Report about Job Changing in Vietnam 2012

Understand the trend of

changing job in Vietnam

August 2012

Copyright © W&S Company Limited - 2012


Table of content

2

A INTRODUCTION 03

1. Research information 04

2. Information 05

3. Flow of discussion 06

4. Hypothesis vs. Actuality 07

5. MROC vs. traditional FGDs

08

B DETAILS FINDING 09

1. Lifestyle 10

2. Met and unmet needs 15

3. Process of seeking job 23

4. Expectation job 27

C CONCLUSION

32

D APPENDIX 35

1. Participants’ profile 36

2. Participant’s feedbacks on MROC 38


A - INTRODUCTION


1. Research information

Timing : 25 July – 01 August 2012

Sample size : 25

Gender : Male and Female

Age : 23 – 35

Occupation : IT, Administration and Banking / Finance

Criteria : Intend to change job within next 1 year

Research area : All cities and provinces in Vietnam

Objectives : To understand current trend of changing job

and find out reason why participants prefer to

change their job


2. Information

The study was conducted with MROC (Market research online community),

which occurred from 25th July to 01st August 2012.

The percentage of dropping out was predicted and in control. There were only 3

over 28 participants quit as they did not want to share their personal information

or this project was carried out too long.

All participants felt rather comfortable and familiar with this type of discussion as

MROC uses blog and forum which are two popular types in Vietnam.

However, some participants were afraid that their personal information could be

disclosed.


3. Flow of discussion

6

No. Question Type Days

1 Personal information Forum

2

2 Daily activities in weekdays and weekend Blog

3 Past job Blog

3 4 Current job Blog

5 Ideal job Blog

6 Process of seeking job Blog

2 7 Surveys (salary, company types and benefits) Survey

8 Participants’ feedbacks about MROC Survey

•Blog is considered as the

most suitable type for long

and deeper discussion more

than forum.

•Each participant has his/her

own page which is easier for

the others to follow and view

their comments / ideas.


4. Hypothesis vs. Actuality

7

Male group has higher intention of changing their job more

than female.

The study’s result does not release any information to

ascertain this hypothesis. It only clarifies that married group

intends to change job with higher salary as they have to take

care of their own family.

The older group (28 – 35 years old) wants to stabilize their

life especially when they start to build their own family.

Hence, they intend to find a good and long-term job. This is

even more right for the female group who got married.

The hypothesis is only partly right that is female group

(already married) want to have a stable and long-term job.

Family, children status as well as the inflation may impact on

decision of changing job.

This is completely right as most participants want to change

job because of their life, their family and their children.

The intention of changing job to international / big companies

has been increasing due to higher salary and more benefits

compared to Vietnamese / small ones.

It is now a trend in Vietnam as most participants assessed that

foreign companies could provide higher salary and more

benefits for them.

HYPOTHESIS HYPOTHESIS ACTUALITY ACTUALITY


4. MROC vs. Traditional FGDs

8

Participants have much more time to share their actual / real

feedbacks on each topic.

Limitation about time does not allow them to think carefully,

so the information provided may be biased.

Suitable for busy people who do not have much time to stay

in a group for 2 hours.

Not suitable and hard to collect participants at the same time

from different areas.

Participants are not affected by others with some private types

of discussion like Blog, so their thoughts belong to

themselves.

Easy to follow other participants’ ideas and sometimes they

are passive in thinking or giving their ideas.

Can conduct many groups at the same time Have to conduct groups in different time.

Sample size is big (around 32 – 1000 persons) Sample size is limited (maximum is 32 persons in total)

MROC MROC TRADITIONAL FGDS TRADITIONAL FGDS


B - DETAILS FINDING


1. LIFESTYLE


Single group Married group

MO

ND

AY

- F

RID

AY

20.00 – 24.00

Watch TV

Online chat

Play game

Read books

Ask children to sleep

Go sleeping

17.30 – 20.00

Come back home

Go to teaching center

Go out for coffee

Go to the cinema

Pick up children from school /

grandparents’ house.

Cook meal

Play with children

Clean the house / wash clothes

7.30 – 17.30 Go to work Go to work

6.30 – 7.30 Have breakfast Prepare meal for children

Drive children to their school

6.00 – 6.30 Wake up

Take exercise

Wake up

Take exercise

SA

T -

SU

N Morning

Wake up late (9 a.m.)

Go out for coffee

Clean up the house

Go to the market

Afternoon &

Evening

Go to the movie with friends

Café

Online chatting

Play games

Go to the park with children

Drive children to grandparent’s

house

Go to supermarket with

children

Daily activities

MARRIED

GROUP IS

QUITE BUSY

WITH THEIR

FAMILY AND

CHILDREN


Main family supporter

Male vs. Female

60%

30%

• Female is the main person of taking

care of family. They also contribute

into household expenditure but not too

much which is around 25% - 40%.

• In contrast, male is usually the main

supporter for family, so most family’s

expenditure are paid by them.


Main family supporter

Single vs. Married

SINGLE GROUP DOES NOT HAVE TO WORRY TOO MUCH ABOUT MONTHLY EXPENDITURE. IN

FACT, THEIR PARENTS HANDLE EVERYTHING. IF THEY CONTRIBUTE, THEY ONLY GIVE THEIR

FAMILY AROUND 10% - 20% OF THEIR SALARY.

ON THE CONTRARY, MARRIED GROUP HAS TO FEED THEIR OWN FAMILY, SO THEIR

CONTRIBUTION LEVEL TO FAMILY’S EXPENDITURE IS HIGH WHICH IS ABOVE 50% OF THEIR

SALARY.

SINGLE

GROUP

MARRIED

GROUP


Motivation for working

Personal purpose

Family purpose Family purpose

Motivation for

working

ALL PARTICIPANTS ARE MOTIVATED BY PERSONAL AND FAMILY

PURPOSE. HOWEVER, MARRIED GROUP DEVOTES TO THEIR FAMILY

MORE.


2. MET AND UNMET NEEDS


2.1. Past job – Unmet needs

JOB FEATURES JOB FEATURES

SALARY SALARY

FAMILY ISSUE FAMILY ISSUE

PERSONAL ISSUE PERSONAL ISSUE

WORKING ENVIRONMENT WORKING ENVIRONMENT

• Simple, boring and routine (administrative jobs).

• Not suitable for their profession .

• Pressure from partners / clients.

• High pressure (many works and have to go out).

• Boss / upper level staff did not appreciate their work.

• There are not many chance of promotion.

• High competency.

• Conflict with colleagues.

• Low salary.

• Not worthy for personal specialty.

• Not enough to spend for life’s expenditure.

• Live far away from family.

• Cannot take care of husband / wife.

• Less time to take care of children.

• Personal problem with boss

• Want to change to another type of job.

• Not right for their profession easy to quit up.


2.1. Past job - Verbatim

My boss was not

explicit about money

which led to internal

misunderstanding

There is less work

for me to do. Most

of my time is for

online chatting /

reading news

My boss did not

like me, so he did

not promote me to

higher position.

My job requires me

to go out frequently

which was so

strenuous.

My salary is not

high, suitable for

my capacity and

enough for my life.

My manager did

not want to hear

our opinions. He

always kept his

subjective ideas.

There was high

internal competency

and I could not

stand for it.

My husband and I

work far away, so

it is difficult for us

to take care of our

children.


2.2. Current job – Met needs


• International and professional working environment

• Comfortable (time, free for eating / drinking in office, etc.)

• Colleagues are friendly, eager to instruct and support each other

in working.

• Internal training to increase their ability.

FAMILY FAMILY • Can work near to their family

PERSONAL PERSONAL • Suitable for their personalities

• Passion for work

• Feel more interested in work

SALARY SALARY • Salary is good


• Can learn many skills and increase ability of communication

• Interesting and attractive

• Do not have to go for business trip frequently.

• Suitable for their profession


2.3. Current job – Unmet needs


• Boss usually has unreasonable requests.

• Opportunity for promotion is not high.

• Cannot satisfy my ability and position.

• There are not many high skilled people.

• Company’s policy is not tight unprofessional working style.


• Have to go for business trip frequently feel tired and

dispirited.

• Pressure on sales.

• Feel stressed due to multi-task handling at the same time.

• Feel bored as the work is routine.

PERSONAL ISSUE PERSONAL ISSUE • Not right for participants’ professions.

• Not fit with boss’ characteristics.

SALARY SALARY

• Not enough for supporting their life.

• Not enough for taking care of their families especially when

having a child.

• Not reasonable compared to their ability.


Current job - Met needs - Verbatim

Working

environment is

good and suitable

for me to learn

new knowledge.

My colleagues are

friendly and eager

to help each other

in working.

My boss knows

what employees

need and always

sympathizes with

us.

My time is not

tight and we can

eat fruits / drink

coffee in the

office.

I can use much

knowledge which I

learnt from school

in this company.

I do not have to go

for business trip

frequently

anymore.

My core of work is

very interesting for

me especially

when I meet my

clients.

Not as previous

job, my current

one allows me to

live near to my

family.


Current job – Unmet needs - Verbatim

I have my own

family and a child,

so I need much

more income to

feed them.

My boss is easy to

get angry and he

assigns work

unreasonably

Pressure on sales

makes me tired.

Besides that, my

salary is not enough

for feeding my family.

There is less work

for me to do. Most

of my time is for

online chatting /

reading news.

My work is routine

and my colleagues

usually say bad

words back to

others.

My Company’s

policy is not tight,

so employees can

do whatever they

want. I think it is

unprofessional.

My personality is

not suitable with my

boss. As a result, he

complains

everything I do.

My current job is

not right for my

professional aim

and there is no

chance to promote

higher.


Past vs. Current job

• In the past job, most participants did not satisfy with three factors: job features,

working environment and salary. Amongst those, ‘job features’ is voted as the

most important factor especially for people who are family-oriented.

• To solve those unmet needs, all participants decided to change to their current job

/ company. However, it only fulfills their desire partly especially for people who

have children. They need to earn much money to handle fees for their children e.g.

education, clothes, food, etc.

• In conclusion, all participants seem to change to another job / company in the near

future especially the married group.


3. PROCESS OF SEEKING JOB


Source of information

24

Newspaper

Friends / Relatives

Internet

• This source is not

popular anymore.

However, some

participants also

choose it to find jobs.

• This source is not

popular anymore.

However, some

participants also

choose it to find jobs.

• Friends / relatives can

share internal

information about

their companies.

• This source is more

reliable but with slow

response.

• Friends / relatives can

share internal

information about

their companies.

• This source is more

reliable but with slow

response.

• Facing to the

development of internet,

most companies usually

use this for recruitment.

• Not only recruiters, most

candidates use this tool

for searching jobs and

information about those

companies.

• Facing to the

development of internet,

most companies usually

use this for recruitment.

• Not only recruiters, most

candidates use this tool

for searching jobs and

information about those

companies.


Process of seeking job

25

Waiting for response

Recruiters will call to announce result within 2 weeks. Recruiters will call to announce result within 2 weeks.

Interview / test stage

1. Recruiters contact by phone or email 1. Recruiters contact by phone or email 2. Interview stage / Test stage 2. Interview stage / Test stage

Send CV

Through prestigious job seeker websites Through prestigious job seeker websites Ask friends / relatives HR’s email to send Ask friends / relatives HR’s email to send Directly go to company to apply Directly go to company to apply

Search job information

Internet Internet Friends / Relatives Friends / Relatives Newspaper Newspaper

The process of seeking job is not so different from previous years. However, ways of seeking information and interview are quite different.

With strong development of the internet, most participants know how to search job information through recruitment pages effectively. Not

like in the past which participants had to prepare full documents, they only send CV to recruiters’ emails. The interview stage is also changed

as recruiters gave many tests to check candidates’ skills.


Online seeking job

26

SEARCH COMPANY INFORMATION ON

ITS WEBSITE OR GOOGLE SEARCH

SEARCH COMPANY INFORMATION ON

ITS WEBSITE OR GOOGLE SEARCH

Company’s website is one of the most valuable

information source for candidates to search information.

Also, it shows how professional and big that company is.

SEARCH JOB INFORMATION ON

RECRUITMENT WEBSITES

SEARCH JOB INFORMATION ON

RECRUITMENT WEBSITES

There are many recruitment websites in Vietnam. Most

popular are vietnamworks.com, vieclam.vn, careerlink.vn

and kiemviec.com.

EDIT AND SEND CV TO RECRUITER’S

EMAIL

EDIT AND SEND CV TO RECRUITER’S

EMAIL

Most recruitment websites provide candidates many

professional templates to impress recruiters. Also,

recruiters’ emails and phone number are provided so that

candidate can contact directly.

WAITING FOR THEIR EMAIL OR PHONE

CONFIRMATION

WAITING FOR THEIR EMAIL OR PHONE

CONFIRMATION

Not like in the past, response rate from recruiters are quite

faster as they got full information of candidate through

recruitment websites.

Job information posted here must be clear and

easy to understand for candidates. Besides that,

keywords are also important as most candidates

search information using them.

Check if information (company history,

services, job information, etc.) provided on the

website is sufficient.

Should not require candidates to follow

traditional way (send documents directly) as it

can increase drop-out rate of good candidates.

2 – 3 days are reasonable time to contact the

short-listed after receiving candidates’ CVs.

NOTICE FOR RECRUITERS


4. EXPECTATION JOB


Expectation Job - Total

Working environment

• Company is big,

international and

professional.

• Company’s facilities

should be modern to

serve working.

• Benefits are good and

reasonable.

• Colleagues are friendly

and support each other.

• Boss concerns about

employees.

• Have more

opportunities of

promotion.

Salary / Income

• Higher income.

• Higher salary compared

to previous and current

job.

• Salary is worthy for

participants’ ability and

work.

Job features

• Stable and long-term.

• New and interesting

job.

• Less pressure.

• Flexible working time.

28


Expectation job – Male vs. Female

29

• International and professional

• Good benefits

• Fair and competitive

• Higher opportunity for

promotion

• Have decision power in their

own work.

• International and professional

• Good benefits

• Fair and competitive

• Higher opportunity for

promotion

• Have decision power in their

own work.

• Higher salary compared to

previous companies.

• Enough to feed their families.

• Suitable for their abilities.

• Higher salary compared to

previous companies.

• Enough to feed their families.

• Suitable for their abilities.

• Right for participants’

professional aim.

• Do not have to go for business

trip frequently.

• Right for participants’

professional aim.

• Do not have to go for business

trip frequently.

Working Environment Salary Job features

• Stable

• Comfortable

• Less pressure

• More free time

• More independent

• Stable

• Comfortable

• Less pressure

• More free time

• More independent

• Active

• International

• Friendly colleagues

• Nice boss (sympathize with

employees)

• Good benefits

• Active

• International

• Friendly colleagues

• Nice boss (sympathize with

employees)

• Good benefits

• Reasonable salary (enough for

raising their families)

• Reasonable salary (enough for

raising their families)

Job features Working environment Salary

WHILE MALE GROUP WAS CONCERNED ABOUT WORKING

ENVIRONMENT AND SALARY MORE THAN JOB FEATURES, FEMALE

GROUP VOTED IT AS THE TOP PRIORITY FOR THEM.


Expectation (Company, salary & benefits)

24.0%

12.0%

20.0%

44.0%

36.0%

100% governmental invested

Governmental invested

100% private invested

100% foreign invested

Joint-venture with foreign

17.0%

61.0% 17.0%

4.0%

Under 10 mil VND 10 - 20 mil VND

20 - 30 mil VND 30 - 50 mil VND 17.0%

4.0%

9.0%

4.0%

9.0%

22.0%

17.0%

17.0%

Insurance for family

Work subsidies

Rewards for working

Company's training courses

Short courses support

Year-end bonus

Bonus from Company's revenue

Promotion chance

• Company with 100% foreign investment which

is mostly chosen accounts for 44.0%, followed by

joint-venture with foreign company.

• 10 – 20 million VND is dreaming salary for most

participants.

• Besides that, they also concern about year-end

bonus, insurance for their family, bonus from

Company’s revenue as well as promotion chance.


Reason to choose foreign companies

Higher salary and

the job is worth

for my capacity /

experience.

Higher salary and

the job is worth

for my capacity /

experience.

More strict rules are

applied in working

and work offer staff

various experiences.

More strict rules are

applied in working

and work offer staff

various experiences.

Benefits for

employees are

better than private

companies.

Benefits for

employees are

better than private

companies.

Can practice

English and learn

working style of

foreigners

Can practice

English and learn

working style of

foreigners

Foreign companies

are more decent in

terms of salary and

benefits.

Foreign companies

are more decent in

terms of salary and

benefits.


C - CONCLUSION


Conclusion (1)

• Working environment and salary are quite important to participants as

Vietnam’s inflation has been increasing more and more.

• Salary strongly affects on married group especially people who already had

children as they have to spend much money on their education, garment and other

fees.

• Online seeking job is a trend and chosen by all participants as it saves their time.

There are four popular recruitment websites chosen by participant: Vietnamworks,

Careerlink, Vieclam, and Kiemviec.

• Furthermore, seeking job through friends / relatives is also selected as information

collected are highly reliable.


Conclusion (2)

• Female participants take more interests in job features than working environment

and salary. They specify that they need a stable, less pressure and comfortable job.

• In contrast, male participants concern about working environment and salary

more as they are main financial supporter in their own family.

• Most participants want to work for foreign companies (100% invested or joint

venture) due to higher salary and good working environment (practice English,

serious working style and good benefits)

• Acceptable salary is from 10 mil – 20 mil VND which is reasonable / enough for

them to support their own family / themselves. Besides that, they’re also concerned

about year-end bonus as well as other benefits (insurance, promotion chance, etc.)


D - APPENDIX


Participants’ profile

Total

Gender Marital status

Male Female Single Married

Sample size 28 14 14 14 14

Occupation IT, Administration and Banking / Finance

Intention of changing job Yes


Participant’s feedbacks on MROC

Most participants are attracted by this type of research as it saves much time for them

especially for people who are quite busy with their work. Moreover, MROC allows them to

'hide' their face / emotion as well as their personal information. As a result, they feel more

comfortable when sharing their ideas as well as discussing with others. In contrast, there are

some feedbacks on keeping their personal information confidentially. Here are some comments

from participants:

37

• The research method is new and creative in collecting information from surveyed people.

• This type is suitable for me as I can be flexible with my time to join.

• Very interesting as I freely spoke out what I thought about those topics. Hope

Vinaresearch can develop it for further projects.

• The research method is new and creative in collecting information from surveyed people.

• This type is suitable for me as I can be flexible with my time to join.

• Very interesting as I freely spoke out what I thought about those topics. Hope

Vinaresearch can develop it for further projects.

• I am afraid that my personal information can be revealed.

• Content of the discussion was rather poor for this study.

• I am afraid that my personal information can be revealed.

• Content of the discussion was rather poor for this study.


W&S Company Limited

Address: Fl.10, Western bank Building, 40 Pham Ngoc Thach St., District 3, HCMC.

Phone: (08) 38 223 215 Fax: (08) 38 223 216

E-mail: [email protected]

Client site : http://vinaresearch.jp

Member site : http://vinaresearch.net

CONTACT INFORMATION:

The copyright of this report belongs to W&S market research company, 2012. The results of this survey can

be publicly used, but must be cited and sourced from Vinaresearch. In the circumstance of using the table

and graphs from results of this survey, the data at the source must be clearly stated and based on survey

results collected from Vinaresearch.

Report about Job Changing in Vietnam 2012

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Transcript of Report about Job Changing in Vietnam 2012