Release Overview SV9100 R3 (Technical)

SV9100 R3

Release Overview (Technical)

Date: 08 June 2015

Version: V3 Issue 1

Copyright 2015 NEC Enterprise Solutions Exclusively for use by NEC Unified channel partners All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 46

Contents

1. PRODUCT SUMMARY ........................................................................................................................ 3

2. OVERVIEW ........................................................................................................................................... 4

3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON ........................................... 5

LICENSED) .................................................................................................................................................... 5

3.1 Multi SIP Profile Support Increased .......................................................................................... 5 3.2 VoIP LAN Speed ....................................................................................................................... 13 3.3 Store statistical information of RTP ........................................................................................ 15 3.4 System ACD login restriction by login ID Code list ............................................................... 19 3.5 Add the date information in calling history ............................................................................. 21 3.6 Making MTU into System Data .............................................................................................. 23 3.7 Improved ML440 operation .................................................................................................... 25 3.8 Toll Fraud Guard Encryption support .................................................................................. 27

4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE .....................................................29

(R3 VERSION LICENSED ITEMS) .............................................................................................................29

4.1 Wakeup Call Snooze Callback ................................................................................................ 29 4.2 Support TCP Connection of STD SIP ..................................................................................... 32 4.3 Unsupervised Transfer to Remote Conference ........................................................................ 35

5. NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS ..............................................38

5.1 PCPro Power Factor ................................................................................................................ 38 5.2 PcPro Chassis View................................................................................................................. 40 5.3 Softphone ................................................................................................................................ 43

6. HARDWARE AND SOFTWARE ........................................................................................................46

7. TECHNICAL DOCUMENTATION ....................................................................................................46

8. TECHNICAL COURSES .....................................................................................................................46

9. DOCUMENT HISTORY ......................................................................................................................46


1. PRODUCT SUMMARY

Business today demands efficient, seamless communication to enable rapid decision-making and

customer responsiveness. NECs UNIVERGE360 is our approach to help small to medium-sized businesses succeeds at this accelerated level by unifying all aspects of business communication. The

UNIVERGE SV9100 Communications Server is an integral part of this initiative.

The SV9100 Communications Server is the ideal system for small to medium-sized businesses that

wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and

can be expanded to meet your communications needs both now and in the future.

Designed to be both versatile and scalable for growing business needs, the SV9100 supports IP, TDM

video, wired or wireless. It also provides high-powered features and applications that can be

transparently shared between branch or remote locations. Individuals, departments and locations can

work more efficiently by using this feature to communicate seamlessly in real time.

The UNIVERGE SV9100 Communications Server provides converged communications - telephony,

data and video over an IP infrastructure. The solution is targeted at the small to medium sized business

and supports between 8 and 896 users on a single site, and a variety of networking possibilities.

SV9100 R3 builds on the strengths of the previously released R2 to add further functionality to

customers, resellers, engineers.


2. OVERVIEW The SV9100 introduced with the release of SV9100 R3 series software.

R3 software includes these new and enhanced features:-

SOFTWARE (NON LICENSED)

Multi SIP Profile Support increased

VoIP Lan Link Speed Information

Store statistical information of RTP

ACD login restriction by login ID Code list

Add the date information in calling history

Making MTU into System Data

Improved ML440 operation

Toll Fraud SSL support

SOFTWARE (R3 VERSION LICENSED ITEMS)

Wakeup Call Setting Snooze Callback

Support TCP Connection of STD SIP

Unsupervised Transfer to Remote Conference

APPLICATIONS

PcPro Power Factor

PcPro Chassis View

Softphone

For additional information on the SV9100 please refer to Product Overview SV9100 document. All

training courses against new items require the relevant pre-requisite courses.


3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON

LICENSED)

3.1 Multi SIP Profile Support Increased The SV9100 R3 increase the number of SIP Profiles from 2 in R2 to 6.

The SV9100 allows 6 SIP carriers to be used on a single system (as below).


or SIP System Interconnection and 5 Carriers.

3.1.1 Benefits

This allows for more flexibility in call routing and for a more robust solution.

3.1.2 Required Software and Hardware

SV9100 R3 Software

BE113281 GPZ-IPLE

BE114065 SV9100 IP TRUNK-01 LIC Licenses

BE114042 SV9100 SYSTEM PORT-01 LIC if above 64 ports

3.1.3 Required Training

If SV9100 VoIP trained, no extra training required.


3.1.4 Technical Information

Easy Edit Area has been expanded to 6 profiles


System Command Programming Sip carriers can be programmed in different ways, for those familiar with CMD 10-28 and 10-29 you will now see it has been expanded to 6 (Profile 1~6). Enter the relevant information for each Profile (Carrier).

All items previously with 2 profile options (as detailed below in previous release overview) are now 6.

Allocation of the trunks to a profile is performed in CMD 14-18


CMD 10-36 (SIP Trunk Registration Information)

has also been expanded to allow allocation to a profile.

CMD 15-16 (SIP Register ID Setup for Extension) has also been expanded to allow allocation to a

profile.


CMD 21-19 (IP Trunk (SIP) Calling Party Number Setup for Extensions) has also been expanded to

allow allocation to a profile. This allows a different CLI to be sent out from the extension depending on

the SIP carrier the call is made through.

CMD 84-13 (SIP Trunk Codec Information basic setup) now allows the codec setting to be made per

profile.

CMD 84-14 (SIP Trunk Basic Setup) allows different entries to be made. Note the SIP Trunk port must

be different between Profile 1 and Profile 2. By default these are 5060 and 5062.


CMD 84-31 (IPL Echo Canceller Setup) can be set per profile to give optimum performance. This

CMD rarely requires alteration and should be done so with care.

Or via Easy Edit, you will see under Quick Install, VoIP, SIP Trunks, that the 2 profiles are split.


Limitations

PRG84-14-06 SIP Trunk Port Number.

The user has to set different values for the SIP Listen Port for each profile. For example, profile1: 5060, profile2:5062, etc.

Default Gateway

Only one gateway can be used for routing. DNS Server

Only one DNS server can be used. SIP Trunks to a Netlinked node

If you configure a SIP Trunk to Net-Link Secondary System, can use only "profile1". Profile2 will

not be available.


3.2 VoIP LAN Speed SV9100 introduces the ability to display the link speed of the Ethernet port on the CCPU and the IPLE.

This feature is available in PcPro, Webpro and TelPro. Speed and duplex operation can be seen.

These will be as follows:

No Link

1Gbps, Full Duplex

1Gbps, Half Duplex

100Mbps, Full Duplex

100Mbps, Half Duplex

10Mbps, Full Duplex

10Mbps, Half Duplex

3.2.1 Benefits

Where the SV9100 is configured as auto-negotiate for ease of installation, it is possible now to see the

speed agreed on with the connected Network Switch Port.


SV9100 R3 Software

3.2.3 Required Training

No Training Required



The Link Speed is a purely read only area.

Easy Edit

System Command Programming


3.3 Store statistical information of RTP This new feature allows you to check the quality of a VoIP call. Therefore if a customer reports a bad quality call at some time previously this can be checked. The SV9100 stores the statistical data of the quality (RTCP (RTP Control Protocol)) on the SD card mounted to the CCPU.

The information is saved in csv format for easy viewing and editing. The file stores information on the

quality of the calls, such as lost packets, Jitter, etc.

The information can be retrieved via PCPro or can be saved to USB stick via TelPro

3.3.1 Benefits

Allows you to confirm the information stated by customer and more easily diagnose issues.


SV9100 R3 Software

BE113281 GPZ-IPLE

3.3.3 Training Course Required

If SV9100 VoIP trained no training required.



Allows STP statistical data (RTCP (RTP Control Protocol)), to be saved to the SD card or USB.

RTP data is saved automatically every 1000 calls, however this can be performed immediately via

service code. The information is saved in csv format for easy post processing. This information details

the quality of the calls, items such as lost packets, Jitter, etc.

The information can be retrieved via PCPro or can be saved to USB stick via TelPro.

The feature is turned on/off by Class.

About 4.6 M per file memory is used. About 46 M memory is used by ten files (Max).

In a call that using the IPLE, the statistical information on the system side is available.

Only when the terminal is supporting RTCP, the statistical information on the remote side can be

gained. Supports DT700, 800, SP310 and any standard SIP devices supporting RTCP.

Easy Edit



Retrieving the file Click on the RTP information icon

Select the file required, they will have a time/date in the filename so easy to identify. Can also select all.


Select area to download to:

This will download the CSV files.

The CSV file can easily be viewed, filtered, searched on etc to find the call in question and check the statistics for the call.

Start Date End Date

Ext/TRK

Number

Ext/TRK

Number(Call

partner)

Cumulative

Lost Cnt

Max

Fraction

Lost

Average

Fraction

Lost

Number of

Sent RTP

packets

Number of

Received

RTP packets

Cumulative

Lost

Cnt(Remote)

Max

Fraction

Lost(Remot

e)

Max Round

Trip Time

Number of

Sent RTP

packets

Sent Sender

Report

NtpTimesta

mp

Sender

SSRC

Max

Inter

Arrival

Jitter

Averag

e Inter

Arrival

Jitter

Remote

Sender

SSRC

Average

Round Trip

Time

Sent Sender

Report

NtpTimestamp

Sender

SSRC

Max

Inter

Arrival

Jitter

Average

Fraction

Lost

Average

Inter Arrival

Jitter

Remote

Sender

SSRC type

Src

systemID Src port

Des

systemID Des port

2015/13/01 08:52:10 2015/13/01 08:52:12 EXT 270 EXT 210 0 0 0 0 0 0 0 0 0 0 531c7bd1 0 0 0 0 0 0 0 0 0 0 0 0 40047 0 0004000b

2015/13/01 12:36:03 2015/13/01 12:36:12 EXT 270 TRK 001 0 0 0 373 369 0 0 3 307 efc00000746f1fbb83dd3306 0 0 ba7fa853 3 00000000d909b9d9ba7fa853 0 0 0 83dd3306 0 0 40047 0 340001

2157/13/01 13:12:32 2015/13/01 13:16:10 EXT 270 TRK 001 0 0 0 10858 10855 0 0 0 10739 18000000746f291a40d57b21 0 0 2d65822d 0 00000000d909c3362d65822d 3 0 0 40d57b21 0 0 40047 0 340001


3.4 System ACD login restriction by login ID Code list Currently on the SV9100 you can input the ACD login ID for ACD.

The user sometimes inputs a wrong ID, but SV9100 accepts this ID because current SV9100 only

checked the number of digits rather than the actual digits.

From SV9100 R3 it is possible to verify the code, so that only the valid code for that user will allow

logon. An incorrect entry will give an invalid prompt requiring re-entry.

3.4.1 Benefits

Give better accuracy of who is logged in and who can log in.


SV9100 R3 Software

Relevant ACD items


No training required



SV9100 R3 checks both number of digits and an ID list. This would be implemented via item 6 set as

Enable. This will then refer to 41-21 to verify the login.

Easy Edit

Set the ID code length and if verification is needed (default is disbabled, which is same as operation

before R3)

Set unique code for each Agent login

System Command Programmimg


3.5 Add the date information in calling history Details the Date/Time for outgoing calls in the calling history Prior to R3 the DT display had one screen detailing Name and Number, but no Date and Time.

R3 allows the display of Name, with Date and time. On a 28 Char display all the items can be displayed. On A 24/20 display pressing Help/TRF allows you to change from Name with Date and Time to Number with Date and Time.

3.5.1 Benefits

Allows you to scroll through call history/redial and have the date and see time and date information.


SV9100 R3 Software

DT300/400/700/800





There are no items required to turn this on, this is the new operation from R3. There is a new

configuration item to allow pack or unpack of history.

If this data is unpack, all dialed data is saved and displayed as individual items, so shows many calls to

a single destination each showing the time/date of that individual call.

If Packed, it takes the many instances to one number and just shows the last, this can allow for easier

scrolling through numbers. Pack is the default setting.

Easy Edit



3.6 Making MTU into System Data Traditionally an Ethernet frame is 1518 Bytes and many switches and routers comfortably handle this.

However more commonly now, extra fields are added such as preamble and VLAN, also the size of the

data with the frame is increased leading to frames over 1518 Bytes (termed Jumbo frames).

Some switches and routers cannot handle these jumbo frames and so can lead to 2 possible scenarios:

can lead to fragmentation (where the packets are disassembled and reassembled into smaller packets),

leading to delay and greater overhead (as there are now two packets with address information, etc. and a

smaller amount of data in each, meaning the ratio of data to overhead is worse).

Worse than this some network devices may even drop the frames.

SV9100 R3 Software gives the ability to change the Maximum Transmission Unit (MTU) or frame size

for transmission out of the CCPU/IPLE Ethernet connection.

3.6.1 Benefits

This leads to greater compatibility with customers networks, particularly routed networks, where the

MTU sizes can be restrictive (dependent on equipment used or configuration).


SV9100 R3 software.





The Default size is now 1450 Bytes (Previously 1500) for the CCPU Ethernet port and the IPLE port,

these can be set anywhere between 1000 and 1500 Bytes.

Easy Edit



3.7 Improved ML440 operation

SV9100 R3 includes a change to the way the outbound calls are now made from the SV

The ML440 now is more integrated and able to utilise the trunk access code automatically therefor,

mean all inbound number and outbound have a consistent format.

3.7.1 Benefits

More consistent format and improved outdial behaviour.


SV9100 R3 software.

DECT 6.21 release





Previously the Trunk Access Code was not able to utilised, therefore resulting in difficulty if trying to

call back a received call (as Trunk access digits not available to put on the leading 0 or 9).

This is now possible in the same way as the Standard DECT handsets by using the TAC field in the

SV9100.

Easy Edit



3.8 Toll Fraud Guard Encryption support The first release of the Toll Fraud Guard OnBoard Application allow non-encrypted connection to an e-

mail server using POP3.

SV9100 R3 includes the ability to use encrypted connections via SSL/TSL.

A new version of Toll Fraud Guard will be made available to utilise this functionality.

Further details will be made available with the release of the Toll Fraud Guard.

3.8.1 Benefits

Improves security and the number of possible customer site configurations available.


SV9100 R3 software.

Toll Fraud Guard





Further details will be made available with the release of the Toll Fraud Guard.


4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE

(R3 VERSION LICENSED ITEMS)

4.1 Wakeup Call Snooze Callback

This feature offers the service for which SLT users can perform a snooze request on a Wakeup Call.

Call Back Timer can be set in Minutes. The digit for the user to dial to trigger Snooze can be set

(System Wide Settings).

The caller will receive the wakeup call and then be prompted Press X to set a snooze callback.

4.1.1 Benefits

Enables a functionality similar to most alarm clocks.


SV9100 R3 software (H3.00.51)

BE114045 SV9100 VERSION LIC (R3)

SLT


If Hotel Trained no further training necessary



Easy Edit Programming is very simple, two new items



Setting A wakeup call would be set in the usual manner. The caller will receive the wakeup call and then be prompted Press X to set a snooze callback. On pressing X (the digit set in programming) a snooze callback is enable, meaning another wakeup call

will occur in X (time set in programming) will occur.

Cancelling Answer will cancel, however at any time before the snooze call back it is possible to Cancel via: 1 Go Off Hook 2 Dial the Wakeup Call Cancel Service Code (PRG11-14-06 or PRG11-14-08).) 3 The user will hear a confirmation tone indicating the Snooze Callback has been cancelled. 4 Go back On Hook.

Software Upgrade:

For this feature to work, new prompts must be uploaded. This will not be included in the standard

3.00.51 release of R3, there will be a Hotel variant (H3.00.51with these prompts added).

This upgrade will need to be performed via USB, as the prompts will not be uploaded via remote

upgrade.


4.2 Support TCP Connection of STD SIP When a SIP terminal uses the UDP protocol over Firewalls, a keep-alive (or polling) is required on a regular basis. In R3 the SV9100 can use the TCP protocol. The operating system then sends a keep-alive, and the application can go to sleep mode. If we use application on smart phone, we then get a longer battery life. The TCP/UDP is decided on initial negotiation based on the devices support.

4.2.1 Benefits

Ensures your calls are presented to you wherever you are!


SV9100 R3 software.






The item is a read only item. Easy Edit



The item is determined during negotiation.

The SV9100 use TCP protocol for SIP message. If the Request -header and Contact header in REGISTER message have transport=tcp, SV9100 uses TCP protocol. And PRG15-05-01 is set to 1.TCP. When the REGISTER message has transport=udp, or the REGISTER message does not have transport information, SV9100 uses UDP protocol. The SV9100 can use a SIP terminal that does not send REGISTER message. In that case, user selects Transport protocol by PRG15-05-51. Transport protocol are decided by the REGISTER message. When SV9100 sends a response message for SIP message from SIP terminal, SV9100 references contact-header and if SIP message has transport=tcp, the SV9100 send response message by TCP protocol. The Polycom VVX1500 is an example of a terminal using this feature.

Register

TCP PRG15-05-51 = 1 UDP PRG15-05-51 = 0

STD SIP

200 OK


4.3 Unsupervised Transfer to Remote Conference

New feature allowing unsupervised transfer to a remote conference.

The incoming caller can then enter the required PIN to join the conference.

4.3.1 Benefits

Rather than using a specific DDI to the group, the call can arrive at the Conference via an operator or auto attendant.


SV9100 R3 software.


BE114073 SV9100 REMOTE CONF-01 LIC

An InMail mailbox, (user or group)





This feature is simple to implement, there is only one item. This is set per class of service. By default the feature is disabled. Only unsupervised transfer is supported, the transferred party must enter the required PIN. Easy Edit A pilot number must be assigned, so that the Operator or Auto attendant can transfer to this.

Enable for the required class of service.


5. NEW AND ENHANCED BUSINESS FEATURES - APPLICATIONS

5.1 PCPro Power Factor

The Carded page of PCPro shows the Power consumption of the cards/terminals in use.

It is very difficult to go above the Power rating per chassis, this requires many terminals with adaptors,

etc, In the rare case that this occurs, the PcPro power factor view can allow you to see how moving

items around could correct this.

5.1.1 Benefits

Shows the amount of power taken by the cards in each chassis.


SV9100 R3 software.

SV9100 R3 PcPro


No Training Required..



The PCPro shows the Power factors per card and per terminal.

There is no configuration item to turn this feature on, this is a new built in feature.

The Max for Terminals is 80, Max for Boards is 7.

Please refer to SV9100 Hardware manual for Power ratings.


5.2 PcPro Chassis View

The SV9100 R3 PcPro gives a new additional working area called Chassis view, those familiar with the

SL1000/SL1100 product will have seen a similar feature.

The chassis view is similar to the Blade view in that you can see the cards in each chassis and add

cards. The major difference however is the ability to click on an item and directly configure it, making

for a much more intuitive and user friendly interface.

5.2.1 Benefits

A more intuitive and user friendly interface allowing more control and quicker install.


SV9100 R3 PcPro





The chassis view, gives a more detailed look at the system.

As the SV9100 can scale up to 896 extension, 400 trunks, it is difficult to see this all in one view, there

the view is broken into 3 cards at a time.

Simple click on the area required, for example the default shows the left hand cards in the first chassis

(where the CPU would be).

Simply click on the area you wish.

You can click on a port on a card (for example VoIP) the properties for that port appear to the side

allowing view of the configured items and the ability to change.


To add a card, select and drag and drop to required position. See again, selecting a port gives the

properties.

This operation covers all cards making installation and navigation easier.

Note: The sliding windows area (varies depending on item) works well with chassis view and Easy edit

view. However if using system data programming (Commands), the sliding panes boxes should be

closed to improve the speed of PCpro. Sliding area aspect and area to turn on/off can be seen

highlighted in red.


5.3 Softphone

NECs Softphone delivers on the promise of unifying your businesss communications by managing them through desktop clients on your PC. The Softphone Client allows your employees to get more

done in less time by providing them easy access to features such as hold, transfer, conference, enhanced

park, page and barge-in. It also provides them with:

Video conference for up to 4 parties

Call management and speed dialing

Telephony status to view colleagues real-time status and availability

Visual voicemail for quick access to and easy management of inbox and messages

Detailed call history reportsincludes incoming calls, outgoing calls, call date and time, call duration and caller ID information

Ability to search, sort, print, archive, email and export call logs plus add notes to call log entries

Call recording capabilitieseither on a per call basis or setup to automatically record all calls

Using the communication board even more features are at your fingertips:

Audio and videoconferencing - allows for easy set-up and participation in conference calls

Application sharing - permits users to share files through peer-to-peer and conference call environments, and are synchronized between all participants

Whiteboard - allows users to review, create and update graphic designs in real-time

Instant Message/Chat - enables users to correspond in real-time in either a peer-to-peer or broadcast arrangement while engaged during a call or not

File Transfer - provides an easy method to send one or more files while in a call by simply selecting the file and dropping it into a persons participation file

Please refer to SP310 Product Overview for full details.


5.3.1 Benefits

Giving flexibility to the worker as to working location.


SV9100 R3 software.

SP310 Software.

Please refer to SP310 Product Overview for full details.


No Training Required.



Please refer to the SP310 Product Overview and Manual for full details.


6. HARDWARE AND SOFTWARE

The following are new Software items released with SV9100 R3:

Code Description Comments

New Software/Licenses

BE114045 SV9100 VERSION LIC (R3) Version license giving latest features. A version license has to be installed on the SV9100 to allow any other license to be loaded.

BE114063 SV9100 INMAIL INT-01 LIC InMail integration license for SP310 allowing view of InMail messages within SP310

EU901002 SV9100 STD SIP NEC ONLY LIC Lower cost Standard SIP license intended for use with IP DECT handsets bought as stock items rather than through configured on the Platform.

7. TECHNICAL DOCUMENTATION

The following updated manuals are available to download and also available on the BusinessNet immediately. Further manuals and updates will follow.

8. TECHNICAL COURSES

Technical courses are available on the BusinessNet Training area.

9. DOCUMENT HISTORY

Description

SV9100 VoIP Manual

SV9100 Licensing Manual

Date Issue Changes

01/06/2015 1 First Release

Release Overview SV9100 R3 (Technical)

Documents

Transcript of Release Overview SV9100 R3 (Technical)