reportX - Lister Unified Communicationstelesales techniques. Detect Fraud Identify potential...
2
displayX wallboard showing call logging statistics. Reduce Costs See an immediate reduction of up to 15% in call costs and drive continuing improvements in costs. Retain Customers Impress callers by answering their calls quickly and handling their calls effectively. Increase Sales Ensure increased levels of telesales activity are being made to drive new sales. Improve Performance Work with staff to develop their telephone and telesales techniques. Detect Fraud Identify potential telephone fraud early and avoid huge expense. Work smarter Reveal new opportunities to improve the way you do business. reportX is an advanced call reporting solution for businesses of any size which includes both call logging and intelligent wallboard display. reportX is designed to manage and improve the use of telecommunications throughout your business by delivering a wide and flexible range of reports that show you exactly what is going on in a format that is easy to understand and tailored to your business. By introducing reportX, immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result, reportX can pay for itself within three months. reportX will quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions, identifying and eliminating unnecessary and unauthorised private calls. reportX can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time. reportX can help increase sales by ensuring that telesales activity is as effective as possible. More calls can mean more business opportunities and better customer satisfaction. Preview reports on-screen, print, save as PDF or export as CSV. A full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more is included as standard. Reports Preview oak.co.uk reportX is just about the most effective business application you can buy. Call Logging & Reporting reportX reportX L I S T E R making the connection C M M U N I C A T I N S
Transcript of reportX - Lister Unified Communicationstelesales techniques. Detect Fraud Identify potential...
displayX wallboard showing call logging statistics.
ReduceCosts Seeanimmediatereductionofupto15%incall
costsanddrivecontinuingimprovementsincosts.
RetainCustomers Impresscallersbyansweringtheircallsquickly
andhandlingtheircallseffectively.
IncreaseSales Ensureincreasedlevelsoftelesalesactivityare
beingmadetodrivenewsales.
ImprovePerformance Workwithstafftodeveloptheirtelephoneand
telesalestechniques.
DetectFraud Identifypotentialtelephonefraudearlyandavoid
hugeexpense.
Worksmarter Revealnewopportunitiestoimprovethewayyou
dobusiness.
reportXisanadvancedcallreportingsolutionforbusinessesofanysizewhichincludesbothcallloggingandintelligentwallboarddisplay.reportXisdesignedtomanageandimprovetheuseoftelecommunicationsthroughoutyourbusinessbydeliveringawideandflexiblerangeofreportsthatshowyouexactlywhatisgoingoninaformatthatiseasytounderstandandtailoredtoyourbusiness.
ByintroducingreportX,immediatecostsavingsofupto15%oncallscanberealisedaswellastheassociatedsavingsinstafftimeonthosecalls.Asaresult,reportXcanpayforitselfwithinthreemonths.
reportXwillquicklyhighlightfurtherimmediatesavingsthatcanbemadebyterminatingunusedlines,redeployingunusedextensions,identifyingandeliminatingunnecessaryandunauthorisedprivatecalls.
reportXcanincreasecustomersatisfactionbyhelpingyouensurethatallcallsareansweredquicklyanddirectedtothecorrectdepartmentfirsttime.
reportXcanhelpincreasesalesbyensuringthattelesalesactivityisaseffectiveaspossible.Morecallscanmeanmorebusinessopportunitiesandbettercustomersatisfaction.
Previewreportson-screen,print,saveasPDForexportasCSV.Afullrangeofcustomisablereportsforcostcontrol,responsemanagement,trafficanalysis,accountcodebillingandmuchmoreisincludedasstandard.
ReportsPreview
oak.co.uk
reportX is just about the most effective business application you can buy.
CallLogging&Reporting
reportX
reportX
L I S T E Rmaking the connection
C M M U N I C A T I N S
callloggingreportX
OakisanISO9001:2008QualityAccreditedcompany.Formorethan25years,OakhaspioneeredthedevelopmentofCommunicationsManagementSolutionswhichenhancebusinessperformanceandimprovepersonalproductivity.
E&O
E2/12
You need the right solution to get the best from your investment in
staff and telecoms.
OPTIONS STANDARD PREMIUM ENTERPRISE
StoreCalls
Fastretrievalofcalls Upto1,000,000 Upto10,000,000 Unlimited
HighperformanceSQLdatabaseincluded 3 3 3
Numberofsites single Upto5 Unlimited
CollectCalls
CollectionServerrunningasaWindowsService 3 3 3
Alltelephonesystemssupported 3 3 3
Localcollection 3 3 3
Remotecollection,directorIPbuffer 7 3 3
SearchforCalls
Site single Upto5 Unlimited
Date,Day,Time,inclusiveorexclusive 3 3 3
Group,Extension,Line,Phone,CLI,DDI,Account 3 3 3
Cost,Duration,minimumandmaximum 3 3 3
HistoricReportTypes
FullrangeofCostControlreports 32only 3 3
FullrangeofResponseManagementreports 31only 3 3
FullrangeofTrafficAnalysisreports 7 3 3
FullrangeofAccountCodeBillingreports 7 3 3
Summarystylepresentationwithgraphs 31 3 3
Group/Departmentstylepresentationwithgraphs 31 3 3
Itemisedstylecallpresentation 31 3 3
OPTIONS STANDARD PREMIUM ENTERPRISE
HistoricReportViewingOptions
Previewonscreenwithprintoption 3 3 3
ExportinPDF,HTML,CSV&Wordformats 3 3 3
Runreportsautomaticallyanddeliverbyemail 7 3 3
LiveReportTypes
StatisticsServerrunningasaWindowsService 7 3 3
ViewCallactivity 7 3 3
ViewAlarmactivity,withimmediatenotification 7 3 3
ViewFraudactivity,withimmediatenotification 7 3 3
Summarystylepresentationwithgraphs 7 3 3
Itemisedstylecallpresentation 7 3 3
NotificationbyScreenPopping,SMS,oremail 7 3 3
displayXWallboardModule
Historiccalldata 3 3 3
Webpage 3 3 3
Livecalldata 7 3 3
RSSfeed 7 3 3
Video&IPTVfeed 7 3 3
XMLdatabasefeed 7 3 3
NumberofClientsincluded 3 2 3 2 3 2
Installation
Includesfullrangeofcarriercostingtables 3 3 3
Helpdesksupportavailable 3 3 3
Remotediagnosticsupportavailable 3 3 3
Installationserviceavailable 7 3 3
reportXwillalertyouquicklytoanyunusualtelephoneortrunkactivity,thuspotentialtelephonefraudcanberecognisedearlyandhugeexpenseavoided.
reportXcanalsohighlighttheopportunitytoincreasebusinessefficiencythroughtheuseofadditionalintegratedsoftwaremodules.Whetherit’srecordingcalls,screenpoppingyourcontactdatabase,ordisplayingvitalcallandbusinessinformationonawallboard,Oakhasgotitcovered.
reportXworkshardforbusinessesandcallcentresofanysize,aswellasmultiplesites,deliveringthemaximumbenefitatthemostcosteffectiveprice.
LookatthereportXoptionsabovetoseewhichonefitsyourbusinessbest.
OakisanISO9001:2008QualityAccreditedcompany.Formorethan25years,OakhaspioneeredthedevelopmentofCommunicationsManagementSolutionswhichenhancebusinessperformanceandimprovepersonalproductivity.
reportX is the perfect solution for
every business.UsereportXtohelpreducecosts,retaincustomers,increasesales,improveperformance,detectfraudandworksmarter.
CallLogging&Reporting
reportX
oak.co.uk
Ourproductsprovidethebuildingblocksthatwillsupportyourbusiness-changingwithyouandwiththetimes.
CallLogging&ReportingCallRecording&Evaluation
integrated solutions for all markets Lister CommunicationsBrunelWay,Stonehouse,Gloucestershire
GL10 3SX
Tel:0800 652 4133 Fax:01453 829233Email:[email protected]
www.lister-communications.co.uk
L I S T E Rmaking the connection
C M M U N I C A T I N S
