2010 Dates anD Locations

PHOENIX, AZ March 22–24 Homewood Suites by Hilton Phoenix/Scottsdale 9880 North Scottsdale Road Scottsdale, AZ 85253 Reservations: 480/368-1200 Room Rate: $99/night Room Rate Cutoff: March 8

NASHVILLE, TN April 12–14 Homewood Suite by Hilton—Nashville Downtown 706 Church Street Nashville, TN 37203 Reservations: 615/742-5550 Room Rate: $139/night Room Rate Cutoff: March 29

www.hcprobootcamps.com

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

Phoenix, AZMarch 22–24

Nashville, TN April 12–14

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sustainable solutions to accreditation challenges.

2010DAtes & LocAtions

TAke THe CsHA exAM forfree WHeN

YoU ATTeND—A $300 VALUe!

Accreditation Specialist

TAk

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$30

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TAkE THE CErTIfIEd SPECIALIST IN HEALTHCArE ACCrEdITATION (CSHA) EXAm fOr frEE wHEN yOu rEgISTEr fOr THE bOOT CAmP.

Special room rates listed above are available! Limited availability—register early!

ATTeNDees reCeIVe free CHsA exAM reGIsTrATIoN!

CLASS TImES 8:00 a.m.–5:30 p.m. Monday–tuesday and 8:00 a.m.–12:00 p.m. on Wednesday.

HOTEL rESErVATIONSWe have negotiated a special rate for a limited number of rooms at each course location. Please note that the room block may sell out before the listed cutoff date, at which time the special rate may no longer be available. Please call the hotel directly to determine availability and to make your reservation. Be sure to identify yourself as a participant of HCPro’s accreditation boot camp program and register early to receive the discounted rate!

After attending the accreditation specialist boot camp, you will also be qualified to take the Certified Specialist in Healthcare Accreditation (CSHA) exam.

wHAT IS THE CSHA EXAm?The CSHA credential is a new professional certification offered exclusively to survey coordinators.

wHAT ArE THE bENEfITS Of CSHA CErTIfICATION?you will benefit by demonstrating advanced proficiency in your field, strengthening your credibility and leadership initiative across your organization, and differentiating yourself from other roles within healthcare management. your facility will benefit from the presence of a qualified, competent employee, which heightens accreditation creden-tials. For more benefits of certification, visit www.certifiedaccreditationprofessional.com/why_certify.cfm.

wHEN IS THE TEST?This examination is offered online in a computer-based format and may be taken by the candidate at any time after the application has been submitted. your registration to the boot camp will begin the application process for the exam, at no cost to you. A customer service representative will contact you to complete the application.

wHO IS ELIgIbLE?Candidates who wish to take the exam must meet certain general requirements. For complete details, visit www.certifiedaccreditationprofessional.com/exam.

SAVE $50 wHEN yOu bECOmE AN AHAP mEmbEr.

for just $149 (normally $199), your membership includes: » $100 savings on your Accreditation specialist Boot camp registration (pay just $1,199) » the 2010 edition of The Joint Commission Survey Coordinator’s Handbook » 20% discount on all HcPro products » subscription to a pair of electronic newsletters, providing survey prep tools and training tips for staff members » Peer networking opportunities » Quarterly benchmarking special reports

the Association for Healthcare Accreditation Professionals (AHAP) is the first association specifically for accreditation professionals. survey coordinators and other accreditation specialists share the latest tested tips, tools, and strategies to implement successful accreditation programs and achieve professional growth.

fOr AddITIONAL INfOrmATION ON CSHA CErTIfICATION call 800/780-0584 or e-mail application@certifiedaccreditationprofessional.com

sustainabLe soLutions toaccreDitation chaLLenges

The accreditation specialist boot camp, an intensive two-and-a-half-day course, will provide survey coordinators with everything they need toknow to succeed in their jobs. It will cover Joint Commission and CMS requirements, and teach best practices for survey prep, training, and overall management.

The accreditation specialist boot camp will provide you with thecore skills necessary to:

Interpret accreditation standards and regulationsMaintain organizational readiness and identify vulnerabilitiesImplement continuous survey readiness plansCoordinate site visitsexecute evidence-based approaches to patient safety and performance improvementIdentify future trends likely to affect organization compliance

mOduLE 1: gETTINg STArTEd Building a Foundation / Learning the essentials Creating an Assessment Structure

mOduLE 2: kNOwLEdgE Developing expertise / Collaborative Relationships

mOduLE 3: ImPLEmENTATION (PArT 1) Continuous Survey Readiness Overview and TJC Top Vulnerabilities

ImPLEmENTATION (PArT 2) Plan and Approach to Continuous Readiness Being Prepared Prior To, During, and Post Survey

ImPLEmENTATION (PArT 3) ensuring Compliance / Clarification Process Performance Improvement / QAPI RFI—Take It or Leave It Group Activity

Agenda subject to change.

JEAN CLArk, rHIA, CSHA, is the director of health information services, at Roper St. Francis Health Services in Charleston, SC. She is a past president of the American Health Information Management Association (AHIMA), was named AHIMA’s 2000 Distinguished Member, and is the current vice president of the International Federation of Health Records Organizations. She is the author of five editions of Ongoing Records Review, five editions of Information Management: The Compliance Guide to JCAHO Standards, and contributing editor to Medical Records Briefing, all published by HCPro, Inc. LISA Eddy, rN, CPHQ, CSHA, is a senior consultant for The Greeley Company (a division of HCPro, Inc.) with more than 18 years of healthcare management and leadership experience with hospitals, physicians, and nurses nationwide. Applying her management and nursing experiences, she helps medical facilities and staffs develop solutions to their toughest problems. She has extensive expertise in Joint Commission and American Osteopathic Association accreditation and CMS surveys. She has consulted in the areas of NCQA and Utiliza-tion Review Accreditation Committee accreditation, corrective action plans for regulatory body deficiencies, Joint Commission requirements, credentialing, quality structure and redesign, healthcare leadership, performance improvement, healthcare education, quality management, medical staff compliance, and patient care operations. JOdI L. EISENbErg, mHA, CPHQ, CPmSm, CSHA, is program man-ager of accreditation and clinical compliance at Northwestern Memo-rial Hospital in Chicago. She is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities, including organization of continuous compliance activities for Joint Commission and other regulatory agencies. Additionally, eisenberg serves as an editorial advisor for briefings on the Joint commission, published by HCPro, Inc. PATrICIA PEJAkOVICH, rN, bSN, mPA, CPHQ, CSHA, is a senior consultant for The Greeley Company. She brings more than 25 years of management experience to her work with healthcare organizations across the nation. She applies leadership and nursing experiences to help hospitals and medical staffs develop solutions to their toughest problems. She has particular expertise in accreditation standards and regulatory compliance. Prior to joining The Greeley Company, she worked for 15 years in hospital senior management, with responsibility for quality improvement, medical staff credentialing, continuing medical education, infection control, case management, Joint Commission accreditation, and data abstracting. She also served as corporate director of quality improvement for a large HMO and with a state medical society assisting physicians in negotiating third-party payer contracts.

Instructors subject to change. Faculty disclosure statement: HCPro, Inc., has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

© 2010 HCPro, Inc. HCPro is not affiliated in any way with The JointCommission, which owns the JCAHO and Joint Commission trademarks.

every class is taught by one of the industry’s top instructors with years of real-world experience and expertise in professional education. Our instructors are committed to ensuring that you understand the materials you need to be an effective accreditation professional. Other unique features of the boot camp include:

custom-Designed course materials—All course materials were custom developed for the Boot Camp’s intensive learning format. hands-on—each course module includes exercises that are reviewed and discussed in class. small class size—The number of participants is limited in order to retain a low student-teacher ratio.

ONE STEP CLOSEr TO CSHA CErTIfICATIONWhen you attend the accreditation specialist boot camp, not only are you trained to become a superior survey coordinator, you will receive the opportunity to take the CSHA certification exam—FRee. The test registration normally costs $300, but you will be eligible to take the exam, which is offered online, at your convenience and at no cost.

course agenDa instructors Learning obJectives Demonstrate an understanding of The Joint Commission’s hospital standards and CMS’ Conditions of Participation

explain a survey coordinator’s responsibilities

Identify methods to apply standards/CoP to everyday practices

Demonstrate an ability to communicate survey readiness strategies to staff

Discuss ways to educate hospital leadership of their role in survey readiness

Implement solutions to many of The Joint Commission’s most challenging requirements

Identify methods to apply general management skills to the accreditation professional role

explain methods for maintaining awareness of new and evolving standards

Discuss methods to assess organizational readiness and vulnerabilities for future surveys

Identify documentation challenges and methods for improving existing practices

Distinguish the requirements for becoming a Certified Specialist in Healthcare Accreditation

common QuestionswHO SHOuLd ATTENd? Survey coordinators, accreditation professionals, regulatory specialists

ArE CONTINuINg EduCATION CrEdITS PrOVIdEd? Continuing education credits will be available for this program. Visit www.hcprobootcamps.com for more information.

HOw ANd wHEN CAN I SIT fOr THE CSHA EXAm?Upon completion of the accreditation specialist boot camp, attendees will have the knowledge needed to take the Certified Specialist in Healthcare Accreditation (CSHA) exam. The exam is available online. For exam information, visit www.certifiedaccreditationprofessional.com/exam.

HOw muCH dOES THIS COurSE COST? The registration fee is $1,299 ($1,199 for AHAP members) and includes all HCPro, Inc., course materials. For information regarding administrative policies, such as cancellations, transfers, refunds, or comments, call 800/780-0584 or visit www.hcprobootcamps.com.

brINg THE ACCrEdITATION SPECIALIST bOOT CAmP TO yOur fACILITyThe Accreditation Specialist Boot Camp is also available as an on-site program (with a substantial discount) for organizations that have a number of employees who need training. To explore the possibility of hosting an Accreditation Specialist Boot Camp or to discuss other training programs, please contact us at 800/780-0584 or e-mail bootcamps@hcpro.com.

reGIsTer oNLINe at www.hcprobootcamps.com!

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

sustainabLe soLutions toaccreDitation chaLLenges

The accreditation specialist boot camp, an intensive two-and-a-half-day course, will provide survey coordinators with everything they need toknow to succeed in their jobs. It will cover Joint Commission and CMS requirements, and teach best practices for survey prep, training, and overall management.

The accreditation specialist boot camp will provide you with thecore skills necessary to:

Interpret accreditation standards and regulationsMaintain organizational readiness and identify vulnerabilitiesImplement continuous survey readiness plansCoordinate site visitsexecute evidence-based approaches to patient safety and performance improvementIdentify future trends likely to affect organization compliance

mOduLE 1: gETTINg STArTEd Building a Foundation / Learning the essentials Creating an Assessment Structure

mOduLE 2: kNOwLEdgE Developing expertise / Collaborative Relationships

mOduLE 3: ImPLEmENTATION (PArT 1) Continuous Survey Readiness Overview and TJC Top Vulnerabilities

ImPLEmENTATION (PArT 2) Plan and Approach to Continuous Readiness Being Prepared Prior To, During, and Post Survey

ImPLEmENTATION (PArT 3) ensuring Compliance / Clarification Process Performance Improvement / QAPI RFI—Take It or Leave It Group Activity

Agenda subject to change.

JEAN CLArk, rHIA, CSHA, is the director of health information services, at Roper St. Francis Health Services in Charleston, SC. She is a past president of the American Health Information Management Association (AHIMA), was named AHIMA’s 2000 Distinguished Member, and is the current vice president of the International Federation of Health Records Organizations. She is the author of five editions of Ongoing Records Review, five editions of Information Management: The Compliance Guide to JCAHO Standards, and contributing editor to Medical Records Briefing, all published by HCPro, Inc. LISA Eddy, rN, CPHQ, CSHA, is a senior consultant for The Greeley Company (a division of HCPro, Inc.) with more than 18 years of healthcare management and leadership experience with hospitals, physicians, and nurses nationwide. Applying her management and nursing experiences, she helps medical facilities and staffs develop solutions to their toughest problems. She has extensive expertise in Joint Commission and American Osteopathic Association accreditation and CMS surveys. She has consulted in the areas of NCQA and Utiliza-tion Review Accreditation Committee accreditation, corrective action plans for regulatory body deficiencies, Joint Commission requirements, credentialing, quality structure and redesign, healthcare leadership, performance improvement, healthcare education, quality management, medical staff compliance, and patient care operations. JOdI L. EISENbErg, mHA, CPHQ, CPmSm, CSHA, is program man-ager of accreditation and clinical compliance at Northwestern Memo-rial Hospital in Chicago. She is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities, including organization of continuous compliance activities for Joint Commission and other regulatory agencies. Additionally, eisenberg serves as an editorial advisor for briefings on the Joint commission, published by HCPro, Inc. PATrICIA PEJAkOVICH, rN, bSN, mPA, CPHQ, CSHA, is a senior consultant for The Greeley Company. She brings more than 25 years of management experience to her work with healthcare organizations across the nation. She applies leadership and nursing experiences to help hospitals and medical staffs develop solutions to their toughest problems. She has particular expertise in accreditation standards and regulatory compliance. Prior to joining The Greeley Company, she worked for 15 years in hospital senior management, with responsibility for quality improvement, medical staff credentialing, continuing medical education, infection control, case management, Joint Commission accreditation, and data abstracting. She also served as corporate director of quality improvement for a large HMO and with a state medical society assisting physicians in negotiating third-party payer contracts.

Instructors subject to change. Faculty disclosure statement: HCPro, Inc., has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

© 2010 HCPro, Inc. HCPro is not affiliated in any way with The JointCommission, which owns the JCAHO and Joint Commission trademarks.

every class is taught by one of the industry’s top instructors with years of real-world experience and expertise in professional education. Our instructors are committed to ensuring that you understand the materials you need to be an effective accreditation professional. Other unique features of the boot camp include:

custom-Designed course materials—All course materials were custom developed for the Boot Camp’s intensive learning format. hands-on—each course module includes exercises that are reviewed and discussed in class. small class size—The number of participants is limited in order to retain a low student-teacher ratio.

ONE STEP CLOSEr TO CSHA CErTIfICATIONWhen you attend the accreditation specialist boot camp, not only are you trained to become a superior survey coordinator, you will receive the opportunity to take the CSHA certification exam—FRee. The test registration normally costs $300, but you will be eligible to take the exam, which is offered online, at your convenience and at no cost.

course agenDa instructors Learning obJectives Demonstrate an understanding of The Joint Commission’s hospital standards and CMS’ Conditions of Participation

explain a survey coordinator’s responsibilities

Identify methods to apply standards/CoP to everyday practices

Demonstrate an ability to communicate survey readiness strategies to staff

Discuss ways to educate hospital leadership of their role in survey readiness

Implement solutions to many of The Joint Commission’s most challenging requirements

Identify methods to apply general management skills to the accreditation professional role

explain methods for maintaining awareness of new and evolving standards

Discuss methods to assess organizational readiness and vulnerabilities for future surveys

Identify documentation challenges and methods for improving existing practices

Distinguish the requirements for becoming a Certified Specialist in Healthcare Accreditation

common QuestionswHO SHOuLd ATTENd? Survey coordinators, accreditation professionals, regulatory specialists

ArE CONTINuINg EduCATION CrEdITS PrOVIdEd? Continuing education credits will be available for this program. Visit www.hcprobootcamps.com for more information.

HOw ANd wHEN CAN I SIT fOr THE CSHA EXAm?Upon completion of the accreditation specialist boot camp, attendees will have the knowledge needed to take the Certified Specialist in Healthcare Accreditation (CSHA) exam. The exam is available online. For exam information, visit www.certifiedaccreditationprofessional.com/exam.

HOw muCH dOES THIS COurSE COST? The registration fee is $1,299 ($1,199 for AHAP members) and includes all HCPro, Inc., course materials. For information regarding administrative policies, such as cancellations, transfers, refunds, or comments, call 800/780-0584 or visit www.hcprobootcamps.com.

brINg THE ACCrEdITATION SPECIALIST bOOT CAmP TO yOur fACILITyThe Accreditation Specialist Boot Camp is also available as an on-site program (with a substantial discount) for organizations that have a number of employees who need training. To explore the possibility of hosting an Accreditation Specialist Boot Camp or to discuss other training programs, please contact us at 800/780-0584 or e-mail bootcamps@hcpro.com.

reGIsTer oNLINe at www.hcprobootcamps.com!

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

sustainabLe soLutions toaccreDitation chaLLenges

The accreditation specialist boot camp, an intensive two-and-a-half-day course, will provide survey coordinators with everything they need toknow to succeed in their jobs. It will cover Joint Commission and CMS requirements, and teach best practices for survey prep, training, and overall management.

The accreditation specialist boot camp will provide you with thecore skills necessary to:

Interpret accreditation standards and regulationsMaintain organizational readiness and identify vulnerabilitiesImplement continuous survey readiness plansCoordinate site visitsexecute evidence-based approaches to patient safety and performance improvementIdentify future trends likely to affect organization compliance

mOduLE 1: gETTINg STArTEd Building a Foundation / Learning the essentials Creating an Assessment Structure

mOduLE 2: kNOwLEdgE Developing expertise / Collaborative Relationships

mOduLE 3: ImPLEmENTATION (PArT 1) Continuous Survey Readiness Overview and TJC Top Vulnerabilities

ImPLEmENTATION (PArT 2) Plan and Approach to Continuous Readiness Being Prepared Prior To, During, and Post Survey

ImPLEmENTATION (PArT 3) ensuring Compliance / Clarification Process Performance Improvement / QAPI RFI—Take It or Leave It Group Activity

Agenda subject to change.

JEAN CLArk, rHIA, CSHA, is the director of health information services, at Roper St. Francis Health Services in Charleston, SC. She is a past president of the American Health Information Management Association (AHIMA), was named AHIMA’s 2000 Distinguished Member, and is the current vice president of the International Federation of Health Records Organizations. She is the author of five editions of Ongoing Records Review, five editions of Information Management: The Compliance Guide to JCAHO Standards, and contributing editor to Medical Records Briefing, all published by HCPro, Inc. LISA Eddy, rN, CPHQ, CSHA, is a senior consultant for The Greeley Company (a division of HCPro, Inc.) with more than 18 years of healthcare management and leadership experience with hospitals, physicians, and nurses nationwide. Applying her management and nursing experiences, she helps medical facilities and staffs develop solutions to their toughest problems. She has extensive expertise in Joint Commission and American Osteopathic Association accreditation and CMS surveys. She has consulted in the areas of NCQA and Utiliza-tion Review Accreditation Committee accreditation, corrective action plans for regulatory body deficiencies, Joint Commission requirements, credentialing, quality structure and redesign, healthcare leadership, performance improvement, healthcare education, quality management, medical staff compliance, and patient care operations. JOdI L. EISENbErg, mHA, CPHQ, CPmSm, CSHA, is program man-ager of accreditation and clinical compliance at Northwestern Memo-rial Hospital in Chicago. She is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities, including organization of continuous compliance activities for Joint Commission and other regulatory agencies. Additionally, eisenberg serves as an editorial advisor for briefings on the Joint commission, published by HCPro, Inc. PATrICIA PEJAkOVICH, rN, bSN, mPA, CPHQ, CSHA, is a senior consultant for The Greeley Company. She brings more than 25 years of management experience to her work with healthcare organizations across the nation. She applies leadership and nursing experiences to help hospitals and medical staffs develop solutions to their toughest problems. She has particular expertise in accreditation standards and regulatory compliance. Prior to joining The Greeley Company, she worked for 15 years in hospital senior management, with responsibility for quality improvement, medical staff credentialing, continuing medical education, infection control, case management, Joint Commission accreditation, and data abstracting. She also served as corporate director of quality improvement for a large HMO and with a state medical society assisting physicians in negotiating third-party payer contracts.

Instructors subject to change. Faculty disclosure statement: HCPro, Inc., has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

© 2010 HCPro, Inc. HCPro is not affiliated in any way with The JointCommission, which owns the JCAHO and Joint Commission trademarks.

every class is taught by one of the industry’s top instructors with years of real-world experience and expertise in professional education. Our instructors are committed to ensuring that you understand the materials you need to be an effective accreditation professional. Other unique features of the boot camp include:

custom-Designed course materials—All course materials were custom developed for the Boot Camp’s intensive learning format. hands-on—each course module includes exercises that are reviewed and discussed in class. small class size—The number of participants is limited in order to retain a low student-teacher ratio.

ONE STEP CLOSEr TO CSHA CErTIfICATIONWhen you attend the accreditation specialist boot camp, not only are you trained to become a superior survey coordinator, you will receive the opportunity to take the CSHA certification exam—FRee. The test registration normally costs $300, but you will be eligible to take the exam, which is offered online, at your convenience and at no cost.

course agenDa instructors Learning obJectives Demonstrate an understanding of The Joint Commission’s hospital standards and CMS’ Conditions of Participation

explain a survey coordinator’s responsibilities

Identify methods to apply standards/CoP to everyday practices

Demonstrate an ability to communicate survey readiness strategies to staff

Discuss ways to educate hospital leadership of their role in survey readiness

Implement solutions to many of The Joint Commission’s most challenging requirements

Identify methods to apply general management skills to the accreditation professional role

explain methods for maintaining awareness of new and evolving standards

Discuss methods to assess organizational readiness and vulnerabilities for future surveys

Identify documentation challenges and methods for improving existing practices

Distinguish the requirements for becoming a Certified Specialist in Healthcare Accreditation

common QuestionswHO SHOuLd ATTENd? Survey coordinators, accreditation professionals, regulatory specialists

ArE CONTINuINg EduCATION CrEdITS PrOVIdEd? Continuing education credits will be available for this program. Visit www.hcprobootcamps.com for more information.

HOw ANd wHEN CAN I SIT fOr THE CSHA EXAm?Upon completion of the accreditation specialist boot camp, attendees will have the knowledge needed to take the Certified Specialist in Healthcare Accreditation (CSHA) exam. The exam is available online. For exam information, visit www.certifiedaccreditationprofessional.com/exam.

HOw muCH dOES THIS COurSE COST? The registration fee is $1,299 ($1,199 for AHAP members) and includes all HCPro, Inc., course materials. For information regarding administrative policies, such as cancellations, transfers, refunds, or comments, call 800/780-0584 or visit www.hcprobootcamps.com.

brINg THE ACCrEdITATION SPECIALIST bOOT CAmP TO yOur fACILITyThe Accreditation Specialist Boot Camp is also available as an on-site program (with a substantial discount) for organizations that have a number of employees who need training. To explore the possibility of hosting an Accreditation Specialist Boot Camp or to discuss other training programs, please contact us at 800/780-0584 or e-mail bootcamps@hcpro.com.

reGIsTer oNLINe at www.hcprobootcamps.com!

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

2010 Dates anD Locations

PHOENIX, AZ March 22–24 Homewood Suites by Hilton Phoenix/Scottsdale 9880 North Scottsdale Road Scottsdale, AZ 85253 Reservations: 480/368-1200 Room Rate: $99/night Room Rate Cutoff: March 8

NASHVILLE, TN April 12–14 Homewood Suite by Hilton—Nashville Downtown 706 Church Street Nashville, TN 37203 Reservations: 615/742-5550 Room Rate: $139/night Room Rate Cutoff: March 29

www.hcprobootcamps.com

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

Phoenix, AZMarch 22–24

Nashville, TN April 12–14

co

ur

se r

egis

tra

tio

n

reg

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ate:

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ate

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clas

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his

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is a

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our

Web

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ww

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You

will

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: H

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TAkE THE CErTIfIEd SPECIALIST IN HEALTHCArE ACCrEdITATION (CSHA) EXAm fOr frEE wHEN yOu rEgISTEr fOr THE bOOT CAmP.

Special room rates listed above are available! Limited availability—register early!

ATTeNDees reCeIVe free CHsA exAM reGIsTrATIoN!

CLASS TImES 8:00 a.m.–5:30 p.m. Monday–tuesday and 8:00 a.m.–12:00 p.m. on Wednesday.

HOTEL rESErVATIONSWe have negotiated a special rate for a limited number of rooms at each course location. Please note that the room block may sell out before the listed cutoff date, at which time the special rate may no longer be available. Please call the hotel directly to determine availability and to make your reservation. Be sure to identify yourself as a participant of HCPro’s accreditation boot camp program and register early to receive the discounted rate!

After attending the accreditation specialist boot camp, you will also be qualified to take the Certified Specialist in Healthcare Accreditation (CSHA) exam.

wHAT IS THE CSHA EXAm?The CSHA credential is a new professional certification offered exclusively to survey coordinators.

wHAT ArE THE bENEfITS Of CSHA CErTIfICATION?you will benefit by demonstrating advanced proficiency in your field, strengthening your credibility and leadership initiative across your organization, and differentiating yourself from other roles within healthcare management. your facility will benefit from the presence of a qualified, competent employee, which heightens accreditation creden-tials. For more benefits of certification, visit www.certifiedaccreditationprofessional.com/why_certify.cfm.

wHEN IS THE TEST?This examination is offered online in a computer-based format and may be taken by the candidate at any time after the application has been submitted. your registration to the boot camp will begin the application process for the exam, at no cost to you. A customer service representative will contact you to complete the application.

wHO IS ELIgIbLE?Candidates who wish to take the exam must meet certain general requirements. For complete details, visit www.certifiedaccreditationprofessional.com/exam.

SAVE $50 wHEN yOu bECOmE AN AHAP mEmbEr.

for just $149 (normally $199), your membership includes: » $100 savings on your Accreditation specialist Boot camp registration (pay just $1,199) » the 2010 edition of The Joint Commission Survey Coordinator’s Handbook » 20% discount on all HcPro products » subscription to a pair of electronic newsletters, providing survey prep tools and training tips for staff members » Peer networking opportunities » Quarterly benchmarking special reports

the Association for Healthcare Accreditation Professionals (AHAP) is the first association specifically for accreditation professionals. survey coordinators and other accreditation specialists share the latest tested tips, tools, and strategies to implement successful accreditation programs and achieve professional growth.

fOr AddITIONAL INfOrmATION ON CSHA CErTIfICATION call 800/780-0584 or e-mail application@certifiedaccreditationprofessional.com

2010 Dates anD Locations

PHOENIX, AZ March 22–24 Homewood Suites by Hilton Phoenix/Scottsdale 9880 North Scottsdale Road Scottsdale, AZ 85253 Reservations: 480/368-1200 Room Rate: $99/night Room Rate Cutoff: March 8

NASHVILLE, TN April 12–14 Homewood Suite by Hilton—Nashville Downtown 706 Church Street Nashville, TN 37203 Reservations: 615/742-5550 Room Rate: $139/night Room Rate Cutoff: March 29

www.hcprobootcamps.com

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

Phoenix, AZMarch 22–24

Nashville, TN April 12–14

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MT8

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AH

AP

MeM

ber

s

sAV

e $1

00!

sustainable solutions to accreditation challenges.

2010DAtes & LocAtions

TAke THe CsHA exAM forfree WHeN

YoU ATTeND—A $300 VALUe!

Accreditation Specialist

TAk

e TH

e C

sHA

ex

AM

fo

r f

ree

W

HeN

Yo

U

ATT

eND

—A

$30

0 V

ALU

e!

TAkE THE CErTIfIEd SPECIALIST IN HEALTHCArE ACCrEdITATION (CSHA) EXAm fOr frEE wHEN yOu rEgISTEr fOr THE bOOT CAmP.

Special room rates listed above are available! Limited availability—register early!

ATTeNDees reCeIVe free CHsA exAM reGIsTrATIoN!

CLASS TImES 8:00 a.m.–5:30 p.m. Monday–tuesday and 8:00 a.m.–12:00 p.m. on Wednesday.

HOTEL rESErVATIONSWe have negotiated a special rate for a limited number of rooms at each course location. Please note that the room block may sell out before the listed cutoff date, at which time the special rate may no longer be available. Please call the hotel directly to determine availability and to make your reservation. Be sure to identify yourself as a participant of HCPro’s accreditation boot camp program and register early to receive the discounted rate!

After attending the accreditation specialist boot camp, you will also be qualified to take the Certified Specialist in Healthcare Accreditation (CSHA) exam.

wHAT IS THE CSHA EXAm?The CSHA credential is a new professional certification offered exclusively to survey coordinators.

wHAT ArE THE bENEfITS Of CSHA CErTIfICATION?you will benefit by demonstrating advanced proficiency in your field, strengthening your credibility and leadership initiative across your organization, and differentiating yourself from other roles within healthcare management. your facility will benefit from the presence of a qualified, competent employee, which heightens accreditation creden-tials. For more benefits of certification, visit www.certifiedaccreditationprofessional.com/why_certify.cfm.

wHEN IS THE TEST?This examination is offered online in a computer-based format and may be taken by the candidate at any time after the application has been submitted. your registration to the boot camp will begin the application process for the exam, at no cost to you. A customer service representative will contact you to complete the application.

wHO IS ELIgIbLE?Candidates who wish to take the exam must meet certain general requirements. For complete details, visit www.certifiedaccreditationprofessional.com/exam.

SAVE $50 wHEN yOu bECOmE AN AHAP mEmbEr.

for just $149 (normally $199), your membership includes: » $100 savings on your Accreditation specialist Boot camp registration (pay just $1,199) » the 2010 edition of The Joint Commission Survey Coordinator’s Handbook » 20% discount on all HcPro products » subscription to a pair of electronic newsletters, providing survey prep tools and training tips for staff members » Peer networking opportunities » Quarterly benchmarking special reports

the Association for Healthcare Accreditation Professionals (AHAP) is the first association specifically for accreditation professionals. survey coordinators and other accreditation specialists share the latest tested tips, tools, and strategies to implement successful accreditation programs and achieve professional growth.

fOr AddITIONAL INfOrmATION ON CSHA CErTIfICATION call 800/780-0584 or e-mail application@certifiedaccreditationprofessional.com

sustainabLe soLutions toaccreDitation chaLLenges

The accreditation specialist boot camp, an intensive two-and-a-half-day course, will provide survey coordinators with everything they need toknow to succeed in their jobs. It will cover Joint Commission and CMS requirements, and teach best practices for survey prep, training, and overall management.

The accreditation specialist boot camp will provide you with thecore skills necessary to:

Interpret accreditation standards and regulationsMaintain organizational readiness and identify vulnerabilitiesImplement continuous survey readiness plansCoordinate site visitsexecute evidence-based approaches to patient safety and performance improvementIdentify future trends likely to affect organization compliance

mOduLE 1: gETTINg STArTEd Building a Foundation / Learning the essentials Creating an Assessment Structure

mOduLE 2: kNOwLEdgE Developing expertise / Collaborative Relationships

mOduLE 3: ImPLEmENTATION (PArT 1) Continuous Survey Readiness Overview and TJC Top Vulnerabilities

ImPLEmENTATION (PArT 2) Plan and Approach to Continuous Readiness Being Prepared Prior To, During, and Post Survey

ImPLEmENTATION (PArT 3) ensuring Compliance / Clarification Process Performance Improvement / QAPI RFI—Take It or Leave It Group Activity

Agenda subject to change.

JEAN CLArk, rHIA, CSHA, is the director of health information services, at Roper St. Francis Health Services in Charleston, SC. She is a past president of the American Health Information Management Association (AHIMA), was named AHIMA’s 2000 Distinguished Member, and is the current vice president of the International Federation of Health Records Organizations. She is the author of five editions of Ongoing Records Review, five editions of Information Management: The Compliance Guide to JCAHO Standards, and contributing editor to Medical Records Briefing, all published by HCPro, Inc. LISA Eddy, rN, CPHQ, CSHA, is a senior consultant for The Greeley Company (a division of HCPro, Inc.) with more than 18 years of healthcare management and leadership experience with hospitals, physicians, and nurses nationwide. Applying her management and nursing experiences, she helps medical facilities and staffs develop solutions to their toughest problems. She has extensive expertise in Joint Commission and American Osteopathic Association accreditation and CMS surveys. She has consulted in the areas of NCQA and Utiliza-tion Review Accreditation Committee accreditation, corrective action plans for regulatory body deficiencies, Joint Commission requirements, credentialing, quality structure and redesign, healthcare leadership, performance improvement, healthcare education, quality management, medical staff compliance, and patient care operations. JOdI L. EISENbErg, mHA, CPHQ, CPmSm, CSHA, is program man-ager of accreditation and clinical compliance at Northwestern Memo-rial Hospital in Chicago. She is responsible for leading the full range of Joint Commission and other accreditation and regulatory compliance activities, including organization of continuous compliance activities for Joint Commission and other regulatory agencies. Additionally, eisenberg serves as an editorial advisor for briefings on the Joint commission, published by HCPro, Inc. PATrICIA PEJAkOVICH, rN, bSN, mPA, CPHQ, CSHA, is a senior consultant for The Greeley Company. She brings more than 25 years of management experience to her work with healthcare organizations across the nation. She applies leadership and nursing experiences to help hospitals and medical staffs develop solutions to their toughest problems. She has particular expertise in accreditation standards and regulatory compliance. Prior to joining The Greeley Company, she worked for 15 years in hospital senior management, with responsibility for quality improvement, medical staff credentialing, continuing medical education, infection control, case management, Joint Commission accreditation, and data abstracting. She also served as corporate director of quality improvement for a large HMO and with a state medical society assisting physicians in negotiating third-party payer contracts.

Instructors subject to change. Faculty disclosure statement: HCPro, Inc., has confirmed that none of the faculty/presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity.

© 2010 HCPro, Inc. HCPro is not affiliated in any way with The JointCommission, which owns the JCAHO and Joint Commission trademarks.

every class is taught by one of the industry’s top instructors with years of real-world experience and expertise in professional education. Our instructors are committed to ensuring that you understand the materials you need to be an effective accreditation professional. Other unique features of the boot camp include:

custom-Designed course materials—All course materials were custom developed for the Boot Camp’s intensive learning format. hands-on—each course module includes exercises that are reviewed and discussed in class. small class size—The number of participants is limited in order to retain a low student-teacher ratio.

ONE STEP CLOSEr TO CSHA CErTIfICATIONWhen you attend the accreditation specialist boot camp, not only are you trained to become a superior survey coordinator, you will receive the opportunity to take the CSHA certification exam—FRee. The test registration normally costs $300, but you will be eligible to take the exam, which is offered online, at your convenience and at no cost.

course agenDa instructors Learning obJectives Demonstrate an understanding of The Joint Commission’s hospital standards and CMS’ Conditions of Participation

explain a survey coordinator’s responsibilities

Identify methods to apply standards/CoP to everyday practices

Demonstrate an ability to communicate survey readiness strategies to staff

Discuss ways to educate hospital leadership of their role in survey readiness

Implement solutions to many of The Joint Commission’s most challenging requirements

Identify methods to apply general management skills to the accreditation professional role

explain methods for maintaining awareness of new and evolving standards

Discuss methods to assess organizational readiness and vulnerabilities for future surveys

Identify documentation challenges and methods for improving existing practices

Distinguish the requirements for becoming a Certified Specialist in Healthcare Accreditation

common QuestionswHO SHOuLd ATTENd? Survey coordinators, accreditation professionals, regulatory specialists

ArE CONTINuINg EduCATION CrEdITS PrOVIdEd? Continuing education credits will be available for this program. Visit www.hcprobootcamps.com for more information.

HOw ANd wHEN CAN I SIT fOr THE CSHA EXAm?Upon completion of the accreditation specialist boot camp, attendees will have the knowledge needed to take the Certified Specialist in Healthcare Accreditation (CSHA) exam. The exam is available online. For exam information, visit www.certifiedaccreditationprofessional.com/exam.

HOw muCH dOES THIS COurSE COST? The registration fee is $1,299 ($1,199 for AHAP members) and includes all HCPro, Inc., course materials. For information regarding administrative policies, such as cancellations, transfers, refunds, or comments, call 800/780-0584 or visit www.hcprobootcamps.com.

brINg THE ACCrEdITATION SPECIALIST bOOT CAmP TO yOur fACILITyThe Accreditation Specialist Boot Camp is also available as an on-site program (with a substantial discount) for organizations that have a number of employees who need training. To explore the possibility of hosting an Accreditation Specialist Boot Camp or to discuss other training programs, please contact us at 800/780-0584 or e-mail bootcamps@hcpro.com.

reGIsTer oNLINe at www.hcprobootcamps.com!

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

2010 Dates anD Locations

PHOENIX, AZ March 22–24 Homewood Suites by Hilton Phoenix/Scottsdale 9880 North Scottsdale Road Scottsdale, AZ 85253 Reservations: 480/368-1200 Room Rate: $99/night Room Rate Cutoff: March 8

NASHVILLE, TN April 12–14 Homewood Suite by Hilton—Nashville Downtown 706 Church Street Nashville, TN 37203 Reservations: 615/742-5550 Room Rate: $139/night Room Rate Cutoff: March 29

www.hcprobootcamps.com

to register or for more information, visit www.hcprobootcamps.com or call 800/780-0584.

Phoenix, AZMarch 22–24

Nashville, TN April 12–14

co

ur

se r

egis

tra

tio

n

reg

istr

atio

n r

ate:

sta

nd

ard

rat

e $1

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a

ha

p m

emb

er r

ate

$1,1

99

Cou

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Loca

tion

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SHA

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HC

Pro,

Inc.

All

right

s re

serv

ed.

MT8

8797

AH

AP

MeM

ber

s

sAV

e $1

00!

sustainable solutions to accreditation challenges.

2010DAtes & LocAtions

TAke THe CsHA exAM forfree WHeN

YoU ATTeND—A $300 VALUe!

Accreditation Specialist

TAk

e TH

e C

sHA

ex

AM

fo

r f

ree

W

HeN

Yo

U

ATT

eND

—A

$30

0 V

ALU

e!

TAkE THE CErTIfIEd SPECIALIST IN HEALTHCArE ACCrEdITATION (CSHA) EXAm fOr frEE wHEN yOu rEgISTEr fOr THE bOOT CAmP.

Special room rates listed above are available! Limited availability—register early!

ATTeNDees reCeIVe free CHsA exAM reGIsTrATIoN!

CLASS TImES 8:00 a.m.–5:30 p.m. Monday–tuesday and 8:00 a.m.–12:00 p.m. on Wednesday.

HOTEL rESErVATIONSWe have negotiated a special rate for a limited number of rooms at each course location. Please note that the room block may sell out before the listed cutoff date, at which time the special rate may no longer be available. Please call the hotel directly to determine availability and to make your reservation. Be sure to identify yourself as a participant of HCPro’s accreditation boot camp program and register early to receive the discounted rate!

After attending the accreditation specialist boot camp, you will also be qualified to take the Certified Specialist in Healthcare Accreditation (CSHA) exam.

wHAT IS THE CSHA EXAm?The CSHA credential is a new professional certification offered exclusively to survey coordinators.

wHAT ArE THE bENEfITS Of CSHA CErTIfICATION?you will benefit by demonstrating advanced proficiency in your field, strengthening your credibility and leadership initiative across your organization, and differentiating yourself from other roles within healthcare management. your facility will benefit from the presence of a qualified, competent employee, which heightens accreditation creden-tials. For more benefits of certification, visit www.certifiedaccreditationprofessional.com/why_certify.cfm.

wHEN IS THE TEST?This examination is offered online in a computer-based format and may be taken by the candidate at any time after the application has been submitted. your registration to the boot camp will begin the application process for the exam, at no cost to you. A customer service representative will contact you to complete the application.

wHO IS ELIgIbLE?Candidates who wish to take the exam must meet certain general requirements. For complete details, visit www.certifiedaccreditationprofessional.com/exam.

SAVE $50 wHEN yOu bECOmE AN AHAP mEmbEr.

for just $149 (normally $199), your membership includes: » $100 savings on your Accreditation specialist Boot camp registration (pay just $1,199) » the 2010 edition of The Joint Commission Survey Coordinator’s Handbook » 20% discount on all HcPro products » subscription to a pair of electronic newsletters, providing survey prep tools and training tips for staff members » Peer networking opportunities » Quarterly benchmarking special reports

the Association for Healthcare Accreditation Professionals (AHAP) is the first association specifically for accreditation professionals. survey coordinators and other accreditation specialists share the latest tested tips, tools, and strategies to implement successful accreditation programs and achieve professional growth.

fOr AddITIONAL INfOrmATION ON CSHA CErTIfICATION call 800/780-0584 or e-mail application@certifiedaccreditationprofessional.com