Redesign Medical Information System
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Transcript of Redesign Medical Information System
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Redesign Medical Information System
SNU GSCST UX Lab
The Next Generation of Electronic Medical Record(EMR) System
in Seoul National University Bundang Hospital (SNUBH)
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Intro
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Old-fashioned Medical Record Paper Charts
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Turned to Electronic Medical Record (EMR) System in PC
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Screen Examples (As-is)
too complicated too much information
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How will the next generation of EMR system look like?
Something new! Something usable!
Something enjoyable!
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Project Outline
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Project Outline 2 ‣ Project Goal
“Prototyping the next generation of EMR system”
‣ Project Period
January 2011- August 2011 (total 8 months)
(Two phases as the following diagrams)
1st Phase Understanding Research Ideation
2nd Phase Understanding Research Prototyping
4weeks 4weeks 8weeks
4weeks 4weeks 8weeks
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1st Phase
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1st Phase 3
1st Phase Understanding Research Ideation
2nd Phase Understanding Research Prototyping
4weeks 4weeks 8weeks
4weeks 4weeks 8weeks
‣ Project Goal in the 1st Phase
Understand the context of the information behavior of the Medical team
“UX concept”
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1st Phase 3 Understanding
1. Understanding
- Study the basic medical information system
- Prepare interview
- Analysis of as-is EMR screens, including the flow of screens
<Software such as EMR, PACS, etc.> <UML, Flow chart> <Biz Process>
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1st Phase 3 Research
2. Research (1)
- How do they use EMR system in the hospital in real world?
- Understand the entire work process of each occupational group
- Use the contextual inquiry & interview methods
“Observations in the context” “Interviewing based on the observations” “Summarize the results of
the interviews& observations”
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1st Phase 3 Research
2. Research (2)
- 1 Day Workshop with medical team, SI company, UX lab members
- Share the research results
- Confirm the work process of each occupational group
- Have a brainstorming for the potential concept
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1st Phase 3 Research
2. Research (3)
- Participate the healthcare experience design conference 2011
- Learn the global trends of healthcare information system
Healthcare Experience Design Conference 2011 @Boston
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1st Phase 3 Ideation
3. Ideation (1)
- Make experience map of mega process
- Draw Emotional Journey Maps(EJM) of each occupational group
Experience map of mega process Emotional Journey Map
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1st Phase 3 Ideation
3. Ideation (2)
- Create each persona based on observations and interviews
- Write possible scenarios
- Draw the final UX Concepts based on Research
Persona UX Concepts
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2nd Phase
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2nd Phase 4
1st Phase Understanding Research Ideation
2nd Phase Understanding Research Prototyping
4weeks 4weeks 8weeks
4weeks 4weeks 8weeks
‣ Project Goal in the 2nd Phase
Thoroughly understand the usage of EMR system and make next EMR prototypes
based on the research results of the 1st and 2nd phases
“View”
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Understanding
1. Understanding
- UI Pattern Study along with EMR system
- Make an EMR Pattern library
<Web source> <Book reference>
2nd Phase 4
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2. Research
- Conduct the user test of as-is EMR system under the laboratory environment
- Observe how to access required information, given several tasks
- Use think aloud method
2nd Phase 4 Research
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2nd Phase 4 Prototype
3. Prototyping (1)
- Paper prototyping
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2nd Phase 4 Prototype
3. Prototyping (2)
- Balsamiq prototyping, showing the interactions between screens and within a screen
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2nd Phase 4 Prototype
3. Prototyping (3)
- Develop 3 types of To-be EMR prototyping with UX lab members only
Innovative
Team
Fixed
Team
Improvement
Team
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2nd Phase 4 Prototype
3. Prototyping (4)
- Elaborate each prototypes with medical teams, developers, and graphic designers
- Discuss the default screen size of future EMR system
- Co-working with medical teams, developers, and graphic designers for 4 weeks
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The final product will be launched in the 2nd quarter of 2013.
Some delicate works can’t be published before launching.
I will update the final prototype screens after then.