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Transcript of Request for Information (Rfi) for Telbru Human Resource Management System
REQUEST FOR INFORMATION (RFI)FOR
TELBRU HUMAN RESOURCE
MANAGEMENT SYSTEM (HRMS)
PROJECT NO:TBB/IT/200911/RFI/ICB/HRMS
By
hSenid Business Solutions (Pvt) Ltd85 1/1, Ward Place
Colombo 07Sri Lanka
Contents Information Summary…….…………..…………………………………………….……….Schedule 1
Sub-Contracts…..……………..………………………………………………………...………Schedule 2
Company’s Background……..……………………..……………………………….…......Schedule 3
Company’s Track Record………………………………………………………………......Schedule 4
Implementation Plan………………………………………………………………….….....Schedule 5
Proposed Solution ………………………………………………………………...............Schedule 6
Documentation and Deliverables……………………………………………….........Schedule 7
Training Plan……………………………………………………………….........................Schedule 8
Software Requirements………………………………………………………………….....Schedule 9
Hardware Requirement……………………………………………………………….......Schedule 10
Professional Services………………………………………………………………..... .... Schedule 11
Project Management………………………………………………………………...........Schedule 12
Software Details………………………………………………………………..................Schedule 13
Schedule 1
INFORMATION SUMMARY
Schedule 1 – Information Summary
1.1 Tenderers shall provide in this Schedule the following information
a) Management summary
Management Summary
hSenid Business Solutions (Pvt) Ltd was founded by Mr. Dinesh Saparamadu who has over 15
years of hands-on expertise in the Information Technology sector. He is the Chief Executive Officer
of hSenid Business Solutions.
Mr. Sampath Jayasundara is the Director/General Manager of hSenid Business Solutions and has
over 10 years experience in the ICT industry. He currently overlooks the entire function of hSenid
Business Solution and reports to the board of directors on its finance, business development, new
product development, technology enhancements, business expansions and human resources aspects
etc. He is also responsible for setting short-term as well as long-term overall company strategies
including its overseas business expansions.
Additionally, the senior management team at hSenid is backed with widespread experience in
project management, business consultation, sales & marketing, training and so on. All members of
the management team have been serving hSenid for over a span of eight years thereby being
individually involved in managing HRIS accounts and developing new markets for hSenid both,
locally and internationally.
b) List of all the companies (including Contractor and sub‐contractor(s), if any) involved in the provision of the services and items specified in this tender, and the responsibility of each company
Type Company Name Responsibility
Contractor I-Sat Group of Companies Providing Project management and first level support to the client
Sub-contractor hSenid Business Solutions (Pvt) Ltd Supply, Installation & providing second level support & Maintenance of the HR solution
d) Years of experience (as of the Tender Closing Date) and skills of the Contractor and sub- contractor(s) in: Implementing IT infrastructure projects
hSenid has over 13 years of expereince and has made over 600 installations of its flagship HR product, HRMEnterprise both, locally and gloablly. Our customer protfolio includes diversified holdings and a few of them are, Hayleys Group, Aitken Spence Group, Hemas Holdings, George Steuarts and Browns Group. From the telecommunications sector we have Sri Lanka Telecom, Mobitel, Tigo and Huawei. From the hotel sector, we have reputed organizations such as Hilton, Jetwing Group and Mount Lavinia Hotel. Overall, we have provided our solutions to 18 different industry sectors including manufacturing (Brandix, Damro, Ansell Lanka), finance (Uniona Assurance, Nations Trust Bank, Sampath Bank) and FMCG (Ceylon Tobacco, Nestle Lanka, Unilever).
Schedule 2
SUB-CONTRACTS
Table 2.1 Responsibility Table
Company NameResponsibility
Description
Alliance Relationship between Contractor and Sub-contractor(s)
Alliances Exists?(Y/N) Date Established
Alliance Description
Contractor I-Sat Group of Companies
Project Management and
providing first level support for
the client
Not Applicable Not Applicable Not Applicable
Sub-contractor(s) hSenid Business Solutions (Pvt) Ltd
Supply, Installation and
providing second level support for
the client
Y ? Joint Venture
Schedule 3
COMPANY’S BACKGROUND
COMPANY OVERVIEW
hSenid Business Solutions is globally recognized software development company that is specially
recognized for its state of the art HRIS Solution, HRM Enterprise. The company specializes in Total
Human Resource & Payroll Management Solutions, Time & Attendance Solutions, Outsourcing,
Gold Trading Solutions, Community Development Management Solutions, Customized Software
Developments and SaaS HR Solutions. Founded in 1997 with the aim of supplying high quality
software products and services to its customers worldwide, hSenid is currently carrying out its
operations from United States, Malaysia, India, Singapore and four R& D centers in Sri Lanka. We
are confident that our solutions will cater to the requirements and also increase the productivity of
any organization. Our confidence is backed by over 13 years of experience in providing quality
software solutions to large, medium, and small scale organizations locally and globally. Being able
to address their requirements directly has been the key to our success.
hSenid has made a significant impact in the IT industry both, locally and globally with its unique
and innovative range of products. Its success lies with a dedicated team of qualified professionals
geared towards one common goal of providing quality software solutions for highflying
organizations around the globe.
As a Microsoft Gold Certified Partner and an ISO Certified Company hSenid differentiates itself as
one of the leading Software Development Companies having the capability of providing first-class
software solutions to its customers worldwide. hSenid, with over a decade of solid experience and
with its top-of –the-line operations, technologies and solutions is now the most promising name for
total HR solutions in Sri Lanka.
Buoyed by consistent performance in the domestic market and rising global demand for quality
software solutions, hSenid Business Solutions stands tall as a multinational company reaching
greater heights as one of the most preferred software solution providers in the world.
Other companies that come under the hSenid brand name include:
MISSION
“We strive to achieve our vision by being dynamic and benchmarking ourselves against the best in
the world. Continues improvement through creativity and innovation is a way of life at hSenid. Our
approach is to nurture and guide our employees to embrace this culture”
VISION
Make life easy by using ICT
Company Strengths
Incorporation of the best HR practices to the product such as in performance Hoshin Kanri
approach, Balance scorecard, 360 degree appraisal etc….
A decade of experience in HR industry solution providing to Local and Global customers
Modularized solution
No 1 HR solution in Sri Lanka
24/7 Dedicated support team.
Largest installed base in Sri Lanka for HRIS.
Global presence (branches in India, Malaysia, Singpore, USA and partners in Brunei,
Ireland, Kenya, and Tanzania, Pakistan etc….)
Partnerships & Certifications ( Microsoft gold certified partner, ISO certified, CMMi level 3
certified)
Open for third party integrations (Integrations with SAP, SUN Finance, Lotus Notes Etc….).
Product suitability for wide range of domains
Customizability & Configurability
Database independency (ability to run on Oracle, MS SQL Server and DB2)
In-house research & development team
Industry specific HR solutions.
Organization Structure
Dinesh B. SaparamaduChief Executive Officers
Dinesh Saparamadu, founder and CEO of hSenid Group of Companies. Having established the company in April 1997, he has led it to become a proven leader in the software industry with offices and partners in Europe, USA, Singapore, India, and R&D Centers in Sri Lanka and Malaysia. He has been the driving force behind a high caliber and passionate team, taking hSenid to the global stands within a short span of time. hSenid holds a solid track record in developing state of the art HR solutions and mobile applications for Telecom, Financial and Enterprise markets that is evidenced by its highly satisfied world-wide client base
Dinesh has over 20 years of hands-on expertise in the Information Technology sector which include key positions he held in the USA. Having begun his career at Aetna Life and Casualty, USA as an Enterprise Technology Consultant for Aetna Strategic Business Units. Later, he joined Pepsi Cola, New York as a Software Consultant, and was responsible for successful implementation of many nation-wide Information Technology Projects.
Dinesh has a Bachelor of Science in Computer Engineering and a Master’s of Science in Computer Science from University of Bridgeport in Bridgeport Connecticut, USA
Sampath JayasundaraDirector/General Manager of hSenid Business Solutions
Sampath having over 10 years experience in the ICT industry, joined hSenid as Project Lead in the year of 2000 and gradually gained expertise to manage
the entire operation of HBS (hSenid Business Solutions) as Director/General Manager after holding key positions as, Manager Operations and General Manager Business Development etc.
Sampath being fully equipped with a solid record of improving operations, impacting business growth and maximizing profits, currently overlooks the entire functions of hSenid Business Solution, reporting to the board of directors on its finance, business development, new product development, technology enhancements, business expansions and human resources aspects etc. He also contributes to and shares the responsibilities of setting short-term as well as long-term overall company strategies including its overseas business expansions.
Sampath is also a lecture panel member of the Institute of Personal Management (IPM) of Sri Lanka, lecturer for Institute of Management of Management of Sri Lanka (IMSL) and an external lecturer at Finance and Management faculty, University of Colombo in both undergraduate and post graduate levels.
Being a past pupil of Royal College – Colombo, on his personal front he has the first degree at University of Colombo, post graduate diploma in Computer Science at University of Colombo and MBA at Post Graduate Institute of Management, University of Sri Jayewardenepura.
Management Background
Schedule 4
COMPANY’S TRACK RECORD
Table 4.1 Contribution of Companies in (%)
Ref No.
Sri Lanka Telecom (Pvt) Ltd (Telecommunication) – Sri Lanka
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Mobitel (Pvt) Ltd (Telecommunication) – Sri LankaPr
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Tigo (Pvt) Ltd (Telecommunication) – Sri Lanka
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
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Ref No.
Huawei Sri Lanka (Pvt) Ltd (Telecommunication) – Sri Lanka
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Centre for International Forestry Research - Indonesia
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ect M
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Soft
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
International Livestock Research Institute - KenyaPr
ojec
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agem
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ervi
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Serv
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Soft
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plic
ation
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Bioversity International - Italy
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ect M
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Serv
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Soft
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ation
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Capital Market & Securities Authority (Government) – Tanzania
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ect M
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
African Medical Research Foundation - Kenya
Proj
ect M
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Serv
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Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Ability Staffing Inc. - USAPr
ojec
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agem
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Soft
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Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
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Ref No.
Praxair India (Pvt) Ltd - India
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ect M
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
African Medical Research Foundation - KenyaPr
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ation
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Turbo Entergy Ltd - India
Proj
ect M
anag
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Flextronics - IndiaPr
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hSenid Business Solutions (Pvt) Ltd.
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Ref No.
Hyundai - India
Proj
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Serv
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Soft
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plic
ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Lanson Toyota - IndiaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
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d Se
rvic
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Ope
ratio
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enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
World Vision - India
Proj
ect M
anag
emen
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vice
s
Impl
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d Re
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d Se
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Ope
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enan
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Serv
ices
Soft
war
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plic
ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Viveks Ltd - India
Proj
ect M
anag
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vice
s
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d Re
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d Se
rvic
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Ope
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Serv
ices
Soft
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plic
ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Rohm and Haas - India
Proj
ect M
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vice
s
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d Re
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Soft
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e Ap
plic
ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
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Ref No.
Hand in Hand - IndiaPr
ojec
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agem
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ation
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
HTL Group - India
Proj
ect M
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Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
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Total 100% 100% 100% 100%
Ref No.
Ministry of Public Administration and Home Affairs (Government) – Sri Lanka
Proj
ect M
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Soft
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Attorney Generals Department (Government) – Sri Lanka
Proj
ect M
anag
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Soft
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plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Sri Lanka Rupavahini Corporation (Governemnt) – Sri Lanka
Proj
ect M
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Impl
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Soft
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
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Ref No.
Open University of Sri Lanka (Government) – Sri Lanka
Proj
ect M
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Ope
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Soft
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ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Sri Lanka Ports Authority (Government) – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
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Ope
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ices
Soft
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e Ap
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ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
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Ref No.
NODES Management Information System (Government) – Sri Lanka
Proj
ect M
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vice
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Impl
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d Re
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Contractor
hSenid Business Solutions (Pvt) Ltd.
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Ref No.
SriLankan Airlines – Sri LankaPr
ojec
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agem
ent S
ervi
ces
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d Re
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e Ap
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ation
Sys
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Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
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Ref No.
Union Assurance Ltd – Sri Lanka
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ect M
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s
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e Ap
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ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
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Ref No.
Ceylon Tobacco Company – Sri LankaPr
ojec
t Man
agem
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ervi
ces
Impl
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n an
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Ope
ratio
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enan
ce
Serv
ices
Soft
war
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plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Aitken Spence PLC – Sri Lanka
Proj
ect M
anag
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vice
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Impl
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Contractor
hSenid Business Solutions (Pvt) Ltd.
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Total 100% 100% 100% 100%
Ref No.
Hayleys PLC – Sri LankaPr
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Contractor
hSenid Business Solutions (Pvt) Ltd.
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Ref No.
Hemas Holdings PLC – Sri Lanka
Proj
ect M
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hSenid Business Solutions (Pvt) Ltd.
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Ref No.
George Steuarts & Co. Ltd – Sri LankaPr
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t Man
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hSenid Business Solutions (Pvt) Ltd.
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Ref No.
Metropolitan Group of Companies – Sri Lanka
Proj
ect M
anag
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t Ser
vice
s
Impl
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n an
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late
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es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Browns Group of Companies – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Ceylon Tobacco Company – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Pership – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Lanka Orix Leasing Company – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
K.I.K. Group of Companies – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
MJF Teas (Pvt) Ltd – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Prima Group of Companies – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Jetwing Group – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Hilton Colombo – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Sampath Bank PLC – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Citizens Development Bank – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Nations Trust Bank PLC – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Citi Bank – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Brandix Group – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Ansell Lanka (Pvt) Ltd – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Sterling Lanka Group – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Flintec Transducers (Pvt) Ltd – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
ATG Intelligent Glove Solutions – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Diesel & Motor Engineering Co. Ltd. – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Durdans Hospitals – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
British Council – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
World University Services of Canada – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Express Newspapers – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Innodata Lanka (Pvt) Ltd – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
International Water Management Institute – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Chemical Industries Colombo PLC – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Informatics (Pvt) Ltd – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Benji Ltd – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Melbourne Textiles – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Ref No.
Omega Line Ltd – Sri Lanka
Proj
ect M
anag
emen
t Ser
vice
s
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Oriflame Lanka (Pvt) Ltd – Sri LankaPr
ojec
t Man
agem
ent S
ervi
ces
Impl
emen
tatio
n an
d Re
late
d Se
rvic
es
Ope
ratio
ns a
nd M
aint
enan
ce
Serv
ices
Soft
war
e Ap
plic
ation
Sys
tem
Contractor
hSenid Business Solutions (Pvt) Ltd.
100% 100% 100% 100%
Total 100% 100% 100% 100%
Table 4.2 Project Reference
Customer Name Customer Type Reference Site
Sri Lanka Telecom (Pvt) Ltd Quasi Government Sri Lanka Telecom (Pvt) Ltd – Colombo Office
Mobitel (Pvt) Ltd Private Mobitel (Pvt) Ltd – Colombo Office
Tigo (Pvt) Ltd Private Tigo (Pvt) Ltd – Colombo Office
Huawei Sri Lanka (Pvt) Ltd Private Huawei Sri Lanka (Pvt) Ltd – Colombo Office
Centre for International Forestry Research - Indonesia
Private Centre for International Forestry Research -
Indonesia
International Livestock Research Institute - Kenya
Private International Livestock Research Institute - Kenya
Bioversity International - Italy Private Bioversity International - Italy
Capital Market & Securities Authority (Government) – Tanzania
Government
African Medical Research Foundation - Kenya
Private African Medical Research Foundation - Kenya
Ability Staffing Inc. - USA Private
Praxair India (Pvt) Ltd - India Private Praxair India (Pvt) Ltd - India
African Medical Research Foundation - Kenya
Private
Turbo Entergy Ltd - India Private
Flextronics - India Private
Hyundai - India Private
Lanson Toyota - India Private
World Vision - India Private
Vivek Ltd - India Private
HTL Group - India Private
Rohm and Haas - India Private
Hand in Hand - India Private
Ministry of Public Administration and Home Affairs – Sri Lanka
Government Ministry of Public Administration and Home
Affairs – Sri Lanka
Attorney Generals Department – Sri Lanka
Government Attorney Generals Department – Sri Lanka
Sri Lanka Rupavahini Corporation – Sri Lanka
Government
Open University of Sri Lanka (Government) – Sri Lanka
Government
Sri Lanka Ports Authority – Sri Lanka
Government Sri Lanka Ports Authority – Sri Lanka – head Office
NODES Management Information System – Sri Lanka
Government
SriLankan Airlines – Sri Lanka Quasi Government
Union Assurance Ltd – Sri Lanka Private
Ceylon Tobacco Company – Sri Lanka
Private Ceylon Tobacco Company – Sri Lanka
Aitken Spence PLC – Sri Lanka Public
Hayleys PLC – Sri Lanka Public
Hemas Holdings PLC – Sri Lanka Public
George Steuarts & Co. Ltd – Sri Lanka
Private
Metropolitan Group of Companies – Sri Lanka
Private
Browns Group of Companies – Sri Lanka
Public Browns Group of Companies – Sri Lanka
Pership – Sri Lanka Private Pership – Sri Lanka
Lanka Orix Leasing Company – Sri Lanka
Private
K.I.K. Group of Companies – Sri Lanka
Private K.I.K. Group of Companies – Sri Lanka
MJF Teas (Pvt) Ltd – Sri Lanka Private
Prima Group of Companies – Sri Lanka
Private
Jetwing Group – Sri Lanka Private
Hilton Colombo – Sri Lanka Private
Sampath Bank PLC – Sri Lanka Public
Citizens Development Bank – Sri Lanka
Private Citizens Development Bank – Sri Lanka
Nations Trust Bank PLC – Sri Lanka
Public
Citi Bank – Sri Lanka Private
Brandix Group – Sri Lanka Private
Ansell Lanka (Pvt) Ltd – Sri Lanka Private
Sterling Lanka Group – Sri Lanka Private
Flintec Transducers (Pvt) Ltd – Sri Lanka
Private
ATG Intelligent Glove Solutions – Sri Lanka
Private
Diesel & Motor Engineering Co. Ltd. – Sri Lanka
Public
Durdans Hospitals – Sri Lanka Public
British Council – Sri Lanka Private
World University Services of Canada – Sri Lanka
Private
Express Newspapers – Sri Lanka Private
Innodata Lanka (Pvt) Ltd – Sri Lanka
Private
International Water Management Institute – Sri Lanka
Private
Chemical Industries Colombo PLC – Sri Lanka
Public
Informatics (Pvt) Ltd – Sri Lanka Private
Benji Ltd – Sri Lanka Private
Omega Line Ltd – Sri Lanka Private
Oriflame Lanka (Pvt) Ltd – Sri Lanka
Private Oriflame Lanka (Pvt) Ltd
Table 4.3 Reference Site Contact Details
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Sri Lanka Telecom
Lotus Road, Colombo 01Sri Lanka
Mr. Jainulabdeen
Basheer
Head of Division HR
Tel: +94 11 2350283 / 2446254
Fax: +94 11 2333318
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Mobitel (Private) Limited
108, W.A.D. Ramanayake Mawatha, Colombo 02Sri Lanka.
Mrs. Rikaza Mawsoof
Asst. HR Manager
Tel: +94 11 2330550
Fax: +94 11 4717550
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Tigo (Private) Limited
78, Grandpass Road Place,Colombo 14.Sri Lanka.
Mr. Riyaaz Rasheed
Chief Financial Officer
Tel: +94 11 2541541
Fax: +94 11 2541145
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Huawei Sri Lanka (Pvt) Ltd
17th Floor, West Tower, World Trade Centre, Colombo 01.Sri Lanka
Mr. Randika Thomas
HR Specialist Tel: +94 11 2433605-06-08 √ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Centre For International Forestry Research
P.O. Box 6596 JKPWBJakarta 10065Indonesia
Ms. Jennifer Crocker
Manager Human
Resources / Corporate Services
Tel: +62 (251) 622100
Fax: +62 (251) 622100
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
International Livestock Research Institute (ILRI)
P.O. Box 30709 Nairobi 00100 Kenya
Ms. Brigitte Laude
Director Human
Resources, Finance and Administrati
on
Tel: +251 11 4646 3215
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Bioversity International Via dei Tre Denari 472/a, 00057 Maccarese (Fiumicino) Rome, Italy
Ms. Francesca
Fabi
HR Development
Specialist
Tel: +39 066118324
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
African Medical and Research Foundation (AMREF)
International Training centre, Langata Road P.O Box 00506-27691, Nairobi Kenya
Mr. Willy M. Matuku
International IT Manager
Tel: 254-20-605220
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Ministry of Public Administration and Home Affairs (Government) Independent Square,Colombo 07.Sri Lanka
Mr. Lalith Waduge
System Analyst
Tel: +94 11 2696211
Fax: +94 11 2697410
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Attorney Generals Department (Government)
Attorney General Department HultsdorffColombo 12Sri Lanka
Mrs. D. Dias Wickramasinghe
Deputy Solicitor General
Tel: +94 11 2433964
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Sri Lanka Ports Authority
No. 19, Chaithya Road, Colombo 01 ,P. O. Box 595. Sri Lanka
Mr. Ranjith Sepala
Chief HR Manager
Tel: +94-11 2421201
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Ceylon Tobacco Company
178, Srimath Ramanathan MawathaColombo 15Sri Lanka
Mr. Vindu Leelasena
Tel: +94 11 2496250
Fax: +94 11 2440550
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Browns Group of Companies P.O. Box 200, 481, T.B. Jayah Mawatha, Colombo 10Sri Lanka
Mr. Naomal De Silva
IT Manager Tel: +94 2697 111
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Pership Group
No. 3/1 Rajakeeya Mawatha Colombo 07 Sri Lanka
Mr. Ananda Herath
Chief Information
Officer
Tel: + 94 11 267 4242
√ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
K.I.K. Group of Companies
Spur Road 2, Phase I, Export Processing Zone, KatunayakeSri Lanka
Mr. Hemantha Wickramaratne
–
Group Engineering Manager –
Human Resource
Development
Tel: +94 11 225 1111
√ N/A
Project Reference Number
Company Name and Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Citizens Development Bank Ltd.
“Ceylinco House”, Level 05, No. 69, Janadhipathi Mawatha, Colombo 1Sri Lanka
Mr. Imdaad Naguib
Manager – Information Technology
Tel: +94 011 2429800 √ N/A
Project Reference Number
Company Name and
Address
Contact Person
Title Contact Number,
Fax Number
and Email Address
Relevant Project Services or Items
Ope
ratio
ns a
nd
Mai
nten
ance
Ser
vice
s
Har
dwar
e an
d O
pera
ting
Syst
ems
Oriflame Lanka (Pvt) Ltd
No 77, Dharmapala Mawatha, Colombo 7 Sri Lanka
Ms. Lashani Fernando
Head of Finance
Tel: +94 4786500
√ N/A
Schedule 5
IMPLEMENTATION
PLAN
Table 5.1 Implementation Plan
Major Activities/ Tasks Tentative Timeframe(Date)
Start End Deliverables
Kick off Meeting 1st February 2010 1st February 2010
Detail joint discussion on the implementation plan and methodology will be discussed based on both team members’ perspectives and the plan finalized.
Requirement Gathering 2rd February 2010
26th February 2010
This stage we will identify all business processors of TelBru. Teams involve will be the both hSenid and TelBru. Main goal is to identify the exact business processes and how to address them.
Once the information is gathered, hSenid will review all the information and formulate the solution document which is the next step. For the collection of information the hSenid team will present a requirements questionnaire to TelBru on the business areas this completed document should be presented to the hSenid team to enter in to the next level “solution document”
Solution Document 2nd February 2010 11th March 2010
TelBru can review the document and inform to hSenid if there is any changes to be done to the final system.
GAP Analysis 12th March 2010 2nd April 2010
After identifying the GAP and accommodating the required changes, both parties will sign off with the solution document for the final product. This stage hSenid will start to develop the final product for TelBru.
Customization 5th April 2010 26th April 2010
This stage hSenid will start to develop the final product for TelBru in accordance to the confirmed GAP analysis.
Quality Assurance 5th April 2010 26th April 2010
hSenid will carry out Test cases highlighting further improvements to the system for quality of the productThe guarantee of the user friendly, solid final product is given through this process.
Implementation of Product 27thth April 2010 11th May 2010
System Installation & database setup – hSenid will ensure hardware and software are installed according to the time frames given by TelBru
Acceptance 12th May 2010 26th May 2010
TelBru shall sign off the project and accept the product after completion.
Training 27th May 2010 10th June 2010
Application - Comprehensive hands on training is given to the users and consists of navigation through day to day operations to the end users and also administration level. Management will be given a special training on the required areas. This helps top management to filter required data from the system to help in taking management decisions. Key goal is to support tight time schedule of management and take the correct decision.
Support & Maintenance
After the warranty period TelBru can enter into a maintenance agreement with hSenid.
Schedule 6
PROPOSED SOLUTION
a. Network architecture diagram
b. Application architecture diagram
Software functionality and
features
Employee Information Manager
Master InformationHRM Enterprise has the capacity to store all the relevant information about the employees of an
organization. These records are maintained for each employee and can easily replace the employee detail
sheet of the personal file. Master Information records employee’s details from Birth to retirement with
Employee Photograph for quick identification.
Features and Advantages
Full name & Address
Scanned picture (Colour)
Permanent contact details
Contact during working days
Official contact details
Personal information (Date of birth, Nationality, Religion, blood groups)
NIC / Passport / Driving License information with dates (Issued / Renewals / etc)
Job information
Company and Tax details
Previous Work experience
Confirmation & Retirement dates
Salary & Bank information
Designation & reporting structure
Employee summary information
Employee benefits assignment
Assign qualifications
Assigning language and other qualifications
Assign job specifications
Bonding information
Competencies
Attachments
User defined fields
Census InformationThe system facilitates to store Job Description, Job Specification, Qualifications, Training Records,
Performance Information, Bonding Information & Benefits against individual employees and also records
employee’s Emergency & family information, together with other personal information.
Features and Advantages
Living and job preferences
Designation and relevant department information
Dependent information
Emergency contact details
Transport Information
Job preferences
Organization ChartOrganization chart/ company structure is another core module used to capture the structure of your
company. In addition to traditional hierarchy with definition of divisions, departments and other company
specific units, the module lets you define grade-wise hierarchy, as well as reporting hierarchy and detailing
direct and indirect reporting relations between specific employees and supervisors. The company structure
and hierarchy defined here are essential for correct functionality of many other modules. Extensive displaying
capabilities and options are another helpful feature in this module.
Key Features and Advantages
Graphical representation of Organization Chart
Reporting hierarchy & information
Company wise, Department wise, Name wise, Designation wise representation of organization
chart (combination of above or separately per category) – user definable
Employee Lifecycle This module handles Promotions, placements, transfers of employees and related increments in employee
salaries.
Features and Advantages
Handle Transfers/ Promotions
Keep track of Transfer / Promotion / Increment dates
Define reporting hierarchy
Assign job specifications
Assign benefits
Track category wise information
Track employee wise information
Update HR plan
Update Requirements & Resourcing module to fill in created vacancies
Performance AppraisalThis module brings features to set up appraisal schemes for different groups of employees, define methods
(such as 180 & 360 degree evaluation), assign appraisers, conduct appraisals and manage other
performance related tasks. Performance appraisal tracks progress of individual employees or whole groups,
assign bonuses within budget limitations and have your employees set goals for future periods.
Features and Advantages Individual appraisal
Separate & different appraisal (Executive, non executive schemes)
360 degree appraisal
Rating by marks or other grading criteria (user definable)
Track employee progress for bonus calculations, etc
Set targets – Corporate, Divisional, Company, Individual
Training & Development Training and development is a comprehensive module, which carries out all training and development
functions from training needs analysis to trainer and trainee evaluation. The administration side of this
module includes definition of training areas and subjects, training institutions, resource persons, types of
training, examinations, scheduling training programs etc. Training and development provides features to
handle different types of training program applications, track attendance, and evaluations. This module also
contains a costing and budgeting functionality for trainings.
Features and Advantages Store institutes information
Store course information
Store lecturer details
Subject information
Examination details
Identify employee-training needs (individually / groups)
Keeps training history records and results.
Flexible training schedule
Training budget control (Company wise Department wise)
Training (Foreign / Local)
Performance interface
Performance based training plan
Training & Development - Administrator
Leave ManagementA comprehensive leave management & administration module with extensive possibilities of defining leave
types, holiday schedules, leave entitlements and leave schedules. It also includes functionality such as leave
application processing, checking leave balances, leave approval, leave history, leave groups or shift workers
leave and workflow approval. Thanks to the web-enabled and self-service concepts, it significantly
streamlines all leave related procedures, eliminates paperwork and saves costs.
Key Features and Advantages Define multiple leave and short leave types
Define multiple Leave Groups.
Leave entitlements – Executive / Non-Executive
Leave schedules – general / shifts / rosters – departmental level
Online leave application
Check leave status online
Online leave cancellation
Online check leave balances
Leave approval
History – leave details
Users can schedule their company holiday calendar according to the organization’s leave policy
for general staff leave
Multiple holiday calendars
Leave groups or shift workers leave
Work flow approval up to 2 levels
Leave adjustments.
Notifications of leave approval and rejections
Transfer of Leave Entitlement.
Benefits Management
Medical In this module users can define Medical schemes for which employees are entitled to.
Features and Advantages
Defining Medical Institute / Hospitals & Doctors
Assign Medical entitlement
Medical benefit claim information
Special medical claim register
Beneficiary (family) information
Qualifying criteria for benefits
Apply for medical benefits / entitlements / claims & re-imbursements
Medical claim Approval
View medical claims employee wise
Entitlement adjustment
Medical schemes management
Online medical applications
Multiple level approval
PayrollPayroll Enterprise is a complex payroll management solution which can be used to generate pay slips, view
payroll related reports, handle increments, process multi-currency transactions, loans, reimbursements and
many other issues. The module has been designed to integrate with any time & attendance system to
process attendance related payments such as overtime. The module is customizable and can be adapted to
the needs of your company handling sophisticated and complex calculations, which can be defined by the
user. Payroll Enterprise consists of the following modules and sub modules.
Features and advantages
Supports Distributed multi-user
Client/Server environment
Multi-level Security Hierarchy System
Links to 3rd party systems, through import and export facility
Supports employee transfers, promotions, salary revisions
Earnings, Deductions and Contribution calculations
Formula builder for Variable Transactions
Future Transaction Definitions
Audit Trails
Scheduled transaction
Manual adjustments
Leave encashment module
Enhanced loan module
Loan definitions and Deductions
Bonus Calculation
History Maintenance
Management Reports
Pay-slip printing and all statute reports
Employee Bank transfers to different Bank accounts
Reconciliation Reports
No month end process for history
Bonus module with GL - Lump sum tax /
Reconciliation Reports
Discrepancy report - Before & after processing
Payroll Grand Summary Report
Attendance Integration & Calculations
Multi group security
Multi Company/Country
External Process
Process Rollback (To Correct Mistaken Processes)
RecruitmentThe recruitment of personnel is a vital function carried out in any organization. The solution provided handles
all tasks involved in the recruitment process.
There are steps that have to be followed when entering information into the module. Certain tasks within the
module have also been automated. Each step in the process must be followed to ensure that accurate
information is entered into the system.
The following tasks are performed by the module:
Create Vacancy
Approve Vacancy
Candidate Information
Entry Requirements
Short List
Interview and Exams
Cost Information
Employee Self ServiceEmployee self service is a powerful tool providing managers and all employees of the company with ability to
view relevant information, such as personal information, leave, benefits, competences, training &
development, performance related information etc, and to carry out respective application/approval such as
applying for leave, benefits and training or other procedures such as updating personal information, checking
leave balances, carrying out self appraisals and checking their own competencies from any web – enabled
PC without having to hassle the HR stuff..
Features and Advantages Employees gain immediate access to frequently required HR information.
HR department will have more time to focus on more strategic functions.
HR managers can strategies based on up to date employee information
Increased employee satisfaction by empowering them to be responsible for contributing and
maintaining their personal information
Employees’ information can be accessed simultaneously by any number of users.
High security
HR Dash BoardThe HR Dash Board is a useful tool that can be used to display the indices of success of any given
organization and its employees. It acts as a status indicator of selected crucial criteria, specific to an
organization depending on the type of industry. Useful ratio analysis brings immense value to the top
management in their decision making. The HR Dashboard gives human resources managers with both, the
data and the framework to communicate critical strategic workforce issues to top management. This module
is available in a very standard format but can also be customized to fit a given organization's unique needs.
Report Navigator This module facilitates maintaining the standard reports provided with the solution. The reports can come in
numerical as well as graphical form.
Key Features and Advantages Comprehensive standard set of reports for all modules
Separate reports for particular groups of data required
Corporate Communications This module provides users the facility of maintaining triggers & reminders for all employees. These can be
generated in advance or on a specific date, which will display an e-mail alert on set dates.
Key Features and Advantages: Set Reminders for confirmation
Set reminders for retirement dates
Set reminders for birthdays
Set reminders for renewals of Passports, Memberships
Security SystemA fully tested security module is incorporated in to HRM application. This gives you the flexibility to let
different people work from different entry points over the network without having to worry about confidential
information leaking out.
You can create your own set of users and give them access module by module. So that full flexibility in user
restriction is entrusted upon the system administrator. HRM security system has been tested on a Windows
NT network with multiple workstations running the application and has been proved to be fool proof.
The modules to be granted access can be selected from Functionality point of view or by selection of the
individual modules. Also a user ID and a Password can be assigned. Also access to the security module it
self can be restricted. There are three levels of defined users Administrators, Supervisors and operators.
The system provides security to information in several methods.
By Module
By Menu
Also security is given depending on the level of access given to the users.
d. Maintenance and support detail Service Level Agreements
hSenid Support & Maintenance
Severity Level ClassificationhSenid’s Support & Maintenance is categorized depending on the severity level of the Support &
Maintenance issue based on the table below
Severity Level
CategoryDescription Symptom
1 Test or Production
execution is not
possible, resulting in a
critical impact on the
business.
- Program crash (SQL Error, Application Error,
core-dump, ...)
- Fatal program failure
- No further program/function usage possible
2 Test or Production
execution is possible,
but with serious
consequences to
cost/revenue and/or
user efficiency.
- Program crash, but there is a workaround.
- Program failure
- Loss of data (changes are not saved)
- Data in database is not displayed or incorrectly
displayed
- Missing of important (necessary for usage)
documentation
- Wrong result (e.g. for charges, invoices)
- Unexpected program termination (no crash)
3 Test or Production
limitations not affecting
user efficiency or
cost/revenue.
- Unexpected behaviour
- Loss of selected settings (e.g. tariff plans)
- Missing help or documentation
- Missing of field labels
- Violation against the Design Guide
4 Unfriendly behaviour,
documentation and
cosmetic issues.
- Unattractive cosmetics
- Layout errors/changes
- Misspelling / Mistyping
- Wrong colour (e.g. of field labels or fields)
1.1 The Customer will classify a problem into the correct Category according to the above table.
1.2 Category 1 problems in a test or development environment are classified and treated as Category 2.
Support & Maintenance FeaturesIn the case of government regularly changes business rules hSenid will attend to those changes in the
system either physically or by using any appropriate media possible.
hSenid will attend to the support & maintenance calls as per the severity and response time indicated
in the severity level classification and the response time section.
All the patches will be provided.
All the updates to the existing product will be provided free of charge.
All the database upgrades (within the same database) will be done at free of charge.
24/7/365 support services
Response TimehSenid shall provide Application Software Maintenance Services according to the response times as follows.
Severity
Level
Category
Maximum Time
to Review
1 4 hour
2 12 hours
3 48 hours
4 1 weeks
Detailed Description of Support &
Maintenance Services
Maintenance Services Provided Under Software
Maintenance Agreement
Fixing of Errors in Software
Fixing of errors in the software can be categorized as follows.
Execution of the software is not possible, resulting in a critical impact on the business (Severity
1)
Program crash (SQL Error, Application Error, core-dump, etc.)
Fatal program failure
No further program / function usage possible
Execution of the software is possible, but with serious consequences to cost/revenue and/or
user efficiency (Severity 2)
Program crash, but there is a workaround.
Program failure
Loss of data (changes are not saved)
Data in database is not displayed or incorrectly displayed
Missing of important (necessary for usage) documentation
Wrong result (e.g. for charges, invoices)
Unexpected program termination (no crash)
Software limitations not affecting user efficiency or cost / revenue (Severity 3)
Unexpected behaviour
Loss of selected settings (e.g. tariff plans)
Missing help or documentation
Missing of field labels
Violation against the Design Guide
Unfriendly behaviour, documentation and cosmetic issues (Severity 4)
Unattractive cosmetics
Layout errors / changes
Misspelling / Mistyping
Wrong colour (e.g. of field labels or fields)
Central Depository (Inventory) of Software
The most current Software versions existing and operational at the Customer site will be kept in a central location at hSenid for release to the Customer in the event of a disaster.
Help Desk Support
Online Support – Customer will have access to the hSenid online support system which tracks problem resolution target times with escalation procedures to Senior Management level if problems are not resolved within the stipulated time frame
Remote Support – If necessary hSenid staff will log into the system with necessary permission. Customer to provide a data link and modem access
Telephone Support
E-mail Support
Chat Support
Installation of Software Patches
Please refer to the next section, which explains in detail the Software Patch Installation Procedure
Housekeeping Procedures
Housekeeping procedures will be provided to Customer for the Software covered under the Maintenance agreement
Please note that Resolving any malfunction software is done free of charge under the maintenance agreement only if the malfunction
occur under normal environment factors (Abnormal environmental factors are Power Failures, Virus attacks, Hardware Failures, etc).
Methodology of Fixing Errors and Providing
Support Services1. For Severity Level 1 and Severity Level 2 problems, hSenid will visit the Customer Site and fix the
problem. The method of fixing could be in a form of a permanent fix through a Software Patch or by a temporary “Work Around”, which will be later fixed by a permanent Software Patch.
2. For Severity Level 3 and Severity Level 4 problems, hSenid will release Software Patches to Customer Site depending on the requirement.
3. For Severity Level 3 Problems and Severity Level 1 / 2 Problems, which had been fixed using a “Work Around”, Software Patches will be released on a monthly basis with the knowledge of Customer (i.e. pre- agreed time and place).
4. For Severity Level 4 Problems, Software Patches will be released on a Quarterly basis.
5. For all problems resolved, Customer will perform the required Acceptance tests and issue a standard report provided stating the problem has been resolved
Services not covered under Software
Maintenance
Database Corruption due to abnormal conditions and manipulations
Repairing of Database and restoration of data
Replacing database
Correcting contents of database due to database corruption or manipulations
Unauthorized Manipulations & Environmental Disturbances
Replacing cashiering executable software and related shortcuts
Re install ODBC Drivers
Reinstall Oracle custom installation
Run VB setup programs
Replacing executable software and related shortcuts due to virus infections
Malfunction of software due to integration with third party Software and Hardware which are not supplied by hSenid
Resolving problems due to overlooking specified operational procedure
Performance tuning
Enhancements
Hardware Related Problems
Rectification of Software (HRM Enterprise) malfunctions due to hardware related problems and faults
Third Party Software Related Problems
Rectification of Software (HRM Enterprise) malfunctions due to third party software related problems and faults which are not supplied by HSenid
Requirement Changes
Any software modifications and enhancements outside the original requirement and specifications
Database Problems
Oracle and Microsoft Access related issues are not covered under this Agreement
Response Time for Services not covered under
the Maintenance Agreement
1. For services not covered under the maintenance agreement, hSenid will provide the services only according to the availability of staff.
Contact Details, Escalation and Man Power
Contact Details – Help Desk System
Level 1: E-mail: [email protected]
Level 2: Contact Telephone Numbers: +94 11 5866100 / 11 4621111
Level 3: Facsimile Number: +94 11 2394064
(Addressed to Help Desk)
Please note that all problem are to be reported using the given e-mail address (Level 1), before phone calls (Level 2) or Fax (Level 3). hSenid does not guarantee response time if problems are reported without following the above procedure.
Escalation Procedure
The following chart is given to contact personnel during office hours on weekdays.
Level Designation Contact Tele. No
1 Help Desk Engineer [email protected] +94 722 442953
2 Head Of Support
Mahinda Pathirana [email protected] +94 722 300686
3 Director / General
Manager
Sampath Jayasundara
[email protected] +94 722 451530
Please note that the above escalation procedure is to be used as per the levels given. Escalation to next level is allowed only if the problem has been reported to the previous level and issue has not been resolved as per the response times given in the Agreement (Table 2).
Man Power Plan
The following number of personnel will be deployed to each area online/ offline of the application
software to review and resolve problems /issues.
Application Area Number of Dedicated Support Personnel
HRM Enterprise Product Suite 1
Please note that all contact details are subject to change. However, hSenid will undertake the responsibility of informing Customer of any changes.
Schedule 7
DOCUMENTATION AND DELIVERABLES
Table 7.1 Documentation and Deliverables
Ref No.
Description Deliverables (D) Ref Material (R)
No. of copiesSoftcopy Hardcopy
To assist in finalizing the requirement
Solution Document 1 1
To assist in testing of the solution
User Acceptance Tests 1 1
To assist the user during implementation of the solution at the client site
Installation Guide
1 1
To assist the user during operation of the solution
User Guide 1 1
To assist the user for report development
Data Dictionary 1 1
Schedule 8
TRAINING PLAN
Table 8.1 List of Training
Proposed Training Plan for end users
Course Title Format No. of sessions per course
Total Duration (hrs) per course
Proposed No. of classes
Category of Trainee
Size per Class
Venue
Employee Information Manager
Classroom/ Train the trainer
1 4 1Project Manager
10 -15 TelBru
Leave Management
Classroom/ Train the trainer
1 6 1 Project Manager
10 -15 TelBru
Benefits(Medical)
Classroom/ Train the trainer
1 8 1 Project Manager
10 -15 TelBru
Performance Management
Classroom/ Train the trainer
2 12 2 Project Manager
10 -15 TelBru
Training & Development
Classroom/ Train the trainer
1 12 2 Project Manager
10 -15 TelBru
Self Service HR Portal
Classroom/ Train the trainer
1 8 1 Project Manager
10 -15 TelBru
Course Title Format No. of sessions per course
Total Duration (hrs) per course
Proposed No. of classes
Category of Trainee
Size per Class
Venue
Employee Information Manager
Classroom/ Train the trainer
1 4 1Project Manager
5 TelBru
Organizational Structure
Classroom/ Train the trainer
1 1 1 Project Manager
5 TelBru
Employee Life Cycle
Classroom/ Train the trainer
1 2 1 Project Manager
5 TelBru
Payroll Classroom/ Train the trainer
2 12 2 Project Manager
5 TelBru
Leave Management
Classroom/ Train the trainer
1 4 1 Project Manager
5 TelBru
Benefits(Medical)
Classroom/ Train the trainer
1 4 1 Project Manager
5 TelBru
Performance Management
Classroom/ Train the trainer
2 12 2 Project Manager
5 TelBru
Training & Development
Classroom/ Train the trainer
1 12 2 Project Manager
5 TelBru
Recruitment Classroom/ Train the trainer
1 4 1 Project Manager
5 TelBru
Self Service HR Portal
Classroom/ Train the trainer
1 4 1 Project Manager
5 TelBru
Report Navigator
Classroom/ Train the trainer
1 3 1 Project Manager
5 TelBru
HR Dashboard
Classroom/ Train the trainer
1 3 1 Project Manager
5 TelBru
Proposed Training Plan for System Administrators & power user
Facilities Required for Project Room
The following are some of the critical requirements for the hSenid Project Room to be situated at TelBru
1. Temporary gate passes & visitor’s passes for project team members at Telbru
2. Minimum 2 PC’s with required operating software’s installed
3. Printersa. Printer for standard reportsb. Printer for statutory (EPF) reports
4. Internet & E-Mail capability for the users (either through internet or through your existing infrastructure)
5. Required stationary
6. Required furniture for 3 members
7. Other required items for a product development environment
Training Overview for Administrator & Users
The hSenid application training plan is described below which covers all necessary training courses including
Administrator training for System Administration & Maintenance End-user operation training Training certification.
hSenid has developed the training procedure based on the system training conducted over the years in order to satisfy the users who might meet with the challenge of getting the total functionality out of the proposed system.
hSenid will take the initiative to send users through various learning modes such as Classroom Hands-on computer assisted training Certification.
Self-learning training materials would also be provided for further reference.
Approach
hSenid includes training of software as part of the implementation and handholding process. When the size of team to be trained is large, few identified Client representatives are trained by hSenid, who in-turn train the end users of their organization. hSenid also takes up complete end-user training. For this particular project, hSenid is willing to commit a detailed training session for key representatives of TelBru, who can be trainers or end-users or a combination of both. Complete training documentation would be provided during the training. – Administrators / end users
Training Requirements
Upon creation of training documents, it is required for the users to have a cursory review of the training documents before undergoing the training. This will not only reduce the number of classroom training sessions but also will improve the effectiveness of the training. Also it is required to have the system with some basic unit data for hands-on user-interface training (therefore adequate hardware and software need to be installed before hand).
Roles and Responsibilities
hSenid will take complete ownership of creating, maintaining and also updating the training related documentation for the proposed solutions. The responsibility of providing the training to trainers will also remain with hSenid.
Techniques and Tools
Techniques to be used for imparting this training include (but are not limited to): pre-session self-paced documentation review, classroom lectures, computer-based instructions followed by hands-on practical sessions.
The tools needed for the training are online terminals, PC workstations, training manuals, classroom facilities, and printers.
Training Prerequisites
Prerequisites for individuals to receive training, is to have reviewed the training manual to increase the effectiveness of the training.
Curriculum
Proposed training class will have the following sections:
General Features Security Report Writers Parameters Modular features & functions for proposed solutions Reports Hands-on session Report generation Classroom exercise
Training Material
In addition to the training sessions specified above, one hardcopy and one softcopy of user guides for each module shall be provided at each location. The system shall also have an in-built help function where the user could press F1 to view context sensitive help for each form.
Online training can be provided on request using LogmeIn web application. For more details please visit https://secure.logmein.com/
Table 8.2 Qualification of Trainers
Name Company Course Title Academic Qualification
Post- qualification experience
Experience in training
Others
Mr. Pradeep Peiris
hSenid Business Solutions (Pvt) ltd
EIM, Payroll, Leave, Benefits (Medical)
• BSc Engineering - University of Moratuwa
With hSenid since 2003
Conducted extensive training programs for many of hSenid’s customers
Attended an extensive graduate training program for ICT – University of Colombo
Mr. Dhanushka Subasinghe
hSenid Business Solutions (Pvt) ltd
Performance, Training & Development, Report Navigator, HR Dashboard
• BSc. (Management Information Systems), National University of Ireland,• Higher diploma in computer based Information Systems, NIBM• Diploma in Computer systems design, NIBM
With hSenid since 2003
Conducted extensive training programs for many of hSenid’s customers
Excellent product knowledge
Schedule 9
SOFTWARE REQUIREMENTS
Table 9.1 Application and Database Software (Date Centre) Item No
Product Version,
Release & release
date
Projected date for
next product upgrade
Description Manufacture License Type (Concurrent user/ server based/ named user/ unlimited)
Qty Estimated Price
B$
Required Annual License
Renewal (Yes or No)?
1N/A N/A
Operating System, minimum requirement eitherWindows 2003
Microsoft 1
2Version 6
May 2009March 2010
Application Software
HRM Enterprise
hSenid Business Solutions (Pvt) Ltd
Option 1 (for unlimited user license)
1 240677.92 (recurring expenses such as
perdium, airfare & accommodation is
not included)
No
Option 2
Limited license
1 310677.92 (same as above)
No
3
N/A N/A
Database Software, minimum requirement eitherMS SQL 2005 SP2
Microsoft 1
4N/A N/A
Reporting tool
Crystal Reports
Business Objects
1 developer edition
1
Table 9.2 Application and Database Software (Date Recovery Centre)
Item No
Product Version,
Release & release
date
Projected date for
next product upgrade
Description Manufacture License Type (Concurrent user/ server based/ named user/ unlimited)
Qty Estimated Price
B$
Required Annual License
Renewal (Yes or No)?
1N/A N/A
Operating System, minimum requirement either
Windows 2003
Microsoft 1
2Version 6
May 2009March 2010
Application Software
HRM Enterprise
hSenid Business Solutions (Pvt) Ltd
Option 1 (for unlimited user license)
1No
Option 2
Limited license
1No
3
N/A N/A
Database Software, minimum requirement either
MS SQL 2005 SP2
Microsoft 1
4N/A N/A
Reporting tool
Crystal Reports
Business Objects
1 developer edition
Schedule 10
HARDWARE REQUIREMENTS
Table 10.1 Hardware Facilities (Data Centre)
Item No.
Model/ Product No. Description Manufacture Qty
1 Database Server CPU - Intel 3 GHz or higher Processor
Memory - 4 GB RAM
Network - LAN Adapter
Internal Storage - 500 GB hard drive
CD/DVD drive - Standard CD/DVD drive needed to install software from CD/DVD
Backup Device - Tape drive preferred
HewlettPackard
1
2 Application Server CPU - Intel 3 GHz or higher Processor
Memory - 4 GB RAM
Network - LAN Adapter
CD/DVD drive - Standard CD/DVD drive needed to install software from CD/DVD
Internal Storage - Standard CD/DVD drive needed to install software from CD/DVD
HewlettPackard
1
Table 10.2 Hardware Facilities (Data Recovery Centre)
Item No.
Model/ Product No. Description Manufacture Qty
1 Database Server CPU - Intel 3 GHz or higher Processor
Memory - 4 GB RAM
Network - LAN Adapter
Internal Storage - 500 GB hard drive
CD/DVD drive - Standard CD/DVD drive needed to install software from CD/DVD
Backup Device - Tape drive preferred
HewlettPackard
1
2 Application Server CPU - Intel 3 GHz or higher Processor
Memory - 4 GB RAM
Network - LAN Adapter
CD/DVD drive - Standard CD/DVD drive needed to install software from CD/DVD
Internal Storage - Standard CD/DVD drive needed to install software from CD/DVD
HewlettPackard
1
Schedule 11
PROFESSIONAL SERVICES
Table 11.1 Implementation and Related Services (Data Centre)
Item Description Specification No of People No. of man-months (man-days)
1 Data Migration Need to do a requirement study
2
2 Offsite support hSenid will provide offsite support through online mediums, (eg. Logmein)
3
3 Integration Need to do a requirement study
2
Table 11.2 Implementation and Related Services (Data Recovery Centre) for other services that is specific to DRC implementation
Item Description Specification No of People No. of man-months (man-days)
1 Data Migration Need to do a requirement study
2
2 Offsite support hSenid will provide offsite support through online mediums, (eg. Logmein)
3
3 Integrations Need to do a requirement study
2
Schedule 12
PROJECT
MANAGEMENT
Project Management Methodology
hSenid has amassed a wealth of experience in the implementation of
information systems, in many countries during its long operational history.
The key success factors of such smooth implementations give evidence to
our proven turnkey management methodology, which involve the following
process groups:
• Initiating Processes: Recognition and commitment to start project tasks.
• Planning Processes: Devising and maintaining a workable scheme to
accomplish the business need that the project was undertaken to address.
• Executing Processes: Co-coordinating people and other resources to
carry out the plan.
• Controlling Processes: Monitoring and measuring progress and taking
corrective action when necessary to meet project objectives.
• Closing Processes: Formalizing acceptance of the project or phase and
bringing it to an orderly end.
Successful project management is defined as having achieved the project
objectives: namely Within Time, Within Cost, at the desired performance/
technology level, while utilizing the assigned resources effectively &
efficiently. It is our objective to create a Project structure, which can achieve
these objectives overcoming the challenges, which are encountered in
implementing Software and Systems Integration Projects.
Customer EngagementThe hSenid project team will include the following resources in their respective roles.
1. Operations Manager (OM)
2. Project Manager (PM)
3. Tech Lead (TL)
4. Business Analyst (BA)
5. Database Administrator
6. Software Engineers (SE)
7. Implementation Engineers (IE)
8. System Trainer (ST)
9. QA Engineers (QA)
The hSenid PM will be the key representative from hSenid who will be responsible for the total project lifecycle which includes engaging & liaising with all stakeholders of SPC through the SPC PM who would be the key representative required for the project from SPC.
Project Organisation Structure
Project Critical Success FactorsThere are many factors that influence the successful outcome of a project.
Following are those hSenid believes to be critical in ensuring the proper
progress and eventual success of a project as defined.
1. Timely availability of necessary resources (hardware, software, Data) and
personnel.
2. Timely approvals to carry out activities on infrastructure at user end so
that there is no waiting time for the same.
3. Implementation consultants should be granted access to all systems
affected by this implementation.
4. Timely availability of documented policies and procedures to be
implemented.
5. An open exchange of information between the parties is necessary to the
success of the project. Pre-scheduled regular meetings to be held with the
Project team that will be attended by key onsite project personnel from the
consortium and client to discuss status, issues and any outstanding
problems. Adequate notice shall be given in the event that either party
cannot attend. These regularly scheduled meetings are not meant to replace
normal and necessary communication exchange on a daily or hourly basis as
issues arise.
6. In dynamically moving environments, it is critical to the success of the
project that the hSenid project manager is informed by the client, of any new
or critical information that may impact the schedule and any deliverables in a
timely fashion.
Quality Assurance Plan
Quality Management Methodology
“We strive to provide our customers high quality IT solutions & products, on-
time delivery, and ever-improving levels of satisfaction; it is the responsibility
of every employee.”
(Depicted from the quality policy of hSenid Excellence Process)
hSenid understands the importance of quality in exceeding customer
expectations, and has instituted stringent quality assurance and control
measures. Our proprietary Quality Management System, “hSenid Excellence
Process” (HEP), is a proven and disciplined approach to achieve delivery
excellence. Its goal is to ensure the delivery of high-quality solutions that
meet the needs of our customers within a predictable schedule and budget. It
is an integrated framework of Best Practices, Industry Standards, Procedures,
Templates and Tools that enables to measure, repeat, predict and optimize
team performance.
We have a dedicated Quality Department, which is focused on continually
refining and improving the MEP by adopting industry best practices and the
experience gained from project execution. We are amongst the few Sri
Lankan IT companies to get the prestigious ISO 9001:2000 certification with
ANSI-RAB (the American National Accreditation Program for Registrars of
Quality Systems) accreditation from BVQI, the most widely recognized
certification body in the world.
Quality is constantly benchmarked against global best practices, and hSenid
is working on getting assessed at Level 5 of the Capability Maturity Model
Integrated (CMMi) of the Software Engineering Institute (SEI), which evaluates
Development, Re-engineering and Maintenance processes across the
enterprise. CMMi identifies levels of maturity for a software organization.
Organizations at levels four and five are highly mature -- they systematically
use measurement and analyses to improve processes. Only about 1.5% of
software organizations, worldwide, have attained this level.
The Quality Department ensures compliance with quality goals for all
projects. It maintains and enhances the hSenid Excellence Process (MEP)
repository every quarter, based on experience gained from project
implementations and benchmarking international practices.
Every project is audited by the Quality Department to assess their
compliance to hSenid Quality Management System on a regular basis. The
importance of experiential knowledge in acquiring technical expertise and
providing customer value cannot be overstated. The hSenid quality system
(HEP) fosters organization-wide sharing of such experiential knowledge. All
quality systems are available on the organization wide Intranet. Honed over
years, these systems have facilitated the creation of a process oriented mind-
set at hSenid. hSenid's ability to commit to, and consistently deliver, superior
quality solutions hinges on these quality systems.
Quality Management Plan
Delivering world-class products for international markets is at best a very
difficult task, when the technology changes very fast, competition is fierce
and time to market is crucial. Quality at hSenid is measured on a
predetermined set of procedures that will guide the evaluation process of the
total system. It is performed on a planned basis to identify the pitfalls at an
early stage. Quality Planning involves identifying which quality standards are
relevant to the project and determining how to satisfy them.
While MEP spells the basic process structure, the finite details differ
according to the type, size, complexity, and stakeholder needs of the
projects. Therefore at the inception of the project, project team in
consultation with the Quality Department and stakeholders tailor MEP to suite
their project. The outcome of process tailoring exercise will be documented in
the Quality Management Plan.
The total SQA process is managed and controlled via the QA tool – Bugzilla.
Bugzilla is a Web-based general-purpose bugtracker tool. Bugzilla has been
adopted by a variety of organizations for use as a defect tracker for both
custom software and proprietary products. Access to Bugzilla can be allowed
for both Developers and clients alike via its web interface.
For instance, projects use tickets to track feature requests as well as errors.
Bugs can be submitted by anybody, and will be assigned to a particular
developer. Various status updates for each bug are allowed, together with
user notes and bug examples. In practice, most projects allow the public to
file bugs, assign all bugs to a gatekeeper, whose job it is to assign
responsibility and priority level.
Troubleshooting & Conflict Resolution
Project communication and Reporting
The table below shows the Reporting and Communication tools that will be used for this
project. Any changes to this table will be documented in the regular Project Progress
Reports.
Communication Item Description Details
Progress Report Communicate current budget and schedule conditions along with Significant issues to hSenid and Error! Use the Home tab to apply (Table Client Name) to the text that you want to appear here. management.
Duration: Life of project
Frequency: Weekly or bi-weekly
based on project phase
Media: Electronic mail, Fax
Audience: hSenid Management, client Management, PMO
Owner: hSenid Project Manager
Project Status Meetings Meeting with Client to discuss current status, review open issues, evaluate the impact of change items to the project schedule, re-negotiate commitments, and review near-term project events.
Duration: Life of project
Frequency: Bi -Weekly
Media: Conference room, conference Call
Audience: Full Project Team
Owner: hSenid Project Manager
Project Team Members Review Meetings
Meeting with project team members to discuss current status, review open issues, evaluate the impact of change items to the project schedule, discuss any technical issues, and review near-term project events.
Duration: Life of project
Frequency: Weekly
Media: Conference room, conference Call
Audience: Project Team
Owner: hSenid Project Manager
Steering Committee Meetings
Meeting with the Steering Committee to discuss current status.
Duration: Life of project
Frequency: Monthly
Media: Conference room
Audience: Steering Committee
Owner: hSenid Project Manager
Issue Management Process
If and when project issues occur, the project team member first recognizing it
will be responsible for reporting the issue to the hSenid Project Manager.
The hSenid Project Manager will be responsible for documenting the issue on
the Project Issue Log, and for the subsequent tracking of the issue.
The Project Issue Log will be reviewed at the Project Status Meetings and the
hSenid Project Team Review meetings as defined in the Project Reporting
section of this Plan.
The issue will be directed to the appropriate resource for resolution as
needed, issues will be escalated within the responsible organization at the
discretion of the Customer or hSenid Project Manager.
In that this project has tightly scheduled milestones, prompt issue resolution
is necessary. It is expected that each organization will immediately supply
the necessary resources to resolve any issues in a timely manner.
hSenid Project Resources
Warranty Service Plan
a. Introduction
The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be
the prime coordinator of all warranty, maintenance calls and time & material services. It will
provide vendor management and coordination, systems support offered as part of the hSenid’s
solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise
management solutions, both independent as well integrated using state of the art software
products and technology services, backed up by extensive experience. We service a large
customer base in Sri Lanka & overseas and have provided customized solutions to our clients,
addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele
& to serve them better, the company has divisionalised its products & services.
b. Call Handling
The Service Desk will be manned during the call window hours (Monday-Friday:
8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk
Hotline (+94 11 5866100), or by e-mail on [email protected]
The Engineers will provide phone diagnosis and assistance to the extent possible. All service
calls will be logged at the Help Desk, and an assigned tracking number is provided to the
customer. If required the help desk personnel will dispatch engineers to the customer site.
hSenid will ensure that an engineer is dispatched within the contracted time frame.
There will be an escalation of service calls for situations, which require additional or higher level
resources. The escalation process is discussed below.
The hSenid Help Desk will store a history of the service calls for each installation. This will
provide us with data on system performance and engineers’ responses.
c. Off-Hour Support
hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the
normal call window. Resolution of any Engineering related problem will be carried out by a
relevant engineer, in accordance to the before stated priority guidelines.
Support - Software
hSenid will provide warranty period as per the contract from the system acceptance date and we
recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &
Maintenance information is as follows.
Post Warranty Service Plan
a. Introduction
The hSenid Service Desk situated at 67/1, Hudson Road, Off Perehara Mw, Colombo 03, will be
the prime coordinator of all warranty, maintenance calls and time & material services. It will
provide vendor management and coordination, systems support offered as part of the hSenid’s
solution. hSenid, being the premier solution provider in Sri Lanka specialize in Enterprise
management solutions, both independent as well integrated using state of the art software
products and technology services, backed up by extensive experience. We service a large
customer base in Sri Lanka & overseas and have provided customized solutions to our clients,
addressing their wide, varied & specific requirements. Due to the multiple interests of our clientele
& to serve them better, the company has divisionalised its products & services.
b. Call Handling
The Service Desk will be manned during the call window hours (Monday-Friday:
8:30 am - 5:00 pm) by the Help Desk personnel, and will be accessible via the Service Desk
Hotline (+94 11 5866100), or by e-mail on [email protected].
The Engineers will provide phone diagnosis and assistance to the extent possible. All service
calls will be logged at the Help Desk, and an assigned tracking number is provided to the
customer. If required the help desk personnel will dispatch engineers to the customer site.
hSenid will ensure that an engineer is dispatched within the contracted time frame.
There will be an escalation of service calls for situations, which require additional or higher level
resources. The escalation process is discussed below.
The hSenid Help Desk will store a history of the service calls for each installation. This will
provide us with data on system performance and engineers’ responses.
c. Off-Hour Support
hSenid engineers are provided with Cellular phones to facilitate easy communication beyond the
normal call window. Resolution of any Engineering related problem will be carried out by a
relevant engineer, in accordance to the before stated priority guidelines.
Support - Software
hSenid will provide warranty period as per the contract from the system acceptance date and we
recommend signing Support & Maintenance after the warranty period. hSenid Annual Support &
Maintenance information is as follows.
Data Migration Approach
Data
Migration
Approach
Complex data management techniques will be used to help profile, cleanse,
integrate and augment data during the migration process. By effectively mapping a data migration
process based on sound data management techniques, required data moves to the new
application on time and within budget.
Taking into consideration all of above the following steps are suggested for the data migration
stage:
1. Preparation of Data structures
The data structures are prepared according to the new system’s requirements.
These will be produced in a predefined format. The details of the data structure will
include:
Table name
Column name
Column description
Data type and size for each column
Primary Key
Foreign Keys and referenced table names
2. Formatting the existing data according to the data structures prepared:
According to the data structures prepared the existing data will be formatted
wherever applicable. This will provide for an efficient use of the data porting
programs.
3. Manual data entry by Data Entry Operators
If relevant data is available in paper format this data needs to be manually uploaded
to the system according to the data structures defined. Data entry operators will be
utilized for this purpose.
4. If the manual data entry was done directly to the new system then the process moves to client acceptance for the migrated data. If the manual entry was to some other format (e.g. Excel sheets) then data conversion programs must be used to upload the data to the new system.
5. Create data conversion programs
Data conversion programs will be used to upload the data from wherever it is
located to the new database according to the data structures defined. The programs
will be defined according to the size of the data to be ported and the data structures.
The programs will be optimized for performance. Each program will be customized
to port data from specific sources to the new database.
6. Migrate Data
Using the data porting programs the existing data will be ported to the new
database.
7. Acceptance for the migration by the client
At the end of data porting another review will be held with the client to agree upon
the migration. The process will only continue after customer acceptance.
8. Parallel run of systems
Once the current data and the ported data are verified as matching, a parallel run of
both the old system and the new system are started. The parallel run will be used to
measure the systems performance in the real time, and to mitigate any residual
faults in the system.
9. Check for data inconsistencies:
Once the parallel run completes successfully the data on both the databases are
checked to see if any inconsistencies exists. If so the above steps from 1 to 6 are
repeated again to make sure correct data is available for the new system to go live
on.
10. Cut over to the new system.
Once the data is verified the new system is turned over to the users for live run. Old
system will be discontinued from this point onwards.
Note: Data structures would be finalized after the confirmation of the detailed design
Schedule 13
SOFTWARE DETAILS
√
Software Details Tick as Appropriate
1 What database Management System does your software use?a. ORACLE b. MS SQL Server c. Oracle/Spartial option d. Other
√
2 What operating System(s) are required for the Software to run? Client Server
a. UNIX b. WINDOWS c. LINUX d. WINDOWS NT e. Other OS
3 What Architecture does your software use?a. Client/Serverb. LANc. Mainframe/ Mini-Computerd. Web-basede. Other
4 Will the source code be provided upon purchase of the software? Yes No
5 What is the average cost of the software?a. Under B$ 1,000,000b. B$ 1,000,000 to B$ 2,000,000c. B$ 2,000,000 to B$ 2,500,000d. Above B$ 3,000,000
6 Will you be willing to make the full modules available for testing at our local site?
Yes No √
7 How long has the proposed software version been available to use?a. Under 1 yearb. 1-3 yearsc. Above 3 years
√
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8 How often are the upgrades done on the software?a. Under 1 yearb. 1-3 yearsc. Above 3 years
10 Is the software provided with:a. On-line help facilityb. Context sensitive help facility
Yes No
11 Is the software provided with a complete set of system documentation?
a. CD-ROMb. Hard copy
Yes No
12 What development tools are provided with the software Crystal reports developer
edition13 Can your solution be added as a sub-page in MS Sharepoint? Yes No
14 Can your solution be used for a multi-organisation? Yes No √
15 Do you have solution for integration to other systems? Pls Specify Yes No √
16 Does your system Solution comply to the following:a. Web based b. Web 2.0 Technologyc. Service oriented Architecture
Yes No
√
17 Do you proposed for vitualization? Please what type of virtualization solution you are going to use
a. Applicationb. Database
Yes No
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