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Sr. Onboarding Consultant

November 2015Eric J. Cobb

Remedyforce Localization and Translation

Agenda• Overview

• Localization and Translation• 5 core languages• What can be translated natively• What can be translated via configuration• What cannot be translated

• Configuration Steps• Configuring Managed Package Field Labels• Configuring Custom Labels

• Summary

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What is Translation

01Overview and best practices

Translation/Localization OverviewAccording to Salesforce Help:

The Translation Workbench lets you specify languages you want to translate, assign translators to languages, create translations for customizations you’ve made to your Salesforce organization, and override labels and translations from managed packages. Everything from custom picklist values to custom fields can be translated so your global users can use all of Salesforce in their language.

Today, we will discuss how this information can assist you with making Remedyforce your own, from changing field labels, to changing the tiles for Self Service, there is a lot of power behind the Translation Workbench within Salesforce.

Languages

English French

GermanJapanese

Spanish

Tabs

Fields

Administration Menu

What can be translated natively?

Managed Package Fields

Managed Package Related Lists

Custom Labels

What can be configured with configuration?

DATAWhat cannot be translated?

—02Configuration

Configuration of Components• Enabling the Translation Workbench• Managed Package Field Labels• Custom Labels (Self Service Tiles)

Enabling Translation WorkbenchSetup>Translation Workbench>Translation Settings

Enabling Translation Workbench

Enable

Enabling Translation Workbench

Choose your languages and your Translator(s)

Configuring Field LabelsFrom this screen you can:• Change Field Labels• Change Related List Values

Configuring Custom Labels(Self Service Tiles)• to Setup>Create>Custom Labels

• You will need to setup a new view here. This will allow you to only see the information that is associated with Self Service

• Setup a view with the filter for Name starts with SS. This will allow you to only see the fields in Self Service

• Sort by Value after you save the view gives you the best chance to find the field you want to change

Sort by Value

Configuring Custom Labels

Changing Custom LabelsThis is a look at what the out of the box tile looks like for Remedyforce today.

Changing Custom LabelsClick on the New Local Translation/Override button

Changing Custom LabelsAfter you do the override, this is what the outcome will be. We now see the tile say “Need Assistance”

—Summary

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SummaryAs you can see, the Translation Workbench is a very powerful tool with the Salesforce Platform. It allows you the ability to manipulate the languages presented in the Remedyforce solution to make it more your own

Allowing Remedyforce to be configured/customized via the Translation Workbench is one of the features that customers love. This gives them the ability to have the freedom to think outside the box and have fields and tiles the way they want without a lot of customization.

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Bring IT to Life.™

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