Reminiscences of SDFDS, New Delhi€¦ · 4. My 2nd Innings - Army Experience helped steer Clove...

Lt Gen Dr Vimal Arora (Retd)BDS, MDS, FDS RCPS, FRSM, FICD, FADI

PVSM, AVSM, VSM & Bar, OSRE (Oman)

Chief Clinical Officer, Clove Dental

In the following order…

1. Reminiscences of SDFDS, New Delhi

2. Army Dental Corps – An Independent Identity

3. COVID19 – Strategic Issues for Armed Forces specific to Dental Corps

4. My 2nd Innings - Army Experience helped steer Clove Dental

5. Recognition at all Levels

SDFDS Sydney

SDFDS China

SDFDS Bangkok

SDFDS New Delhi

Virtual from Home

Attended following SDFDS

Reminiscences of SDFDS, New Delhi

Hosted SDFDS at New Delhi 08 – 11 SEP 2014 under Lt Gen Vimal Arora DGDS

4

Welcome Address by Lt Gen Vimal Arora New Delhi 08 – 11 SEP 2014

First Day Cover Release SDFDS New Delhi 08 – 11 SEP 2014

7Live Army Band SDFDS New Delhi 08 – 11 SEP 2014

8SDFDS Members Outstation Visit to The Tajmahal, Agra

Army Dental Corps – An Independent IdentityUnlike any other in the World

DGAFMS

DGMS Army DGMS Navy DGMS AF DGDS

DGDS

Command Dental Advisors

Advisor Airforce Advisor NavyCommandant Teaching

Institutes

DGDS Directorate

Org Structure - Army Dental Corps India (Rare Identity in World)

Dir Gen Dental is a 3 star general like other Dir Generals of Army, Navy & AF

Dir Gen Dental has his own Sectt headed by a Maj Gen

ARMY DENTAL CORPS – INDIAWe have our own FLAG & Colors including Crest

Centre Lady is a Dental Officer topping the course & Getting the Sword of Honour11

IN the background, you can see the Corps Crest. Dental Officers

wear the Crest on their Cap & Belt

Dental Officers have unique Laneyard & Crevit – An identity which is found rarely in the world Armies

13

We have independent Buildings commanded by Dental Commandants

14

We have independent Buildings commanded by Dental Commandants

Largest

Army Dental Centre (Research & Referral), New Delhi

15

Dental Corps Provides Dental Cover to vast Theatres of Command]

➢Varied Terrain with

peculiar Challenges

➢No single COOK-BOOK

Appraoch to all

GLACIER RUGGED MOUNTAINS DRY DESERTS

HIGH SEAS COUNTER INSURGENCY

CO

MB

AT

SU

PP

OR

T

PECULIARITIES

• Highest Battlefield in the world & Cold Deserts 2300m to 6300m with Temp ranging from minus 500 C to plus 500 C• Mule are still the best mode of transportation in certain terrains in inclement weather conditions

CO

MB

AT

SU

PP

OR

T

SIACHEN THE HIGHEST BATTLEGROUND

ON EARTH

Visit by the DGDSCan Command Heptr for same

Highest Dental Centre in the world & Dental Team

COVID19

Strategic Issues for Armed Forces

Dentists hit HARDEST by COVIDDental Work force not ready to cope with Pandemic & Low Intensity Biological

situation

Infrastructure modification in far flung areas & Procuring latest gadgetry & PPE

challenge

Adapting to dynamic changing scenario on daily basis & Adopting new normal

Manpower crunch due to Lockdown –People on Leave could not return

Some of the Strategic Challenges faced in Armed Forces:

Dentistry during COVID19

(Now Overcome)

Contributions from Brig B Jayan Commandant ADC R&R

Strategic Issues during COVID in Armed Forces

Difficulty in managing the Containment in Army setups due to the nature of duties

Difficulty in managing social distancing in

billets as they are not geared up for this

Knowledge & attitudinal change at all levels needs to be

inculcated

Measures for COVID restrictions in forward

areas extremely difficult

Troop movement & many Dental Sections are engaged in COVID

screening

Training activities completely lost at all

levels

Organisational behaviour changes do not come easily & enforcement is difficult in regimented Armies where culture & traditions run for centuries

Dentists hit HARDEST

Coronavirus- an unknown entity, caused

Confusion, panic & chaos

Govt Directives, Regulatory Bodies,

Law Enforcement, Police

Policing Discipline

Negative narrative around Dentistry

Dentists feared future of their profession

Professional Obligation &

Family anxieties

Dentists caught struggling between two

fronts

Govt had a tough task at hand

• Implementation of Lockdown

• Compliance was problem

• Open defiance

• Law enforcement authorities had to enforce Lockdown for control of spread

• Emergency services by hospitals were available, however, Dental Services were stopped

• Dental Councils sent message to lock-down Dental clinics supported by the Govt

• Patients’ were unable to find dental services

• High scare of disease from dental clinics was being spread

• Police were made to check whether dental clinics are open

• Defaulters were man handled.

Clamping Dental Services

2nd Innings

Army Experience helped steer Clove Dental

Confidential, © SDC Pvt. Ltd, 2013

26

Lt to Lt Gen

1977 - 2015

CCO – Clove Dental

Since 2015…

CLOVE DENTAL

❑Fastest Expanding Dental Chain

❑ 349 Clinics at 26 locations in India

❑ 800 Dentists on full rolls and 100+

on Call

❑Seeing 45,000 patients every month


LARGEST DENTAL CHAIN IN ASIA

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349Organic Clinics

800Dentists

26 Cities

1Mn+Patients seen

1 634

66

167

433

614

833

800

DENTIST

110

24

54

63

138

226

315

349

FY 11-12

FY 12-13

FY 13-14

FY 14-15

FY 15-16

FY 16-17

FY 17-18

FY 18-19

FY 19-20

CLINICS

Reaching out to Govt helped

Vast experience of Indian Army helped

76,000 New Cases everyday

34 million Cases

40 million Tests everyday

Population 1312 million

March 22, 2020: India observed Janta Curfew for a day.

March 24, 2020: Prime Minister announced 21-day lockdown in India.

April 14, 2020: Prime Minister extended the 21-day lockdown to May 3.

April 22: Ordinance making acts of violence against doctors as non-bailable

May 1: Lockdown extended till May 17

May 4: Lockdown 3.0

May 17: Lockdown extended till May 31

June 1: India is now the 7th-most-infected country

June 8: Unlock 1.0

July 1: India enters Unlock 2.0

And so on………….

Situation Today - 160 days since lockdown


ADOPTING NEW NORMAL

Shut down All Clinics – 20 Mar

2020

▪ March 19th

▪ Emergency Treatments

❖ Each day 20-30 clinics

opened for emergencies

❖ 102+ Dentists

❖ 53+ Dental Assistants

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Te l D e n t i s t r y

Key Highlights

• No charge

• Pain Relief

• Immediate solutions

25%

98%

14%

0% 20% 40% 60% 80% 100% 120%

GeneralInformation

Emergency & PainRelief

Follow ups

Type of Consultations

edentist@clove launched

Immediate Actions:


COVID-19 ENHANCED 10X SAFETY PROTOCOLS @CLOVE

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Extra Oral Suction

fumigator

1. Disinfection of Clinic Surfaces & Hand-sanitizing protocols

2. 4-Step SterilisationTM for Instruments (in sealed pouches)

3. Aerosol Removal & Air Purifying External High-Suction Machine

4. UV Light (Ultraviolet) Disinfection

5. Daily Clinic Fumigation

6. Responsible Bio Medical Waste disposal

7. Pre-treatment Patient Screening• E-consult before clinic visit• Recording medical & travel history • Infra-red thermal reading & Oxygen level• PPE for Patients – Gloves, facemask, cap, shoe

covers • Mouth rinsing using 0.2% Povidone Iodine or

Chlorhexidine prior to treatment

8. Global standard PPE for Dentists & Dental Assistants

9. Digital, AI-enabled Software for patient records

10. Clinical Audits ensuring 100% compliance

Confidential, © SDC Pvt. Ltd, 2020 32

Participant’s Certificate

Training & TrainingClove Academy

For DoctorsDental Assistants

Clinic Staff &Visitors

Passing the Assessment before joining clinic

mandatory


ENHANCED CLINICAL SAFETY PROTOCOLS IMPLEMENTED


VARIOUS COMMUNICATION COLLATERALS

34

Your trusted dental partner Clove Dental is now operational with 10XSafety Protocols in compliance with MoH&FW guidelines. Call 1800120003232 for appt

SMS

eDentist@CloveWondering if you should visit a clinic or can your problem be solved at home?Talk, Consult over a Video chat with a Clove Dentist.

Confidential, © SDC Pvt. Ltd, 2020 35

Emergency Care & eDentist @ Clove

Oral health is the least of

your worries. Clove Dental

specialists are only a

video/tele consult away

@Zero Cost. Call

1800120003232 or visit

bit.ly/ecnslt

Brand Campaigns-Addressing Customer concern for in-clinic Safety

Dental Leadership Master Class – Take the leadership position & share knowledge

Facebook Live Awareness Sessions

Topic – Let’s Make 2020 year of Oral

HealthViews – 4.6KReach – 11,542

Topic –Implications of Missing TeethViews – 2.6KReach – 8,704

Topic –Implications of Crooked TeethViews – 4.7KReach – 11,941


BTL Webinars Instagram Lives with Mom Bloggers & Lifestyle Bloggers

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PR AND MEDIA OUTREACH


Pay It Forward The CLOVE Spirit

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DENTAL LEADERSHIP MASTERCLASSRedefining Dental Practice with

COVID 19For dental professionals

• How to restart dental practice safely

• Enhanced safety protocols in clinics • Pre-treatment protocol for patients


PUBLIC AWARENESS INTIATIVE

DENTAL MASTERCHAT29th August,2020

LIVE Q& A SESSIONOn

When & How to get treated in COVID times?

PAN India participation

Recognition to a Dental Officer

From the President of the Country

By the Prime MinisterDr Manmohan Singh

By the President of IndiaDr Abdul Kalam

By the President of IndiaSh Pranab Mukherjee


AND THE JOURNEY HAS JUST BEGUN…

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Harvard Business School students at Clove Dental doing summer project

Fastest Growing Business awarded by Tie at London in 2019

India’s most “loved” Ex-President APJ Abdul Kalam at Clove Conference

“Fastest Growing Business Award at Tie London”

After Retirement from various World Bodies

Ultimate Honour for any Head of Service

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India Gate New Delhi Wreath Laying at the India GateAs the Head of the Service

JAI Hind Thank you

47

Reminiscences of SDFDS, New Delhi€¦ · 4. My 2nd Innings - Army Experience helped steer Clove...

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Transcript of Reminiscences of SDFDS, New Delhi€¦ · 4. My 2nd Innings - Army Experience helped steer Clove...