REQUEST FOR PROPOSAL FOR PERSONALIZATION OF PAYMENT … · 2019-09-13 · Email:...
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1 REQUEST FOR PROPOSAL FOR PERSONALIZATION OF PAYMENT CARDS AND CARD ISSUANCE. Reference: EBRL027/ PERSONALIZATION OF PAYMENT CARDS AND CARDS ISSUANCE /2019 Release: Final Date: September 12 th , 2019 Version Date Comments 1 September 12 th , 2019 Release Date 1 September 20 th , 2019 Submission Date Website: www.rw.equitybankgroup.com
Transcript of REQUEST FOR PROPOSAL FOR PERSONALIZATION OF PAYMENT … · 2019-09-13 · Email:...
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REQUEST FOR PROPOSAL
FOR
PERSONALIZATION OF PAYMENT CARDS AND CARD ISSUANCE. Reference: EBRL027/ PERSONALIZATION OF PAYMENT CARDS AND CARDS ISSUANCE /2019
Release: Final Date: September 12th, 2019
Version Date Comments
1 September 12th, 2019 Release Date
1 September 20th, 2019 Submission Date
Website: www.rw.equitybankgroup.com
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This document is the property of EQUITY BANK RWANDA PLC and the information contained herein is confidential. This document, either in whole or in part, must not be reproduced or disclosed to others or used for purposes other than that for which it has been supplied, without EQUITY BANK RWANDA PLC prior written permission, or, if any part hereof is furnished by virtue of a contract between EQUITY BANK RWANDA PLC and a third party, as expressly authorized under that contract. This document is the property of EQUITY BANK (R) PLC, and shall be returned on request to: Procurement Office EQUITY BANK (R) PLC P O Box 494 KIGALI RWANDA
Contents
1. General Information ............................................................................................................................. 4
1.1 Introduction .................................................................................................................................... 4
1.2 Mandate and this document .......................................................................................................... 4
1.3 Schedule ........................................................................................................................................ 4
1.4 Contact details and bid clarification ............................................................................................... 4
1.4.1 Contacts ................................................................................................................................ 4
1.4.2 Bids presentation ................................................................................................................... 5
1.4.3 Bids Evaluation ...................................................................................................................... 5
1.5 Format of RFP document .............................................................................................................. 5
2. Instructions to bidders ........................................................................................................................ 5
2.1 Language ....................................................................................................................................... 5
2.2 Eligible bidders .............................................................................................................................. 5
2.3 Cost of bidding ............................................................................................................................... 5
2.4 The Bidding Documents ................................................................................................................ 6
2.5 Clarification Of Bidding Documents ............................................................................................... 6
2.6 Amendment Of Bidding Documents ............................................................................................... 6
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2.7 Bid Submission Documents ........................................................................................................... 6
2.8 Price list ......................................................................................................................................... 7
2.9 Bid Prices ...................................................................................................................................... 7
2.10 Bid Currency .................................................................................................................................. 7
2.11 Documents Establishing Bidder’s Qualifications ............................................................................ 7
2.12 Period Of Validity Of Bids .............................................................................................................. 7
2.13 Format, Signing And Submission Of Bid ........................................................................................ 7
2.14 Deadline For Submission Of Bids .................................................................................................. 8
2.15 Late Bids ........................................................................................................................................ 8
2.16 Modification And Withdrawal Of Bids ............................................................................................. 8
2.17 Opening Of Bids By Purchaser ...................................................................................................... 9
2.18 Clarification of Bids ........................................................................................................................ 9
2.19 Evaluations And Comparison Of Bids ............................................................................................ 9
2.20 Contacting the Purchaser .............................................................................................................. 9
2.21 Post Qualification ........................................................................................................................... 9
2.22 Award Criteria .............................................................................................................................. 10
2.23 Purchaser’s right to accept any bid, reject any or all bids ............................................................ 10
2.24 Notification Of Award Of Contract ................................................................................................ 10
The information contained in this document is subject to change. Revisions will be issued to controlled copyholders only
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1. General Information
1.1 Introduction
Equity Bank Rwanda Plc hereby requests for proposals for a Company to do Personalization Of Payment Cards and Card Issuance as per the ToR (Terms of Reference) on the Appendix 1.1. It is the purpose of this Request for Proposal (RFP) to solicit responses from qualified companies to fulfill these expectations and Requirements as laid down by this document.
1.2 Mandate And This Document
This document is a Request for Proposal (RFP) to a contract to implement a multichannel NB: Any further information required will need to be confirmed by the company prior to submitting the response to this RFP
1.3 Schedule
Item Date Activity
September 12th, 2019 2019 RFP issued
September 20th, 2019 Closing of Bids
September 23rd, 2019 Selection Process
September 23rd, 2019 Forward recommendation to Procurement Committee
September 25th, 2019 Inform Winning Company
September 26th, 2019 Implementation / deployment
1.4 Contact Details and Bid Clarification
1.4.1 Contacts
Should any query be raised concerning the following specifications, they should be addressed to the Procurement Department either via:
Address: Equity Bank of Rwanda Plc, P O Box 494, Kigali, Rwanda; Courier: EQUITY BANK RWANDA PLC, Grand Pension Plaza, 1st Floor, Kigali Email: [email protected] Tel: (+250) 732200224/(+250) 788 484020
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1.4.2 Bids Presentation
Short-listed may be invited to present and defend their proposals to the Equity Bank Procurement Committee Or To The Equity Bank Management Committee for recommendation or decision making. Dates and times of the presentations will be agreed in advance with developers within the time frame allocated for bids evaluation. Failing to show-up for presentation will immediately disqualify the invited bidder.
1.4.3 Bids Evaluation
There will be three general principles that will govern the RFP review, evaluation and Selection process: • Clear, complete and truthful responses to requirements above • Satisfactory responses to vendor issues and performance requirements • Competitive cost solution • Equity Bank will be the final arbiter for determining vendor compliance with the above three general principles.
1.5 Format of RFP document
This RFP document comprises of the following: 1. General information 2. Instructions to bidders 3. Appendix (Terms of Reference) 2. Instructions to bidders
2.1 Language
All bid submissions shall be written in the English language, as shall all correspondence and other documents pertaining to this bid.
2.2 Eligible bidders
This is an open request for proposal to both local and international Developers.
2.3 Cost Of Bidding
The bidders shall bear all costs associated with the preparation and submission of its bid, and EQUITY BANK (R) PLC, hereinafter referred to as “the Purchaser,” will in no case be responsible or liable for those costs, regardless of the outcome of the bidding process.
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2.4 The Bidding Documents
This document comprises the full set of documents. The bidder is expected to examine carefully all instructions, terms and conditions, bid forms, technical and service requirement specifications in the bidding documents. Failure to furnish the information required, or submission of a bid not substantially responsive to the requirements of the bidding documents, will be at the bidders’ risk and shall result in the rejection of its bid. For the purposes of these clauses, a substantially responsive bid is one that conforms to all terms and conditions set in all of the bidding documents without material deviations.
2.5 Clarification Of Bidding Documents
A bidder requiring any clarification of the bidding documents may notify the Purchaser in writing at the Purchaser’s address indicated in the general information section. The Purchaser will respond in writing or by cable to any request for clarification, which it receives no later than two (2) days prior to the deadline for submission of bids prescribed by the Purchaser. Copies of the Purchaser’s response (including a description of the query but without identifying its source) will be sent to all the bidders.
2.6 Amendment Of Bidding Documents
At any time prior to the deadline for the submission of bids, the Purchaser may, for any reason, whether at its own initiative or in response to a clarification request by a bidder, modify the bidding documents by amendment. The amendment will be sent in writing to all the bidders and will be binding on them. Bidders shall promptly acknowledge receipt of each amendment in writing or by cable. In order to provide the bidders reasonable time in which to take the amendment into accounting preparing their bids, the Purchaser may, at its discretion, extend the deadline for the submission of bids.
2.7 Bid Submission Documents
The bid submitted by the bidders shall include the following:
• Price schedules completed in accordance with Appendix 1.1
• Documentary evidence established in accordance with clause 2.11 that the bidder is eligible to bid and is qualified to perform the contract if the bid is accepted.
• An implementation schedule detailing the activities associated with implementing the service, identifying the beginning and end of each activity to be undertaken. This can be attached as an appendix
The bidders are requested to send both technical and financial proposal separated, the financial proposal sent to e-mail should be encrypted and the bidder is meant to sent the password only on the date of opening which is September 20th, 2019
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2.8 Price list
The bidder shall offer the prices based on the ToR in Appendix 1.1
2.9 Bid Prices
The bidder shall indicate on the appropriate price schedule unit prices and total bid prices unit and total bid prices indicated on the schedule shall include VAT Prices as part of grand total cost. A bid submitted with an adjustable price quotation will be treated as non-responsive and will be rejected. The Purchaser may reasonably request for the bid validity extension when necessary and the price shall be fixed for the time extended.
2.10 Bid Currency
The expression of interest shall be priced in United State Dollar (USD).
2.11 Documents Establishing Bidder’s Qualifications
For establishment of the bidder’s qualification to perform the following shall be required: -
• Tax compliance certificates.
• Copies of Vat & Pin Registration Certificates
• Introduction Letter
• A Valid Corporate Income Tax (CIT)
• Certificate of Registration
• A detailed Company profile, Org Chart and to include three (3) References of similar work executed
• Written confirmation authorizing the signatory of the Bid to commit the Bidder
• A detailed Company CVs of certified/management staff to be part of documents to be submitted
• Any other information that the bidder considers important to the award process
• For US based companies, compliance with FATCA is required.
2.12 Period Of Validity Of Bids
Bids shall remain valid for a period of ninety (90) days after the bid closing date. However, in the event that the contract is awarded, the prices for the winning bidder must remain valid for at least two years from commencement date of the contract. A bid, which is valid for a shorter period, shall be rejected by the Purchaser as nonresponsive.
2.13 Format, Signing And Submission Of Bid
The bidder shall prepare the documents and they shall be clearly marked a company to do Personalization Of Cards and Card Issuance. The bid shall be typed or written in indelible ink and shall
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be signed by the bidder (or his agent). The bidder (or his agent) shall initial all pages of the bid including any amended printed literature. Failure to fulfill these requirements will result in the rejection of the bid as non-responsive. The envelopes shall be addressed to the Purchaser at the following address: - Procurement Department A company for Personalization Of Payment Cards and Card Issuance Equity Bank Rwanda Plc 1st Floor, Grand Pension Plaza P.O. Box 494 Kigali, Rwanda International companies without representative in the country can send their technical and financial proposal on the below address Procurement committee E-mail: [email protected] Kigali, Rwanda
2.14 Deadline For Submission Of Bids
Bids must be received by the Purchaser at the address specified above on September 20th, 2019 by 10:30 AM . The Purchaser may, at his discretion, extend the deadline for the submission of bids by amending the bid documents in accordance with clause 2.6, in which case all rights and obligations of the Purchaser and bidders previously subject to the original deadline will thereafter be subject to the deadline as extended, and the period of validity of bid date shall be adjusted accordingly.
2.15 Late Bids
Any bid received by the Purchaser after the deadline for submission of bid prescribed by the Purchaser, pursuant to clause 2.14 above, shall be disregarded and/or returned unopened to the bidder.
2.16 Modification And Withdrawal Of Bids
The bidder may modify or withdraw its bid after the bid’s submission, provided that written notice of the modification or withdrawal is received by the Purchaser prior to the deadline for submission of bids. The bidder’s modification notice shall be prepared, sealed, marked and dispatched in accordance with provisions of clause 2.13. A withdrawal notice may also be sent in writing not later than the deadline for submission of bids. No bid shall be modified after the deadline for submission of bids.
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2.17 Opening Of Bids By Purchaser
Bids will be opened in the presence of other bidders or their representatives on same date of submission by September 20th, 2019 at 11:00 AM If the columm of participants will not be meet, the procurement committee will proceed with the evaluation of the tender.
2.18 Clarification of Bids
During evaluation of the bids, the Purchaser may, at its discretion, ask the bidder for a clarification of its bid. The request for clarification and the response shall be in writing. Any bidder who is not willing to respond for clarification requested within the stated time will be rejected from further evaluation and be disqualified depending on the significance of the information required.
2.19 Evaluations And Comparison Of Bids
The Purchaser’s evaluation of a bid will take into account the following factors: • Track record by way of current reference sites; The Purchaser will evaluate bids and award points as indicated in the Evaluation Criteria and Score Board on appendix 1.2
2.20 Contacting the Purchaser
After the opening of bids, information relating to the examination, clarification, evaluation and comparison of bids, and recommendations for the award of a contract shall not be disclosed to bidders or any other persons not officially concerned with such process until the award to the successful bidder has been announced. Any attempt by a bidder to influence the Purchaser’s bid evaluation, bid comparison or Contract award shall result in the rejection of the bidder’s submission.
2.21 Post Qualification
The Purchaser will determine to its satisfaction whether the bidder that is selected as having submitted the highest evaluated, responsive bid is qualified to perform the contract satisfactorily, and shall verify the expected winner’s: • Professional, technical capability & experience required; • Managerial ability (competence); • Financial strength; • Track record of bidder;
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2.22 Award Criteria
Subject to clause 2.21 above, the Purchaser shall award the contract to the successful bidder whose bid has been determined to be substantially responsive, has met all the essential specifications and has been determined as the highest marked bid, provided further that the bidder is determined to be qualified to satisfactorily perform the contract.
2.23 Purchaser’s right to accept any bid, reject any or all bids
The Purchasers reserves the right to accept or reject any bid and to annul the bidding process and reject all bids, at any time prior to award of contract, without thereby incurring any liability to the affected bidders or any obligation to inform the affected bidders of the grounds for the Purchaser’s action.
2.24 Notification Of Award Of Contract
Prior to the expiration of the period of bid validity, the Purchaser will notify the successful bidder in writing by a registered letter or by cable to be confirmed in writing by a registered letter, that its bid has been accepted.
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APPENDIX 1
PERSONALIZATION OF PAYMENT CARDS AND CARD ISSUANCE
TECHNICAL REQUIREMENTS
TECHNICAL REQUIREMENT COMMENTS
HARDWARE
1. Ability to provide software that can print cards using the NBS M20 card printer
2. Ability to offer support to the current M20 printer including configuration, servicing and replacement of faulty printer parts
3. Manufacturer authorization to service the M20 Card printer
4. Re-seller agreement for instances where the bidder will be asked to supply printer spare parts
SOFTWARE
1. Card personalization software should be fully compatible with the M20 Card printer
2. The software should provide capability to personalize data on chip, magnetic stripe and contactless chip
3. The software should have capability to connect to more than one M20 printer through the card issue application. Within card issue application the software should provide the functionality to configure multiple IPs and ports for each printer and the configuration should be specific per personalization job or layout
4. The software should provide a feature to configure multiple chip products and multiple products using the same chip type
5. The software should have a key management module for secure storage of EMV and card keys. The KMS should be compliant to the latest standards of PCI DSS
6. The software should have a data preparation module that can work with various file formats
7. Smartsys desktop application should be provided where the bank users can login to; a) load the personalization file b) Send the personalization file to a printer c) Re-print or cancel personalization
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8. The system should provide capability to create card layouts and bank users should be trained on how to create layouts for the various card products they will issue
9. The system should have the ability to connect to a hardware security module (HSM) for secure storage of the cryptographic keys
10. The system should have capability to generate log files during key management activities, data generation and personalization of cards.
11. The system should have capability to generate secure transport and personalization files that are encrypted with a key within the system
12. The system should provide option to either delete input file after processing or move input file to a secure folder after processing
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APPENDIX 2
SCORES - please see notes & scoring tab Weighted scores
ITEM
CRITERIA WEIGHTING
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
Tender
1 Companies Org & Mgt Structure
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
1.1
Soleproprietorship
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.2
Partnership 3 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.3
Limited Company
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1T
Total Score - Section 1
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2 Company Structure
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
2.1
Strong Structure
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2.2
Fair Structure
3 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2.3
Unstructured/Not Mentioned
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1T
Total Score - Section 1
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3
Firm Qualification & Technical Proposal
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
3.1
Experience in the Industry-Company Profile
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.2
Product Description & Quality
70 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.3
Satisfactory Completeness of Works
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.4
References 20 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1T
Total Score - Section 1
60 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4 Firms Competence
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
4.1
Going Concern of the Company
30 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4.2
Technical Support Availability
50 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4.3
Warranty/Dealership/Gurantee of
20 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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Goods
1T
Total Score - Section 1
10 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5 Statuatory Compliance
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
5.1
Tax Clearance Certificate
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5.2
RDB Certificate of Incorporation
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5.3
VAT Certificate
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5.4
RSSB Certificate
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5.3
RPPA Compliance
1 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2T
Total Score - Section 2
5 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
6 Financial Proposal
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
Company
6.1
Financial Proposal
-
-
-
-
-
-
-
-
-
-
-
-
-
-
6.2
Discount 0% 0% 0% 0% 0% 5% 0% 0% 0% 0% 0% 0% 5% 0%
6.3
Total -
-
-
-
-
-
-
-
-
-
-
-
-
-
6.4
Weight #DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
Total -
3T
Total Score - Section 3
15 #DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
3T
General Score
100 #DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
#DIV/0!
