Remote Optimization and O&M Service--Maintain network performance, always

Key Challenges in this emergency period

No real time alarm monitoringNot enough resource for onsite

service

No regular health check and

analysis for whole network level

No plan and resource for

urgent Changes

Cannot monitor the alarms

on time

Cannot Handle the issue

on time

Cannot identify the potential risk

on time

Cannot implement the changes

on time

Network Impacted Business Impacted

Huawei responses to these challenges

Remote Operation Remote Optimization

Full network infrastructure

Monitoring & Helpdesk

Quick Change

Issues Handling

Monitoring, TT creation, Reporting

Change plan, Plan review,

implementation, verification

Standard process for the issue

handling

forecast for capacity

Health

Inspection

Configuration Recommendation

Precaution and rectification analysis

Plan creation, Plan review,

Inspection, Report output

Network analysis, key findings,

Professional Recommendation

Product alert showing a potential risk,

provide the preventive solution

Quick recoveryQuick response for

Change

Potential risk

identification

Preventative analyses

of optimization

Expert War Room

for critical issues

Full control of the

network

Anywhere, Anytime, Huawei is always with you

Quick response from experts with global experience，follow the standardized processes

on the unified platform, ensure high quality and efficient service

Unified Platform

100+ experts with best

Practice experience

ITIL process for

standard operation

25% more resource for the

operation tasks

Simplified process for the

quick response

Extend the capability for more

remote connections and activitiesGSC

Regional TAC

Country TAC

Mexico

TAC

Romania

TACRussia

TAC

Turkey

TAC

Egypt

TAC

India

TACMalaysia

TAC

China

TAC

Korea

TAC Japan

TAC

Mexico GSC

Romania

GSC China GSC

Brazil

TAC

Huawei Solution enables remote service delivery

• Customer needs to help with setting up the VPN link between their network and Huawei Operation Center

• Data collection will strictly follow all the relevant rules and regulations, such as GDPR

Customer network Remote Operation Center

Helpdesk

24*7

VPN LINKRemote

access

Professional

Knowledge

Experience

Unified

Platform

Network

Management

System

(manage one /

eSight/ U2000)

Summary for the Remote Operation & Optimization

Remote Monitoring We take care of your network all the times

Health check Regular Health Check to ensure your network quality

Quick Response We respond to your alert at anytime and anywhere

Quick Changes implement the changes quickly with high quality

Proactive Product alert for potential risk, predict the capacity issue

Copyright©2020 Huawei Technologies Co., Ltd.

All Rights Reserved.

The information in this document may contain predictive statements including, without limitation, statements regarding

the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially

from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei

may change the information at any time without notice.

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