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2
GuruJambeshwar
University
Panjab
University
Punjabi
University
KurukeshetraUniversity
Satisfactio
n Survey
Chaudhary DeviLal University
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Hypothesis
Under the circumstances the following shall constitute the hypothesis for
the study:
The perception of students with regard to the satisfaction level shall have
difference. It determines the validity of assumption (technically described as null
hypothesis.
Collection of Data
Here the data has either been collected personally or being offered by the
universities. the primary data has been collected by way of a questionnaire
administered to the students pursuing MBA Courses explaining the main features
of study and the utility of the results which shall be for the future good of the
coming generations to the field of management.
Data Analysis
The information collected from the survey was analyzed using different
statistical techniques and data interpretation techniques. Mainly percentage and
ratio have been taken as tools and chi square test has been used to test the null
hypothesis wherever sufficient data was available for application.
Graphic Presentation
The line and pie charts are drawn in order to present the findings of the
data in a lucid manner. The findings have been presented in lucid style to
accomplish the objectives.
Analysis and results
1. Distribution of Personal Data-Gender-wise profile of respondents
TableProfile of Respondents-Gender wise
Sr.No.
Gender GJUHissar
CDLUSirsa
Pb. UniChd.
Kuru.UniK.Kshtra
Pbi. Uni.Patiala
TotalRow
PerCent
1. Male 17 28 31 35 30 141 70
2. Female 8 16 10 14 14 62 30
TotalColumn
25 44 41 49 44 203 100
Male/femaleRatio
68:32
68:32
64:36
64.36
76:24
---76:24
71:29
71:29
68:32
68:32
70:30
68:3276:24
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0
5
10
15
20
25
30
35
40
Hissar Sirsa Chd. K.Kshtra Patiala
GJU CDLU Pb. Uni Kuru.Uni Pbi. Uni.
Male
Female
Analysis of table indicates that 70 per cent of the respondents belong to
male category and 30 per cent belong to female category. The ratio indicates that
62 per cent male and 32 per cent female candidates are pursuing MBA course in
select universities within Haryana & Punjab state, 76 per cent male and 24 per
cent female candidates are pursuing MBA course in Panjab University located in
union territory of Chandigarh.
The table was also subjected to chi-square ( x2 ) analysis to test the
statistical null hypothesis that there is no relationship between gender wise
enrolment in the universities. The calculated value of chi-square ( x2 ) was
obtained at 1.58 which was insignificant at 5% level of significance with four
degree of freedom. Thus the results suggest that there is no distinction in gender
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wise enrolment in the universities. In all the universities the enrolment in MBA
has been dominated by the males.
2. Graduate/post-graduate-wise distribution of Respondents:
Table Graduate/post-graduate-wise distribution of Respondents
Sr.No.
AcademicBackground
GJUHissar
CDLUSirsa
Pb..UniChd.
Kuru UniK.Kshetra
Pbi.UniPatiala
Total Per Cent
1. Graduate 16 15 17 25 24 97 482. Post
Graduate9 29 24 24 20 106 52
3 Ratio 64:36 36:66 41:59 51:49 55:45
0
5
10
15
20
25
Highly
dissatisfied
Neither
satisfied
nor
Highly
satisfied
GJU Hissar
CDLU Sirsa
Panjab University
Chandigarh
Kurukshtra University
Kurukshtra
Punjabi University
Patiala
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The data was also subjected to Chi square ( x2 ) analysis to test the statistical
null hypothesis that the enrolment to the select universities are independent of
academic background. The calculated value of chi square ( x2 ) statistics was
found to be 7.61 which was found to significant at 5% level at four degree of
freedom. Thus the data suggested a rejection of null hypothesis and one could
say that the previous academic background does vary in the select universities
which could be explored as follows:
Course Curriculum
3. Satisfaction with regard to specilisations offered:TableDistribution of respondents indicating satisfaction in the area of specilisations
offered.
Sr. No. AcademicInnovativeCoursesoffered
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total
1. Yes 19 34 22 30 30 135
2. No 6 10 19 19 14 168
3. Ratio 76:24 77:23 54:46 61:39 68:32 67:33
0
5
10
15
20
25
30
35
40
H
issar
S
irsa
Kas
hetra
pa
tiala
GJU CDLU Pb Un.
Chd.
Kuru
Uni
Pbi. Uni
Yes
No
Ratio
Table indicates that 67 per cent of the respondents are satisfied with the
specializations offered in MBA course and the rest 33 per cent are not satisfied.
Students from Panjab University Chandigarh are divided in the ratio of 54:46 withregards to satisfaction in the areas of specializations offered. Conditions are also
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not very satisfactory with Kurukshetra University Kurukshetra and Punjabi
university Patiala. 77 percent and 76 per cent students from Chaudhary Devi Lal
University and Guru Jambheshwar University respectively feel satisfied with
regard to such specializations offered in MBA course.
4. Distribution of respondents indicating new and innovativecourses offered as per industry requirements
TableDistribution of respondents indicating new and innovative courses offered
as per industry requirements
Sr. No. AcademicInnovativeCoursesoffered
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total
1. Yes 8 30 26 14 24 102
2. No 17 14 15 35 20 101
3. Total 26 44 41 49 44 203
4. Ratio 32:68 68:32 63:37 29:71 55:45 50:50
0
5
10
15
20
2530
35
40
Hissar Sirsa Kashetra patiala
GJU CDLU Pb Un. Chd. Kuru Uni Pbi. Uni
Yes
No
Analysis indicates extent of dissatisfaction of the respondents to the tune of 71per cent in Kurukshetra University Kurukshatra and 68 per cent in Guru
Jambeshwar University of Science and Technology Hissar with regards to new
and innovative courses offered as per industry requirements. The position is
quite contrast to the above figures in respect of CDLU Sirsa and Pb university
Chandigarh where 68 and 63 per cent of the respondents of the respective
universities constitute the satisfied lot and the rest 32 and 37 per cent of the
respondents feel dissatisfied. The overall position is also not at all satisfactory as
the students of these universities are divided in 50:50 ratio .
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Respondents on innovative courses offered as per industry requirement were
independent of select universities. The calculated value of chi square ( x2 ) test
was formed to be 21.37 with P value = .003
The result suggest that the null hypothesis be rejected at 5% level at four degree
of freedom. The data indicated that there is variation in respondents view .
5. Distribution of respondents indicating extent of satisfaction inrespect of course coverage
TableDistribution of respondents indicating extent of satisfaction in respect of course
coverage.Sr. No. Academic
coursecoverage
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highlysatisfied
8 9 7 9 9 42 21
2. Some whatsatisfied
14 31 15 33 32 141 69
3. Notsatisfied
3 4 41 7 3 20 10
05
1015202530354045
Hissar
Sirsa
Kashetra
patiala
GJU CDLU Pb
Un.
Chd.
Kuru
Uni
Pbi.
Uni
Highly satisfied
Some what
satisfied
Not satisfied
The analysis indicates that the satisfaction level is very low. Major of the
respondents fall under the category of somewhat satisfied group.
Academic EnvironmentTable
6. Distribution of respondents indicating adequacy of proportion of lecture
hours to total hours available for study are adequately balanced, givingfreedom of learning to participants.
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Sr. No. Academic
adequacyofproportionof lecture
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highlydissatisfied 1 3 3 4 4 15 7.38
2. Moderatelydissatisfied
1 6 3 4 9 23 11.33
3. Neither satisfiednordissatisfied
5 5 14 12 15 51 25.14
4. Moderatelysatisfied
17 28 15 25 13 98 48.27
5. Highlysatisfied
1 2 6 4 3 16 7.88
0
5
10
15
20
25
30
Highly
diss
atisfied
Moderately
diss
atisfied
Neither
s
atisfied
Moderately
sa
tisfied
Highly
s
atisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni
Kashetra
Pbi. Uni patiala
Analysis of data indicates that 48.27 per cent of the respondents feel moderately
satisfied and 7.88 per cent feel highly satisfied and a combination of both
constitute 56.15 per cent. So majority of the students are satisfied .
7. Distribution of respondents indicating adequate opportunity for
learning from each other.TableDistribution of respondents indicating adequate opportunity for learning from
each other.
Sr. No. Academicadequacyopportunityof learning
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highlydissatisfied
2 3 3 4 6 17 8.37
2. Moderatelydissatisfied
1 6 8 9 9 33 16.25
3. Neither 13 5 12 21 16 67 33
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satisfiednordissatisfied
4. Moderatelysatisfied
3 27 17 13 14 74 36.45
5. Highlysatisfied
6 3 1 2 - 12 5.99
0
5
10
15
20
25
30
Highly
dissatisfied
Moderately
dissatisfied
Neither
satisfied
nor
Moderately
satisfied
Highly
satisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni Kashetra
Pbi. Uni patiala
Analysis indicates that 36.45 per cent of the respondents feel moderately
satisfied indicating adequate opportunity for learning from each other and 5.99
per cent of the respondents are highly satisfied where as thirty-three per cent of
the respondents are neither satisfied nor dissatisfied. 8.37 per cent and 16.25 per
cent of the respondents belong to highly dissatisfied and moderately dissatisfied
groups respectively.
8. Distribution of respondents with regards to Pedagogy
Table.Distribution of respondents with regards to Pedagogy
(proportion of theoretical inputs, case analysis,discussions, project work, etc.).
Sr. No. AcademicPedagogy
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highlydissatisfied
4 5 4 7 4 24 12
2. Moderatelydissatisfied
5 5 8 12 9 39 19
3. Neither satisfied nordissatisfied
5 12 11 15 16 59 29
4. Moderatelysatisfied 8 9 15 13 12 67 33
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5. Highlysatisfied
3 3 3 2 3 14 7
6. Total 25 44 41 49 44 203 100
0
10
20
30
40
50
60
Highly
dissatisfied
Neither
satisfied
nor
Highly
satisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni Kashetra
Pbi. Uni patiala
Analysis of data indicate 33 per cent moderately satisfied respondents and only
seven per cent of the respondents are highly satisfied where as majority of the
respondents are either dissatisfied or neither satisfied nor dissatisfied
9. Distribution of respondents that facilitate personalized attention on
the basis of teacherstudents ratio.
Table
Distribution of Current teacher-student ratio, that facilitate personalized attention.
r. No. Academiccurrent teacher-student ratio
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highly dissatisfied 1 2 2 3 2 10 5
2. Moderatelydissatisfied
3 5 7 5 5 25 12
3. Neither satisfiednor dissatisfied
3 11 17 14 16 61 30
4. Moderatelysatisfied
7 19 13 23 15 77 38
5. Highly satisfied 11 7 2 4 6 30 15
6. Total 25 44 41 49 44 203 100
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0
10
20
30
40
50
60
Highly
dissatisfied
Neither
satisfied
nor
Highly
satisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni Kashetra
Pbi. Uni patiala
An analysis of the table indicates that a total of 38 per cent students are in
moderately satisfied category and 15 per cent respondents are in highly satisfied
category, 30 per cent are neutral of current teacher-student ratio, that facilitate
personalized attention while five per cent belong to highly dissatisfied and 12
percent belong to moderately dissatisfied group.
10. Distribution of respondents on the basis of Quality of study material
supplied to students by the concerned universities.
TableQuality of study material wise distribution of respondents.
(books, handouts, etc.)
Sr.No.
AcademicQuality ofstudymaterial
GJUHissar
CDLUSirsa
PbUn.Chd.
Kuru UniKashetra
Pbi.Unipatiala
Total Per cent
1. Highlydissatisfied
3 5 3 3 1 15 8
2. Moderatelydissatisfied
4 5 7 12 11 39 19
3. Neither satisfied nordissatisfied
5 10 13 15 10 53 26
4. Moderatelysatisfied
10 20 16 16 15 67 38
5. Highlysatisfied
3 4 2 3 7 19 9
6. Total 25 44 41 49 44 203 100
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0
10
20
30
40
50
60
Highly
dissatisfied
Neither
satisfied
nor
Highly
satisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni Kashetra
Pbi. Uni patiala
The analysis indicate that 38 per cent students belong to moderatelysatisfied group and nine per cent belong to highly satisfied group. Eight per centbelong to highly dissatisfied group, Eight per cent belong to highly dissatisfiedgroup, 19 belong to moderately dissatisfied group where as the rest 26 per centremain neutral. The resultant position is that the students are not being providedwith goodQuality of study material.
11. Distribution of respondents on the basis of Examination andevaluation system.
Table
Examination and evaluation system wise distribution ofrespondents.
Sr. No. Academicexaminationand evaluationsystem
GJUHissar
CDLUSirsa
Pb Un.Chd.
Kuru UniKashetra
Pbi. Unipatiala
Total Per cent
1. Highlydissatisfied
1 1 8 4 5 15 9
2. Moderatelydissatisfied
3 3 9 5 8 39 14
3. Neither satisfied nor
dissatisfied
8 11 12 25 10 53 33
4. Moderatelysatisfied
10 16 10 13 12 67 30
5. Highly satisfied 3 13 2 2 9 19 14
6. Total 25 44 41 49 44 203 100
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0
5
10
15
20
25
30
Highly
dissatisfied
Moderately
dissatisfied
Neither
satisfied
nor
Moderately
satisfied
Highly
satisfied
GJU Hissar
CDLU Sirsa
Pb Un. Chd.
Kuru Uni Kashetra
Pbi. Uni patiala
The analysis of the above table reveals that 30 per cent respondents are
moderately satisfied and fourteen per cent of the respondents belong to highly
satisfied group. Nine per cent students belong to highly dissatisfied group, 14 per
cent belong to moderately dissatisfied group and 33 per cent belong to neutral
group with regards to the examination and evaluation system.
Suggestions
Compulsory Management Education (CME) right from the school /
junior college level be introduced so that skills, attitude and value
development begin at the right age. Some of the concepts / topics which can
be introduced are optimality (maximizing gains and minimizing losses)
strategic thinking (sacrificing such short term gains and growth) customer
orientation, pursuits of quality, time management, stress management
personal financial management, career selection and planning, social
responsibility and ethics etc. Diploma in Management in which Micro level
functional specilisation can be introduced so that the students can take up
entry level jobs in the organizations. Advanced Diploma in Management
(ADIM) in which micro level functional specialization can be offered. Master of
Management Studies (MMS) to be offered to only those who are supposed to
head the organization or any of its units.
The ethical behaviour of a manager within the organization creates
positive impressions in all business channels and outside to create goodwill
for the organization. The ethical bahaviour is a direct result and moral
principles inherited from the education received. Change in the society
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continuously reshape the ideology and motivation the people to adopt better
ways of living, thus increasing the expectations from products and companies
manufacturing them. A stress therefore should be exercised on moral and
ethical values and a special post qualification course should be introduced for
better cohesive working and objective based working. Special mandatory
training and development Course for all working managers and functionaries
should also be introduced at university level.
Rajinder kapilMBA, M.Phil (Finance)
Cc Vivekanand studies
Gold Medallist
(PU Chandigarh)
Rajinder Kapil is presently working as a lecturer in Management at
K.C. Institute of Management Pandoga Una (H.P.) He worked as
Accounts Officer in a number of public sector undertakings including
HMT, PACL, Semi-conductor Complex and joined as a lecturer in
Management with Dayanand Institute of Management and Communication
Chandigarh, GCS Comp.Tech (Regional learning Centre of P.T.U.) in
2006 He has to his credit two published books on Astrology. His another
book entitle Materials Management is also ready for publication. He is
also the Managing Editor of Astrological Sciences Today- a national
magazine.
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