Remote Desktop Services Guide - European Parliament · to your European Parliament standard...

DG ITEC ESIO - STANDARDS

Remote Desktop Services Guide

iPad

Remote Desktop Services Guide 1.6 18 November 2016

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Table of Contents

Table of Contents ................................................................................................ 2

Introduction ........................................................................................................ 3

Prerequisites ....................................................................................................... 3

1 Download and Install Citrix Receiver .......................................................... 4

2 Security Authentication ............................................................................... 5

2.1 Case 1: You have a physical token. ........................................................ 6

2.2 Case 2: You have an SMS token. ............................................................7

3 Setting up your Citrix Account ...................................................................10

4 Access and Use the Remote Desktop .......................................................... 12

5 Quitting and Logging Off ............................................................................ 16

6 Troubleshooting ......................................................................................... 20

6.1 Keyboard issue .................................................................................... 20


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Introduction

This document explains how to install Citrix receiver and how to use it to remotely connect

to your European Parliament standard configuration desktop environment. This will allow

you to work is the same environment as in the office from any device anywhere in world

with an internet connection. Giving you access to all the files and software that you can

normally use only in the office.

In this guide you will learn how to install Citrix Receiver and how to use it to remotely

access your work desktop on an Apple iPad.

Prerequisites

Install and connect with iPad

To be able to use Citrix Receiver to remotely connect to your work desktop you need:

- An Internet connection,

- An RSA key for secure authentication (hard token or SMS token),

- You must be a member of the Remote Desktop Services group.


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1 Download and Install Citrix Receiver

Go to the App Store and search for the "Citrix Receiver" application.

Download and install the application.

A new icon is now available.


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2 Security Authentication

If you are connected to an internet network within a European

Parliament building go straight to step 3.

If you are connected to the internet from anywhere else you must be allowed through the

European Parliament firewall. You must complete this step every time you want to

use Citrix Receiver outside an EP WIFI network.

Open Safari and go to...

If your main work location is in Brussels, go to this address:

https://bauth1.europarl.europa.eu:8443/

If your main work location is in Luxembourg, go to this address:

https://lauth1.europarl.europa.eu:8443/

It is recommended that you add the address to your "favorites" folder because you will need to repeat this step whenever you connect with Citrix from a non EP network.

Input your EP user name (The same one you user to access the computers in the office) and tap on "Submit".

The next step depend of your RSA authentication method.






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2.1 Case 1: You have a physical token.

Input your personal pin-code followed by the current 6 digits code as displayed on your RSA key.

Tap on "submit".

These should have been given to you by your Local System Administrator (LSA).

If you do not have a personal pin-code or an RSA key you may not have access to the remote desktop services. Ask your LSA for more information.

Select "Standard Sign-on". Tap on "submit".


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Wait for the authentication process to complete. Once the process is done you will have 6 minutes to complete step 3 or 4. If you take longer you will have to perform this step again.

2.2 Case 2: You have an SMS token.

Input your personal pin-code for SMS Token and tap on "submit".

These should have been given to you by your Local System Administrator (LSA).

If you do not have a personal pin-code or an SMS Token system, you may not have access to the remote desktop services. Ask your LSA for more information.


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You will receive an SMS with a onetime token code that expires after use or after 5 minutes.

Enter the received code and tap on "submit".

Select "Standard Sign-on". Tap on "submit".


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Wait for the authentication process to complete. Once the process is done you will have 6 minutes to complete step 3 or 4. If you take longer you will have to perform this step again.


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3 Setting up your Citrix Account

Depending on your place of work some details of your account will change. A Luxembourg

account will still work when in Brussels and vice versa. You can also set up two accounts,

one for Brussels and one for Luxembourg. This way you will have a backup account if one

of the servers goes down.

If you are not using a European Parliament WIFI network you have to

complete step 2 before setting up your account.

Start the Citrix Receiver App.

Select "Add account".

If your main workplace is Brussels write:

https://tswebbru.secure.europarl.europa.eu/pnagent/config.xml

If your main workplace is Luxembourg write:

https://tsweblux.secure.europarl.europa.eu/pnagent/config.xml






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On Description write: "Bru" or "Lux" depending on your location.

On Username write your EP user name

On Password write your EP password

On Domain write: "ep.parl.union.eu"

Tap on the "Save" button.

If this does not work and you are not using an EP WIFI network make sure you completed step 2 under 6 minutes ago.

Tap on the "+" button next to EP 7 Desktop. This will add an icon to the Citrix Receiver main screen.


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4 Access and Use the Remote Desktop

Remember that whenever you want to use Citrix Receiver outside an EP WIFI

network you must complete step 2 (Security Authentication). If you are

connected to an EP WIFI network you only need to complete this step.

Start the Citrix Receiver App

Enter your EP password :

And Click Connect

Tap on the Desktop 7 icon to

remotely access your desktop.


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Use your iPad as if it were a

standard European Parliament

configuration PC. With access to

the same programs and files as

you would in the office from

anywhere in the world.

Tap on the arrow at the top of

the screen to bring up the Citrix

Receiver Menu.

This is the menu, it allows you

to navigate through the

different features of Citrix

Receiver Remote Desktop.

Return to the main screen, exiting Remote Desktop but not logging off (See step 5 for instructions on how to log off).

Pair a Bluetooth device (e.g. keyboard).


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Brings up virtual

arrow keys.

Brings up a virtual keyboard.

Tap on to discard keyboard.

Alternative touch control where you drag the mouse pointer with your finger around the screen

Zooms in the area where the pointer is allowing for more precise control and better legibility.


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Opens a gesture menu explaining the different multitouch gestures that can be used to navigate on the desktop.

Switch to another application run from Citrix Receiver. Currently only Remote Desktop is supported so this feature is useless/


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5 Quitting and Logging Off

After using Remote Desktop Services it is important that you quit

and log off. Failure to do this is a security risk. This is particularly important if

you are using RDS somewhere outside the EP. Note that if the RDS session

is inactive for more than one hour it will automatically log off and you will

lose any unsaved work.

There are two ways to log off RDS using the iPad.

The first is to open the start

menu (1) and click on the

log off button (2).

This will end your RDS

session and take you to the

Citrix Receiver interface.

Here tap on the "+" button

on the left hand side of the

screen.


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This will bring up a menu.

Tap on the "Log Off" button

at the top left corner.

You have now fully logged

off your RDS sessions and

Citrix Receiver

Alternatively, on the RDS

virtual desktop you can tap

on the arrow on the top of

the screen.


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This brings up the iPad

specific menu.

Here tap on the Home

button.

This will take you to the

Citrix Receiver interface.

But note that you will not

have logged off from the

RDS session. If you now tap

on "EP 7 Desktop" you will

return to your RDS session

as you left it.

If you take more than an

hour to return however the

RDS session will have

automatically logged off.

You can now fully log off by

tapping on "+".


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This will bring up a menu.

Tap on the "Log Off" button

at the top left corner.

Because you have not

logged off your RDS session

a message will appear.

This is a standard Citrix

Receiver message. Ignore

what it says about unsaved

data. Because of security

reasons your session will be

automatically logged off

after one hour on inactivity,

this means you will lose all

unsaved data.

Tap on "Log Off".

You have now fully logged

off your RDS sessions and

Citrix Receiver


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6 Troubleshooting

6.1 Keyboard issue You can encounter a mismatch between the letter you tap on the virtual keyboard and the

one displayed on the remote session (i.e. you tap on Q and you see an A on your Word

document).

In this situation, you have to change an option on the Citrix Receiver for Mac application.

Start the Citrix Receiver App.

Tap on the “gear” at the top right corner.

Tap on “Keyboard Options”.

Tap on “Automatic keyboard” button so that it changes from green to grey.

Tap on “Done”.

You can then start a new EP 7 Desktop session.

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