Request for Proposal (RFP) - Cochin Shipyard€¦ · Business Process Master List (BPML) in...

COCHIN SHIPYARD LIMITED (A Government of India Enterprise)

Request for Proposal (RFP)

Learning Management System (LMS)

Enquiry No: ISD/179/SYS‐IMPLMTN/2020

Last date of submission of Proposal: 15 Feb 2020 15:00 Hrs

PO Bag # 1653, Perumanoor P O

Kochi 682015

Tel: +91 484 2501889

Web: www.cochinshipyard.com

LMS implementation of 38 Cochin Shipyard Ltd

Table of Contents Tender Notice ................................................................................................................................................ 3

1. Introduction ........................................................................................................................................ 4

2. Objective ............................................................................................................................................. 4

3. Scope of Work ..................................................................................................................................... 4

4. Execution Plan & Methodology ......................................................................................................... 9

5. Project Plan .......................................................................................................................................10

6. Eligibility/Pre‐qualification Criteria .................................................................................................10

7. Technical Bid Evaluation Criteria .....................................................................................................12

8. Price bid opening ..............................................................................................................................12

9. Payment Terms .................................................................................................................................12

10. Service Level Agreement (SLA) .........................................................................................................12

11. Pre‐Bid meeting ................................................................................................................................13

12. Instructions to the Bidder ................................................................................................................14

13. EMD ...................................................................................................................................................16

14. Security Deposit / Performance Bank Guarantee (PBG) .................................................................16

15. General Terms & Conditions ............................................................................................................17

Annexure – I...Business Process Master List (BPML) in SAP .................................................................19

Annexure‐II…Non Disclosure Agreement ..................................................................................... 22

Annexure‐III…Bank Guarantee ....................................................................................................... 25

FORM A1: Details of the Bidder (on Letterhead) .......................................................................... 27

FORM A2: Expertise & Experience ................................................................................................ 28

FORM A3: Letter of Confirmation / Declaration ........................................................................... 29

FORM A4: Financial Capability ...................................................................................................... 30

FORM A5: Compliance Checklist ................................................................................................... 31

FORM A6: Functional Requirement Compliance Checklist ........................................................... 33

FORM A7: Pre‐Bid Questionnaire .................................................................................................. 37

FORM A8: Format for Price Bid ..................................................................................................... 38

COCHIN SHIPYARDUMITED(A Government of India Category-1 Miniratna Company, Ministry of Shipping)

Date: 27 Jan 2020

Tender Notice

Sealed competitive tenders in two-bid system in the prescribed form are invited on behalf of Cochin

Shipyard Limited for the implementation and support of Learning Management System (LMS) from

experienced Firms meeting the prequalification criteria,so as to reach the office of Assistant General

Manager (IT) in the address mentioned below at serial No: 13 on or before the date and time

mentioned below:

r-

1 Tender Ref No. & Date ISD/179/SYS-IMPLMTN/2020, 27 Jan 2020

2 Name of the projectImplementation and Support of Learning

Management System (LMS) in Cochin Shipyard Ltd

Place of availability of TenderCSLWebsite: https://cochinshipyard.com,

3 Central Procurement Portal (CPP) -Documents (RFPs)

https://eprocure.gov'.in/cppp/

Rs.5,OOO/-( Rs. Five Thousand only)

4 Earnest Money to be deposited (EMD)To be paid by submitting a Demand Draft (DD) from

Scheduled Banks in favour of "Cochin Shipyard

Limited" payable at Kochi.

5 Nature of bid process Two Bid

6 Bid Validity 180 Days from the date of opening of the Price bid

Last Date for Submission of pre-bid

7 queries by bidders ( by email in the 05 Feb 2020

prescribed form)

8 Pre-bid queries [email protected]

[email protected]

9 Date & venue of Pre- bid Meeting 07 Feb 2020 14:00 Hrs, Cochin Shipyard Ltd, Kochi

10 Last date &Time of receipt of tender 15 Feb 2020 15:00 Hrs

11Date & Time of opening ofTechnical

15 Feb 202015:30 HrsBid (PART I)

12Date & Time of opening of Price Bid

Will be informed to the technically qualified bidders.(PART 11)

Assistant General Manager (IT)

Information Systems Department,

13 Address for submitting Bids2nd Floor - Main Office Building,

Cochin Shipyard Limited, Perumanoor PO,

Kochi, Kerala ,India, Pin: 682 015

Contact No: +914842501391, 2501889

For Cochin Shipyard Ltd,

Assistant General Manager (IT)Cochin Shipyard Ltd

LMSimplementation,

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Registered Office: Administrative Building, po. Bag No. 1653, Perumanoor PD, Kochi - 6820.15

m/ Phone: +91 (484) 2361181/250.120.0. ~/ Fax: +91 (484) 2370.897/238390.2

~ / Website: www.cochinshipyard.com CIN: U63o.32KL 1972GOIo.o.2414

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1. Introduction Cochin Shipyard Limited (CSL) was incorporated in the year 1972 as a fully owned Government of India

company. CSL has recently completed a successful IPO process and is currently a listed Company. Over

the last three decades, the company has emerged as a forerunner in the Indian Shipbuilding & Ship

Repair industry. CSL has secured shipbuilding orders from internationally renowned companies from

Europe & Middle East and is currently building the country’s first Indigenous Aircraft Carrier. CSL

commenced Ship Repair operations in the year 1982 and has undertaken close to 2000 repair projects

of all types of ships including up‐gradation of ships of oil exploration industry as well as periodical

layup repairs and life extension of ships of Navy, UTL, Coast Guard, Fisheries and Port Trust besides

merchant ships of SCI & ONGC. The yard has, over the years, developed adequate capabilities to

handle complex and sophisticated repair jobs. CSL’s performance has been rated high by the Indian

industry over the past few years.

2. Objective CSL invites tenders from the eligible vendors to select a suitable Service Provider (SP) / Implementation

Partner (IP) to set up a training platform for use of CSL personnel for the identified major topics as

below:

i. SAP business transactions implemented in CSL

ii. HR competencies

iii. Safety training topics

iv. Cyber security and ISO 27001:2013

CSL is looking for the customized cloud based Software as a Service (SaaS) tool which shall fit into the

CSL training requirements with minimum alterations if required rather than developing an entirely new

tool.

The objectives of this implementation are as follows:

One stop solution for conducting self‐paced and trainer lead training sessions in CSL for use in

Desktops, Laptops, Notebooks, Mobiles and Tablets.

Facilitate enhancement in knowledge levels and skill sets with various levels of assessment.

To assist in Induction training to new joiners, Inter‐department transfers, Refresher training,

assessment, Issue of training certification/course completion certification.

3. Scope of Work Sr No Description

3.1 Video tutorials for SAP business transactions implemented in CSL

The training modules shall be configured in the order of CSL business processes as per

Annexure 1. The content of the business processes and the respective SAP transactions

flow shall be prepared by CSL team under the close guidance and support of the selected


implementation partner (IP). Necessary formatting for the authoring and Sharable Content

Object Reference Model (SCORM) shall be done by the IP. 3.2 Video tutorials for HR Competencies

3.2.1. Leadership Competencies

3.2.2. Cultural Competencies

3.2.3. Technical Competencies

Content shall be provided by CSL HR team.

3.3 Video tutorials for Safety training topics

3.3.1. CSL QHSE Policy 3.3.2. HSE Induction 3.3.3. HSE Culture 3.3.4. 12 Salient Safety Rules 3.3.5. PTW and certification 3.3.6. Incident Reporting and Investigation – Type of Incidents – How to report 3.3.7. HSE Governance 3.3.8. Contractors management in HSE

Content shall be provided by CSL Safety team.

3.4 Cyber security and ISO 27001:2013

3.4.1. What is ISO 27001? – What it means for CSL. 3.4.2. Basic IT security, Web security & Workplace security 3.4.3. Information security at work – information security risks in the work

environment. 3.4.4. Know CSL’s information security policies.

The selected bidder shall prepare the content. CSL specific content will be provided by CSL.

3.5 Content Development

3.5.1. The courses developed should be in SCORM format (Preferably SCORM 1.2 and

SCORM 2004 ‐2nd, 3rd or 4th version). The courses shall also be made available

as a standalone course. This standalone courses should play on latest HTML

version with backward compatibility.

3.5.2. Screen recordings, video, audio, subtitles, presentations, pdf files and

simulations shall be enabled in the content.

3.5.3. Each training video preferred to be of duration 20 to 45 minutes.

3.5.4. Each training module shall have a pre‐test and post‐ test option with inbuilt quiz

and tests to assess the understanding of the subject. These should be in

multiple formats such as multiple choice, fill in the blanks etc. The questions

with answer to be submitted in specified template/excel format for configuring

the test. An overall assessment session with grading at the end for training is

also required.


3.5.5. Option to take re‐tests to obtain minimum grade in the assessment sessions.

3.5.6. Learner tracking and reporting features.

3.5.7. Training shall be in a self‐paced manner, admin set schedules and trainer lead

session as applicable.

3.5.8. The course content shall be developed in English.

3.5.9. The vendor should make use of efficient multi‐media elements so as to

consume low bandwidth when the content is accessed via low bandwidth

Internet connection.

3.5.10. Widely accepted standards and latest tools shall be used for multimedia

content development and features for efficient delivery shall be explored.

3.5.11. The duration of the course, number of screens, content format i.e. text, PPT,

graphics, audio, video etc. for each course shall be decided in mutual

consultation during implementation stage.

3.6 Features Required for the Training Platform

3.6.1. CSL is looking for the customized tool which shall fit into the CSL training

requirements with minimum alterations if required rather than developing an

entirely new tool.

3.6.2. The training platform to be deployed on cloud as SaaS with concurrent access

for approximately 100 users.

3.6.3. The hosting cloud server shall be in India.

3.6.4. Solution shall provide tools for screen recording, demos and simulations as

applicable.

3.6.5. The platform shall support addition of audio later in the training module

wherever not incorporated and to synchronize the audio with the training

modules.

3.6.6. Enable authors (users who update content) to add/update the training content

on need basis.

3.6.7. The platform shall be scalable to incorporate more independent training

modules in future without cost.

3.6.8. User‐friendly interfaces and authoring methods shall be available.

3.6.9. The audio and video format should be compatible in PC & mobile platforms

(Windows/ Linux/Mac, Android/iPhone).

3.6.10. The training platform shall be compatible with all major browsers like Google

Chrome, Internet Explorer, Mozilla Firefox, Edge etc. which shall be accessed

through a link published in CSL intranet.

3.6.11. Total users for the training platform shall be unlimited or minimum 500 users.

3.6.12. The solution shall be compatible for moving to on‐premise server at a later

stage without losing any functionality or incurring additional cost.

3.6.13. The e‐training modules to be accessible only to CSL authenticated users. Access


control shall be restricted with user id and password.

3.6.14. Authorization based course content access to be enabled.

3.6.15. Options for user registration to the training portal :

User Registration Process for CSL Staff: ‐ The user will send a request for

registration from the portal using employee code. This request for

registration will be validated through an OTP sent to user’s registered

mobile number. The reporting officer/HOD will get SMS and email

intimation of this request. The reporting officer /HOD can either reject or

approve the request. User accounts for approved requests will be created

by the portal admin.

User Registration Process for External Users: ‐The corresponding CSL

officer will create a list of requests by entering the external users name,

mobile number, email address, company address, desired courses and

course validity and the validity of the user account. The portal admin will

get SMS/email intimation of these request and these requests will be either

approved or rejected by the portal admin after verification. The list of user

account created successfully will be sent to the CSL officer.

3.6.16. Provide a staging server for hosting e‐Training modules for review before going

live in production server.

3.6.17. Enables transfer of approved e‐Training modules from staging server to the

production server to go live.

3.6.18. Admin will be able to add and remove authors who can update the training

content.

3.6.19. Easy deployments methods for training modules.

3.6.20. Learner shall be able to choose between the book‐marked page and the first

page. When the user logs‐in, system shall prompt to view the lesson from

beginning or from where last left (the book marking to be done automatically

when a user exits the e‐lesson).

3.6.21. Learning objects and modules should be searchable from the LMS

3.6.22. Ability to view dashboard data as a Learner or Manager

3.6.23. Selected bidder should have resources to develop and deploy minimum 5

courses simultaneously and they shall work with CSL team onsite or offshore as

mutually decided by CSL and the IP.

3.6.24. The bidder should provide adequate support to handhold the project post Go‐

Live for a period of 1 year which may be extended by CSL.

3.6.25. CSL will have all Intellectual Property Rights on the courses developed and

delivered by the IP to CSL.

3.7 Cloud Infrastructure SaaS Requirements

3.7.1. The cloud infrastructure should be located and operating in India only.


3.7.2. The cloud service provider shall be a valid empanelled provider in MEITY (The

Ministry of Electronics and Information Technology)list

3.7.3. The IP shall be fully responsible for the contracts and dealings with the Cloud

Service Provider and the cloud accounts registered should be in the name of IP

and the ownership of the account will be fully vested with the IP only. CSL will

never be liable for any engagements between the IP and the Cloud Service

Provider and will not deal directly with the Cloud Service Provider.

3.7.4. The planned down time needs to be communicated 10 days prior to the

schedule.

3.7.5. The data back‐up should be scheduled at regular frequency and needs to be

maintained by IP till contract period.

3.7.6. Facility for archiving or taking backup on demand to a local system at CSL should

be provided

3.7.7. Annual renewal shall be at the discretion of CSL and the renewal procedure shall

be initiated by the implementation partner with the consent from CSL in a

timely manner.

3.8 Security Requirements

3.8.1. The solution should follow the industry best practices for IT security for similar

systems.

3.8.2. All the data transmission happening between the end user’s desk and the cloud

server should be secured and encrypted using protocols SSL/HTTPS

3.8.3. The LMS application should be compliant to all provisions of the Information

Technology Act.

3.8.4. The solution should protect the information stored from unauthorised access

such as other cloud service customers or administrators.

3.8.5. Learners should not be able to download the course content locally.

3.8.6. The solution provider should ensure the confidentiality and integrity of

information and must be sustained and ensured at all levels (including hardware

and backups).

3.9 Exit Management Plan

3.9.1. Upon termination of cloud services, all data must be securely returned /

transferred to CSL in SCORM format.

3.9.2. All information must be removed/securely wiped out from the system and

storage media in secure manner such that all CSL data is irretrievably disposed

and a self‐declaration statement to be submitted by the IP in this regard.

3.9.3. The ownership of the data generated upon usage of the system, at any point of

time during the contract or expiry or termination of the contract, shall rest

absolutely with CSL.

3.9.4. The bidder should ensure that all the documentation required for smooth


transition including configuration documents are kept up to date.

3.10 Deliverables

3.10.1. Project Plan

3.10.2. Execution of project as per scope of work

3.10.3. Template for Authoring the content

3.10.4. Tool for screen recording

3.10.5. PoC for one topic

3.10.6. Support for SCORM content creation as per scope of work

3.10.7. Training for the execution committee members

3.10.8. Deployment of SCORM contents in to staging and production servers on Cloud

3.10.9. Presentation of the system to CSL management

3.10.10. Necessary documentation and user manual

3.10.11. Post Go‐Live Support for 1 year

3.10.12. Deliverables as applicable in exit management plan

3.11 Post Implementation Support Requirements

3.11.1. The IP should provide a mechanism for incident management and resolution of

the incidents as per the requirement.

3.11.2. Production issues to be resolved without additional cost

3.11.3. The IP should follow the industry standard policy on patch management

3.11.4. Security and OS related updates should be tested and applied immediately with

the approval from CSL.

3.11.5. The IP should ensure that the application does not contain any malware, virus,

worms or malicious software.

3.11.6. The IP would ensure that all bugs are fixed as per the Service Levels.

3.11.7. The LMS should have uptime of minimum 85 % and subject to SLA.

4. Execution Plan & Methodology

Bidders shall describe in detail the proposed approach to the scope of work, methodologies and

strategies to be adopted, management of project risk and methods of communication with CSL.

Proposal should include a description of how the project will be executed through all its stages.

The execution plan and methodology should include the following:

i. Plan of Action

ii. Organization of team & project management

iii. Methodology to be adopted

iv. Write‐up about how the proposed solution meets the scope of work

v. Milestones for CSL review and hold points


The successful bidder shall execute the assigned work as per the project plan in Clause 5 and to

the satisfaction of CSL.

5. Project Plan Estimated overall period of the project is Four months. Project plan shall be reviewed and

finalized mutually. Indicative Schedule from the date of PO as given below:

Activities Weeks

W1

W2

W3

W4

W5

W6

W7

W8

W9

W10

W11

W12

W13

W14

W15

W16

Project preparation, Resource mobilization and Project plan

Test Case & Proof Of Concept

Content Preparation with CSL team

Content Verification & Approval by CSL and Authoring

Setting up Staging and Production servers

Deploying to Staging Server

Unit Testing

Final Acceptance Testing

Deploy to Production Server in Cloud as SaaS

Authorizations and Go‐Live

Payment Milestone

6. Eligibility/Pre‐qualification Criteria (To be duly filled and submitted along with Technical offer‐ Part I)

The prospective bidder should satisfy the following criterion.

Sr

No. Criteria

Compliance by the bidder (Yes/No)

6.1. The bidder should be having its registered office in India since last three

years from the date of issue of RFP. Relevant documents of registration

should be submitted as part of the proposal.

6.2.

The bidder should not have been blacklisted by any State/Central

Government organizations /Firms / Institutions/ Central PSU / PSE for

which the statement stating that the bidder has not been blacklisted by

any institution of the Central/state Government in past three years may

please be submitted.


6.3.

The bidder should have a valid ISO 9001 and/or ISO 27001 certification,

as on the date of submission of bid. Attach documentary proof in

support.

6.4

The bidder should have a positive net worth during the last three years.

(Supported with the certificate from the statutory auditor as per the

format at FormA4).

6.5

The bidder should have an average turnover of Rs.2.00 crores for the

last three financial years (operations in India). The last three financial

years audited Balance Sheets and Profit & Loss account or certificate

from the statutory auditor shall be submitted.

6.6

The bidder organization should have been specialized in learning

solution development and content development for the last three years

from the date of issue of RFP. The bidder should have successfully

deployed learning solution and contents for at least three

firms/educational institutions during the last three years. Related

documents such as Purchase Order copies, reference letters with

contact details of customer in‐charge should be submitted as part of the

proposal.

6.7

Project Manager shall have proven project management experience and shall have minimum 5 years domain experience, knowledge and skill to communicate to CSL Management as required. Attach CV along with experience details of the Project Manager to be deputed to CSL for this project.

6.8

Attach documentary proof of list of personnel to be deputed exclusively for CSL project along with their qualification and experience (Attach CV). Any change/addition of consultants at a later stage would require prior written approval from CSL. CSL reserves the right to reject /change any person in the list.

6.9 The bidder shall have resources to develop and deploy minimum 5 courses simultaneously and they shall work with CSL team onsite.

6.10 The cloud infrastructure for SaaS should be located and operating in India only.

6.11 The cloud service provider shall be a valid empanelled provider in MEITY (The Ministry of Electronics and Information Technology)list.

The bidder must comply with the above mentioned criteria. Non‐compliance of the criteria will

entail rejection of the offer. Relevant documents / recent certificates should be submitted as proof

in support of the claims made for the above mentioned criteria. CSL reserves the right to verify the

claims made by the vendor independently. Any misrepresentation will entail rejection of the offer.


7. Technical Bid Evaluation Criteria CSL will form a committee for making technical and commercial evaluation. This committee will

supervise all activities relating to opening of bids, evaluation of technical bids, and final

selection of the bidder for design. The compliance check list as per Form A5 & A6 submitted by

the bidders will be evaluated.

The Part I i.e. the techno‐commercial bid of bidders will be evaluated for the technical

suitability and the price bids of only those bidders who qualify in the Part I evaluation will be

considered for opening and evaluation.

The price quoted by the bidder should be final and no escalation shall be permitted during the

contract period except for statutory levies enhanced or introduced subsequent to the date of

submission of the price bid duly supported by documentary evidence. It will be the sole

discretion of CSL to decide the lowest bidder (L1) by evaluating various aspects.

8. Price bid opening Price bids of technically qualified bidders only shall be opened; unqualified price bids shall not

be opened. Technically qualified bidders will be intimated regarding the price bid opening date

and time. Interested bidder’s representatives can be present for the price bid opening.

9. Payment Terms For the Project implementation

Payment item Payment schedule

Content preparation & Implementation charges

30% after POC 70% after Go‐Live

Subsequent years from Go‐Live

Payment item Payment schedule

Annual cloud hosting fees, Enterprise license fees& Support cost

Half yearly payment‐ on completion of the period as per SLA.

10. Service Level Agreement (SLA)

The IP shall be bound by the Service Levels described in this document for proposed LMS

application, software performance and production servers from the date of Go‐Live. In case of

unavailability of the LMS application, CSL or IP’s representative will raise a ticket. The downtime

will be ascertained from the ticket logging time to till its resolution. Service Levels are calculated

based on the Monthly Uptime Percentage.


(A) (B) (C) Expected Business Operational Hours (EBOH) Actual CSL Business Hours for the period

Business Downtime (BD)

Actual business hours for which the system was not available to CSL for the period.

Monthly Uptime % (C) = ((EBOH –BD) / EBOH) x 100

The following Service Levels are applicable to CSL’s use of the application

Uptime % per month Deduction Amount

85% to 100% Nil

80% to 84.99% 5% of monthly charges

75% to 79.99% 25% of the monthly charges

70% to 74.99% 50% of the monthly charges

Below 70% 100% of the monthly charges

The uptime percentage would be calculated on monthly basis and the penalty charges would be

adjusted from the respective half yearly payments for the year. The IP should immediately take

necessary remedial actions on war foot basis to keep the up time in the desired level. If the IP

significantly fails to meet an uptime of 85% for three (3) consecutive months, CSL will have the

right to terminate the contract.

11. Pre‐Bid meeting 11.1. Any bidder requiring a clarification of the proposal document must notify CSL by email on

or before 05 Feb 2020 in the pre‐bid questionnaire format placed at Form‐A7. Any

request for clarification must be addressed to [email protected] and

[email protected]. 11.2. The compilation of all clarifications sought / queries raised during the pre‐bid meeting and

its replies shall be made available as corrigendum in CSL website and Central Procurement

Portal (CPP). Any modification of the tender documents which may become necessary as

a result of the pre‐bid meeting shall be made by CSL exclusively through the issue of

corrigendum.


11.3. The bidder or his official representative is advised to attend the Pre‐bid meeting which

will be convened at CSL. Attending the meeting via means like video conferencing, video

chats, tele‐conference calls etc. are not allowed. The meeting shall be attended by

techno‐commercially competent senior representative(s) of the bidder duly authorized.

Date of the pre‐bid meeting is 07 Feb 2020 at 14.00 hrs at CSL. 11.4. All bidders are advised to study the bid document thoroughly and come prepared for the

meeting.

12. Instructions to the Bidder 12.1. Tenders should be submitted in separate sealed envelopes super scribing:

Envelope1‐ "PART‐I TECHNICAL BID FOR IMPLEMENTATION AND SUPPORT OF LMS “

Envelope2 ‐ "PART‐II PRICE BID FOR IMPLEMENTATION AND SUPPORT OF LMS"

Envelope3‐ “EMD Demand Draft”

Envelope4 – All the sealed envelopes (Envelope 1, 2 & 3) should be kept in a separate

sealed envelope super scribing "BIDS FOR IMPLEMENTATION AND SUPPORT OF LMS

FOR COCHIN SHIPYARD LTD” addressed to AGM (IT) as indicated in the tender notice.

12.2. The envelopes shall indicate the Tender Number, Name, address and contact number of

the Bidder, on the top of all the envelopes.

12.3. Offers not submitted as above shall not be considered. The tenders of only those bidders

will be considered who have submitted the EMD as above.

12.4. Sealed quotations addressed to The Assistant General Manager (IT) should reach the

address indicated in the tender notice on or before the due date and time. Bids

submitted by email or ordinary post shall not be considered and shall be rejected. CSL will

not be responsible for Postal delay or non‐delivery/non receipt of tender documents.

12.5. All bids and supporting documentation shall be submitted in English and should be clear

and unambiguous. Offer should be free from overwriting. Corrections and additions, if

any, must be duly attested. Incomplete/ ambiguous offers will be rejected.

12.6. The bidder is expected and deemed to have read, understood and agreed to all

instructions, forms, terms and specifications etc. in the tender document while bidding.

Failure to furnish all information required or False/ambiguous information or submission

of bid not substantially responsive to the bidding documents in every respect will be at

the Bidder’s risk and may result in rejection of the bid.

12.7. Hard copies of offers are mandatory and evaluations will be carried out based on the

details furnished in hard copy. Soft copy of the technical bid shall be provided on demand.

12.8. All pages of the offer (including all supporting documents / attachments) should be

serially numbered and signed by the authorized signatory of the bidder in acceptance of


all the terms and conditions, in the format: “Current page no/total no. of pages”.

Unsigned and unstamped bids shall be summarily rejected.

12.9. Tender documents, downloaded from the CSL website/Central Procurement Portal, shall

be downloaded in Toto and no change, whatsoever shall be made. If any alteration is

made in the tender document submitted by the Bidder and if found out (be it at any stage

of the tender processing and even after award of the contract), it will be viewed seriously

by CSL and CSL has the right to reject the offer if required.

12.10. Technical Bid Should Contain The Following Details

i. Original tender document duly signed and sealed on all pages (including scope of

work, general Terms & Conditions and Annexures).

ii. Copy of un‐priced bid format as per Form‐A8 (price bid WITHOUT prices/numerals)

iii. Pre qualification criteria compliance list as per Clause ‐6

iv. Documents required as per Pre‐qualification criteria Forms A1 – A4

v. Documents to prove credentials asked to undertake the subject work.

vi. Project approach plan and methodology

vii. Self attested copy of PAN card under Income Tax Act

viii. Self attested copy of GST Registration Number and details

ix. Valid copy of MSME/NSIC Registration Certificate along with the list of items /

services for which they are registered, as issued by NSIC for EMD exception, if

applicable.

x. Start‐up Registration certificate as defined under notification of DIPP GSR 501(E)

dated 23 May 2017 for availing the specified relaxations if applicable.

xi. Checklist compliance as per Form – A5& A6 filled up completely duly signed and

sealed. The non‐submission of duly filled Techno Commercial and Functional

Requirement Checklist will lead to the rejection of the bids.

12.11. Price bid to be submitted as per Form‐A8.

12.12. Price bids of technically qualified bidders only shall be considered for opening. Bidders

shall not be allowed to attend the part I technical bid opening.

12.13. Technically qualified bidders will be intimated regarding the price bid opening date and

time. Interested bidder’s representatives can be present for the price bid opening.

12.14. The selected bidder will be intimated by CSL and the formal work order will be issued. The

bidder should acknowledge and accept the work order by submitting the Letter Of

Acceptance within 7 days from the date of issue of work order.

12.15. Bids once submitted shall not be returned to the bidder under any circumstances.

12.16. CSL reserves the right to modify, expand, restrict, scrap this proposal or reject any RFP

any time without assigning any reason.


12.17. All corrigenda, addenda, amendments and clarifications to Tender Specifications will be

hosted in the website www.cochinshipyard.com and Central Procurement Portal. Bidders

shall keep themselves updated with all such developments till the last date and time of

submission of the tender.

12.18. All costs and expenses incurred by the Recipient/ Bidder in any way associated with the

development, preparation and submission of bids, including but not limited to attendance

at meetings, discussions, demonstrations, etc. and providing any additional information

required by the CSL, will be borne entirely and exclusively by the Bidder.

13. EMD Earnest Money Deposit (EMD) of Rs.5,000 /‐ (Rupees Five Thousand Only) shall be remitted in

the form of Demand Draft from Scheduled Banks in favour of "Cochin Shipyard Limited" payable

at Kochi. Cash, Cheque, Bank Guarantee, Postal orders etc., are not acceptable.

No interest will be payable to EMD.EMD’s of unsuccessful bidders will be returned only after

awarding the work to the successful bidder. The EMD of the successful bidder will be returned

only after furnishing the required Security Deposit / Performance Bank Guarantee.

Bidders with valid registration under National Small Industrial Corporation (NSIC) / Micro Small

and Medium Enterprises (MSME) will be eligible for all relaxation subject to the submission of

valid documents. To qualify for EMD exemption, firms should necessarily submit valid copy of

the Registration Certificate along with the list of items / services for which they are registered,

as issued by NSIC, in Part‐I Technical Bid.

The EMD may be forfeited:‐

a) Bidder withdraws amends, impairs or derogates from the tender, agreed conditions of

TNC / PNC in any respect within the period of validity of his offer.

b) Non‐acceptance of order.

14. Security Deposit / Performance Bank Guarantee (PBG) The successful bidder should furnish Security Deposit equivalent to 10% of the total order value

in Indian rupees excluding tax and duties, issued by a scheduled bank, in the form of Bank

guarantee valid till the successful completion of the project plus 90 days. In case the contract is

extended further, the validity of the Security Deposit shall also be extended. Security Deposit

must be submitted within 14 days from the date of issue of PO and in the form provided in

Annexure ‐ III.

Failure of the successful bidder to comply with these requirements shall constitute sufficient

grounds for the annulment of the contract and forfeiture of the EMD.


No interest is payable on Security Deposit. The Security Deposit shall be returned within two months after the expiry of contract and on fulfillment of all contractual obligations and liabilities if any, in the matter.

Bidders with valid registration under NSIC / MSME category are also entitled for all privileges, concessions, relaxations etc. stipulated by relevant Govt. orders in this regard.

15. General Terms & Conditions

15.1. Cost of Bidding The bidder shall bear all costs associated with the preparation and submission of its bid, and

CSL will in no case be responsible or liable for these costs, regardless of the conduct or the

outcome of the bidding process.

15.2. Startup Firms / MSEs or Otherwise For Start‐ups (MSEs or otherwise), the turnover and prior work experience expressed in

monetary terms, are relaxed to 50% of the prescribed limit in this tender. Start‐up Registration

certificate as defined under notification of DIPP GSR 501(E) dated 23 May 2017 shall be

submitted along with offer for availing the above relaxations.

15.3. Validity of the proposal The proposal submitted shall indicate that it is a firm and irrevocable offer and shall remain

valid for a period of not less than 180 days from the date of opening of the Price bid.

15.4. Confidentiality This request for proposal and all materials submitted by CSL for this purpose, must be

considered confidential, and may not be distributed or used for any purpose other than the

preparation of a response for submission to CSL.

The Bid documents shall remain the exclusive property of the CSL without any right to the

Bidder to use them for any purpose other than the preparation of a response for submission

to CSL. Non disclosure agreement (NDA) as per Annexure‐ II shall be signed by the successful

bidder. Disclosure of any part of the information contained therein to parties not directly

involved in providing the services /products requested, could result in disqualification and/or

legal action. When submitting confidential material to CSL, the bidder must clearly mark it as

such.

15.5. Risk Purchase If the supplier fails to provide the service/ project phase ordered within the delivery period as

per Project plan or violate any of the terms and conditions of the contract, CSL shall have the

following rights:

To terminate the contract with 15 days notice forfeiting the security deposit.

To award the work to any third party at the risk and cost of the successful bidder.


15.6. Liquidated Damage for Delays If the bidder fails in the due performance of the contract within the time fixed by the contract

or any extension thereof, bidder shall be liable to pay liquidated damages to the extent of a

sum of 0.5% of the contract value per week, subject to a maximum of 10% of the contract

valueexcluding tax. Once the maximum is reached, CSL may consider termination of the

contract. In assessing such delays, CSL Project Manager’s decision is final and binding on the

bidder. The penalty for late delivery will be deducted from the bill amount.

15.7. Jurisdiction All questions, disputes or difference arising under, out of, or in connection with contracts shall

be subject to the exclusive jurisdiction of the Courts at Ernakulam, Kerala, India.

15.8. Force Majeure In the event of either party being rendered unable by `Force Majeure' to perform any

obligation required to be performed by them under the contract, the relative obligation of the

party affected by such `Force Majeure' will stand suspended for the period during which such

cause lasts. The word `Force Majeure' as employed herein shall mean acts of God, war, revolt,

agitation, strikes, riot, fire, flood, sabotage, civil commotion, road barricade (but not due to

interference of employment problem of the Consultant), acts of government of the two

parties, which makes performance impossible or impracticable and any other cause, whether

of kind herein enumerated or otherwise which are not within the control of the party to the

contract and which renders performance of the contract by the said party impossible. CSL may

allow additional time as is mutually agreed, to be justified by the circumstances of the case.

The occurrence/ cessation of force majeure situation is to be informed with documentary

evidence within 15 days from the date of occurrence/cessation.


Annexure ‐ I

Business Process Master List (BPML) in SAP

Module Process

FICO

Account Payables

Account Receivables

Costing and Profitability

Provident Fund

General Ledger

TDS and TCS

Bank Accounting

Asset Accounting

Internal Order Accounting

Gratuity Trust

Treasury

Fund Management

MM

SB‐P2P ‐Raw Material (Domestic)

SB‐P2P ‐Import

SB‐P2P ‐Spares and Consumables

SB‐P2P ‐Assets and Capital Items

SB‐P2P‐ Services and Sub Contracting

SB‐P2P ‐Package Procurement

SB‐ Inventory Management

SB‐Consumption based planning

SB‐LC,BG,Insurance and Warranty

SB ‐ Release Strategy

SR‐P2P ‐Raw material (Domestic)

SR‐P2P ‐Import

SR‐P2P ‐Spares and Consumables

SR‐P2P‐ Services and Sub Contracting

SR‐ Inventory Management

SR‐Consumption based planning

SR‐LC,BG,Insurance and Warranty

SR ‐ Release Strategy

PS

Ship Building – Project creation, WBS release, Progress update, Activity confirmation, Project closure

Capital Projects‐Project creation and ACL, budget allocation, Procurement


activities, Project closure.

Ship Repair – Project creation and ACL, Progress updation, Subcontract work order processing, WCC preparation

SD

SB‐Enquiry from customer through /Mail/Telephone/Fax

SB‐Enquiry register

SB‐Cost Estimation

SB‐Quotation

SB‐Contract Processing

SB‐Regularization of the Contract

SB‐Variation Order/Change Order

SB‐Milestone Confirmation

SB‐Invoice/Billing

SR‐Enquiry from customer through /Mail/Telephone/Fax

SR‐Enquiry register

SR‐Cost Estimation

SR‐Quotation

SR‐Firm stemming

SR‐Contract Processing

SR‐Advance procurement

SR‐Invoice/Billing

SR‐Settlement

HCM

Organizational Management

Personnel Administration

Personnel Time Management

Payroll

METI

ESS/MSS

Visitors Management

Training and Event Management

E Recruitment

Personnel Development

Travel Management

Vacancy Roster Management

PM

Breakdown Maintenance

Preventive Maintenance

Planned Maintenance


Calibration & Testing of Equipments, Instruments & Tools

Log Entry and Monthly report of Power Consumption

Vehicle Request Registration

AMC Complaint Registration Process for Computers & its Peripherals

Consumables Booking

Gas and water request

Work permit and confined space entry

QM

Quality Inspection in Ship Building

Quality Inspection in Ship Repair

Audit Management

EHS

Incident Management and Action Tracking

Hazard item and risk assessment

Waste and regulatory management

Occupational Health planning and monitoring

DMS Document Management


Annexure‐II

Non Disclosure Agreement

M/s Cochin Shipyard Limited, Perumanoor PO, Cochin‐682015, (hereinafter called M/s CSL) has entered into a

contract with M/s(Company Name), with its registered office at (Office address), (hereinafter called M/s

(Company Name in Short) for the " LMS implementation in CSL " , by placing Purchase Order (PO) (PO number)

dt.(PO date) for an amount of RS.(PO Amount) on M/s(Company Name). As per confidentiality Clause (Clause

no) of the PO, a Non‐disclosure agreement has to be signed between M/s(Company Name) and M/s CSL for

complying the same without any level of dilution.

This Non‐Disclosure Agreement, dated as of (Agreement date) is made and signed between M/s CSL and

M/s(Company Name) in connection with the LMS implementation in Cochin Shipyard Limited. M/s(Company

Name) means any person employed by M/s(Company Name) either directly or through their sub‐contractors or

provisional employees or trainees working for the LMS implementation in CSL and M/s CSL means any person of

CSL employed either directly or through their sub‐contractors or provisional employees working for CSL. In this

Agreement, unless the context otherwise requires. M/s CSL and M/s (Company Name) shall hereinafter be

jointly referred to as the "Parties" and individually as the "Party"‐ The Party hereinafter disclosing information

shall be referred to as the "Disclosing Party" and the Party hereinafter receiving information shall be referred to

as the "Recipient" or "Receiving Party".

The Non‐disclosure agreement covers the following;

a) Information relating to the LMS implementation at M/s CSL shall not be disclosed by M/s (Company Name) to

any agency or any other persons not officially concerned with such process. The undue use by M/s(Company

Name) of confidential information related to the process may be treated as breach of confidentiality and dealt

with accordingly. Except with the prior written consent of M/s CSL, M/s (Company Name) shall not at any time

communicate either in hard copy form or electronic means or in any other mode to any other organization,

person or entity any confidential information acquired in the course of the contract.

b) Neither Party will disclose to any third party without the prior written permission consent of the other party

any confidential information which is received from the other party for the purpose of providing or receiving

services.

c) Each party will take measures to protect the confidential information of the other party that, in the aggregate

are no less protective than those measures it uses to protect the confidentiality of its own comparable

confidential information, and in any event, not less than a reasonable degree of protection. Both parties agree

that any confidential information received from other party shall only be used for the purpose of providing or

receiving services under the above referenced contract for LMS implementation in CSL.

In this agreement "Confidential Information" shall mean any information relating to the Disclosing Party's

business, commercial information or any information of a technical nature comprising inter alia products,

processes, methodologies, frameworks, models, ideas, interpretations, Legal, technical and other documents,

manuals, tariffs, standards, software, discs, reports, research, working notes, papers, data or information in

wired or wireless mode, drawings, layout , installation details of any equipment/crane/ machinery, data and

techniques used by/owned by "Cochin Shipyard Limited" in connection with LMS implementation in whatever


form, provided all oral disclosure of confidential information is submitted by the Disclosing Party in writing to

the Recipient within 30 (thirty) days, indicating compliance to the terms of this agreement.

In due consideration of the above, Cochin Shipyard Limited granting M/s (Company Name) access to the

Confidential Information and vice‐versa, the Parties undertake that:

1. Subject to Clause 8 below, the Recipient will keep the Confidential Information strictly confidential and will

not disclose it to any third party without the Disclosing Party's prior written consent, at any point of time.

2. Confidential Information will be disclosed only to those personnel and permitted assigns of the Recipient who

need access to the Confidential Information for the proper performance of their duties in relation to the project

and only to the extent necessary for the purpose of LMS implementation in CSL. The Recipient, will solemnly

take required steps appropriately in all means to ensure that all personnel to whom access to the Information is

given are aware of its confidentiality and that they are bound by restrictions at least as onerous as those placed

on the Parties by the terms of this agreement.

3. The Parties acknowledge that some or all of the Information is or may be price sensitive information and that

the use of such information may be regulated or prohibited by applicable legislations and the Recipient

undertakes not to use any such Information for any unlawful purpose. On acquiring any Confidential

Information, the Recipient shall comply with all applicable laws in India in relation to insider trading and

otherwise the acquisition of securities.

4. The Recipient agree to indemnify and hold harmless the Disclosing Party, its partners and staff and any of the

Disclosing Party's clients to whom the Information relates against all loss, damage and expense (including legal

expenses relating to any actions, proceedings and claims brought or threatened) of whatsoever nature and

howsoever arising out of any breach by the Recipient of the confidentiality obligations under this Agreement.

5. Confidential Information disclosed to the Recipient will be used solely for the purpose of LMS implementation

in CSL.

6. The Recipient shall establish and maintain all reasonable security measures to provide for the safe custody of

the Information in whatever form it may be and to prevent unauthorized access to it.

7. This Agreement shall remains in effect for 10 years from the Effective Date of this Agreement ("Term"). On

completion of LMS implementation in CSL, the Recipient shall return all the Confidential Information disclosed

to the Recipient and any copies thereof in whatever form it may be including soft copies, electronic forms to the

Discloser.

8. The obligations contained above shall not apply to any Information which

a. is or subsequently comes into the public domain otherwise than through a breach of this agreement;

b. is already rightfully in the Recipient's possession;

c. is obtained by the Recipient from a third party without any restriction on disclosure;

d. The Recipient required to disclose by law or professional or regulatory obligation with the Disclosing

Party's prior written consent.


9. Each party shall be responsible for any breach of this Agreement by any of their respective Representatives. If

the Recipient becomes aware of any breach of confidence or threatened breach of confidence by any of the

Recipient's direct employees or provisional employees including trainees or agents or sub‐contractors, the

Recipient will promptly notify the Disclosing Party of the same and give the Disclosing Party all reasonable

assistance in connection with any proceedings which the Disclosing Party may institute against such persons. In

case of breach of confidence, the damages will be assessed by the discloser and compensation claimed from the

recipient as per the suitable laws as applicable in India including Indian Penal Code, Information Technology Act

2000, Intellectual Property law, Indian Contract Act, company laws and the jurisdiction for all such proceedings

will be at the courts at Ernakulam.

10. The Recipient shall comply with the obligations set out herein throughout the tenure of contract and

thereafter.

11. The Recipient acknowledges that the Disclosing Party shall retain the copyright and intellectual property

rights in the Confidential Information and that the Receiving Party shall not copy, adapt, transmit through wired

media or wireless media, modify or amend full or any part of the Confidential Information or otherwise deal

with any part of the Confidential Information except with the prior express written consent of Disclosing Party

during period of the above contract.

12. This Agreement shall be fully governed by and construed in accordance with the relevant laws of India.

13. Notices: Any notice, claim or demand in connection with this agreement shall be given in writing to the

relevant party at the address set out herein and sent by letter/fax shall be deemed received when properly sent,

any notice sent by hand shall be deemed received when actually delivered and any notice sent by post shall be

deemed received 72 hours after posting. A copy of all notices/replies sent between M/s CSL and M/s (Company

Name) shall be emailed to (Company mail id) & [email protected] respectively.

For M/s Cochin Shipyard Limited For M/s (Company Name)

AGM (IT) Business Head

Witness: 1 Witness: 1

Witness: 2 Witness: 2


Annexure‐III

Bank Guarantee

To COCHIN SHIPYARD LTD (GOVT. OF INDIA ENTERPRISE,) PO BAG No. 1653 , PERUMANOOR PO, COCHIN 682 015.

WHEREAS .........................(Name & Address of Supplier) (hereinafter called "the Supplier") has undertaken,

in pursuance of Contract............................ No............... Dated:..................... to execute.................. (Name of

Contract and brief description of works) (Hereinafter called "the Contract").

AND WHEREAS it has been stipulated by COCHIN SHIPYARD LTD (The Buyer ‐ hereinafter called "CSL") in the

said contract that the Supplier shall furnish CSL with a Bank Guarantee for the sum specified therein as

security for compliance with the Suppliers obligations in accordance with the Contract.

AND WHEREAS we have agreed to give the Supplier such a Bank Guarantee.

NOW THEREFORE................................. (Name of the Bank) having its Head Office at..........................

(Address of Head Office) and acting through its branch office at....................... (Address of the executing

branch) (hereinafter called "the Bank") hereby affirm that we are the Guarantor and responsible to CSL, on

behalf of the Supplier up to a total of.......................................... (amount of Guarantee) in words).

We, the bank, hereby irrevocably undertake to pay you any amount not exceeding in total the Guarantee

Amount upon receipt by us of your demand in writing accompanied by the following documents:

1. Your signed statement certifying that the Supplier is in breach of his obligation(s) under the Contract

and the respect in which the Supplier is in breach.

2. Your signed statement certifying that the Supplier has been given a prior written notice by email

from you to make good the aforesaid breach and that the Supplier still failed to fulfil the Contract

within 30 days of such notice. A copy of such notice given by email to the Supplier shall be attached

to the demand for payment.

Any demand for payment should contain your authorized signatures which must be authorized by your

bankers or by a notary public.

We, the Bank, further agree that no change or addition to or other modification of the terms of the Contract

or of the Works to be performed there under or of any of the Contract documents which may be made

between CSL and the Supplier shall in any way release us from any liability under this guarantee, and we

hereby waive notice of any such change, addition or modification. We, the Bank, further agree that any

change in the constitution of the said contractor or the said bank shall not discharge our liability hereunder.


Notwithstanding anything contained herein:

1. Our liability under this Bank Guarantee shall not exceed............................... (........................... only).

2. This Bank Guarantee shall be valid up to (date) and

3. We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only and only if CSL serve upon us a written claim or demand on or before ...............(validity date) .

Any demand for payment under this guarantee must be received by us at this office during working hours on or before the validity date. Should we receive no claim from you by the validity date, our liability to you will cease and the guarantee will definitely become null and void whether returned to us or not.

Yours truly,

Signature and seal of the guarantor: ...........................................................

Name of Bank:............................................................................................

Address: ....................................................................................................

Date:........................................

[1] An amount shall be inserted by the Guarantor, representing the percentage of the Contract Price specified in the Contract and denominated in respective Dollars / Indian Rupees/Other Currency.


Forms

FormA1

FORM A1: Details of the Bidder (on Letterhead)

RFP Ref. No.:‐

Sr No# Particulars Details

1 Name of the Bidder

2 Address of the Registered office

3 Key Management Personnel

4 Project Manager for CSL project

5 Turnover for last three financial years

2016‐17

2017‐18

2018‐19

6

Net profit for last three financial years (Supported with Audited Balance Sheet and Profit & Loss Account or Annual Report for the last three financial years)

2016‐17

2017‐18

2018‐19

7 PAN (Copy to be attached)

8 GSTIN (Copy of certificate to be attached )

9 ISO 9001/ ISO 27001 certification (Attach documentary proof in support)

We hereby declare that all the information and statements made in this proposal are true and accept

that any misrepresentation contained in it may lead to our disqualification.

Date: Authorized Representative Signature:

Place: Name:

Designation:

Company Name:

Seal of Company


FormA2

FORM A2: Expertise & Experience

Sr. No.

Description Details

1

Number of years the bidder having its Registered Office in India as

on the date of RFP. Specify Page Numbers of the relevant

documents of registration submitted along with the proposal.

2

Number of years of experience in the field of learning solution

development and content development as on the date of RFP.

Specify Page Numbers of the related documents such as Purchase

Order copies, reference letters submitted as part of the proposal.

3

Total number of LMS implementations successfully completed by the firm during the last three consecutive years as on the date of RFP. (Copy of Purchase order/Contract and WCC/documentary proof of at least three projects to be attached. And Client details including Name, Contactable person, Phone number and email ID). Specify Page Numbers.

4

Project Manager Details :

Domain experience in years :

Attach CV along with experience details of the Project Manager to

be deputed to CSL for this project.

5 List of personnel to be deputed exclusively for CSL project along

with their qualification and experience (Attach CV).

*Attach separate worksheet wherever required.


Place: Name:

Designation:

Company Name:

Seal of Company


FormA3

FORM A3: Letter of Confirmation / Declaration

LETTEROFCONFIRMATION/DECLARATION

To,

The Assistant General Manager Information System Department Administrative Building Cochin Shipyard Limited Perumanoor P.O., Kerala, India ‐ 682 015

RFP Ref. No.:‐

Dear Sir,

We confirm that we will abide by the conditions mentioned in the Tender Document (RFP and

annexure) in full and without any deviation.

We shall observe confidentiality of all the information passed onto us in course of the LMS

implementation process and shall not use the information for any other purpose than the current

tender.

We confirm that we have not been black listed in last three years, from the date of floating of the

RFP or at the time of submission of Tender, by any State/Central Government organizations

/Firms / Institutions/ Central PSU / PSE.


Place: Name:

Designation:

Company Name:

Seal of Company


Form A4

FORM A4: Financial Capability

RFP Ref. No.:‐ ISD/179/SYS‐IMPLMTN/2020

Sr. No. Financial Year Annual Revenue /

Turnover

Net worth as at the end of the

financial year

1 2016‐17

2 2017‐18

3 2018‐19

*Attach separate worksheet if required.

Date: Signature of Statutory Auditor:

Place: Name:

Designation:

Company Name:

Seal of Company


Form A5

FORM A5: Compliance Checklist

We, M/s …………………………………………………hereby solemnly confirm and declare that we have gone

through the entire tender document / instructions, Scope of Work, Project Schedule, Prequalification

criteria, General terms and conditions and all other documents attached to the RFP

……………………………………of M/s Cochin Shipyard Ltd, in detail and full. Entire specifications, Scope of

Work, Prequalification criteria, Project Schedule, instructions, terms and conditions are noted and

understood and get clarified with M/s Cochin Shipyard Ltd. and submitting the offer herewith. We

reconfirm

SL

NO. DESCRIPTION

COMPLIANCE Page No in

the Offer Yes/No

1 It is confirmed that scope of works in detail as per Clause ‐3 is

noted and accepted.

2 It is confirmed that Project Plan as per Clause ‐5 is noted and

accepted.

3 It is confirmed that the Eligibility/Pre‐Qualification criteria as per

Clause ‐6 is noted and submitted filled and duly signed along

with the offer. (Specify Page Nos.)

4

It is confirmed that the Forms A1, A2required as per the pre‐

qualification criteria clauses and copy of documentary proofs in

this regard submitted (filled and duly signed) along with the

offer. (Specify Page Nos.)

5 Letter of confirmation/ declaration as per Form A3 submitted as

required. (Specify Page No.)

6 ISO certification documentary proof submitted. (Specify Page

No.)

7 Financial capability as per Form A4 submitted as required.

(Specify Page No.)

8 Project Manager CV and experience details submitted as

required. (Specify Page No.)

9 Project Team CV and experience details submitted as required.

(Specify Page No.)

10 It is confirmed that Technical Bid evaluation criteria as per

Clause ‐7 is noted and understood.

11 CSL terms of payment and SLA as per Clause‐ 9 & 10 are noted

and Accepted.


12 It is confirmed that the instructions, EMD, Security deposit and

terms and conditions as per Clause 11 to 15 read and

understood.

13 Self‐attested copy of PAN card under Income Tax Act submitted.

(Specify Page Nos.)

14 Self‐attested copy of GST Registration Number and details

submitted (Specify Page Nos.)

15

VALID copy of MSME/NSIC Registration Certificate along with

the list of items / services for which they are registered, as

issued by NSIC for EMD exception, if applicable. (Specify Page

Nos.)

16 Start‐up Registration certificate as defined under notification of

DIPP GSR 501(E) dated 23 May 2017 for availing the specified

relaxations if applicable.

17 It is confirmed that Original tender document read and

understood completely and submitted a copy duly signed and

sealed on all pages. (Specify Page Nos.)

18 EMD as per clause 13 submitted in separate envelope along

with the technical bid document as required in the tender.

19 Duly filled and signed compliance check list for functional

requirements as per Form A6 is submitted (Specify Page No).

20 Copy of un‐priced bid format as per Form‐A8 (price bid

WITHOUT prices/numerals) submitted. (Specify Page No.)

We, M/s ………………………………………………..solemnly reconfirm and declare that the above checklist

points elicited are fully known to us and we hereby confirm its compliances in full for the entire

project period including its guarantee period. It is also confirms that we will consider and implement

the detailed specification in the RFP and points in this check list are considered as re‐affirmation of

those points in concise form. I the undersigned hereby truly confirm that I am authorized to sign on

this document as per articles of association of M/s …………………………. where I am employed as per the

details given along with my signature below.


Place: Name:

Designation:

Company Name:

Seal of Company


Form A6

FORM A6: Functional Requirement Compliance Checklist

Sl No Functional Requirement Compliance

Comments Yes / No

1.

Customized tool which fit into the CSL training requirements

with minimum alterations rather than developing entirely

new software.

2. All course contents shall be in Content Object Reference

Model (SCORM) standards.

3. Will play on latest HTML version with backward

compatibility.

4. Screen recordings, video, audio, subtitles, presentations, pdf

files and simulations can be enabled in the content.

5. Each training video preferred to be duration of 20 to 45

minutes.

6. Each training module shall have a pre‐test and post‐test options

7. An overall assessment session at the end for induction training is also required.

8. Retest option to obtain minimum grade in the assessment

sessions.

9. Learner tracking and reporting features

10. Self‐paced learning, admin set scheduled learning, and

trainer lead sessions shall be possible

11. Solution shall provide tools for screen recording, demos and simulations.

12. The training platform to be deployed on cloud as SaaS with

concurrent user access of minimum 100 users.

13. Total users for the training platform shall be unlimited or

minimum 500 users.

14. Provides a staging server for hosting e‐Training modules for

review before going Live in production server.

15. The solution shall support addition of audio at a later date in

the training module wherever not incorporated.


16.

Solution shall provide tool/method to synchronize the audio

with the training modules for incorporation any changes in

future.

17. The platform shall be scalable to incorporate more training

content on need basis in future.

18.

Compatibility with all major browsers like Google chrome,

Internet Explorer, Mozilla Firefox, Edge etc which shall be

accessed through a link published in CSL intranet.

19. Mobile version should have cross‐platform compatibility. i.e.,

Android, iOS, windows.

20. The solution shall be compatible for moving to on‐premise

server at a later stage without losing any functionality.

21. The e‐training modules to be accessible only to CSL authenticated users.

22. Enable transfer of approved e‐Training modules from staging

server to the Production server to go Live.

23. Admin will be able to add and remove authors who can

update the training content.

24. Enable authors (users who update content) to add/update

the training content on need basis.

25. Easy deployments methods for training modules.

26. Access control shall be restricted with user id and password.

27. Authorization and group based course content access to be

enabled for enrol users in courses (individual & groups)

28. Ability to create and manage user groups

29. Ability to mass creation of users and authorisation

assignment

30. Set user status (active/inactive)

31.

User Registration Process for CSL Staff: ‐ The user will send a

request for registration from the portal using employee code.

This request for registration will be validated through an OTP

sent to user’s registered mobile number. The reporting

officer/HOD will get SMS and email intimation of this

request. The reporting officer /HOD can either reject or

approve the request. User accounts for approved requests


will be created by the portal admin.

32.

User Registration Process for External Users: ‐The

corresponding CSL officer will create a list of requests by

entering the external users name, mobile number, email

address, company address, desired courses and course

validity and the validity of the user account. The portal admin

will get SMS/email intimation of these request and these

requests will be either approved or rejected by the portal

admin after verification. The list of user account created

successfully will be sent to the CSL officer.

33. All the development shall be carried on a combination of CSL

site or IP’s site as decided mutually by CSL and the IP.

34.

Learner shall be able to choose between the Book‐marked

page or the first page. When the user logs‐in system shall

prompt to view the lesson from beginning or from where last

left (the Book marking to be done automatically when a user

exits the e‐lesson).

35. Learning objects and modules should be searchable from the

LMS

36. Dashboard reporting and analytics ‐ Ability to view

dashboard data as a Learner or Manager

37. Allow administrator to set course content obsolete/inactive

38. Manage course properties (accessibility duration, test required, active etc.)

39. Manage grade details

40. Reminder to the learners regarding due date

41. Ability to set passing scores for tests and Ability to require passing score on test to complete the course

42. Set how many times a test can be attempted

43. Tests can be auto‐graded by system

44. Ability to export report data

45. Scalability of concurrent users

46. The data back‐up should be scheduled at regular frequency

and needs to be maintained by the IP till contract period.


47. Facility for archiving or taking backup on demand to a local

system at CSL should be provided

48.

All the data transmission happening between the end user’s

desk and the cloud server should be secured and encrypted

using protocols SSL/HTTPS

49. Upon termination of cloud services, all data must be securely

returned / transferred to CSL in SCORM format.

50.

All information must be removed/securely wiped out from

the system and storage media in secure manner such that all

CSL data is irretrievably disposed and a self‐declaration

statement to be submitted by the IP in this regard.

We, M/s ………………………………………………..solemnly reconfirm and declare that the above checklist

points elicited are fully known to us and we hereby confirm its compliances in full for the entire

project period including its guarantee period. It is also confirms that we will consider and implement

the detailed specification in the RFP and points in this check list are considered as re‐affirmation of

those points in concise form. I the undersigned hereby truly confirm that I am authorized to sign on

this document as per articles of association of M/s …………………………. where I am employed as per the

details given along with my signature below.


Place: Name:

Designation:

Company Name:

Seal of Company


Form A7

FORM A7: Pre‐Bid Questionnaire

Sr. No. Reference Clause Page No Description Bidder’s Query CSL Reply


Place: Name:

Designation:

Company Name:

Seal of Company


Form A8

FORM A8: Format for Price Bid PART II‐ Price Bid for "Tender for LMS implementation in CSL”

RFP Ref. No.: (Please submit in a separate Envelope. The Technical Bid must not contain any price information else the bidder will be liable to be disqualified.)

SL NO ITEM

Amount (Excluding Taxes)

GST (%) TOTAL

(Inclusive of Taxes)

One time Charges

A 1 LMS Implementation Charges including content preparation

Annual Recurring Charges

B

1 Cloud Hosting charges as SaaS for 100 concurrent users per year

2 Software license fees

3 Support charges

C

Grand Total (A +B)

Gross Cost of LMS Implementation as per the scope defined in the RFP (Inclusive of all fees & expenses)

(TOTAL AMOUNT IN WORDS: ‐ INR .........................................................................................................)

Authorized Signatory with Seal

Date:

Place:

Notes:‐ 1. The Price Bid should contain the Total Assignment cost, on a fixed cost Basis. CSL will neither provide nor reimburse any expenditure towards any type of Accommodation, Travel Ticket, Airfares, Train fares, Halting expenses, Transport, Lodging, Boarding etc.

2. The prices should be quoted in INR only

3. GST should be mentioned in the separate column as provided in the format

4. Providing Price bid other than this format may lead to rejection of the bid.

5. Total cost inclusive of all taxes shall be considered to find out the L1 bidder.

Request for Proposal (RFP) - Cochin Shipyard€¦ · Business Process Master List (BPML) in...

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