Region 2 Open Door ProgramRegion 2 Open Door ProgramGrant’s Information Grant’s Information ConferenceConference

Friday, January 10, 2014Friday, January 10, 20149 am- 10:30 am9 am- 10:30 am

Call in Number: Call in Number: 888-494-4032/Access Code: 8342243963 

Webinar link: Webinar link: https://sas.elluminate.com/m.jnlp?password=https://sas.elluminate.com/m.jnlp?password=M.EB7709D2803E48D40F970A74E5162B&sid=M.EB7709D2803E48D40F970A74E5162B&sid=20100172010017

Halle Ritter Levy, Director, Open DoorHalle Ritter Levy, Director, Open DoorNelida Smyser-DeLeon, DHS Office of Assistant Nelida Smyser-DeLeon, DHS Office of Assistant SecretarySecretary

Intent of Open Door RFP

The intent of this RFP is to fund the development and implementation of an Open Door site--a human services program that provides wrap-around services and meets the needs of vulnerable and underserved populations that reside in DHS’ Region 2 communities.

The success of the Open Door programs has led DHS to seek a qualified applicant to collaborate with to develop and implement an Open Door program in DHS Region 2

Qualified applicants should have experience working with high-risk populations, a strong familiarity with DHS programs and local offices, and dynamic partnerships with other state agencies, social service providers and local municipalities in Region 2.

Accessing the RFPAccessing the RFP

RFP Proposal Deadline: RFP Proposal Deadline: Tuesday, February 11, Tuesday, February 11, 20142014

– When submitting the application When submitting the application include include two (2) originals and four two (2) originals and four (4) copies(4) copies

– The signatures on the original The signatures on the original proposals should be in proposals should be in blue inkblue ink

– Include Include one (1) CDone (1) CD with the with the proposal saved in a proposal saved in a word word document format and PDF document format and PDF formatformat..

RFP Submission RFP Submission GuidelinesGuidelines http://www.dhs.state.il.us/page.aspx?it

em=29743 

OR DHS Website http://www.dhs.state.il.usDHS Website http://www.dhs.state.il.us

– Click on ‘RFP’ link in the Click on ‘RFP’ link in the for for Providers Providers sectionsection

– Request for proposal for Title XX and Request for proposal for Title XX and DFI Services for DHS Open Door DFI Services for DHS Open Door ProgramProgram

– Click on Region 2 to access your Click on Region 2 to access your Region’s RFPRegion’s RFP

RFP Submission RFP Submission Guidelines (Continued)Guidelines (Continued) RFP Proposal Deadline: RFP Proposal Deadline:

Tuesday, February 11, Tuesday, February 11, 20142014

– When submitting the application When submitting the application include include two (2) originals and four two (2) originals and four (4) copies(4) copies

– The signatures on the original The signatures on the original proposals should be in proposals should be in blue inkblue ink

– Include Include one (1) CDone (1) CD with the with the proposal saved in a proposal saved in a word word document format and PDF document format and PDF formatformat..

RFP Submission RFP Submission Guidelines (Continued)Guidelines (Continued)

Please mail your grant Please mail your grant applications to the following applications to the following address: address:

DHS Procurement OfficeDHS Procurement Office

Illinois Department of Human Illinois Department of Human ServicesServices

401 North 4th Street, 2nd floor 401 North 4th Street, 2nd floor Springfield, IL 62701Springfield, IL 62701

RFP Submission Guidelines (Continued)

PROPOSALS THAT ARE FAXED, E-MAILED, HANDWRITTEN, SINGLE-SPACED AND/OR LATE WILL NOT BE ACCEPTED AND WILL BE IMMEDIATELY DISQUALIFIED.

**THERE WILL BE NO EXCEPTIONS!!**

Updated information Pertaining to RFP Guidelines The DHS website will contain

updated information, instructions and/or requirements relating to the RFP.

It is the responsibility of the applicant to monitor the website and comply with any RFP updates.

Questions on RFPQuestions on RFP All questions about the contents of All questions about the contents of

the RFP may be directed to Halle the RFP may be directed to Halle Ritter-Levy via email at Ritter-Levy via email at halle.ritter-levy@illinois.gov

Include the Title of the RFP in the Include the Title of the RFP in the Subject Box of your email.Subject Box of your email.

All RFP Q&A will be posted on the All RFP Q&A will be posted on the DHS websiteDHS website

OnlyOnly written answers to questions written answers to questions can be considered the official State can be considered the official State response.response.

Mandatory Mandatory RequirementsRequirements

Evidence of Evidence of 501c3 Status 501c3 Status (if (if applicant is a non-profit agency)applicant is a non-profit agency)

Targeted service area is within Targeted service area is within Region __Region __

Applicant demonstrates Applicant demonstrates fiscal fiscal stabilitystability

Ability to meet the Ability to meet the 25% match25% match required by the Title XX funds.*required by the Title XX funds.* *The 25% match can include up to 15% in-kind

match. $5,000.00 of the match must be earmarked for the provision of client subsidies

Mandatory Mandatory RequirementsRequirements(Continued)(Continued)

Adherence to the Open Door Adherence to the Open Door Program Program Policy ManualPolicy Manual

Ability to Ability to meet DHS technical meet DHS technical specificationsspecifications

Agreement to conduct Agreement to conduct Program Program EvaluationEvaluation

Provide a comprehensiveProvide a comprehensive Cultural Cultural and Linguistic Competency Planand Linguistic Competency Plan

Mandatory Mandatory Requirements Requirements (Continued)(Continued)

*Client Subsidies*Client Subsidies Used to provide immediate, direct Used to provide immediate, direct

assistance during triage interventionassistance during triage intervention -Bus/ gas card-Bus/ gas card -Prescription costs -Prescription costs -Food purchases -Housing assistance-Food purchases -Housing assistance Applicant to designate minimum of Applicant to designate minimum of

$5,000.00 in budget for client subsidies$5,000.00 in budget for client subsidies Must follow Open Door Program Policy Must follow Open Door Program Policy

Manual guidelines for issuing client Manual guidelines for issuing client subsidiessubsidies

RFP Review ProcessRFP Review Process

Applications will be reviewed by panel of Applications will be reviewed by panel of DHS and Governor’s Office staffDHS and Governor’s Office staff

Panel members will evaluate applications Panel members will evaluate applications independently, then review & score independently, then review & score collectivelycollectively

DHS reserves the right to consider factors DHS reserves the right to consider factors other than the Applicant’s final score in other than the Applicant’s final score in determining grant recommendations, determining grant recommendations, such as:such as:– Geographic service areaGeographic service area– Applicant’s past performanceApplicant’s past performance– Degree of need for servicesDegree of need for services

RFP ScoringRFP Scoring Executive Summary (not scored)Executive Summary (not scored) Narrative ResponsesNarrative Responses

– Organizational Qualifications/Capacity (55 pts)Organizational Qualifications/Capacity (55 pts)– Program Plan (50 pts)Program Plan (50 pts)– Evaluation and Monitoring (20 pts)Evaluation and Monitoring (20 pts)– Budget and Budget Justification (20 pts)Budget and Budget Justification (20 pts)– Linguistic and Cultural Competency Plan (not Linguistic and Cultural Competency Plan (not

scored)scored) Bonus Points Bonus Points

– Collaborative applications and Multiple Need Collaborative applications and Multiple Need Customers (20 pts)Customers (20 pts)

AwardAward

Anticipated Amount: Up to Anticipated Amount: Up to $105,000.00 each year$105,000.00 each year

3 year commitment with two 3 year commitment with two year one year renewalsyear one year renewals

Length of Agreement: July 1, Length of Agreement: July 1, 2014- June 30, 20152014- June 30, 2015

Funding decisions: March, Funding decisions: March, 20142014

Overview and Quick History--

DHS &Open Door

Department of Human Department of Human Services (DHS)– Services (DHS)– Mission StatementMission Statement

To assist Illinois residents to To assist Illinois residents to achieve self-sufficiency, achieve self-sufficiency, independence and health to the independence and health to the maximum extent possible by maximum extent possible by providing integrated family-providing integrated family-oriented services, promoting oriented services, promoting prevention and establishing prevention and establishing measurable outcomes in measurable outcomes in partnership with communities.partnership with communities.

DHSDHS— — A Quick HistoryA Quick History One of the cornerstones of DHS, which One of the cornerstones of DHS, which

also served as the rationale for its also served as the rationale for its creation, is integrated service delivery. creation, is integrated service delivery.

In July 1996, Governor Edgar signed HB In July 1996, Governor Edgar signed HB 2632 into law to create the Illinois 2632 into law to create the Illinois Department of Human Services (DHS) by Department of Human Services (DHS) by merging most of Illinoismerging most of Illinois’’ human service human service agencies. agencies.

DHS is comprised of 5 Divisions:DHS is comprised of 5 Divisions:– Alcohol & Substance AbuseAlcohol & Substance Abuse– Developmental DisabilitiesDevelopmental Disabilities– Family and Community ServicesFamily and Community Services– Mental HealthMental Health– Rehabilitative ServicesRehabilitative Services

DHS Guiding PrinciplesDHS Guiding Principles

DHS is guided by the principle that DHS is guided by the principle that there is "No Wrong Door" for any there is "No Wrong Door" for any customer. The 5 DHS Divisions strive to customer. The 5 DHS Divisions strive to provide seamless service delivery that provide seamless service delivery that is:is:

Customer Centered Customer Centered Performance and Outcome Driven  Performance and Outcome Driven  Pro-active  Pro-active  Efficient and Effective Efficient and Effective Innovative  Innovative  Solution Oriented  Solution Oriented  CollaborativeCollaborative Technology SensitiveTechnology Sensitive

Open Door Program– Mission Statement To embrace an innovative public/private

partnership model of integrated services to promote maximum independence for the most vulnerable individuals and families in the state by streamlining services and providing access to multiple programs delivered in a holistic, strength based, cultural and linguistically appropriate one-stop welcoming environment.

Open Door– A Quick History

Embracing a “No Wrong Door” principle, Open Door was designed to offer a single entry point to serve customers with urgent and/or multiple needs.

Open Door was built on the philosophy to support the whole person by meeting the customer’s immediate needs and identifying and addressing additional, less urgent needs.

Open Door was established as a comprehensive service delivery initiative to assist any individual or family in need of immediate services.

Open Door– A Quick History (Continued)

In 2005, DHS launched a campaign to focus on developing collaboration and integration activities so DHS could maximize its resources and improve efficiencies in partnership with local communities.

One result of the initiative was the establishment of Open Door, a pilot project launched by DHS, in partnership with the Michael Reese Health Trust.

The Open Door pilot office began serving customers on the west side of Chicago in December of 2007.  Then, four additional sites were opened around the state:  Villa Park in March 2009, Rock Island in February, 2010, and Charleston, Marion, and West Frankfurt in February, 2011. 

Open Door – Guiding Principles

Open Door strives to support the whole person by meeting the customer’s immediate needs and identifying and addressing additional, less urgent needs. Open Door strives to provide seamless Open Door strives to provide seamless service delivery that is:service delivery that is:

-Customer-Focused -Culturally Competent-Customer-Focused -Culturally Competent -Open and Collaborative -Integrated-Open and Collaborative -Integrated -Outcome-oriented -Accountable-Outcome-oriented -Accountable -Informed by Best-Practices -Linguistically Appropriate -Informed by Best-Practices -Linguistically Appropriate -Innovative and Flexible -Efficient and Cost-Effective-Innovative and Flexible -Efficient and Cost-Effective -Committed to Customer Confidentiality-Committed to Customer Confidentiality

Open Door– Program Purpose Open Door strives to remove unnecessary

barriers in order to enable customers with multiple needs and those in emergency or crisis situations to receive the necessary services that they require.

The Open Door model has demonstrated that through the provision of integrated, comprehensive, immediate services, customer outcomes are greatly improved and are able to become self-sufficient.

Open Door is based on the philosophy of meeting people in their communities, and providing them with the information and services they need in the most efficient way possible so that they can attain self-sufficiency.

Open Door—Program Open Door—Program ObjectivesObjectives

Provide comprehensive case management, Provide comprehensive case management, direct assistance, triage services & referrals to direct assistance, triage services & referrals to persons in crisis or at-riskpersons in crisis or at-risk

Direct assistance: client subsidies or other Direct assistance: client subsidies or other immediate assistanceimmediate assistance

Comprehensive case management: counseling Comprehensive case management: counseling & support services; systems navigation& support services; systems navigation

Triage services: resolve & stabilize person in Triage services: resolve & stabilize person in crisiscrisis- Substance Abuse- Substance Abuse - Medication/Medical- Medication/Medical - Food- Food

- Homeless- Homeless - Mental health crisis - Mental health crisis - Clothing- Clothing

Title XX Social Service Title XX Social Service Block GrantBlock Grant Must be directed at one or more of five Must be directed at one or more of five

national goals:national goals:– Achieve or maintain economic self-supportAchieve or maintain economic self-support– Achieve or maintain self-sufficiencyAchieve or maintain self-sufficiency– Prevent or remedy neglect, abuse, or Prevent or remedy neglect, abuse, or

exploitation of children or dependent exploitation of children or dependent adultsadults

– Prevent or remedy inappropriate Prevent or remedy inappropriate institutional care through appropriate institutional care through appropriate community-based carecommunity-based care

– Secure referral or admission to Secure referral or admission to institutional care when appropriate, or institutional care when appropriate, or provide institutional servicesprovide institutional services

Donated Funds Donated Funds Initiative (DFI)Initiative (DFI) DFI Program is a “match” DFI Program is a “match”

programprogram– Require 25% match of total awardRequire 25% match of total award

At least 10% match must be cashAt least 10% match must be cash Up to 15% of match can be in-kind Up to 15% of match can be in-kind

contributionscontributions

– Requests for Reimbursement Requests for Reimbursement submitted at 100% and reimbursed submitted at 100% and reimbursed at 75%at 75%

– State Reimbursement comes from State Reimbursement comes from the Title XX Social Service Block the Title XX Social Service Block GrantGrant

Services funded by DFIServices funded by DFI

Case CoordinationCase Coordination Community Community

MaintenanceMaintenance Comprehensive Comprehensive

Youth DevelopmentYouth Development Employability Employability

DevelopmentDevelopment Family SupportFamily Support School-based Health School-based Health

CareCare

Outpatient Outpatient TreatmentTreatment

Protective Protective InterventionIntervention

Rehab & Training for Rehab & Training for Persons with Persons with DisabilitiesDisabilities

Rehab & Treatment Rehab & Treatment for Substance Abusefor Substance Abuse

Social Adjustment & Social Adjustment & Rehab Rehab

TransportationTransportation Treatment & Treatment &

HabilitationHabilitation

Open Door—Host Site Open Door—Host Site CriteriaCriteria Open Door host sites are carefully selected Open Door host sites are carefully selected

based on their location and access to based on their location and access to underserved, vulnerable, and immigrant underserved, vulnerable, and immigrant communities. communities.

A hostA host site is chosen based on the following site is chosen based on the following factors: factors: Fiscal capacity Fiscal capacity High-quality service provision High-quality service provision Strong relationships with the community Strong relationships with the community Familiarity with triage and system navigationFamiliarity with triage and system navigation Ability to provide services to meet the immediate Ability to provide services to meet the immediate

and critical needs of customersand critical needs of customers Knowledge of the local service delivery systemKnowledge of the local service delivery system

Open Door Host Site Criteria (Continued) It is critical that each Open Door site has

the necessary resources to be able to provide comprehensive, linguistically and culturally appropriate information about state services to a diverse community.

It is a priority for the State to ensure that proper services are available in the places and in the appropriate manner that immigrants, refugees and all other underserved and Limited English Proficient (LEP) populations can easily access.

Service Area for Service Area for Region 2Region 2Counties located in DHS service Region Counties located in DHS service Region

2:2:

–Boone –Carroll –DeKalb –DuPage –Grundy –Jo Daviess –Kane –Kankakee –Kendall –Lake –Lee –McHenry –Ogle –Stephenson –Whiteside –Will –Winnebago

Proposal ContentProposal Content

Executive Summary Executive Summary (Not (Not Scored) Scored)

• Total amount of funds requestedTotal amount of funds requested• Identification of the lead agency and partner Identification of the lead agency and partner

agencies agencies • Description of the need for an Open Door site Description of the need for an Open Door site

including the rationale for choosing the target including the rationale for choosing the target communitycommunity

• Description of the target population and number Description of the target population and number of customers to be served of customers to be served

• Overview of the organizational mission, existing Overview of the organizational mission, existing relationships with other service providers in the relationships with other service providers in the target community, and the additional services target community, and the additional services proposedproposed

Organization Organization Qualifications & CapacityQualifications & Capacity

Demonstrate agency’s ability to provide the Demonstrate agency’s ability to provide the services and capacity for community services and capacity for community collaboration. Information in this section collaboration. Information in this section should include the following:should include the following:• Organization’s Mission StatementOrganization’s Mission Statement• Organization’s History and Background Organization’s History and Background • Description of programs and number of clients Description of programs and number of clients

served served • Organization history, milestones, major Organization history, milestones, major

achievementsachievements• Geographic area servedGeographic area served• Description of how Applicant is rooted in the Description of how Applicant is rooted in the

communitycommunity

Organization Qualifications Organization Qualifications & Capacity& Capacity

Organizational ExperienceOrganizational Experience Readiness and capacity for service deliveryReadiness and capacity for service delivery Evidence that the Applicant is experienced and Evidence that the Applicant is experienced and

capable of carrying out the proposed program capable of carrying out the proposed program including experience working with high-risk including experience working with high-risk populationspopulations

Evidence of the Applicant’s familiarity DHS, State Evidence of the Applicant’s familiarity DHS, State agencies and general operating proceduresagencies and general operating procedures

Evidence of staff qualificationsEvidence of staff qualifications Description of procedures to ensure staff is capable Description of procedures to ensure staff is capable

to working with your target population.to working with your target population.

Organization Qualifications Organization Qualifications & Capacity& Capacity

Organizational CapacityOrganizational Capacity• Evaluation and monitoring--a description of how the Evaluation and monitoring--a description of how the

organization will conduct the evaluation organization will conduct the evaluation• Evidence of policies and procedures for conducting Evidence of policies and procedures for conducting

background checks of agency staffbackground checks of agency staff• Description of Applicant’s IT capabilities, including Description of Applicant’s IT capabilities, including

the ability to run the Open Door customer tracking the ability to run the Open Door customer tracking systems and database programs.systems and database programs.

• Organizational background items should be included as Appendices: -Resumes -Job descriptions for all funded staff

positions-Organizational Chart

Program PlanProgram Plan

Program DescriptionProgram Description– Crisis Management ServicesCrisis Management Services

Ability to provide immediate, triage Ability to provide immediate, triage servicesservices

– Case ManagementCase Management Knowledge of needs, resources, Knowledge of needs, resources,

programsprograms Service coordination & system Service coordination & system

navigationnavigation Follow upFollow up

– Referral ServicesReferral Services Knowledge & relationships with referral Knowledge & relationships with referral

sourcessources

Program Plan Program Plan (Continued)(Continued) Program MethodologyProgram Methodology

– Service model for providing Open Service model for providing Open Door Program servicesDoor Program services Be creative to fit needs of your Be creative to fit needs of your

community!community!

– Build upon existing relationshipsBuild upon existing relationships Program TimelineProgram Timeline

– Implementation schedule with key Implementation schedule with key activitiesactivities

Program Plan Program Plan (Continued)(Continued)

Target PopulationTarget Population Description of the need for Description of the need for

programmingprogramming Description of the need for services/ Description of the need for services/

unmet needsunmet needs Description of the specific population Description of the specific population

the Applicant plans to servethe Applicant plans to serve

Program Plan Program Plan (Continued)(Continued)

Community Outreach and Community Outreach and CollaborationCollaboration

Description of how the Applicant is Description of how the Applicant is rooted in the community it servesrooted in the community it serves

Description of how the collaborative Description of how the collaborative efforts will achieve program efforts will achieve program objectivesobjectives

Program Plan Program Plan (Continued)(Continued)

Evaluation and MonitoringEvaluation and Monitoring Ability to track data/info per DHS needsAbility to track data/info per DHS needs How the Applicant will track customer How the Applicant will track customer

experience & outcomesexperience & outcomes How the Applicant will evaluate whether How the Applicant will evaluate whether

it achieved measurable objectivesit achieved measurable objectives Detailed customer demographics & Detailed customer demographics &

outcomesoutcomes

Program Plan Program Plan (Continued)(Continued)

Budget and Budget Budget and Budget JustificationJustification

Completion of budget formsCompletion of budget forms Completion of a Budget Narrative Completion of a Budget Narrative

meets:meets:– 25% Match25% Match– Client SubsidiesClient Subsidies– Administration regulationsAdministration regulations

Program Plan Program Plan (Continued)(Continued)

Linguistic and Cultural Competency Linguistic and Cultural Competency Plan (not scored)Plan (not scored)

The LCC Plan should explain how the Provider will The LCC Plan should explain how the Provider will meet the needs of LEP Customers, either through meet the needs of LEP Customers, either through direct assistance, use of private interpretation direct assistance, use of private interpretation services or use of State-funded or other services or use of State-funded or other interpretation programs, via both short-term and interpretation programs, via both short-term and long-term strategies.long-term strategies. The plan must include the following:

-Plan Development -Language Assistance Services -Personnel Strategies -Data-Driven Approach -Contract Inclusion -Plan Submission -Plan Amendments -Plan Implementation

Linguistic and Cultural Linguistic and Cultural Competency PlanCompetency Plan Includes:Includes:

Clear short/long-term goals, outcomes, policies Clear short/long-term goals, outcomes, policies and/or procedures and/or procedures

Strategies to recruit, retain, and promote Strategies to recruit, retain, and promote diverse personnel and leadership diverse personnel and leadership

Use of customer data to provide culturally & Use of customer data to provide culturally & linguistically competent serviceslinguistically competent services

Procedures to provide hearing impaired and Procedures to provide hearing impaired and language assistance services, at no cost to language assistance services, at no cost to client, at key points of contact, & in a timely client, at key points of contact, & in a timely manner manner

Verbal and written notices to clients in their Verbal and written notices to clients in their preferred language of their right to preferred language of their right to language/interpretation assistancelanguage/interpretation assistance

Bonus PointsBonus PointsCollaborationsCollaborations Applications that can demonstrate a strong Applications that can demonstrate a strong

collaboration between local government collaboration between local government agencies and community service providers will agencies and community service providers will be viewed favorably. be viewed favorably.

The Applicant must have a clearly identified The Applicant must have a clearly identified lead agency that is financially and lead agency that is financially and programmatically able to implement an Open programmatically able to implement an Open Door site. Door site.

The Application must be able to illustrate how The Application must be able to illustrate how the lead agency will provide service provision the lead agency will provide service provision and the specific ways collaboration will occur and the specific ways collaboration will occur with partnering organizations.with partnering organizations.

Bonus Points (Continued)Multiple Need Customers Open Door encourages agencies that are able

to address the multiple needs of at-risk customers. As such, Applicants that have a strong familiarity with multiple state agencies, programs, and services - including multiple DHS Divisions - will be viewed favorably.

Applicants should clearly describe which state and local agencies they are familiar with, the services and programs that the applicant participates in, and the total number of years that the relationship has existed.

ProtestsProtests

Protests must be Protests must be filed within seven (7) filed within seven (7) calendar dayscalendar days after the Protestor knows or after the Protestor knows or should have known of the facts giving rise to should have known of the facts giving rise to the protest.the protest.

Protests Protests must be in writingmust be in writing and will be and will be considered filed when physically received by considered filed when physically received by the Agency at the following address:the Agency at the following address:

Ms. Kathy Ward, Senior Deputy General Ms. Kathy Ward, Senior Deputy General Counsel Counsel

100 W Randolph100 W RandolphSuite 6-400Suite 6-400Chicago, Illinois 60601Chicago, Illinois 60601

An Open Door StoryAn Open Door Story "The first time I came to the Open Door Program, I was in "The first time I came to the Open Door Program, I was in

bad shape. Shortly after being released from prison, I bad shape. Shortly after being released from prison, I was struggling with drug addiction, depression, and was struggling with drug addiction, depression, and unemployment. I knew that if I did not receive help soon, unemployment. I knew that if I did not receive help soon, my life would only get worse.my life would only get worse.

I scheduled an appointment to meet with the Open Door I scheduled an appointment to meet with the Open Door Program case manager. At my first appointment, the Program case manager. At my first appointment, the Open Door Program case worker encouraged me to Open Door Program case worker encouraged me to attend counseling for my drug addiction and helped me attend counseling for my drug addiction and helped me develop a resume. Over the next several weeks my develop a resume. Over the next several weeks my counselor supported me through my recovery process counselor supported me through my recovery process and played a major role in helping me find a job! and played a major role in helping me find a job!

I am proud to say that I am now employed as a full time I am proud to say that I am now employed as a full time clerical worker at a local business, and am engaged to be clerical worker at a local business, and am engaged to be married! married!

I thank Open Door Program for helping me get to this I thank Open Door Program for helping me get to this good place in my life."good place in my life."

QUESTIONS???