Remote Desktop Services Guide - European Parliament · Remote Desktop Services Guide 1.5 12 June...

DG ITEC ESIO - STANDARDS

Remote Desktop Services Guide

Windows 7

Remote Desktop Services Guide 1.5 12 June 2017

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Table of Contents

Table of Contents ................................................................................................ 2

Introduction ........................................................................................................ 3

1 Download and Install Citrix Receiver .......................................................... 3

2 Installing Citrix Receiver ............................................................................. 6

3 Change Intranet Settings ............................................................................. 8

4 Security Authentication .............................................................................. 11

4.1 Physical token....................................................................................... 12

4.2 SMS token ............................................................................................ 14

5 Connecting to your Work Desktop ............................................................. 17

6 Quitting and logging off .............................................................................. 21


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Introduction

This document explains how to install Citrix receiver and how to use it to remotely connect

to your European Parliament standard configuration desktop environment. This will allow

you to work is the same environment as in the office from any device anywhere in world

with an internet connection. Giving you access to all the files and software that you can

normally use only in the office.

In this guide you will learn how to install Citrix Receiver and how to use it to remotely

access your work desktop on a windows 7 PC.

You must only perform steps 1 to 3 the first time you use Remoter Desktop Services. The

next time you must repeat only steps 4 and 5 to connect.

Install and connect with Windows 7

To be able to use Citrix Receiver to remotely connect to your work desktop you need:

- An Internet connection

- An RSA key

- You must be a member of the Remote Desktop Services group

1 Download and Install Citrix Receiver Open your browser and go to :

http://www.europarl.europa.eu/portalep/Main.html

Click on the Location closer to where you work. If you are somewhere else either location will do.




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Click on the Download Link

on the menu

Click on the "Go to Citrix

Website" button


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This will take you here.

Click on "Download

Receiver for Windows"

You should now have Citrix

Receiver. If prompted to

"run" by the browser do it.

Otherwise locate it on the

Hard drive and double click

to start the installation

process.


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2 Installing Citrix Receiver

Run Citrix Receiver.exe.

Windows will ask you if you

want to allow Citrix

Receiver to make some

changes to your computer.

Click on "Yes".

Click on "Install"


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Wait for Citrix Receiver to

Install.

That’s it, once the

installation ends the setup

program automatically

exists and you are done.

IMPORTANT NOTE

Note that you will not have to run Citrix Receiver yourself. The program needs to be

installed to be accessed by online applications. To connect to your work desktop remotely

follow to steps 3, 4 and 5.


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3 Change Intranet Settings

To use Citrix Receiver you need to change the Intranet settings on Windows 7.

(1) Open the "start" menu and

(2) go to control panel.

Click on "Network and Internet"

Click on "Internet Options"


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Click on the "Security" tab.

(1) Select "Local Intranet" then

(2) click on "Sites"

Click on "Advanced"


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(1) Copy this link to the selected

text field:

https://tswebbru.secure.europa

rl.europa.eu

(2) Then click on "add"

Finally exist all the windows

clicking on "close" then "ok"

ensuring the changes are saved

Repeat the same process with

this link:

https://tsweblux.secure.europa

rl.europa.eu

You now have the correct

settings to remotely connect to

your work desktop using Citrix

Receiver.






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4 Security Authentication

If you are connected to an internet network within a European

Parliament building go straight to step 5. If you are connected to the

internet from anywhere else you must be allowed through the European

Parliament firewall.

Go to the RDS Portal Website.


Select the Location of the Server you wish to connect to.

For better performance choose the server closest to your location. (e.g. if at home in Brussels select the Brussels server).

If one of the servers is down you can always connect with the other one regardless of your location.

If neither in Luxembourg or Brussels select any of the two.

You are now in the portal for

Remote Desktop Services.

You must complete a two-step

login process.

Click on 1. Security Access




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4.1 Physical token If you have SMS token go to “4.2 SMS Token” and skip this part for

physical token

A new window will appear.

Input your EP user name and

click on "Submit"

Input your personal pin-code

followed the current RSA key as

displayed on the electronic

token. Click on "submit".

These should have been given to

you by your Local System

Administrator (LSA)

If you do not have a personal

pin-code or an RSA key you may

not have access to the remote

desktop service. Ask your LSA

for more information.


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Select "Standard Sign-on". Click

on submit.

Wait for the authentication

process to complete. Once the

process is done you will have 6

minutes to complete step 5.

If you take longer than that you

will have to perform this step

again. This is a security

precaution.


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4.2 SMS token If you have physical token skip this part and go to “5 connecting to

your Work Desktop”


Input your EP user name and

click on "Submit"

Input your personal pin-code

for SMS Token and “Submit”.

You will receive a SMS with a

Token code that expires after

use or 5 minutes.


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Input your Token code and click

on “Submit”.

Select "Standard Sign-on". Click

on submit.


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Wait for the authentication

process to complete. Once the

process is done you will have 6

minutes to complete step 5.

If you take longer than that you

will have to perform this step

again. This is a security

precaution.


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5 Connecting to your Work Desktop Return to the RDS portal website.

Click on "2. Remote Desktop Login".


Enter you European

Parliament username and

password. These are the

same you use at every day

at the office. Then click on

"Log on".


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You do not need to install

anything. Click on "Skip to

log on" as marked on the

screenshot.

Click on desktop 7.

A new window will open

on your desktop. You will

have to wait while CITRIX

configures your remote

desktop.


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After configuration is

complete a new Desktop

with the same

configuration, files,

programs and access

rights as your office PC

desktop will appear.

Note that the remote

desktop is embedded

within your actual

desktop. You can easily

switch back and forth if

you need to work on both

simultaneously.

You can maximize the size

of the Remote desktop by

clicking on the maximize

button.

(1) Notice that you have

two taskbars. The one

below is for your actual

desktop; the one above is

for the remote desktop.

(2) You can access your

main app via the shortcuts

on the Remote Desktop.

1

2


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To access your documents

click on the "start" menu

(1) and then on documents

(2)

You can also use the start

menu to access any

programs that do not have

a shortcut on the desktop

(3).

3

2

1


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6 Quitting and logging off

IMPORTANT NOTE

After using Remote Desktop Services it is important that you quit and log off. Failure to do

this is a security risk. This is particularly important if you are using RDS somewhere

outside the EP.

Note that if the RDS session is left inactive for more than one hour it will

automatically log off and you will lose any unsaved work.

To properly exit an RDS

session you must (1) open

the Start menu and then

(2) click on "log off".

Then you must go to the

web portal where you

started the RDS session

and click on "Log Off" on

the top right corner.


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Logging off will take you to

this website. It will ask you

to exit the browser tab for

security reasons. Do it.

You have now fully quit

and logged off your RDS

session.

Finally you can click on

the "-" icon on the top

right corner to minimise

the RDS window (1).

This will not exit your

session but leave it

running in the

background.

You can return to it by

clicking on the CITRIX

icon in the taskbar (2).

It will automatically log off

if you do not return to it

within one hour.

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