test!Self Test!

Serious Violent Crime Rate in U.S. Serious Violent Crime Rate in U.S. Schools Schools

Rate Per 1,000 Students Ages 12-18

Rates of Bullying and Other School Rates of Bullying and Other School Discipline Problems Discipline Problems

Types of ConflictsTypes of Conflicts

Definition of ConflictDefinition of Conflict

InterpersonalInterpersonal

InternalInternal

   How Conflicts BuildHow Conflicts Build

JealousyJealousy LoyaltyLoyalty SpaceSpace PowerPower PropertyProperty AuthorityAuthority

Recognizing ConflictsRecognizing Conflicts

Physical warning signsPhysical warning signs Knot in stomachKnot in stomach Fast heart rateFast heart rate Lump in throat Lump in throat Cold and sweating palmsCold and sweating palms Surge of energySurge of energy Confrontational body languageConfrontational body language

Recognizing ConflictRecognizing Conflict

Emotional warning signsEmotional warning signs Feeling concernFeeling concern Getting defensiveGetting defensive Wanting to cry, lash out Wanting to cry, lash out

or escapeor escape Not feeling valuedNot feeling valued

Responding to ConflictsResponding to Conflicts

Personal health and safety primary concernPersonal health and safety primary concern Walking away Walking away

ConflictConflict Resolution Resolution SkillsSkills

  “   “Whenever you’re in conflict with Whenever you’re in conflict with someone, there is one factor that can make someone, there is one factor that can make

the difference between damaging your the difference between damaging your relationship and deepening it. That factor relationship and deepening it. That factor

is attitude.”is attitude.”~William James~William James

3C’s of Conflict Resolution3C’s of Conflict Resolution

CommunicationCommunication CooperationCooperation CompromiseCompromise

3 R’s3 R’s of Conflict Resolution of Conflict Resolution

RespectRespect

  RightsRights

  ResponsibilityResponsibility

ToleranceTolerance

More tolerance, less conflict.More tolerance, less conflict. Accept others differences.Accept others differences. Let people be themselves.Let people be themselves.

  NegotiationNegotiation

The issue is important to you.The issue is important to you. Check your factsCheck your facts Remember, goal is a solution.Remember, goal is a solution. Rehearse.Rehearse.

Conflict Resolution StepsConflict Resolution Steps

1.Choose a time and place conducive to 1.Choose a time and place conducive to working out problemsworking out problems

2.Work together at a solution2.Work together at a solution

3. Keep an open mind3. Keep an open mind

Conflict Resolution StepsConflict Resolution Steps

4.Be flexible4.Be flexible

5.Take responsibility for your actions and 5.Take responsibility for your actions and role in the conflictrole in the conflict

6.Give the person an “out”6.Give the person an “out”

Peer MediationPeer Mediation

Ground RulesGround Rules Solve the problem Solve the problem Tell the truth Tell the truth Listen without interrupting Listen without interrupting Be respectful Be respectful Take responsibility for carrying Take responsibility for carrying

out the agreement out the agreement Keep the situation confidentialKeep the situation confidential

Peer Mediator’s TasksPeer Mediator’s Tasks

Set up ground rulesSet up ground rules Find a neutral locationFind a neutral location ConfidentialityConfidentiality Let each side explain their side of storyLet each side explain their side of story Clarify pointsClarify points Sign an agreementSign an agreement

Need Peer Mediation?Need Peer Mediation?

Matching Game!Matching Game!

Conflict ScenarioConflict Scenario

1. Could this situation been handled better?1. Could this situation been handled better?

2. Did they use the 3 R’s of conflict resolution?2. Did they use the 3 R’s of conflict resolution?

3. Looking at the six conflict resolution steps, 3. Looking at the six conflict resolution steps, what could they have done differently?what could they have done differently?

Community ResourcesCommunity Resources

Jacksonville’s Children’s CommissionJacksonville’s Children’s Commission126 Church Street, Suite 201126 Church Street, Suite 201Jacksonville, Florida 32202 (904) 630-3647Jacksonville, Florida 32202 (904) 630-3647

Conflict Resolution/Peer Mediation Project Conflict Resolution/Peer Mediation Project P.O. Box 117050P.O. Box 117050G315 Norman Hall University of Florida G315 Norman Hall University of Florida Gainesville, FL 32611-7050 Gainesville, FL 32611-7050 (352) 392-0726, ext. 281(352) 392-0726, ext. 281

ReferencesReferences

Conflict Resolution/Peer MediationConflict Resolution/Peer Mediation Project. (1996) Project. (1996) Resolving Conflict through Peer Mediation - Student Resolving Conflict through Peer Mediation - Student Workbook, Teacher’s Edition. University of Florida. Workbook, Teacher’s Edition. University of Florida.

Kreidler, William, J. (1997) Kreidler, William, J. (1997) Conflict Resolution in the Conflict Resolution in the Middle School: A Curriculum and Teaching Guide.Middle School: A Curriculum and Teaching Guide. Cambridge, MA: Educators for Social Responsibility.Cambridge, MA: Educators for Social Responsibility.

References References

Merki, M. B., & Merki, D. (1999). Resolving conflicts Merki, M. B., & Merki, D. (1999). Resolving conflicts and preventing violence. and preventing violence. Glencoe health: A guide to Glencoe health: A guide to wellness. wellness. (pp313-337).(pp313-337). Woodland Hills, CA: Woodland Hills, CA: Glencoe/McGraw-Hill. Glencoe/McGraw-Hill.

National Youth Violence Prevention Resource Center. National Youth Violence Prevention Resource Center. (2002). (2002). Facts for teens: Conflict resolution. Facts for teens: Conflict resolution.

Retrieved September 29, 2004 from Retrieved September 29, 2004 from

http://www.safeyouth.org/scripts/teens/conflict.asphttp://www.safeyouth.org/scripts/teens/conflict.asp

Thanks for being a great Thanks for being a great audience!audience!