Developing Successful Healthcare Software: 10 Critical Lessons
Res Software In Healthcare
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Transcript of Res Software In Healthcare
RES Software
RES Software
• Founded in 1999• Privately owned and profitable• 104 employees (per January 1st 2010)• Subsidiaries in 8 countries
– Europe and NA – Europe and NA
• More than 2,500 Organizations worldwide • More than1,000,000 licenses sold• Strong Focus on Development & Support • 100% Indirect Sales Model
– 18 distributors worldwide– approx. 120 authorized resellers worldwide
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Strategic Technology Partners
• CA Technologies
– Premier Technology Partner
• Citrix
– Citrix Ready Partner
• Microsoft
– Gold Certified Partner
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– Gold Certified Partner
– HiPo ISV
– System Center Alliance Partner
• VMware
– Technology Alliance Partner
• Increasing the velocity of healthcare Delivery
• Digitizing patient care documentation
• ‘Follow-me Computing’ for room-
Leveraging ITTo Meet the Needs of Medical Workers
• ‘Follow-me Computing’ for room-to-room rounding
• More patient ‘face time’
• Enable remote access
• Ubiquitous access
• Managing IT
– Diverse User Communities
– Applications
– Data Access
– Settings (App & Profile)
– Devices
Enabling ITTo Better Support and Deliver
– Devices
– Security
– Employees, Partners & Visitors
• IT support costs
– Account for 70% of Budget
� HIPAA Violations(42 USC § 1320d-5)
� Min $100 per
� Max $1.5M per
� Security Breach� Avg. cost $289k
Enabling ITTo Ensure Regulatory Compliance
� Avg. cost $289k
� Avg. loss of confidential
data associated w/theft
$5m(“2009 CSI/FBI Computer Crime And Security Survey”. Robert
Richardson, et al. Computer Security Institute, 2007)
� JCCHO, NPF99, OSHA, ISO27001
Today’s Infrastructure
Cloud
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Transforming Desktops into Workspaces in Healthcare
Cloud
Zero Profile Technology
Workspace Extender
Folder Synchronization
Enabling Technologies forUser Workspace Management
Folder Synchronization
Desktop Transformation
Works Across all Architectures
Zero Profile Technology
• Persistent user settingswithout managing profiles
• Self-learning
• Real time tracking of changes
• Windows version independent
• Just the changes, not the profile
• Restore User Settings Wizard
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Why Virtual Desktop eXtender?
• Combines remote and local applications and data in one desktop/workspace
• Workspace Extender can enhance a remote desktop with applications that run locally run locally
• Central control of access to local, Terminal Server, and VDI applications with RES PowerFuse.
– The patented RES The patented RES The patented RES The patented RES Virtual Desktop Virtual Desktop Virtual Desktop Virtual Desktop eXtendereXtendereXtendereXtender is a critical component to any is a critical component to any is a critical component to any is a critical component to any
successful migration to remote desktopssuccessful migration to remote desktopssuccessful migration to remote desktopssuccessful migration to remote desktops
Why Folder Synchronization?
• Problem:
– The majority of new Windows computers are laptops
– Mobile workforces are growing – Mobile workforces are growing
– Increased necessity to access data offline
– Risk of losing data if copying data is not performed automatically
• Solution:
– Folder Synchronization enables IT administrators to set up and execute synchronization of local and network folders, download, and upload local files and folders to the network.
• Filters can be applied to include or exclude
Why Folder Synchronization?
• Filters can be applied to include or exclude specific files, file types, file attributes.
• Timing options can be specified for auto-synchronization.
• Rules can be set up to target people in locations on specific devices.
Desktop Transformationwith RES Software
Value/Benefits enabled by Transforming Desktops
• Reduce IT complexity
– Reduced Total Cost of Operation
• Improve user productivity
– User efficiency gains
– Potential for top-line contribution– Potential for top-line contribution
• Manage use-policy adherence
– Reduced maverick software loads/user error
• Reduce data misuse or theft
– Cost avoidance proposition
Workspaces as part of a Clinical Virtual Desktop
• Centralized Management
– Reduced number of images
– Location awareness enables follow-me printing
• Broader Adoption
– Support for all user types
• Adaptive desktop
– Just-in-time composition of a desktop at log in
Benefits of WorkspacesManagement for IT Professionals
• Less calls into the helpdesk for support
• Better control over security and regulatory compliance
• Eliminates the need for scripts and • Eliminates the need for scripts and coding which negatively impact life-cycle management
• Provides accurate usage reporting
• Simplifies future migrations
• Single administrative console for easy updating
Benefits of WorkspacesManagement for Clinical Professionals
• Faster log-in times
• Single set of log-in credentials
• Single interface with both virtualized and local applications
Result: More time to focus on patient care Result: More time to focus on patient care Result: More time to focus on patient care Result: More time to focus on patient care
local applications
• Access to the right peripheral devices
• Convenience of follow-me technology
QuestionsQuestionsNext Steps
Backup Slides
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Microsoft I/O Model
System Center ConfigurationIT System Lifecycles
SoftwareDistribution
OS Deployment
SW and HWUpdates
Desired OS DeploymentStandardization
Asset ManagementConsolidation, License
Compliance
Out of Band Management,Remote Control
Desired Configuration
Realizing the Model
Efficient
Enabler
Strategic
Asset
Users
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Cost Center
Efficient
Cost Center
IT
80%
of the Industry
17%
of the Industry
3%
of the Industry
Truly Dynamic Workspaces
CustomerEnd Users ServiceCatalog
User Workspace
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KitchenIT Organization
RunBooks
IT Automation Management
WhatWhatWhereWhere
TasksParametersConditions
AgentsTeams
Automated Job
WhenWhen
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On DemandScheduledRecurringOrchestrated
Dispatcher
Windows Computer
Service Orchestration
QualificationQualification
DeliveryDelivery
CategoriesDependenciesRestrictions
TriggerActions
Catalog services
Personalized Service Catalog
ReturnReturn
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TriggerActions
IT Service
Microsoft I/O Model
Composition & Personalization
Advanced Administration
Security & Performance
Task Automation
Resource Provisioning
Service Orchestration
Virtual Desktop eXtender