Reporting with SAP® Learning Hub

Reporting with SAP® Learning Hub

SAP Learning Hub

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Table of Contents

3 Glossary for SAP Learning Hub

4 Curriculum

5 New Course Category: Program

6 New Course Category: Course

7 E-Learning

9 Handbook

10 Learning Map

11 Learning Room

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12 The openSAP Platform

13 Webinar

14 Report Overview

15 User Data and Access to SAP Learning Hub

34 Background Information on Reporting

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The following definitions of terms commonly used in SAP® Learning Hub will help you understand our offerings and reporting.

Glossary for SAP® Learning Hub

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tracks, while a program also allows learners to include

further item types (such as links or text) and to structure

these into sections.

Comments for Reporting

The curriculum can contain different item types (hand-

books, e-learning courses, and learning rooms). Each item

type will be included separately in the Detailed Training

History report.

The Curriculum Status Summary report shows the progress

on the various curriculums the user has assigned to his or

her training plan.

Definition

A curriculum is a group of courses that prepare learners

for and lead to a certification exam. The curriculum they

choose can contain handbooks, e-learning courses, and

learning rooms. When they add a curriculum to their

learning content area, they don’t need to search for all

the individual courses that make up a certification; they

simply add all relevant courses with one single mouse-

click to their training plan. Once learners have studied all

the courses in their chosen curriculum, they will be

ready for the related certification exam.

Curriculums and programs are both used to design

learning paths. A curriculum gives learners a strictly

sequential path of training items and is used to visualize

certification

Curriculum

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A program can contain different item types (courses,

e-learning, handbooks, learning maps, and learning

rooms). Each item type will be included separately in

reporting.

Definition

Programs are a new course category in SAP Learning

Hub, providing a learning content bundle that partici-

pants can use to track their completion progress.

These programs are now a preferred method for bundling

more than one course into a logical learning path. They

were created for the online courses. Learners can use

them to track completion progress throughout their

course of study. We plan to use them extensively to build

learning maps and enrich the customer experience.

SAP Learning Hub currently offers open-ended programs

that provide the most flexibility – with no dictated start or

end date and times or fixed duration, in comparison to

scheduled or duration-based programs.

New Course Category: Program

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• Estimated duration: Estimated durations for the new

course format are included for most courses now in

SAP Learning Hub. More will be available in the future.

• Status completed/User finished: This only applies to

online courses. It is triggered by completion of the

course.

• Time spent on the course: This only applies to online

courses. Once the user launches the course, the report

will show the time the user spent on the course. The

time field will be blank if the user self-assigns the course

but has not started it yet.

• Note for courses on the openSAP platform: These

courses will be included in the Detailed Training History

report. Since the content for these courses is stored on

the openSAP platform, the course completion status

and the time spent on the course are not applicable.

Definition

A course is a general item type that is used, for example,

for individual content items that make up a program,

such as Early Knowledge Transfer or hybris® Essentials

online Web-based training (HY100).

This item type also covers courses provided by the

openSAP platform. These courses are accessible through

links in SAP Learning Hub. The content is stored on the

openSAP platform.


A course can cover different training materials, like online

courses or reference materials.

New Course Category: Course

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• Estimated duration: All e-learning courses show their

actual duration in SAP Learning Hub.

• Status completed/User finished: This is triggered by

completion of the course.

• Time spent on the course: Once the user launches the

course, the report will show the amount of time the user

spent on the course. The time field will be blank if the

user self-assigns the course but has not started it yet.

• User’s progress: An e-learning course can contain

several lessons (called objects in SAP Learning Hub).

In the Detailed Training History report, a user’s progress

through e-learning courses is reported at the content

object level, so that if a course consists of three content

Definition

E-learning uses electronic technology to provide

educational content outside of a traditional classroom.

It refers to a course or a program delivered completely

online, using the Internet. E-learning courses allow

learners to improve or maintain their skills by building

online learning into their schedule. They have the

flexibility to determine what, where, and when to learn.

They can repeat learning units as often as needed and

control the duration of learning sessions.

E-learning courses include highly effective instructional

elements and simulations based on authentic situations.

Because the courses are designed using real-world

business scenarios, users can work more productively

with the SAP solutions related to their own business

functions.

E-Learning

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The Completed Courses report shows completed

courses, including e-learning courses, as one line item

rather than broken into several lessons. It also shows the

estimated course duration for each item so you can

report against estimated course time for all e-learning

courses.

objects and the user has only completed the first two

at the time of the reporting, the report will show that

the user has not yet finished the third content object,

and has not completed the e-learning course.

Similarly, the Completion Percentage Status report

will show a percentage to indicate how far the user

progressed with the training. For example, for an

e-learning course that contains 10 lessons (objects),

of which the user has finished 8, the report will show

80% completion for that course.

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• Estimated duration: Handbooks show an estimated

duration in SAP Learning Hub, which is based on four

hours for every day of the equivalent classroom course.

The estimated duration is shown in the Detailed Training

History report.

• Completion status/Time spent: Handbooks are

considered as reference material and not Sharable

Content Object Reference Model (SCORM) compliant,

so the status and progress cannot be tracked.

Definition

A handbook is the format in which learning content is

presented. On SAP Learning Hub, users have access to

handbooks for more than 3,000 training courses,

ranging from introductory to advanced courses. To

display content, a handbook uses flipbook functionality,

allowing learners to scroll through course content, add

bookmarks, and add notes to assist with understanding.

Flipbooks have a useful search feature that allows you to

find topics of interest easily and quickly. For anytime,

anywhere access, learners can view a handbook on a

mobile device such as an iPad. However, a handbook

cannot be printed.

Handbook

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• Estimated duration: Learning maps show estimated

duration times once opened. Estimated durations for

learning maps are included for most courses now in

reports for SAP Learning Hub. More will be available

in the future.

• Completion status/Time spent: Since a learning map

can contain different materials like flipbooks, demos,

and PDFs, no tracking against completion is possible.

Definition

A learning map is a collection of user training materials

for a specific business role. Structured like a table of

contents, the learning map guides learners through a

preselected set of content from an e-learning training

course. It provides brief information about the learning

units as well as links to the training material. A map

leverages the training content for a specific template or

implementation project based on specific role

assignments.

When new solutions and functions are implemented,

users must be trained in the new functions they will use.

A learning map is generated for specific tasks of a role

(for example, new functionality a purchasing agent will

use) from an existing project structure.

Learning Map

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• Estimated duration: Learning rooms do not have

expected course durations, as these provide social

learning and reference materials rather than structured

learning objects.

• Completion status: Once a learning room has been

assigned by a user, and the user has agreed with the

terms and conditions (T&C) of SAP Learning Hub, it will

be reported as completed. The completion status can

be used to track if users have actually visited a specific

learning room.

Definition

An SAP Learning Room is an expert-moderated, social

learning environment. A room is devoted to specific

topics and is structured along the curriculums. Learners

join others who have similar learning objectives and

want to complete the same content.

Learning Room

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The points earned each week, along with a final exam at

the end of the course, contribute to the record of

achievement.


• Completion status: Courses on the openSAP platform

will be included in the Detailed Training History report.

Since the content for these courses is stored on the

openSAP platform, the course completion status is not

applicable.

Definition

Discover how the openSAP platform delivers free

resources to everyone interested in our innovative

solutions through massive open online courses, or

MOOCs. These courses run over a number of weeks,

with participants spending approximately three to six

hours completing learning content each week. Courses

consist of video units, self-tests, and weekly

assignments.

Throughout the course, participants have the

opportunity to ask questions and discuss topics with

peers and SAP experts in dedicated discussion forums.

Participants can access the content at any time during

the week, but they must submit their weekly assignment

before the specified deadline if they want to earn a

record of achievement.

The openSAP Platform

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ADDITIONAL NOTE FOR REPORTING

The way SAP Learning Hub is set up, users can self-assign

courses and also self-delete courses. These activities

influence the result of reporting if the user decides to

remove a training course from his or her learning plan

before completing it. The same applies to reference

materials, like handbooks, that cannot be set to complete

and that are deleted by the user. Items that are not

marked as complete within SAP Learning Hub and that

have been deleted from the learner’s training plan before

the point of reporting will not be included in the report.

Definition

A Webinar is a live or recorded presentation. It focuses

on a specific topic and includes Q&A.

Webinar

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The following reports are available in SAP Learning Hub on the Learning Content tab under My Employees:

Report Overview

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The Primary Supervisor field displays the primary

supervisor of the user logged in the system. It returns

a blank if no primary supervisor is assigned to the user.

The Custom 1, Custom 2, Custom 3 and Custom 4 fields

can be used for company-specific information – for

example, to further break down the report data on the

business-unit level.

ACCOUNT DATA REPORT

This report provides an overview of the user metadata.

The user metadata fields available in all reports are:

User ID, First Name, Last Name, Email Address, Country,

Primary Supervisor, and Custom 1, Custom 2, Custom 3

and Custom 4.

The Account Data report further lists the date on which

the user data has been created and the start and end

dates for user access.

User Data and Access to SAP Learning Hub

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Report Output

You can use the following filter criteria:

Filter criteria Descriptions

User This defines which users you want to include in the report.

Report Destination The report destination must be a local file. You can save this to your desktop.

Report Format The default report format is a comma-separated values (CSV) file.

Mask User IDs This check box allows for anonymous reporting. 16 / 38

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Report Output

Next to the user metadata, the report shows the following information:

Report fields Descriptions

User ID Unique code that identifies the user in SAP Learning Hub

First Name First name of the user

Last Name Last name of the user

Email Address E-mail address of the user

Country Country to which the user is assigned

Primary Supervisor Supervisor to whom the user is assigned

Custom 1, Custom2, Custom 3, and Custom 4

These customer-specific fields can be used to further break down the report – for example, to the business-unit level. These are free-text fields that can contain up to 55 characters.

Start Date and End Date

Defines the access period to SAP Learning Hub for the user

User-Created Date Shows the date on which the user data has been created in SAP Learning Hub

Active Shows if the user has access to SAP Learning Hub

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USER LOGIN REPORT

This report shows who has logged in toSAP Learning Hub during a specified time frame.

Report Input


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Report Format The default report format is a CSV file.

Login Date From/To You can specify “from” and “to” dates if you want to create a report for a specific period. If you leave these fields blank, the full login history will be included in the report.

Report Output



Login ID Unique code that identifies the user in SAP Learning Hub

Admin or User Identifies the role of the user

Login Time Date and time when the user last logged in

Logout Time Date and time when the user last logged out

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If an e-learning course consists of three content objects,

and the user has only completed the first two at the time

of the reporting, the report will show that the user has

not yet finished the third content object and has not

completed the e-learning course.

Report Input


DETAILED TRAINING HISTORY REPORT

The Detailed Training History report shows detailed

content consumption for all selected users.

It includes all training items that are assigned to the

user’s current training plan. The report includes details

such as the number of times the users have accessed

the training, and the last access date. For online courses

and e-learning, the report also includes details such as

completion status and the length of time the user spent

on specific e-learning lessons.

Note for e-learning: An e-learning course can contain

several lessons (called objects in SAP Learning Hub).

In the Detailed Training History report, a user’s progress

through e-learning is reported at the content object level.

Training History

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Mask User IDs This check box allows for anonymous reporting.

Last Access DateFrom/To

You can specify “from” and “to” dates if you want to create a report for a specific period. If you leave these fields blank, the full training history will be included in the report.

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Report Output



Item Type Specifies if the item is a course, e-learning, handbook, learning map, or learning room

Item ID Unique code that identifies the training (also called the course code)

Item Estimated Duration in Hours

For all e-learning courses, the actual duration in hours is listed.

For most courses and learning maps, the estimated duration in hours is also added now.

For handbooks, the standard classroom training is converted to an estimated duration in hours: one day of classroom training is converted to an estimated duration of four hours for online consumption of the handbook.

The estimated duration is not applicable for learning rooms.

Item Title The title of the training

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Subject Area Specifies the related SAP solution

User Last Activity Shows when the user has last accessed the training (item type)

User Finished This shows if the user has completed the training. Please refer to the glossary and the section “Background Information on Reporting” later in this document for more details.

Object This refers to a specific lesson of an e-learning. For example, one e-learning can contain several objects or lessons. The Detailed Training History report shows the progress on the object level. Please refer to the section “Background Information on Reporting” for more details.

Object Last Activity This shows when the user has last accessed the object (for e-learning courses only). For other item types, the Object Last Activity date is equal to the User Last Activity date.

Object Finished Shows if the user has completed the lesson

Time (HH:MM:SS) Displays the length of time spent on each object (for e-learning courses) or on the online course

Times Entered This shows the number of times a user has accessed the training (item type). Please refer to the section “Background Information on Reporting” for more details.

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Note for e-learning: In the Completed Courses report, a

user’s progress through e-learning is reported at the item

level (the complete e-learning) instead of on the individual

lessons (the object level). If an e-learning course consists

of three content objects and the user has only completed

the first two at the time of the reporting, the report will not

show this e-learning course in the result. (The Completion

Percentage Status report shows a percentage indicating

how far the user progressed with the training.)

COMPLETED COURSES REPORT

The Completed Courses report shows, for all selected

users, the training that each user has finished and the

learning rooms each user has assigned to his or her

training plan. This report shows the status for courses,

e-learning, and learning rooms.

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Report Input







Completed Date From/To You can specify “from” and “to” dates if you want to create a report for a specific period. If you leave these fields blank, the full training history will be included in the report.

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Report Output



Item ID Unique code that identifies the training (also called course code)

Item Type In this specific report, specifies if the item is a course, e-learning, or learning room

Item Estimated Durationin Hours

For all e-learning courses, the actual duration in hours is listed.

For most online courses, the estimated duration in hours is also added now. The estimated duration is not applicable for learning rooms.

Description The title of the training

Completion Date Shows when the user has finished the training

Completion Status This shows “Complete” when the user has finished thetraining.

Online courses and e-learning are set to complete after the user has finished the training.

Learning rooms are set to complete once the user has accepted the T&C. The completion status can be used to track if users have actually visited a specific learning room.

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Note for e-learning: In the Completion Percentage Status

report, a user’s progress through e-learning is reported at

the item level (complete e-learning) instead of at the object

level (individual lessons). If an e-learning course consists

of 10 content objects and the user has only completed the

first 8 at the time of the reporting, the report will show a

completion percentage of 80%.

COMPLETION PERCENTAGE STATUS REPORT

The Completion Percentage Status report shows the

progress on the completion status for e-learning for

all selected users. This report also shows a completion

status for online courses and learning rooms.

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Report Input







Completed Date From/To You can specify “from” and “to” dates if you want to create a report for a specific period. If you leave these fields blank, the full training history will be included in the report.

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Report Output



Item Type Specifies if the item is a course, e-learning, handbook, learning map, or learningroom

Item ID Unique code that identifies the training (also called course code)

Item Estimated Duration in Hours

For all e-learning courses, lists the actual duration in hours

Item Title The title of the e-learning course

Completion Percentage

This shows how far the user progressed with the e-learning course. The number of finished objects is converted to a percentage of all content objects in the e-learning course.

For online courses, the status shows 100% when the user has finished thetraining.

Learning rooms are set to 100% once the user has accepted the T&C. The completion status can be used to track if users have actually visited a specific learning room.

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CURRICULUM STATUS SUMMARY REPORT

The Curriculum Status Summary report shows, for all

selected users, the progress on the various curriculums

that each user has assigned to his or her training plan.

Report Input


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Report Output



Curriculum ID Unique code that identifies the curriculum

Title The title of the curriculum

Completion Status This shows if the user has completed the curriculum. A curriculum shows the status “Completed” when all required courses in the curriculum are set to complete.

Assignment Date This shows when the user has added the curriculum to his or her training plan.

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Report Input


Assigned courses overview report

The Assigned Courses Overview report shows, for all

selected users, all courses that are assigned to each

user’s training plan.






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Report Output



Course Code Unique code that identifies the training item

Course Title The title of the training item

Assignment Date Shows on which date the training item has been assigned to the training plan

Assignment Type This indicates if the training item is optional or required. All training items are set as optional by default. If it is set as required, an end date needs to be specified, and the Days Remaining field shows the remaining time.

Assigned By Shows who has assigned the training item to the training plan

Completion Status This shows if the training has been completed. The completion status can be tracked for e-learning and online courses. For learning rooms, it indicates if the user has accepted the T&C when assigning the learning room.

Completion Date Shows the date on which the training item has been completed

Days Remaining Shows the number of days the learner has left to complete a training item, if a training item is set to “Required”

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The following table presents an overview of the information that can be provided by the different reports.

Background Information on Reporting

DetailedTraining History

CompletedCourses

CompletionPer-centage Status

CurriculumStatus Summary

AssignedCourses Overview

Item Status

Reporting level E-learning:

Object level (individual lessons)

E-learning: Item level (completee-learning)

E-learning: Item level (completion % of e-learning)

Curriculum level

E-learning: Item level (complete e-learning)

E-learning: Item level (complete e-learning)

Other item types:Item level

Other item types: Item level




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CompletedCourses




Item Status

Course duration E-learning: Actual duration

E-learning: Actual duration

E-learning: Actual duration

(Online) course: Estimated duration



Handbook: Estimated duration based on 4-hour/

1-day classroom training

Learning room: Not applicable

Courses on the openSAP platform: Not applicable


Courses on the openSAP platform: Not applicable

Learning map:Estimated duration


Courses on the openSAP platform: Not applicable 35 / 38

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CompletedCourses




Item Status

Status complete/ User finished

For e-learning:Completee-learning finished and object (lesson) finished

For (online) courses: Full course completed

For e-learning:Completee-learning finished

For (online) courses:Full course completed

For learning rooms: T&C accepted

For e-learning:% showing progress

For (online) courses:100% if completed

For learning rooms: 100% if T&C are accepted

Shows “Completed” if all required courses in the curriculum are set to complete







For learning rooms:T&C accepted

If a required training item is not yet completed, the report shows the remaining days the user has left to complete the item.

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CompletedCourses




Item Status

Time spent on the course

Applies to e-learning and online courses: Once the user launches the training, the report will show the time the user spent on the training. The time field will be blank if the user self-assigns the training but has not started it yet.

User last activity Shows when the user has last accessed the training ore-learning lesson

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ADDITIONAL NOTE

FOR REPORTING

The way SAP Learning Hub is set up, users can self-

assign and also self-delete courses. These activities

influence the result of reporting if the user decides to

remove a training item from his or her learning plan

before completing it. The same applies to reference

materials, like handbooks, that cannot be set to

complete and that are deleted by the user. Items that

are not marked as complete within SAP Learning Hub

and that have been deleted from the learner’s training

plan before the time of reporting will not be included in

the report.

SPECIAL NOTE FOR CUSTOMERS WITH

SAP LEARNING HUB 1.0

Completion status: As explained in the glossary comments,

handbooks and learning maps cannot be set to complete

and therefore will not appear in the completed courses

report. The only instance in which a handbook or a learning

map will appear as completed in a report is if the customer

previously used SAP Learning Hub 1.0 and the learning

history has been migrated into SAP Learning Hub 2.0.

All content that had a completion percentage of 100% is

migrated as completed.

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