Resistance Ike And Suzanne
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Transcript of Resistance Ike And Suzanne
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Ike Tucker and Suzanne Pittman
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Learning objectives Resistance exercise Understanding resistance Dealing with resistance Resistance Game Questions and Evaluation
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To identify the many faces of resistance To distinguish what clients are really
resisting when resisting us To relate client fears with consultant
fears To recognize how a consultant can deal
with resistance
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Resistance JeopardyFaces of
Resistance pp.141-48
The Fear & The Wish
pp.154-55
Naming The Resistance
pp.165-66
Don’t Take It Personally
pp. 168-169
Block’s Theories
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The client keeps asking for finerand finer bits of informationFaces 10 pts.
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The client says she would reallylike to go ahead with your projectbut the timing is a little offFaces 20 pts.
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The client keeps reminding youthat they live in the “Real World”Faces 30 pts.
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The most blatant form of resistance,angry words, red face.Faces 40 pts.
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This is the toughest of all…nevermeans consent.Faces 50 pts.
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Helplessness. Futility.Fear Wish 10 pts.
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Confusion. I have too muchinformation. Fear & Wish 20 pts.
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High impact. Clear payofffor effort expended.Fear & Wish 30 pts.
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Has choices and the powerto act on the situation.Fear & Wish 40 pts.
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Choices are clear. Mass ofinformation is simplified.Fear & Wish 50 pts.
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Could we stay focused on one area at a time?Name 10 pts.
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!!DOUBLE JEOPARDY!!I can’t tell what your real feelings are.Name 20pts.
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I’m still trying to find out…..Name 30 pts.
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You are very quiet.Name 40 pts.
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You seem angry about something.Name 50 pts.
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If you take the client’s reactionsPersonally, do it…Personal 10 pts.
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If you have done a poor job…Personally 20 pts.
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Defenses and resistance are a sign that…Personally 30 pts.
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!!DOUBLE JEOPARDY!!The meat of consultation is…
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Most questions are…Personally 50 pts.
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There is no way to talk clientsout of their resistance, becauseresistance is an … p.161Block 10 pts.
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This percent of communicationis through words. P. 164Block 20 pts.
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Another way to know that youare encountering resistance is touse your own body as a …p.164Block 30 pts.
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When a discussion isconfronting real issues directly, it is not…p.164
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They are at a higher risk than outside consultants.Block 50 pts.