Reputami // Location based customer satisfaction
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Transcript of Reputami // Location based customer satisfaction
Oliver Twardowski, Founder of Reputami
Location Based Customer!Satisfaction Management
If you want to improve your service you have to be able to
listen to your customers.
Branch 2/150
Branch 1/150
What is Location Based Customer!Satisfaction Management?
• manual aggregation of new content on various services
• Excel spreadsheets for collecting the reviews
• Pie-Chart Madness
the past
ø 6 connected services per venue
• Cloud-based SaaS Online Reputation Management
• The customer feedback from all relevant services in one interface
• Sentiment- and topic analysis of texts
• realtime alerts on new feedback and influential customers (who are at the POS)
the present
• iBeacons to trigger customer interaction at the POS
• Wearables to detect influential customers at the POS
• Predictive Analytics to enrich the customers experience
the future
the future?