Reorganisation & Change TF-MSP Meeting

Alcalá de Henares, 6. May 2013

Patrik Schnellmann patrik.schnellmann@switch.ch

© 2013 SWITCH

• About SWITCH • Strategy development process • Organizational change • Experiences and lessons learned

Content

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© 2013 SWITCH

• 1987 – founded by Swiss confederation and cantons • Non-profit foundation • 100 employees in Zurich • Services for Swiss higher education sector

– Network and related services – Security – E-Learning – Collaboration tools

• Services for third parties – domain name registration – security services for banks

SWITCH

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© 2013 SWITCH

Users of our services

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IT

45 institutions IT departments

80’000 Researchers / Professors

214’000 Students

© 2013 SWITCH

Organization chart

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Foundation Council Foundation Committee

Managing Director

Universities & Public

Central ICT Providers

Researchers & Lecturers

Learning Individuals

Commercial Customers

Supporting Operations

© 2013 SWITCH

• About SWITCH • Strategy development process • Organizational change • Experiences and lessons learned

Content

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© 2013 SWITCH

New strategy – how to get it?

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© 2013 SWITCH

Strategy development • Long term trend analysis • Creating a future vision with stakeholders

– Definition of fields of business activity with core and special business

• Formulation of new strategy with vision, mission and guiding principles

• Definition of main directions in fields of activity

Strategy 2020 – development process

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© 2013 SWITCH

Organizational changes • Definition of new organizational structure

– Allocation of services to teams

• Allocation of people to teams and services • Hand-over phase and definition of interfaces • Consolidation

Strategy 2020 – implementation

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© 2013 SWITCH

2008 Long term development prospects •  Trend analysis •  Future vision •  Fields of activity

2010 Strategy formulation •  Approval by

foundation board

2011 Implementation •  Discussion in

management •  Communication to all

staff •  Define organizational

structure (July) •  Organizational

changes (October)

2012 / 2013 Implementation •  Consolidation of

organizational structure

•  Change management

Strategy 2020 – a long process

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© 2013 SWITCH

“SWITCH opens up the knowledge space”

“SWITCH as a part of the Swiss higher education community makes its researchers, professors and

students more successful on the whole world through comprehensive networks and leading ICT

services.

Vision and Mission

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© 2013 SWITCH

Fields of activity

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 Core  Business  

•   Academic    Network  •   Collabora2on      Support  •   e-­‐Iden2ty  for        Lifelong  Learners  

 

     

Special  Business  •   e-­‐Learning  •   e-­‐Science  

           

Innova2on  process  •   Innova2on-­‐  and  Community-­‐Management  

     

           Third  Party  Business  •   Domain  Names  und  Internet-­‐Services  •   Services  for  third  par2es    

Pool of Ideas

© 2013 SWITCH

• About SWITCH • Strategy development process • Organizational change • Experiences and lessons learned

Content

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© 2013 SWITCH 14

© 2013 SWITCH

• Organization size of 100 people • Hierarchy on paper – network in real life

Organizational change

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© 2013 SWITCH

Foundation Board

Managing Director

Network Net Services Internet Domains

Management Services

Organization chart (up to 2011)

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© 2013 SWITCH

Organization from end of 2011

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Foundation Board

Managing Director

Universities & Public

Central ICT Providers

Researchers & Lecturers

Learning Individuals

Commercial Customers

Supporting Operations

© 2013 SWITCH

• About SWITCH • Strategy development process • Organizational change • Experiences and lessons learned

Content

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© 2013 SWITCH

• What will be my new job? • Who will be my new boss? • Who will I work with?

Answer these questions timely to keep uncertainty low.

Uncertainty

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© 2013 SWITCH

People turnover increased significantly Consumes resources from management and HR Risk of mis-hirings Possible reasons - Disapproval of new strategy - Change of job profile - New team / new boss - Unfulfilled expectations

People turnover

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© 2013 SWITCH

• Organization structure is changed fast • Organization culture changes slowly • Actively manage change

Change management

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© 2013 SWITCH

• New market segments move into focus • IT departments are traditional customers • Manage IT departments as important stakeholders

Perception of stakeholders

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© 2013 SWITCH

New services • Procurement • SPAM filtering service • Filesync and –share service (Dropbox-like)

First results from the new strategy

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