Remote Demo Guide · A passenger localized in a station is using an Emergency Call Point to alert a...

Alcatel-Lucent Enterprise Services

Edition Date Author Modifications / Comments / Details

1 2017-05-04 Sebastien Véron

Creation

2 2017-07-07 Serge Le Louet Modification :Number & Server Name

3 2017-09-22 Serge Le Louet Ipdsp Modification

4 2017-10-09 Serge Le Louet Flight Info

5 2018-03-27 Serge Le Louet Rainbow flight info

6 2018-11-30 Serge Le Louet Rainbow Application

7 2019-03-13 Serge Le Louet Call Queuing

8 2019-05-03 Serge Le Louet Call routing

9 2020-04-29 Serge Le Louet Update information

Transportation

Remote Demo Guide

T R A N S P O R T A T I O N D E M O G U I D E

Transportation demo guide

Alcatel-Lucent Enterprise Services Ref. Sll 20170707001-1 Ed.9.0 /22

Sommaire

1 I n t r o d u c t i o n 3

2 D e m o p r e re q u i s i t e 3

2.1 Booking ................................................................................................ 3

2.2 Connection ............................................................................................ 4

3 I m p ro v e Em e rge n c y C a l l R e s po ns e 4

3.1 Introduction .......................................................................................... 4

3.2 High Level Architecture Diagram ................................................................. 5

3.3 Configuration ......................................................................................... 6

3.4 Demo Script ........................................................................................... 7

4 A i r p o r t C a l l F l i g h t Ap p l i c a t i o n 1 6

4.1 Introduction ......................................................................................... 16

4.2 High Level Architecture Diagram ................................................................ 16

4.3 Configuration ........................................................................................ 17

4.4 Demo Script .......................................................................................... 17

5 P a s s e ng e r E x pe r i e n ce 2 0

5.1 Introduction ......................................................................................... 20

5.2 Configuration and Set-Up ......................................................................... 20

5.3 Demo Script .......................................................................................... 20

5.4 Conclusion and key takeaway .................................................................... 22



1 Introduction

The aim of this document is to describe all aspects of the Transportation Demo Booth for communications. It contains the architecture of the demo, and explains how to configure each component of the Transportation demo. This document also contains demo scripts, which will help the demonstrator carry out the various demos cases.

This demo guide includes two demos:

• Improve Emergency Call Response to address Safety & Security

• Airport Call Flight application to address Operational Efficiency

2 Demo prerequisite

2.1 Booking

http://edemo.al-mydemo.com/?page_id=2726

http://edemo.al-mydemo.com/?page_id=2726



2.2 Connection

Hi XXXXXXX, Your demo request for Transportation from 2017-07-14 15:00:00 to 2017-07-14 17:00:00 (CEST) has been approved! Details for connection:

• Transport o Computer: 10.99.8.1 o Remote Desktop gateway: dmz33-rdpgw.al-mydemo.com o First login (Your personal one for the gateway): ebs\XXXXXXX o First password (Your personal one for the gateway): xxxxxxxxx o Second login: ebs\station.security o Second password: Aledemo2017!

Enjoy, eDemo team [email protected] +33 2 98 28 53 54

Transport.rdp

3 Improve Emergency Call Response

3.1 Introduction

Key Message: This demo supports the value proposition message about Security and Safety communication system: “Build on a secure and redundant platform we deliver a set of solutions to address specific security challenges and API middleware to integrate our solutions within the global security solution” This demo is an example of security solution to improve emergency call response using Emergency Notification Server solutions. A passenger localized in a station is using an Emergency Call Point to alert a “station operator” localized in the station and an “operator dispatcher” localized in an operational control center (OCC). Then during the demo we’ll show the 4 main steps of this process:

• Multi-channel notification, Call Priority and Call Answer

• Geo-localization

mailto:[email protected]



• Mobilization of mobile team to coordinate emergency response

• Recording and call tracking for post incident investigation

3.2 High Level Architecture Diagram

High Level Architecture Overview:

Emergency Call Point : The passenger is using a SIP Emergency Call Point (ECP) provided by Castel (AAPP). Those ECP can be customized according to customer request. The one used in the EBC is one used by a Light Rail Transport in France. The ECP has 2 buttons:

• Emergency Call

• Information Call Station Operator : The station operator has a ipdsp OCC Operator : The OCC operator is using a :

- PC application with access to geo-localization and call tracking

OCC Operator • PC for

notification and geo-localization

• 8088 android with Conferencing Apps

ENS

Emergency Call Point • Emergency

Button • Information

Button

Station Operator

• 8078s

STATION CONTROL CENTER

MOBILE OPERATIONAL TEAM

SIP



3.3 Configuration

Configuration Information Numbering Plan Configuration

Extension Number Name Device Type

+33298285350 Menu 3/1 Information request RSI

+33298285350 Menu 3/2 Emergency Conference ENS/RSI

+33298285350 Menu 3/3 Controller Station personal Call RSI

3775 Controller Station Ipdsp

10088952 Caller Rainbow Webrtc

Call Queuing http://srv19.al-mydemo.com/callQueuing3775.html/

ENS Configuration

• http://srv68.al-mydemo.com/E911WebAccess/E911Configuration/

(User station.security / Pwd : Aledemo2017!)

http://srv19.al-mydemo.com/callQueuing3775.html/

http://srv68.al-mydemo.com/E911WebAccess/E911Configuration/



• 2 zones are configured :

o Transportation Line 1, Station D(not used)

o Transportation Line 1, Station E

• ENS real time conference panel access : http:// srv68.al-mydemo.com:8191/ens-real timepanel/

• Visual Automated Attendant : http://srv56.al-mydemo.com/#/login

• Rainbow : [email protected] /Aledemo2100!

• Rainbow contacts :

o Flight Booking

o Information

o Emergency

o Station Controler

3.4 Demo Script

3.4.1 Introduction

Present the different component of the demo (see previous chapter) Present the role of each actor (Passenger, Station Operator, OCC Operator) Run Ipdsp Run Rainbow client and validate computer mode

http://192.168.111.68:8191/ens-realtimepanel/

http://srv56.al-mydemo.com/#/login




Login : [email protected] / AleDemo2018!

3.4.2 Call Information Service Button

On rainbow contact call “3986 Information” : green button simulation

Or Call +33298285350 and press 3 then 1 : green button simulation




By pressing the green button the passenger will be routed to the Visual Automated Attendant. Depending of the hour:

• Between 9h and 17h : “welcome to ALE transportation demonstration” you’ll be routed to our agent localized in station”. The call is presented to “Station Operator N° 10088952” without priority.

I

• Between 17h and 9h : “welcome to ALE transportation demonstration” our service are closed you’ll be routed to our agent localized in our operation center. The call is presented to “Station Operator N° 10088952” without priority.

• Modify Open hour : o Press Vaa Key on Ipdsp AddOn Module

Login : informationAdmmin Password: Aledemo2017!



Open “information”

Modify Open hour and save script

3.4.3 Emergency Call and Multi Channel Notification

From Rainbow call contact 3972 Alarm : red button simulation : emergency call Or

Call +33298285350 and press 3 then 2 : red button simulation : emergency call o Choice 1 for Ens Call o Choice 2 for Call Queuing

1: Ens Call

Emergency call is presented simultaneously to OCC Operator and Station Operator.



Call is presented with a specific ringing and display (priority call) Station operator pick-up the call

Station operator phone OCC Operator PC

The emergency call is presented as a priority call with a specific ringing tone and a specific display. It automatically create a conference bridge.

A notification is pop-up on the OCC operator PC.

3.4.4 Geo-localization and acknowledgement

On the OCC operator PC and on Notification Pop-Up : o Press “get more information button” to display the geo-localization of the call o Press “acknowledge button” to close the pop-up

The map allows security personnel to see emergency end-points using customer’s own maps, visualize safe evacuation paths and instantly communicate critical data to targeted groups in real time. Customers can utilize building maps, displays of floor plans, schematics with support for video surveillance integration. Maps layouts need to be provided by the customer during the data gathering.

ENS is able to perform multi-channel notification and apply call priority on call when receiving an emergency call:

- Voice call, Voice guide, Silent Monitoring - Email - SMS - Desktop alert pop-up Notification - Alcatel-Lucent mini-message



2: Emmergency Call Queuing

3.4.5 Private Call

On rainbow contact call “Security Station” or

Call +33298285350 and press 3 then 3 : private call

Thanks to ENS we are able to get information about the exact localization of the caller and get tracking to ensure an alert has been acknowledge by an operator



Security Station personal call:

3.4.6 Mobilization of mobile team to coordinate emergency response

On Ipdsp Addon Module press Ens Real Time Key : Open Ens Conference Interface From the ENS conference interface, you see who is connected to the emergency

conference and manage all participants of this conference. o Press the “recall” button to add the OCC Operator o Show the different conferencing features available :

▪ Mute a participant ▪ Hold a participant ▪ Drop a participant ▪ Add a participant (for example : a mobile number)



- Release all call in Real Time conference

ENS enhances coordination capabilities between operator and mobile team thanks to on the fly conferencing and ability to manage from a graphical interface all conference participants. The conference application is a web application which can be integrated within any software used for safety and security. For example, one of our customer has integrated it within a crisis management application used by cruise ship company to make easier the coordination of crisis between cruise ship and the headquarter.



3.4.7 Recording and call tracking for post incident investigation

On Ipdsp Addon Module press Ens Real Time Key : Open EnsEventLog key From the ENS conference interface, drop all participants of the conference. From the operator PC application, open the ENS application

o http://srv68.al-mydemo.com/E911WebAccess/E911Configuration/ o Login : station.security/ Password : Aledemo2017!

Show the last emergency calls and click on it to get all the details of call and access to recording playback features.

3.4.8 Conclusion and key takeaway

Each emergency call handled by the ENS is fully tracked and recorded to make easier the post investigation. For each call, we know who has been notified, who has answered or not the call, when do they answer, who has been added in the call, who and when do they hang up the call. All these information can be exported to csv format. In addition ENS embeds native recording features which allow recording all emergency call without using external recorder.

During this demo we have seen the main features provided by the Emergency Notification Server to improve emergency call response:

• Multi channel notification and call priority

• Geo-localization and acknowledgement

• Mobilization and coordination on mobile team

• Recording and call tracking In addition this solution can easily be integrated with :

• Video Surveillance solution to display video when passenger press the button

• Radio and Paging to coordinate mobile team on the field

• Notification Server to include Emergency Call into the alarming and notification process

http://srv68.al-mydemo.com/E911WebAccess/E911Configuration/



3.4.9 End of Demo

- Logout from Ens - Stop Ipdsp

4 Airport Call Flight Application

4.1 Introduction

Key Message: This demo supports the value proposition message about Operational Efficiency. This demo is an application we have developed for an Airport to improve operational efficiency for Flight Manager. The lead flight manager is in charge to coordinate all processes related to a given flight. By using the call flight application, he can select a flight and easily access to all information related to this flight and a dynamic directory to contact easily the personal working on that flight.

4.2 High Level Architecture Diagram

High Level Architecture Overview:

Airport Information System :

It includes several sub system (FIDS : Flight Information Display, RMS : Ressources Management System, MIS : Management Information System) and can be accessible by API. For the demo purpose the Airport Information System is simulated.

Application Server and PRS :

OTMS (PRS)

Airport Information System (Simulation)

FIDS

RMS

Application Server

MIS NOE

Lead Flight Manager



The application server receives request from the Lead Flight Manager, consult and search information into Airport IS and display the response to the Lead Flight Manager through the PRS

Lead Flight Manager :

He’s in charge to coordinate all the processes related to a specific flight (check-in, cleaning, fuelling, luggage, gate boarding, etc …). The lead flight manager has an IP Desktop running on a tablet and/or smartphone. He can also have a fixed 8078s phone.

4.3 Configuration

Extension Number Name Device Type

3785 Airport 3785 Ipdsp

4.4 Demo Script

!!! Warning !!! Before running the demo please press UpdateFlight key on AddOn module to update flight information database manually. Indeed, the application only looks for flights within an interval of two hours from the current server time.

4.4.1 Introduction

Present the different component of the demo (see previous chapter) Present the role of each actor Run Ipdsp

4.4.2 Search Flight to access to Call Flight Menu

Press the flight search button o Airline : AF or AZ o Flight : 1111 or 2222 or 3333



Select the flight AF1111 to get access to the contextual menu related to this flight

o Flight Information o Call check-in o Call gate o Call Luggage o Call Cleaning Team o Etc ….

Press the Departure button or Arrival button o Display recent flight



In the previous menu, select Flight Information to get more information about : boarding gate, estimated , status, etc …

In the main menu, select Call Gate to automatically call the phone associated to the Gate Number of this flight.

4.4.3 Conclusion and key takeaway

During this demo we have seen an example of integration with Airport Information System to

enhance operational efficiency by giving easy access from to all business and process information from its mobile phone application. In railways and airport, Open APIs become more and more common and can be easily integrated with our communication solution (IP Phones, IP Desktop but also Rainbow) to enhance operational efficiency.



5 Passenger Experience

5.1 Introduction

Key Message: This demo supports the value proposition message about Passenger Experience and how Rainbow CPaaS can enable Passenger Application with Virtual Assistant. This demo is very powerful since it deals with Rainbow integration features with IBM Watson APIs and Airfrance Dev API.

• Air Flight Offer API : this API enables you to find out all the options related to a passenger journey

• Watson API : the Rainbow platforms uses the Watson Conversation to build the bot interaction. Watson conversation allows you to quickly build, test and deploy a bot or a virtual agent across mobiles devices, messaging platforms like Rainbow.

The scenario is very simple to execute as it is a ticket flight booking service scanning the options related to a passenger journey including information on schedule, prices, taxes & surcharges, route information, alternative choices, etc … the results are displayed via Rainbow interfaces and provide all options related to the flight.

5.2 Configuration and Set-Up

Connect on your personal rainbow account and accept the invitationon rainbow You are ready to launch the demo.

5.3 Demo Script



5.4 Conclusion and key takeaway

During this demo we have seen an example of virtual assistant developed with Rainbow API and integrated with IBM Watson for language recognition and Air France Flight Offer API. Transportation Companies are willing to keep a permanent link with passenger creating loyalty and efficiency. Rainbow can enable and enrich transportation application by providing efficient and simple communications means connected with IA and Open Data API.

• It illustrates the concept of Relationship Machine developed by Rainbow : it connects bots, humans and Data to provide relevant information at the right time to the right person.

• It demonstrate the openness of Rainbow with an elegant integration with the state of the art API Platforms (API Watson).

• It shows that when it comes to bots integration, Rainbow is as powerful as Slack or other team collaboration solutions.

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