REMOTE ACCESS GUIDE

REMOTE ACCESS GUIDE PAGE 1

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Introduction

This guide provides all of the information necessary to connect to MoFo resources from outside

of the office.

Connect Remotely from Your Firm Notebook Using VPN

Connect Remotely from Your Firm Notebook Using Citrix

Connect Your Home PC or Mac to Your Office Computer with Citrix Remote PC

Connect to Citrix Published Applications/Desktops from Your Personal Device

How to Install Citrix Receiver for Windows on a Home PC

How to Install Citrix Receiver on Your Mac

Remote Access Explained

What Are My Remote Access Options?

VPN – The recommended access method when you have a MoFo-configured Windows

laptop that you want to connect to the MoFo network from outside the office. Once the VPN

connection gets established, your laptop will function as it does on the network in the office.

You can print to your local printer and listen to voicemail or other audio files.

Citrix Desktops/Applications – A good choice whether you are using a Windows PC or Mac,

including a MoFo-configured laptop. Citrix Desktops offer the functionality available on MoFo

issued computers with commonly used applications already installed. Published applications

allow you to use software not locally installed on your laptop. You can print to your local

printer and listen to voicemail or other audio files.

Citrix Remote PC– Choose this option when you want to use your home PC or Mac computer

to connect to your office computer. Connecting this way will give you the user experience of

being directly in the office on your machine with access to specific software or other network

resources that are available on MoFo’ s network. You can print to your local printer and hear

your voicemail or other audio files.


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Connect Remotely from Your Firm Notebook Using VPN

You can connect to MoFo’s Virtual Private Network (VPN) using a wireless, broadband DSL, or

cable modem connection. Connecting to MoFo's VPN allows you to use your notebook as if

you were in the office.

1. Establish an Internet connection.

2. Launch Internet Explorer and enter

remote.mofo.com in the address field.

3. Select the Region closest to your current

location.

4. Select VPN as the type of access.

5. Enter your Login ID, Network Password and

RSA Tokencode.

6. Click on the Logon button.

Authentication can take a few moments; once authenticated, you will see the

following:


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7. After the MoFo Connect portal opens, you can minimize the browser window and

begin working.

8. When you are done, you can right-click on the Network Connect icon in your System

Tray and choose Sign Out or simply restart/shut down your notebook.


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Connect Remotely from Your Firm Notebook Using Citrix

Firm notebooks have the ability to launch a Citrix Desktop or Published Applications by using

Citrix Receiver.

1. Open up the System Tray at the bottom right hand corner of

your computer and click on Customize.

2. Find the Citrix Receiver application and make sure its

behavior is set to “Show icon and notifications” Click OK.

3. Now you will see the below icon:

4. To get to your applications, double click the icon. Once launched it looks like the

picture below:

5. Click on the plus symbol (+) to select your favorite applications. Once you click on an

application it will get a green check mark and place it in your main window where it will

remain as one of your favorites.


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6. To remove one of your applications from your main window, right click the icon and

select Remove. Removing an application will not delete the application; it will only

remove it from your favorites view.

7. You can have as many applications as you choose on your default window. To launch

an application, click on the icon.


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Connect Your Home PC or Mac to Your Office Computer with Citrix Remote PC

The Remote PC feature allows you to connect to your work computer from your personal

device. You will need to install Citrix Receiver on your personal machine to use Citrix Remote

PC. Click HERE for instructions to install Citrix Receiver.

You must contact the Support Center or Local IT to install the Citrix VDA software on your work

machine in order to use the new Citrix Remote PC from home.

Note: After the package is installed, immediately log on locally to your work machine so that

your user ID and workstation name are associated correctly. If this isn’t done, the machine will

not show up in Citrix web page.

1. Establish an Internet connection.

2. Open your web browser and enter


Note: Internet Explorer is the

recommended browser to access the

advanced Citrix Receiver features.

However, Edge and Chrome will also work.


location.

4. Select Citrix as the type of access.


RSA Tokencode.



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7. Once you login to the Citrix web page, you should see an icon for your Workstation ID

similar to the picture below. If the icon for your workstation is missing, please contact

the Support Center or Local IT as the RDP component, Citrix VDA, might not have been

installed successfully on your work machine. Click on your Workstation ID to launch the

remote session to your work computer.

8. You can click on the Desktop Viewer toolbar to go full screen. If you have dual

monitors, you can extend the desktop to both monitors. Drag the Desktop Viewer

window so that it overlaps your monitors and then click Full-screen to use both screens.


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Connect to Citrix Published Applications/Desktops from Your Personal Device

Citrix Desktops or Published Applications are also available by using Citrix Receiver from a

personal device.

1. Establish an Internet connection

2. Verify that Citrix Receiver is installed. Click

HERE for instructions to install Citrix Receiver.

3. Open your web browser and enter


Note: Internet Explorer is the

recommended browser to access the

advanced Citrix Receiver features.

However, Safari, Chrome, Edge, and

Firefox will also work.


location.

5. Select Citrix as the type of access.


RSA Tokencode.


8. Once you login to the Citrix web page, you can click in the Search field and type in the

name of your application. When the application is located, clicking on it will save it to

your default window.

9. Double click on the icon for the application or Citrix Desktop to launch it.


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Connect Remotely from Your Tablet or Smart Phone

You can also connect remotely with Citrix using your iPad, iPhone, Chromebook, or Android

devices.

1. Install the Citrix Receiver app from the Apple Store if using an Apple iOS device or from

the Google Play Store if using a Chrome OS or Android device.

2. From your device, use Chrome, Firefox or Safari and enter remote.mofo.com in the

address field.

3. Select the Region closest to your current location. If using OWA, select your home

Region.

4. Select Citrix

5. Enter your Login ID, Network Password and RSA Tokencode.

6. Tap the Logon button.

7. Select the Desktops tab and choose the Remote Desktop or application you need.

Note: If Citrix Receiver is not installed, Citrix Desktops and applications will use a Light version

of Citrix Receiver (Citrix Receiver for HTML5) that requires no installation. Some Citrix Receiver

features will not be available as compared to using the full Citrix Receiver app.


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How to Install Citrix Receiver for Windows on a Home PC

To install Citrix Receiver, follow the steps below.

1. To download the firm-supported version of Citrix Receiver, click on the Windows logo

displayed on the lower portion of the main MoFo Access page

(https://remote.mofo.com)

.

2. Otherwise, to get the latest version directly from Citrix, go to

http://www.citrix.com/downloads/citrix-receiver.html

3. Click on Download Receiver for Windows.

4. Click Save to save the installer to your Downloads folder.

5. Navigate to your Downloads folder which is usually located at

C:\Users\<YourUsername>\Downloads.

6. Double click on CitrixReceiver.exe.

7. Click Install.

https://remote.mofo.com/



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8. Click Next to start the installation.

9. Click Finish to complete the installation.

10. At the Add Account screen, leave the field blank. Click the check box for “Do not

show this window automatically at logon.” and click on Close.

11. Once Citrix Receiver is finished installing, you can open Internet Explorer and browse to

https://remote.mofo.com to access Citrix.



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How to Install Citrix Receiver on Your Mac

1. To download the firm-supported version of Citrix Receiver, click on the Apple logo on

the lower portion of the main MoFo Access page (https://remote.mofo.com).

2. Otherwise, to get the latest version directly from Citrix, go to


3. You will automatically be directed to a Receiver for Mac download page

4. Click on Download Receiver for Mac




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5. Click Open in Finder.

6. Click Install Citrix Receiver

7. At the Introduction click Continue


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8. Click Continue

9. Click Continue

10. Click Agree

11. Click install


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12. Enter in your Mac username and password and Select Install Software.

13. Click Close


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14. Once Citrix Receiver is finished installing, you can open Safari and navigate to

https://remote.mofo.com to access Citrix applications and Remote Desktop.



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How to Configure a Personal Hotspot on Your iPhone

A Wi-Fi Hotspot turns the iPhone into a Wi-Fi router (like the one in your home).The iPhone will

broadcast a Wi-Fi access point that your Firm PC can connect to. The Firm PC connects to the

iPhone using Wi-Fi, and the iPhone connects to the Internet.

To create an iPhone Personal Hotspot:

1. Tap Settings > Cellular

2. Tap Personal Hotspot

2.1 Set Personal Hotspot to On

3. Go Back to the Settings Menu


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4. Select Personal Hotspot

5. Tap Wi-Fi Password and enter a suitable password.


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6. On your MoFo computer, make sure you are not connected to a wireless network

7. On your MoFo computer, check the available wireless network names and look for the

name of the hotspot listed under To Connect Using Wi-Fi (by default it is "iPhone 6s"):

Click “Wireless Networks” icon in the taskbar of your Firm PC and choose the Wi-Fi

hotspot (“iPhone 6s”)

8. Enter the password from Step 5

You should now be able to browse the Internet on your Firm PC or Wi-Fi iPad using the

connection provided by your iPhone. Additionally, you can establish a VPN session or use Citrix

applications and Remote Desktops.


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Remote Access Explained

1. How does Remote Access work? When you connect to MoFo with Citrix, you are

presented with a web page that shows you Remote Desktops and Published

Applications. When launching a Published Application, the application is actually

being run from a remote server but will look and function as if it is running locally.

For instance, launching Adobe Acrobat connects to the server hosting the application.

The remote server will go through the same logon process that occurs on a MoFo

computer. Once your user profile is ready, Acrobat will open on your local computer.

File access and responsiveness will be generally better on a Published Application

compared to running the application locally. This is because it is being run from a

server in the same region as all the other servers hosting your data.

2. Why is it that sometimes when I launch a Citrix session it is fast and sometimes it is not?

The main reason is that your profile is likely being recreated on a server at logon. MoFo

maintains multiple servers to host the virtual desktops. Profiles are deleted from servers if

they are not used for more than 21days or you are using a server new to you.

Most Remote Desktops have four or more servers in load balancing. So, there is the

potential that even though you are currently using server “A,” the next time you login

you might get server “B.” If server “B” doesn’t have your user profile, it needs to go

through the profile creation process. Profiles are deleted every 21 days to keep the

server performing at an optimal level.

3. Are there things I can do to my home computer improve performance? Yes, on your

local computer you can do the following before going to https://remote.mofo.com.

3.1 Close all other applications.

3.2 Minimize the applications that automatically run on start up.

1) PC: Click on Start > Run and type msconfig at the prompt. Click on the

startup tab and uncheck applications you don’t want to launch at start-

up (be careful not to disable your anti-virus program). Restart your

computer to apply the changes.


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