Creating value by removing organisational silos

Yves Zieba

June 2012

Who we are ?

A business and strategy consulting company

– With a wide network of experienced professionals, experts

– Experience with Thomson Reuters, world leader in intelligent information, Arthur D.Little, worldwide experts in innovation management.

Studied in the best Universities ( IMD, ESCP EUROPE, LBS)

Experience in building a Customer Centric Organisation.

World-class services in

- Project Management (PMI-PMP)

- Agile: Certified Scrum Master

- Business Process (BPMN)

- Social responsibility and Code of ethics

- Innovation and Change agents

- Behaviour Change Technics

- Stakeholder Management

Principles & values

• Fair play attitude

• Professional (PMI Code of Conduct)

• Enthusiasm, energy and smile

• Ethics, Respect, Honesty

• Corporate Social Responsibility

• Creating measurable value

• Participatory Methods and Agile (Management 3.0)

Our 6 value propositions • We enable our client organisation to:

1. Introduce well governed mobile solutions in order to increase their enterprise growth

2. Have better analytics and business intelligence in order to attract and retain customers

3. Use cloud computing and virtualisation (SaaS, Paas, Iaas) to reduce enterprise costs and deliver operational results

4. Use Collaboration solutions to innovate and Create new products and services

5. Improve their sales and marketing efficiency, effectiveness and productivity

6. Improve their compliance, governance, risk and security

Efficiency & Effectiveness

Efficient Business Process

Sales

Process

Retention

Process

Performance Management

Commission Calculation

#1 — Prepare for effective Business Process Modeling #2 — Model the business enterprise #3 — Adopt a BPM framework #4 — Use a standard modeling language #5 — Develop models derived from stakeholder requirements #6 — Model what you know #7 — Model with a purpose #8 — Select a target domain #9 — Perform requirements analysis #10 — Keep it simple

Examples of level 2 business processes for the account management function

Sales Processes

Customer Account

Segmentation & Classification

Account Manager

Allocation &

Maintenance

Sales Order Processing

Opportunity & Pipeline

Management

Sales Forecast Management

Sales Campaign execution

Simple rules for complex decisions

Make better decisions

Balance structure and flexibily

Improve coordination

Optimise your IT and data operations t enable your strategic objectives

The simple approach

Efficiency

Gouvernance

Organisation

Business Process

Information Relevance

Project/Program Management

Metrics based Performance Management

Our recommendation

• Analyse current situation

• Determine desired end-state situation

• Identify Gaps (Organisation, Behavioural, content, functionality, IT…)

• Translate into multiple scenarii

• Chose right scenario

• Size risk and opportunity response and action plan accordingly

Our granular approach

Documentation Management

Master Data

Email filtering Information Relevance

News Management

Business Process

Metrics Creation

Work Instruction

Social Network

Target Settings

Performance Management

Governance