Removing Barriers to Access with a Conversation-first Approach
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Transcript of Removing Barriers to Access with a Conversation-first Approach
![Page 1: Removing Barriers to Access with a Conversation-first Approach](https://reader037.fdocuments.net/reader037/viewer/2022110108/58d0eea31a28abba558b68fd/html5/thumbnails/1.jpg)
Removing barriers to access with a Conversation-first Approach
Stacey Swinehart and Rachel Power
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Conversation-first is literally a conversation between you and the user.
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The conversation is human, which makes the experience intuitive, simple and expected.
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Accessibility is inherently baked in.
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The user is the hero.
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Approach
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Create a robust and thoroughly examined user problem statement.
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BadLet’s build a cloud based photo-management system
because users’ lives would be easier if they could
manage their digital photos through an elastic search
driven by date and location.
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BetterI have so many digital photos floating around and I can’t
keep track of them. I wish there was a way to organize
them so I could better enjoy AND share them with friends
and family members more easily! I hate losing my happy
memories and not being able to easily access what I
want to see when I want it. I miss the days of photo
albums, that was so much easier
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BestI take lots of photos with my phone and they go to
someplace called “the cloud” - I have no idea where that
is. I want to be able to find, share and even print my
photos whenever I want, by myself, without having to ask
my grown children to do it for me. Why can’t it be easier?
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Create realistic personas based on actionable user insights.
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Start the conversation.
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Focus on the user and their problems, not yours.
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The user’s story always includes barriers.• Temporary or permanent mobility challenges• Issues with language or reading comprehension• Visual impairments• Aging-related realities• Long-term degenerative diseases
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Create a user journey map.
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Whiteboard journey map.
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The conversation naturally defines the UX flow, page layout, calls to action, interaction and hierarchy.
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So, how does Conversation-first help my team create accessible designs?
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Conversation-first reframes the mental model for UX design.
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Design best practices still matter.
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Real world – Blue sky vs. inherited legacy design.
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This is not #fakenews #alternativefacts. It’s going to be YUGE! Questions?