Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

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Reporter Reporter : : Quach Van Quach Van Hoang Hoang 30.10.2009 30.10.2009

Transcript of Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Page 1: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

ReporterReporter:: Quach Van HoangQuach Van Hoang 30.10.200930.10.2009

Page 2: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Agenda

1

AA Performance

BB Recent activities – next plan

Page 3: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Performance

Premium & PFYP

10th WKM 2009(1~10)

Prem PFYP Prem PFYP

Viet Nam 4.0

2.9(63%)

38.828.0

(84%)

( ) is percentage of Vietnamese Target

2

Billion

Page 4: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

3

Performance

Region PFYP

100

600

1100

1600

2100

2600

1 2 3 4 5 6 7 8 9 10

HN

HCM

DN

1.91.9

0.30.3

2.82.8

0.60.6

0.90.9

1.21.2

Page 5: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Performance

Headcount

SM Full-Time agentsTotalPre-

BMSM CAS SEAS EAS SAS AS

Viet-Nam 69 185 11 77 163

283

818 1352

Part-Time agents(IA): 2883 Total Agents: 448944894

254 SM 534 SAS↑+ 6%UP

10/27/2009

Page 6: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

5

Performance

3 Region Headcount (full-time)

0

200

400

600

800

1 2 3 4 5 6 7 8 9 10

HN

HCM

DN

869869

316316

326326

161161

777777

173173

Page 7: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

6

Performance

AS attaining Quota(%)

0.2

0.3

0.4

0.5

0.6

1 2 3 4 5 6 7 8 9 10

HCM

DN

HN

54%54%

36%36%

32%32%

33%33%

40%40%

37%37%

31%31%

Page 8: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

PROMOTION ASSESSMENTPROMOTION ASSESSMENT

82

84 2

6 48

141522

31

20 21 22 23

39 40

51

34

45

2734

55 5458

94

0

10

20

30

40

50

60

70

80

90

100

200901 200902 200903 200904 200905 200907 200908 200909 200910

EAS-SM

SAS-EAS

AS(IA)-SAS

Number of Promotion keep increasing

Page 9: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

ConclusionConclusion

•PFYP does not attain target .

•Full time agents’ productivity goes down.

Weakness

Advance

•Recruitment over target

•Number of promotion are increasing

Keep improving

Page 10: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Agenda

10

AA Performance

BB Recent activities-next plan

Page 11: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Administration rule

• Changing service agent is NOT allowed

• Changing recruiter is NOT allowed

• Name tag, name string, business card, company logo will be provided for full-time

agent

Page 12: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Next plan-New rule

Apply deadline for modification of agent information

Agents’ new rule

Agents’ new rule

Issues

After cut-off date, many requests of change agent data to get more benefit.

Dispute and complaint occur frequently.

Page 13: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Next plan-IA management

Reward for IA when IA promote to SAS.

Agents’ new rule

Method

Issues

From 1st/2010, Co. do not recruit AS and encourage IA promote to SAS.

How can BM manage IA activities????

IA performance report

Page 14: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.

Next plan-Paper control

Region

Agents’ new rule

Paper quota

Issues

To control paper using cost.

Number of Staff x quota No. (pages)

Branch (BM)

Issued Policy / full time/ adjusted rate

Page 15: Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009.