Remote conferencing and collaboration: Vscene - Jisc Digital Festival 2015

VsceneRemote conferencing and collaborationTim BoundyApplication developmentJisc

Why this is so difficult?

Why this is worth it?

How we can help?

It was either this or Cher….

10/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham 5

» 1995 to 2014

» Used by education, research, administration, content providers

» Snapshot on 30 July 2014…

› 8,151 videoconferencing systems

› 9,866 users

› 1,112 organisations

› ~50,000 conferences per year

The Janet Videoconference Service (JVCS)

710/03/2015 Jisc Digital Festival, 9-10 March 2015, ICC Birmingham

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» address updated customer requirements

» consider new use models

» respond to feedback

» avoid a single point of failure

» reduce costs (£1.6 million p.a. to run)

We needed to:

Change was required


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» Operational model

» Financial model

» Support arrangements

» Technical solution

An opportunity to review:

Change was required




How we can help?

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Telepresence options: Cloud videoconferencing interop services

Just make it work...


Do I …


All these concepts influence:

join / call / connect / dial / book / schedule / launch / just wait…

expectations service design

“What happens when I click Start”? “I don’t understand what’s going on”.

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» A1: “No. Please stop asking that”

Q: “Can’t we just have one system that works with everything”?

“What happens when I click Start”?


» A2: “I’ll do my best”

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Who

What Where

When


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Who

What Where

When

Person to person vs

Video system calls video system


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Who

What Where

When

Person to person vs


Shared physical rooms

vsPersonal endpoints


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Who

What Where

When

Person to person vs




On demand vs

Scheduled (booked) events


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Who

What Where

When

Person to person vs




On demand vs

Scheduled (booked) events

Semi-permanent virtual room

vsTemporarily brought

together




How we can help?

» In 2012* VC saved the UK Higher Education sector:

› £66 million costs

› 10.25k tonnes net of emitted CO2

» For the nine universities studied in detail, savings were between £152k and £1.6million pa

» Each meeting replaced by a VC saved an average of £175

*SusteIT initiative: “Financial and Greenhouse Gas Impacts of Conferencing and Virtual Meetings in UK Universities” core.kmi.open.ac.uk/display/18440789

Why this is worth it..?


http://core.kmi.open.ac.uk/display/18440789

Boring!


Tiring!


» People and conversations, not systems and connections

» Self-service through an intuitive interface, anyone can do this

» Interoperate to create an open community, not a closed ecosystem

A paradigm shift


» More browser-based desktop client use, less reliance on expensive dedicated suites

» More focus on immediate conferences (but still support scheduled meetings, e.g. for teaching)

» New features like personal virtual meeting rooms and more streaming options

» An international platform…

A paradigm shift


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» Launch/schedule a conference

» Manage a live conference

» Use a meeting room

Video tutorials:

Look and feel


http://webmedia.company.ja.net/content/test/vscene/walkthrough/05useameetingroom/05useameetingroom.htm

» Education and research

› centrally funded for schools, colleges, universities, research

» Public services

› reduced rate for public sector bodies

» Commercial

› for providers of education content, services, or collaborations

» International education and research

› GDP-based calculation for other NRENs

Tariff structure


» Uses the same calculation as the GÉANT Cost Sharing Model to generate a starting price, then negotiation

» Bolt on options available:

› MCU integration

› User migration

› Interface language translation

› Branding

» ‘Super Organisations’ allow NRENs to organise and manage their own customers

» Charge vs. usage reviewed annually to ensure value for money

Vscene for HEAnet


Hours of service Target availability

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» The service is available 24 hours a day, 7 days a week, all year

Support and fault management

» The help line is staffed from:

› 8am to 9pm (GMT) Mon to Fri

› 8am to 5pm (GMT) Saturday(excluding Christmas day, Boxing day, New Year's day and Good Friday)

» Videoconferencing service and booking service: 99%

» Gatekeeper hierarchy and gatekeeper service: 99.5%

» Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice.

Service Levels


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» be the best integrated video comms platform available

» be tailored to the needs of education and research, and responsive to customer feedback

» enhance teaching and learning, support research and facilitate collaboration

» allows you to communicate easily with whoever you need to, whenever you want to, and wherever you are

We want Vscene to:

Aspirations


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» Live demonstrations on the Vscene stand – come and have a go!

» Get a reminder of the event –have your photo taken in the Vscene camper van

Visit the Vscene stand

flickr.com/photos/11496967@N07/


https://www.flickr.com/photos/11496967@N07/

Find out more…

Contact…

Tim BoundyApplications and video development team manager

[email protected]

vscene.jisc.ac.uk

vscene.jisc.ac.uk

Videoconference etiquette

How to look like a pro on VC


The blackhead spotter


Peepo…..


Who needs a body when you can VC

Got to go… Gotham needs me



Gnome conferencing

In the first two minutes work out how the conference situation effects your ability to communicate.

» Is there a delay – can I just talk?

» Do I need to mute / unmute?

» Think about the view that everyone else has of you

Tell someone if there is a problem – don’t be too timid, but also don’t ruin a meeting with your own issues.

Use a headset for a desktop client (feedback can be caused by another site)


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Format Environment Numbers Tools

Small Meeting Videoconference 2 to 10 VsceneSkypeEtc…

Workshop / larger meeting / multiple comms

Collaborative environment

5 to 20 ish VisimeetAdobe ConnectEtc…

Event or Presentation to more than 20

Live or pre-recorded stream

20 to 1000s Live stream


Find out more…

Contact…

Tim Boundy

Applications and video development team manager

[email protected]

vscene.jisc.ac.uk

Picture of schedule/launch page

Outline

Outline

Picture of schedule/launch page

Outline

Meeting Room Picture

Remote conferencing and collaboration: Vscene - Jisc Digital Festival 2015

Education

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