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Transcript of RedLine - Course Directory
8/8/2019 RedLine - Course Directory
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bright ideas for SUCCESS
Stelica
Gheorghita
Managing Partner,
Senior Trainer
Tineretului Bdv, 41
Bucharest
T: +40732420732
www.redlinesuccess.com
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contact us on +40732 420 732 or [email protected] for our training programs
Hello
Redl ine Tra in ing Direc t ory
and welcome to our latest training directory packed full of courses designed to help you transform
your communication and relationship skills. RedLine is all about your SUCCSS whether it be
business or personal.
Our commitment to you You are important‐ we put your needs first
We care‐ about you, your business and your success
You’re not a number‐ we take the time to really
understand you and your business
We exceed your expectations‐ there is no such
thing as too much trouble when it comes to meeting
your needs
We continue to deliver‐ we’ll be there for you and
your business every step of the way
We’re happy
to
help
‐we
don’t
just
want
to
know
when you’re buying, we will assist you anytime and
will be happy to share our expertise
Reasons to choose Redline Success
1. TRUST – because our clients trust us they always come back for more, the majority of our clients are repeat
business, and we hold that trust with the highest respect.
If you
are
considering
using
Redline
Success
for
the
first
time
this
means
that
you
can
join
the
ranks
of
our
already
satisfied clientele, and discover how friendly, reliable and professional our service really is.
2. RELIABILITY – Our staff members are not only experts in their field with relevant experience, they’re also
passionate about the topics they cover.
What does this mean for our clients? You won’t get someone who just goes that turns up and goes through the
motions. Enthusiasm is contagious and all involved get caught up in that energy‐ this makes learning easy, fun
and ensures participants the best experience and therefor dramatically improve productivity in their new/
existing positions.
3. INTEGRITY – Redline Success has over a decade of industry experience both personal and professional, so your
guaranteed to experience proven courses that have been tried and tested with a successful outcome.
We also pride ourselves on keeping up‐to‐date and incorporate new and innovative ideas and thinking in
everything we do. The result? You get the best of both worlds.
4. PARTNERSHIP –
Our
friendly
client
service
team
are
there
to
make
sure
your
course
administration
runs
smoothly
and efficiently, and they’re flexible to change and adapt to the changing need of your business. This means that
we have the ability to build lasting and mutually beneficial partnerships with our clients.
5. GUARANTEE – We focus on you and your business needs and work hard to make sure your getting the best
possible service we have to offer. We are so confident of our ability to deliver this level of service to our clients
that we have a satisfaction guarantee – (as part of our agreement) where we have you completely covered.
6. WE CARE – We care about making a difference to people and to companies, it is what drives us, as grandiose as
that may sound, but it’s true. We care about getting under the skin of your business and finding out what makes
it tick, and working with you to achieve mutual success.
In the training room each person gets individual support and attention to be the best they can be.
6
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Contents
Presentation Skills Presenting with Confidence
Personal Skills
Creative Leadership Program
Business Development Negotiation Skills & Techniques
Communication Skills Effective Communication
Business Effectiveness
Soft Skills for Leaders
Managing Meetings
Conflict Management
Emotional Intelligence
Project Management Project Management Fundamentals
Project Management Advanced
Professional Development Customer
Relationship
Management
Mind Mapping Skills
Risk Management
Time Management
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PRESENTATION
SKILLS
ost people think of presenting as
standing up in front of a group using
PowerPoint. But in business every conversation
is a presentation.
Every meeting, every one‐to‐one, every time
you speak to others, whether the setting’s
formal or informal, you’re presenting.
That’s why being skilled at public speaking is
now an essential professional skill, and
you can’t
afford
to
mumble
in
a monotone
or
simply read from your slides.
To be successful, you need to able to present
your ideas with confidence and conviction. Only
a small number of people find this easy, but
everyone can learn not only how to endure
presenting but even how to enjoy it.
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PRESENTATION SKILLS
Number of participants: 6 Duration: 1 or 2 days Available as: In‐company and public course
Why attend?
Confident presenting
is
an
essential
business
skill.
Whether
you’re delivering a client presentation, or speaking internally,
presentation skills are crucial – and many people have a real
fear of public speaking. You can feel self ‐conscious, often
showing this in your body language or a wavering voice. This
highly practical course, with extensive use of video, will help
you develop confidence, give you some great personal tips to
improve your skills and show you how to come across clearly
and with enthusiasm.
Who is it for?
Anyonewho speaks to individuals or groups, or makes
presentations to colleagues or clients. This course is most
suitable
for
those
who
have
had
no
formal
training
in
presentation skills and want to become better speakers.
Benefits
Feel confident to present in any situation
Enhance the clarity and power of your voice
Have an easy‐to‐use checklist for fast preparation
Maintain audience attention throughout your session
Connect with your audience through eye contact
Know how to use visual aids effectively and avoid ‘Death by
PowerPoint’
Create a convincing and memorable outcome
Focus attention on key points you want to get across
Anticipate and prepare for questions effectively
Win more business and get buy‐in to your ideas
What you will learn
Getting off to a good start
How to get off to the best possible start
Build rapport and connect with the group easily
How to be more confident and say goodbye to nerves
Many people have a fear of speaking in public, but you can
learn to enjoy it rather than endure it
The power of visualisation, breathing techniques, and
other ways for managing your emotional state
How thoughts affect your emotional state
Essential steps
of
preparation
Handling logistics, being clear about your objective and
understanding your audience
Learn to use a step‐by‐step process that guarantees a
successful presentation
How to structure your presentation and keep your audience
on track
Developing an interesting and powerful voice
Practical exercises for adding variety and interest
The power of the pause and how to avoid coming across as
monotonous
Managing attention span
Why
attention
can
quickly
dip
and
how
to
maintain
it
through a longer presentation
Transforming a potentially dull transfer of data into an
engaging presentation
Presenting with passion and conviction to achieve powerful
results
Key messages
Differentiate between key messages (what you say) and
subject areas (what you talk about)
Communicate your key messages clearly and effectively
How to make important points stick
PowerPoint and other visual aids
Avoid ‘Death by PowerPoint’ and turn it into an asset
Using flipcharts
and
other
kinds
of
visual
aid
How to use notes and visual aids effectively
Handling questions effectively
The importance of anticipating questions and preparing for
them
What to do when you don’t know the answer to a question
or someone interrupts you mid‐flow
The ability to handle hostile questions, or questions that
may go against your topic
Posture, body language and movement
Know the best way to stand and what to do with your arms
and hands
How maintaining good eye contact can help you connect
with your
audience
Eliminating distracting mannerisms
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PERSONAL
IMPACT
You’re always making an impact.
Other people observe you, listen to you
and make judgements about you,
whether you like it or not.
The important question is this:
are you making the right impact?
Do you set out to shape the impressions
people have of you?
Do you even know how you would like
them to
perceive
you?
Personal impact is far too important to
be left to chance. Learning the skills,
attitudes and secrets of those with
presence and charisma will enable you
to make heads turn as you enter a room
and have people listen attentively when
you speak. The good news is that
everyone can enhance their personal
impact – and reap the rewards of the
success that follows.
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Creative Leadership Program
Number of participants: 8 Duration: 1 day Available as: In‐company and public course
Why attend?
Every organisation needs to differentiate itself from the competition. There are many ways to achieve this most of which other
companies can quickly emulate. The one thing that cannot be copied easily is the attitude and mindset of the people who work for
them. To maximise the most out of your most valuable asset – your staff – every leader needs to make a positive impact and be a role
model for others.
This Master‐class is tailored to meet the specific needs of each and
every participant.
Who is it for?
Leaders who want to influence, motivate, and convince others using a
range of techniques in various situations will benefit enormously from
attending.
Benefits
Gain valuable insights into the impact you have on others
Understand the crucial factors that create the Wow Factor
Appreciate the importance of building trust
Increase your ability to be an impactful leader
Use powerful body language and voice to create impact
Be aware of your personal style and know how to flex it for
maximum impact
Recognise the value of authentic leadership
What you will learn
What is impact?
What does it mean to have impact as a leader?
The
skills,
knowledge
and
attitudes
of
senior
people
with
impact, presence and charisma
Why you?
The relationship between the leader and the led – why
should anyone follow you?
Your personal brand – how you want to be perceived as a
leader
Developing the Wow Factor
Redline Success’s Wow Factor model
The importance of inner factors such as self belief, vision
and authenticity
Voice, body language and developing a feeling of ease
The language
of
leadership
Saying the right things in the right kind of way
Voice resonance and the four voices of leadership
The Extended DISC model and leadership
Understanding your style using the Extended DISC model
The strengths and weaknesses of the four different styles
Authentic leadership
The importance
of
being
yourself
and
not
wearing
a mask
What’s important to you – your values and beliefs
Trust and impact
Why trust is crucial in building lasting relationships
The importance of credibility, reliability, intimacy and self ‐
orientation
Likeability and Emotional Intelligence
Why likeability and Emotional Intelligence are key factors in
leadership success
Techniques for enhancing self ‐awareness and management
of self and others
Individual ‘spotlight’
time
You will be given individual time to explore a specific scenario
where you want more impact
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Hints and tips for greater impact ✔Be yourself ‐ rather than wearing a professional
mask. People want authenticity before they will trust
you enough to want to do business with you
✔ Observe‐ how others behave
differently from you, and adjust your
approach to match their style
✔Be present‐ with people by paying
attention to them and demonstrating
you care about what they say and do
✔Portray Confidence‐walk into a
room with
a confident,
even
pace
–
take your time and cultivate a feeling
of ease. Project confidence with eye
contact, a relaxed facial expression
and open gestures
✔Behaviour‐ monitor the impact your
behaviour has on others. If it’s not
working do something different until
you
achieve
the
result
you
want
✔Control‐ managing your emotional
state by thinking of a time when you
felt positive and good about life
✔Adapt ‐ start using your voice as a
tool – ‘variety is the secret ingredient’.
There are times when you’ll have
impact by
being
quiet
and
times
when
it’s better to be loud. It’s the same
with pace, tone and pitch. Be
adaptable
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BUSINESS
DEVELOPMENT
One of the most inspiring business books of
the last couple of years was Stephen Bayley’s‘Life’s a Pitch’ in which he argues that
how you pitch your ideas and how you pitch
yourself will determine the course of your life.
It’s the same in business. To be successful you
need to be
able to sell, pitch and negotiate – and that’s
true even if you’re not officially involved in
sales, pitching or negotiation. Those who
want to succeed need to be sure their skills
are as
sharp
as
possible.
It’s
a competitive
world, and keeping up with the latest
thinking and practising new techniques will
give you the edge. Ways of selling and
pitching have changed dramatically in recent
times, and those who fail to update their
skills are in danger of getting left behind.
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NEGOTIATION
Skills& Techniques
Number of
participants:
8 Duration:
1 or
2 days
Available
as:
In
‐company
and
public
course
Why attend?
Like it or not, in today’s increasingly competitive markets negotiation is part of everyday life. It can be difficult to maintain a balance
between the relationship and forging a good deal. Our negotiation techniques have been tried and tested and can be used in a wide
variety of business situations and are aimed at ensuring you increase
your profits and achieve a win‐win result. We will show you how to
become a better negotiator and achieve great results.
Who is it for?
This course is designed for buyers and purchasers, sales people,
relationship managers
–
in
fact
anyone
who
negotiates
will
benefit
from
attending.
Benefits
Learn how to use our systematic approach to negotiating
and achieve a win‐win
Acquire a solid set of planning skills and understand the
negotiable range
Enhance your communication and influencing skills to
achieve successful results
Learn new strategies and tactics for overcoming conflict and
handling objections
Obtain an inventory of tactics to draw upon and a toolbox
of things that can be traded
Receive detailed feedback on your negotiation style
Increase your
confidence
to
negotiate
more
often
in
any
situation
What you will learn
What is negotiation
Defining effective negotiation – it’s about dialogue
A five‐stage systematic approach to negotiation
The seven principles of negotiation and understanding the
negotiable range
Preparing for a negotiation
What to consider when planning strategies from an
individual and team perspective
Being clear
about
objectives,
researching
the
other
party
and their likely position
Developing bargaining parameters and identifying a fall‐
back position
Core negotiation skills
Building rapport and getting off to a good start
How to keep going when the going gets tough
Drawing out needs and identifying tradeables’
Conducting
the
negotiation
Reading the other party and adapting accordingly
How to control the process and analyse strengths and
weaknesses
Closing a negotiation
The value of concessions and when to make them
Closing successfully & putting the outcome in writing
Dealing with objections – and what to do if the
negotiation breaks down
Identify and deal with potential stumbling blocks
Why negotiations sometimes break down and how to
avoid it happening
Personal insight,
practice
and
working
in
teams
How personal attitudes negatively impact success
Practice and receive feedback on your skills
Team negotiations
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COMMUNICATION
SKILLS
Many business problems both internal and
external arise from poor communication. People
don’t speak or write as clearly, concisely or
coherently as they could, and the
result that messages are often muddled or
don’t get
through
at
all.
Reports are too long, tend to waffle and
sometimes never get to the point.
Proposals don’t really sell. Emails with
punctuation and spelling errors get dashed off
and sent with little or no thought. And people
communicate in writing when a phone call or
face‐to‐face meeting would be more effective,
such as when there’s conflict or tension that
needs cooling.
Business problems of this kind can easily be
avoided when people understand how to
communicate more
successfully
and
efficiently.
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EFFECTIVE COMMUNICATION
Number of participants: 12‐14 Duration: 1 day Available as: In‐company course
Why attend?
Good communication is vital in every organisation. It’s even more important in global companies with employees who work flexible hours
and at a distance. Yet this basic skill is all too often taken for granted. To be successful in any role you need to understand yourself and
others, and know how to build and maintain effective relationships with clients and colleagues. You can’t afford to miss out on this
practical course that covers the fundamentals of good communication required by every business today.
Who is it for?
People who want to improve their communication skills and get more
from their business relationships with customers, suppliers and
colleagues.
Benefits
Choose the method of communication that achieves the right result
Learn how to communicate professionally using telephone and email
Acquire techniques for connecting with people quickly and easily
Gain
insight
into
your
communication
style
and
how
this
affects
others
Respond and adapt to others’ needs in a professional and timely
manner
Understand why sharing information and collaboration leads to
success
Obtain strategies for dealing with difficult situations
What you will learn
Communicating in a professional way
Select the appropriate medium for your message
Use best practice for face‐to‐face, telephone and email
communication
Developing rapport
Create a positive impression and connect easily
Actively listening to yourself and to others
Use body language and voice to build rapport
Developing behavioural flexibility
Being aware of your style of working and how others
perceive you
Recognising other people’s styles and flexing your approach
to communicate more effectively
Influencing and persuading others
Getting your message across with clarity and impact
Gaining buy‐in to your ideas
Sharing information
Know what stops people from sharing information with
others and what to do about it
How best to share information, and create a sense of team
spirit around data
Making team
briefings
and
meetings
useful,
effective
and
enjoyable
Managing difficult situations
Why clashes or misunderstandings occur
How to handle difficult people and situations
Considering the recipient
Know your stakeholders and what they need
Asking questions to clarify needs and your understanding of a
situation
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BUSINESS EFFECTIVENESS
Whether you call yourself a ‘manager’ or
not, success in business depends on how well
you manage, not only other people but also
meetings, time and yourself. You need to be
effective as well as industrious, working
smarter and getting more done with less effort
and stress. What’s most important is how you
manage
your
relationships,
and
this
is
particularly true when you have others
reporting to you. Technical ability is no longer
enough. Interpersonal skills are required if
you’re to get the best from people, especially
if you operate in a multi‐cultural environment.
Appraisals, coaching and performance
management skills are easier once you know
how, and quickly
picked
up
on
a
course.
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Soft Skills for Leaders
Number of participants: 12‐14 Duration: 3 days over three modules Available as: In‐company course
Why attend?
Your success as a manager depends on how you get the best
from all the resources available to you, your team, your time
and your colleagues. Managing others and doing it well is one
of the most challenging roles anyone can undertake. With the
pressure to stay ahead of the game, and provide value to
internal and external customers, you owe it to yourself and
your organisation to invest time in getting it right. This course
provides hands‐on experience of the essential skills to be
successful as a manager.
Who is it for?
Newly appointed first‐line managers who want a flying start, or
those with experience who want a good grounding in best
practice for
managing
people.
Benefits
Create SMART objectives and communicate expectations
clearly to your team
Understand your management style and get the most out
of people by flexing your approach
Develop your team’s potential through coaching
Manage the competing demands on your time effectively
Prepare a realistic agenda and chair meetings well
Acquire strategies for encouraging contribution and
commitment in meetings
Create a development plan for your team using structured
development tools
Handle performance
appraisals
effectively
Deliver tough messages & handle conflict sensitively
Delegate in a way that makes the most of available
resources and motivates your team
Gain buy‐in to your ideas through a range of influencing and
persuasion techniques
Create an environment that motivates others to perform to
the best of their ability
Communicate effectively at a distance when managing a
remote team
Leave with increased confidence in managing an effective
and motivated team
What you will learn
This overview provides an example of what can
be included in a typical programme
Module 1 – Setting direction & managing
performance
Identifying management styles
Four management
styles
and
when
to
use
them
Impact of each style if you don’t adapt to others
Understanding different perspectives
Managing performance
The Performance Management Cycle – managing per‐
formance every day
What gets in the way of staff performing effectively
SMART objectives and monitoring progress effectively
Core skills – powerful questions and active listening
Powerful questions and when to ask them
Using listening skills to attend to what is and isn’t said
How to make sure your feedback is effective
Management VS leadership
The differences between these roles and the activities that
underpin them
Overview of different management styles
Delegating effectively
What to delegate and why
How to delegate and to whom
The difference between delegating and dumping
Coaching for results
What coaching is and isn’t
Coaching ‘on the fly’ – in everyday situations
Going beyond behaviour to work on beliefs and values
Module 2 – Managing competing/conflicting demands and
communicating effectively
Dealing with competing managerial demands
Stop wasting time on destructive or unproductive tasks
Focusing on what’s important and knowing what’s not
Managing upwards, sideways, the team and yourself
Making decisions in an effective and timely way
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The ‘Before’ stage of a meeting
The importance of planning, preparation and purpose
Drawing up and distributing the agenda
Cascading difficult messages and managing change
How to manage change and keep your team motivated
What to do when you disagree with the message you’re
asked to convey to your team
Managing the meeting process – the ‘During’ phase
Why it’s crucial to establish realistic time‐frames and pri‐
oritise the items under discussion
Being an effective chairman – managing the ‘talkers’,
bringing out
the
quiet
ones,
and
keeping
things
on
track
How to gain consensus, maintain group energy and
motivation over longer meetings
Making things happen in the ‘After’ phase
Why you need to distribute minutes within 72 hours
How to ensure participants follow through on actions
Communicating at a distance
How to motivate a team when they work in remote
locations – at home or in a different location from you
Managing the boundaries to remove problems
Module 3 – Dealing with difficult situations and building high
performing teams
Developing staff
Assessing where to put energy in developing others
Different ways to develop staff
Supporting your team
Giving praise, encouragement and constructive criticism
What it’s like to be on the receiving end
Getting the balance right and empowering people
Preparing for an appraisal meeting
Preparing to make it a motivational experience
Diagnostic Map to establish the root cause of problems
Documenting evidence and seeking feedback
Managing a performance discussion
How to open and structure the meeting
Skills to keep discussions on‐track & build commitment
Giving tough messages and rewarding successes
Monitoring progress against plans
Gaining commitment
Use persuasion techniques to gain buy‐in to your ideas
Influencing and persuading people over whom you have no
authority – including your boss and peers
Dealing with difficult situations and how to adapt your style
to meet their needs
Creating a high performing team
Motivating a team and how to create an environment that
encourages it
Understanding team dynamics and how this affects per‐
formance over time
Why you?
The relationship between the leader and the led – why
should anyone
follow
you?
Actions that motivate, deeds that demotivate
Language that motivates and inspires
Saying the right things in the right kind of way
Voice and how it can be used for increased impact
‘Power talk’ VS ‘wimp talk’
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MANAGING MEETINGS
Number of participants: 8 Duration: 1 day Available as: In‐company course
Why attend?
Many managers are spending more than 50% of their working life in meetings – and consider much of this time to be wasted.
Good chairing skills are crucial, yet everyone who attends a meeting has a stake in its success and can influence its outcome. This course
shows how careful preparation and effective chairing and communication skills can steer a meeting to a successful conclusion, saving
considerable time.
Who is it for?
Those who want to be able to chair a meeting effectively,
or anyone who is tired of attending ineffectual
meetings and wants to create productive meetings.
Benefits
Clearly define the purpose of a meeting, and
prepare a realistic agenda
Brief participants in a way that ensures
maximum
involvement
and
commitment
to
the
process
Improve your ability to chair meetings effectively
Stimulate and control discussion with ease
Be able to handle negative, time‐wasting
and disruptive behaviours effectively
Manage telephone meetings in a way that keeps people’s attention
Know how to make the most of every meeting
What you will learn
Planning for a meeting
Planning ahead of time and setting things up to succeed
How to draw up an agenda that works
Essential preparation to ensure success
Chairing and
managing
meetings
The role of the chair and qualities that lead to success
Achieving objectives and clarifying action points
Bringing the meeting to a successful close
Managing the meeting process
Getting off to a good start by setting the scene
How to keep the meeting on track and to time
Encouraging and controlling the discussion
The power of summaries to clarify understanding
Achieving best practice in meetings
How and why a meeting can go wrong
Benchmarking good and bad practice
Key factors that lead to shorter, productive meetings such as
starting on time and managing the human element
Handling difficult people and situations
Managing group dynamics
Dealing with people who waste time, are negative and hold
side conversations
Teleconference meetings
What to consider in telephone meetings
How to make sure everyone is paying attention
Taking personal responsibility for making it a success
Get your message across and make an impact
How
to
make
sure
your
points
are
taken
on
board
The role of body language and voice in making
a positive impact in meetings
The importance of behaving assertively
Taking minutes
How to make minute‐taking simple and effective
Recording actions to be taken and agreements made
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CONFLICT MANAGEMENT
Number of participants: 12 Duration: 2 days Available as: In‐company course
Why attend?
We can’t avoid conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk
jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships. This course will help you
waste less time on sorting out people problems and enable you to enjoy work more.
Who is it for?
Anyone who wants to be better equipped to deal with people
they have a difficult relationship with or handle those who have
different ways of working.
Benefits
Avoid wasting precious energy on feeling negative about a
person or situation
Learn new strategies for handling disagreements and
misunderstandings constructively
Help yourself and others move on and be productive
Minimise departmental/team/client politics
Get to the root cause of difficult behaviour
Acquire influencing strategies that smooth the path to
resolution
Be able to use four styles of persuasion – asserting,
attracting, bridging and proposing
Know what to do when faced with ‘difficult’ behaviour and
how to overcome resistance
Leave having practised a step‐by‐step process for
successfully managing conflict
What you will learn
What is conflict?
From discomfort
to
crisis
–
how
conflicts
escalate
Exploration of typical work conflict situations
Recognising conflict and potential triggers
Approaches to conflict
Ways of handling conflict
Why problems don’t go away when we ignore them
Identifying your preferred style and adapting your approach
to suit the situation
Mapping the conflict
How different people perceive conflict situations
Recognising the positive intention behind behaviour
Mapping tool for defining the problem and understanding
what people want and need
How to identify the root cause(s) of a situation
Conflict and power
Games people play and how they respond to power
How to deal with people who play these games
Managing conflict with your boss, senior managers or other
authority figures
Influencing in conflict situations
Selling ideas and getting buy‐in
Techniques that help you to achieve a win‐win
Discover what’s important to you and others
Working out what’s important to you at work
Identifying and checking what’s important to others
Why the most challenging conflicts involve values
Developing behavioural flexibility
Understanding your, and other people’s, styles
Why differences in styles can create misunderstandings
Be aware of how non‐verbal behaviour and voice tone
affects your approach
Willingness to resolve
Why people over‐react and are sometimes unwilling to
resolve a problem
Managing people who resist or don’t want to come to a
resolution
Roadmap to resolution
An easy‐to‐use and effective step‐by‐step process for
resolving any conflict
Building trust and respect to keep relations positive
Managing emotions
Dealing with anger and other emotions
Keeping your
emotions
at
bay
when
others
are
upset
Strategies to minimise hostility and defensiveness
Effective questioning techniques
Why asking questions is a key element in the process of
making high quality selection decisions
Asking questions that ensure you gather hard evidence
against your predetermined criteria
Control interviews with the Question Funnel Model
The art of listening and the STAR Model
Developing listening and observation skills
The STAR Model – situation, task, action, result
Observing, recording, classifying and evaluating
How to
observe
and
record
performance
effectively
Classifying and evaluating evidence promptly and accurately
against predetermined characteristics
What to do in the absence of evidence
Setting the right climate for interviews
What to do and what to avoid
How to position your company’s values and culture
How to comply with employment laws and value diversity
during interviews
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EMOTIONAL INTELLIGENCE
Number of participants: 8 Duration: 1 day Available as: In‐company course
Why attend?
Rational, problem‐solving intelligence is not enough in the working and personal environment today. While IQ may get you hired, it’s EQ
that will get you promoted. Emotional Intelligence is defined as ‘the ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them, and to use this information to guide one’s thinking and actions’. Learn how to harness your emotions, and
how to bringout the best in others. This course offers a comprehensive introduction into one of the most important business
developments in recent times.
Who is it for?
All levels of staff have to be as emotionally intelligent as possible to give
your company its competitive edge. This course will benefit anyone who
wants to get ahead in their career.
Benefits
Know what Emotional Intelligence is and why it matters
Be aware how your emotions affect your performance
Become more
aware
of
your
EQ
‘blind
spots’
Use EQ to bring out the best in others
Deal with disappointments, challenges and obstacles
Demonstrate empathy in a wide range of situations
‘Read’ and interpret ‘silent messages’ people send
Give Emotionally Intelligent feedback that people
can take on‐board easily
Use Emotional Intelligence in difficult conversations
What you will learn
Why Emotional Intelligence matters
The origins of Emotional Intelligence and the personal and
business case for EQ
The relationship between EQ and IQ
Where do emotions come from?
The physiology of emotion – what makes us think, feel and act
the way we do
The value of thinking of emotions as ‘messages’ – and
responding to them appropriately
Test your own EQ
Personal strengths and development areas when it comes to
Emotional Intelligence
The EQ model
Factors that make up Emotional Intelligence
Getting to know the four‐quadrant EQ model: self ‐awareness,
self ‐
management,
social
awareness
and
relationship
management
Exploring self ‐awareness
Self ‐awareness is the key to the door of self ‐control
Replace limiting beliefs with empowering ones
Taking personal responsibility for the way we feel
Managing your
emotions
Choose your response rather than reacting automatically
Harnessing the power of positive emotions
Changing our self ‐talk from ‘critic’ to ‘coach’
Developing social awareness
Recognising other people’s emotions
Developing sensory acuity – reading non‐verbal cues
Show sensitivity and understand the needs of others
Enhancing relationships
Why trust, reliability, compassion and empathy are absolutely
essential
Practical techniques for using EQ effectively in a range of
business
situations,
including
meetings,
negotiations,
appraisals
and presentations
Dealing with difficult people and difficult situations
Think clearly and stay focused under pressure
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Project Management
Our project management workshops and qualification courses are targeted at a wide variety of professionals in
project organisations and environments. This includes project managers, project directors, program managers,
team members, project administrators and coordinators, schedulers and planners. With these courses you will
learn the essentials and fundamentals of all levels within Project Management and how to use those skills
effectively and efficiently, benefiting both business and personnel.
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Project Management
Fundamentals
Number of participants: 14‐16 Duration: 2 day Available as: In‐company course
Why attend?
Project Management Fundamentals is a twoday course that provides participants withessential concepts needed in project‐driven
environments. It covers the five key project management processes required for all projects including: initiating, planning, executing,
monitoring & controlling and closing.It provides participants with an understanding of how the project management processes are used
to plan for more effective project delivery and more consistent project outcomes.The course is aligned with the Project Management
Body of Knowledge (PMBOK).
Who is it for?
This course is designed for those new to projects and project management such as:
Project team members, Executives and Administrators.
Benefits
Create a project roadmap
Monitor time, cost and quality
Control change
and
scope
Minimise risks and issues
Manage staff and suppliers
What you will learn
Fundamental Concepts of Project Management
An Introduction to Project Management (PMBOK‐4th Edition
aligned)
Introduction to Project Management
Definition of Project — What is a Project?
Definition of Project Management
The importance of Project Management
rolls and responsibilities
Fundamental constraints
—
time,
cost
and
performance
Projects vsOperations
Project and project management performance—how does it
measure up?
Characteristics of projects – personal experiences
Project Management methodologies/frameworks
Project Management Lifecycle
What needs to happen by when, to effectively manage a
project?
Project Lifecycles and Stakeholders
Establishing Governance
Roles, Mechanisms and Context
Key
decisions
Strategic frame/context for projects
Overall constraints
Key Reporting requirements
Initiating Projects
Stakeholder analysis: Defining Requirements and Success
Measures
Specifying the Project: Defining Scope and Boundaries; Defining
Results, Deliverables, and Outcomes (and the Business Case)
Defining Tasks and the Work Breakdown Structure (WBS)
Planning Projects
Budgets and Cost Management:
Detailing costs/budgets and procurement strategies; Identifying
resource requirements; Establishing budgets, resource
schedules and S–curves;
Scheduling and Time Management: Activity sequencing;
Duration estimating; Schedule development; Critical Path;
Setting milestones; Using software
Establishing project teams and assigning responsibilities:
Identifying roles and responsibilities; Team development tasks
Generating and creating certainty: Quality planning and
management; Risk planning and management; Communication
planning and management
Base‐lining
Executing and Controlling Projects
Progress Tracking and Reporting
Stakeholder/Relationship Management
Change Management
Managing Meetings
Closing Projects
Administrative Closure
Finalisation Reporting
Learning Lessons/Continuous Improvement
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Project Management
Advanced
Number of participants: 10‐12 Duration: 2 day Available as: In‐company course
Why attend?
Learn the knowledge and skills required to manage complex projects often involving substantial budgets, strategic risks and business‐
critical timescales. The course covers in detail the nine functions or knowledge areas of project management: scope, time, cost, quality,
human resources, communications, risk, procurement and integration management.
Who is it for?
This course is designed for project managers with experience working in project environments or organisations. The Project Management I:
The Fundamentals course is a recommended prerequisite to ensure participants have an understanding of the fundamental concepts of
project management.
Benefits
Create a project roadmap
Monitor time, cost and quality
Control
change
and
scope
Minimise risks and issues
Manage staff and suppliers
What you will learn
Concepts of Project Management Advanced
Identifying project stakeholders; their roles, interest in and
influence over the project.
The project lifecycle and project management processes.
Applying scope management techniques to the work required
to complete the project.
Time and cost management techniques including activity
identification and estimation, managing the critical path,
developing and controlling project budgets.
Earned Value
and
Earned
Schedule
reports
and
charts.
Organising and managing project teams and managing
communications with project stakeholders.
Ensuring that project outcomes meet the needs for which the
project was undertaken.
Identifying and managing risks and opportunities presented by
the project.
Managing the process of procuring the products, services, or
results needed from outside the project team.
Project Management Lifecycle Advanced
What needs to happen by when, to effectively manage a
project?
Project Lifecycles and Stakeholders
Establishing Governance Advanced
Roles, Mechanisms and Context
Key decisions
Strategic frame/context for projects
Overall constraints
Key Reporting requirements
Initiating Projects Advanced
Stakeholder analysis: Defining Requirements and Success
Measures
Specifying the Project: Defining Scope and Boundaries; Defining
Results, Deliverables, and Outcomes (and the Business Case)
Defining Tasks and the Work Breakdown Structure (WBS)
Planning Projects Advanced
Budgets and Cost Management:
Detailing costs/budgets
and
procurement
strategies;
Identifying
resource requirements; Establishing budgets, resource
schedules and S–curves;
Scheduling and Time Management: Activity sequencing;
Duration estimating; Schedule development; Critical Path;
Setting milestones; Using software
Establishing project teams and assigning responsibilities:
Identifying roles and responsibilities; Team development tasks
Generating and creating certainty: Quality planning and
management; Risk planning and management; Communication
planning and management
Base‐lining
Executing and Controlling Projects Advanced
Progress Tracking and Reporting
Stakeholder/Relationship Management
Change Management
Managing Meetings
Closing Projects Advanced
Administrative Closure
Finalisation Reporting
Learning Lessons/Continuous Improvement
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Customer Relationship
Management
To develop the skills required of an effective Customer Relationship Manager.
Understand the benefits of high level CRM and the part it plays in client retention.
Build excellent customer relationships.
The course is particularly relevant for people who are the key internal contacts for major customers.
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Customer Relationship
Management
Number of participants: 10‐12 Duration: 3 days Available as: In‐company course
Why attend?
This course is designed for people who wish to gain an understanding of principles and practice of Customer Relations. The course will
help you understand the need for customer care skills and identify weaknesses in your firm`s current approaches to customer relations.
You will then move on to learn how to deal effectively with anger, aggression and customer complaints followed by understanding the
importance of safety and security. Finally you will learn how to deal with visitors and guests in the best possible way and develop
fantastic customer care skills on the telephone and in person. You don’t need to know anything about the subject before you start, but by
the end of the course you will know enough to think like a professional!
Who is it for?
This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective
customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing
and on
the
telephone.
This
course
will
help
provide
those
with
the
skills
to
understand
the
link
between
their
own
organisation's
sales
operation and their clients.
Benefits
Exceptional customer relations skills
Customer retention skills
Effective customer communication skills
Increased sales through better timing by
anticipating needs based on historic trends
Identifying needs more effectively by understanding
specific customer requirements
Cross‐selling of other products by highlighting and
suggesting alternatives or enhancements
Identifying which of your customers are profitable
and
which
are
not
What you will learn
Module 1: Customer Care
Why your firm needs customer care
Why you need to do something about it
Your plan of campaign
Customer care skills
Handling complaints
Module 2: Customer Care on the Telephone
Telephones –
problems
and
opportunities
Telephone skills
Telephone Reception Skills
Do`s and Don`ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Communicating on the telephone
Handling complaints
Module 3: Reception Skills
The role of the receptionist
Being a ambassador
Receiving visitors & guests
Administration in reception
Telephone Skills
The difference between delegating and dumping
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Mind Mapping Skills
In this course, you will be introduced to the wonderful world of Mind Mapping and also learn the
principles and steps to createa Mind Map.
You will also be provided with examples, templates and quiz to test your knowledge.
You will also learn via modern, pedagogically sound interactive methods,
placing you at the centre of the of the learning process.
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Mind Mapping Skills
Number of participants: 12‐16 Duration: 2 days Available as: In‐company course
Why attend?
Mind Maps
encourage
creative
problem
solving,
and
they
hold
information
in
a format
that
your
mind
finds
easy
to
remember
and
quick
to review. By using Mind Maps, you can quickly identify and understand the structure of a subject, and the way that pieces of information
fit together, as well as recording the raw facts contained in normal notes.
Who is it for?
This course is designed for managers, senior staff and for people seeking to understand and apply good practice in promoting effective
customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing
and on the telephone. This course will help provide those with the skills to understand the link between their own organisation's sales
operation and their clients.
Benefits
Summarizing information.
Consolidating information from different
research sources.
Thinking through complex problems.
Presenting information in a format that shows
the overall structure of your subject.
What you will learn
Introduction to Mind Mapping
What is Mind Mapping
The importance of Mind Mapping
Mind Mapping basics
Advantages of using Mind Mapping
Module 1: Motivation & Goal Setting
What are
your
motivates
What are your de‐motivators
Make it visual
What are your goals
How to set out a goal plan
Steps to achieve your goals
Module 2: Time Management
Control and manage your time more efficiently
Proper Time
Management=
Productivity
Build confidence by having the ability to control when you do
things, to what importance and how you follow through
Having proper Time Management allows you
to have more leisure time
Module 3: Reading
Summarizing information read
Effectively read your own Mind Map
Ability to retain things read and learnt
Ability to link things that are unknown to the known
Module 4: Note Taking
Using Mind Maps you learn structure note taking
Note taking
with
Mind
Mapping
allows
you
easily
add
on
ideas
to your own Mind Map
Ability to reference using Mind Mapping
Module 5: Study Methods
Structure your studying with Mind Mapping
Mind Mapping allows you to utilise your study time better and
more efficiently
Module 6: Memory
Improve your memory skills with Mind Mapping
Retain new information and information thought to be
forgotten
Enhance self ‐esteem and confidence
Module 7: Sound Mind, Sound Body
Feel more confident with Mind Mapping
Improved work and personal life due to efficiency and
productivity from using Mind Mapping
Proven results in lowered stress and fatigue levels due to
effective use of Mind Mapping
Keeping your Mind Map visual and it’s benefits
The secrets of using your Mind Map for personal and
professional success
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Risk Management
Risk
management
can
help
you
to
assess
these
risks
and
decide
what
actions
to
take
to
minimize
disruptions to your plans. They will also help you to decide whether the strategies you could use to
control risk are cost‐effective.
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Risk Management Training
Number of participants: 10‐12 Duration: 1‐ 2 days Available as: In‐company and public course
Why attend?
This module contains all of the information you will need to achieve the competency to apply skills in Risk Management.
The effectiveness of the learning process depends on you – how enthusiastic you are about examining your own organisation and the
challenges that it faces. Your real learning takes place when you carry out the various activities, which are described on the next page.
The more effort you put into these activities, the better prepared you
will be to meet the challenges of undertaking research activities.
Who is it for?
This course is designed for all levels of management – in fact anyone who deals either directly or indirectly with any type of risk will
benefit from attending.
Benefits
Learn how to use Risk Management to your advantage
to benefit you personally and professionally
Contribute to the identification of project risk events
Conduct risk control activities
Contribute to assessing risk management outcomes
What you will learn
What is Risk Management
Introduction to Risk Management
Why is Risk Management important
Understanding Risks
What to
consider
when
managing
risk
Understanding the context
Plan risk identification and assessment
Close the loop with actions and monitoring
Quantitative Modelling
Using quantitative methods
Risk modelling
Model the risk rather than add risk to existing models
Keeping it simple
Process Integration
How to use top down support
Common language: using the correct language and
terminology associated with Risk Management
Objections
Dealing with objections
Formalising Risk Management, not introducing it
Clarifying the requirement and the outcomes
Using external forces
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Time Management
In this course, You will learn how to examine the way your day goes and how to eliminate all the
unnecessary activities that consume your time in a malicious manner. This way you can manage your time
in a productive way so that you can yield results in a quick manner and you will enter a better rhythm
than before.
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Time Management Training
Number of participants: 8 Duration: 1 day Available as: In‐company and public course
Why attend?
One of the best features of time management seminar is that we teach you how to make some time for yourself and not bring your work
home with you. We all know how nasty it is to leave the office after a hard day's work and then to still have the job on your mind and
even work some more from home. By time management you will reach your targets effectively on a daily basis.
Who is it for?
This Time Management program is for individuals who need, and want to improve their overall efficiency and effectiveness. You may have a
wide variety of time management issues, or you may have specific time management problems that you want to focus on.
Benefits
Recognise the effect of poor organisation and its relationship to
stress
Analyse your time utilisation
Identify and control major time wasters
Apply the 80/20 rule to leverage your time
Achieve a balance between work and external commitments
Set up and use a personalised time management system
Set long‐term and short‐term goals and commit to a personal
action plan
What you will learn
What is TimeManagement
Introduction to Time Management
Why is Time Management so important
Gain practical skills and knowledge
Time management preferences
Analysis of current workload to determine what is relevant
Prioritising workload and planning tasks
Analysis of personal time management strengths and challenges
Energy levels and concentration
Everyday time ‘shaving’ techniques
Overcoming procrastination, time wasting and perfectionism
Goal Setting
The Three P's
S.M.A.R.T Goals
Prioritising your Goals
Visualisation
Prioritising your time
the 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Smart Planning
Creating your Productivity Journal
Maximising the Power of your Productivity Journal
Tackling Procrastination
Why we Procrastinate
Nine Ways
to
Overcome
Procrastination
Eat that Frog!
Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Organisation
De‐Clutter
Managing Workflow
Dealing with E‐mail
Using Calendars
Delegating made easy When to Delegate
To whom should you Delegate
How should you Delegate
The Importance of Full Acceptance
Routine
What is a Routine?
Ritualising Sleep, Meals, Exercise
Examples of Routines
Using Routines to Maximise Time
Meeting Management
Deciding if a Meeting is Necessary
Building the
Agenda
Keeping things on Track
Making sure the Meeting was Worthwhile
Alternatives to meetings
Instant Messaging and Chat Rooms
Teleconferencing
E‐mail Lists and Online Groups
Collaborating Application