REDEFINING AP: YOUR ROLE AS THE FINANCIAL ......Average processing cost per invoice (combination of...
Transcript of REDEFINING AP: YOUR ROLE AS THE FINANCIAL ......Average processing cost per invoice (combination of...
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REDEFINING AP: YOUR ROLE AS THE FINANCIAL STRATEGIST
Henry Ijams
AvidXchange, Inc.
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AGENDA
Coming Changes in Finance
What it Means for You
4 Tips to a Perfect P2P Career
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WHAT IS YOUR ROLE IN THE COMING CHANGES?
It’s about YOU!
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RESEARCH AND ADVISORY SERVICES FOR FINANCIAL STRATEGISTS
Purchase-to-Pay Research, Tools and Education
NavigatorTM Solution Ratings and Reviews
PerfectMatchAPTM Solution Diagnostic
Process Reviews, Assessments and RFPs
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HENRY IJAMS VP of Supplier Solutions at AvidXchange
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ABOUT ME
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WHAT DOES YOUR WORLD LOOK LIKE?
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Finance Office
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WHAT IT MIGHT LOOK LIKE
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AvidXchange Revolutionizes Business Payments
Our goal: To Eliminate enough paper checks to circle the globe.
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QUESTIONS TO PONDER…
What are you doing to simplify the AP process?
How are you preparing for the coming changes?
How can you future proof your career?
?
?
?
?
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YOUR PATH TO PERFECTION
Common Success Factors Among AP Innovators
Where do you stand on the path to AP innovation?
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PayStream Advisors. Inc.
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BASIC AUTOMATION STRATEGY
Centralize Invoice Receipt
Paperless invoices
Electronic Invoicing – via network or portal
Scanning for mailed and email invoices
Streamline approval workflow
ePayments
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INNOVATORS AP PROCESS
Cost Savings, Improvements in Customer Care, Supplier On-time Payment
3rd Party Mail/ Scanning
Electronic Invoicing
Invoice Receipt
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Automated Data Entry
Electronic Invoicing
Invoice Processing
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Automated Workflow & Matching
Invoice Approval
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ePayments via ACH or Card
Payment
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THE FINANCIAL STRATEGIST
Finance Finance is the study of how to allocate assets
Finance is fundamentally a forward looking and concerned with future values
Finance Accounting is the
communication of financial information
Accounting is fundamentally backward-looking
Accounting
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CONTROL TRANSACTIONS AT THE POINT OF NEED
Cost Savings, Improvements in Customer Care,
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More Clients, Higher Revenues, Increase Profitability
Transactions are moving away from looking backwards
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What is YOUR role in the coming changes?
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THE FUTURE OF P2P IS ABOUT PERFECTION
Happy Customers
Less Paper & More Business
Touchless Transactions
High First-Pass Processing
Engaged AP/P2P Staff
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YOUR CUSTOMERS
Department Managers
Suppliers Central Purchasing
Organizations who think about their process from the perspective of “the customer” are more successful at transforming…
and achieving Perfect AP
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What are the Innovators doing?
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October 31, 2016
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ARE YOU GETTING THE GREATEST VALUE OUT OF PAYMENTS?
Invoice Receipt
3rd Party Mail/Scanning
Electronic Invoicing LIMITED PAYMENT
STRATEGY
OPTIMIZED PAYMENT
STRATEGY Checks
ACH
Wire
Checks
P Card
ACH
Virtual Accounts
Dynamic Discounting
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P2P INVASION
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• Driverless truck made beer delivery last week in Colorado
• 120 Mile Run with no manual intervention by the operator
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Have you adopted cloud-based accounting?
We have adopted a web-based accounting sysem
We’re investigating
Never
©2016 PROPRIETARY AND CONFIDENTIAL 20
POLL:
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WHAT IT COULD LOOK LIKE
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WHAT ARE YOUR GOALS FOR AP?
Paperless? Efficiency? Support Growth?
How are you going to achieve your goals?
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SEISMIC SHIFT GOING ON IN THE P2P INDUSTRY
Explosion of new solutions
Cloud based accounting
3rd Party Partnerships
Manage processes, not paper, or people
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Hero’s can’t always carry the load
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CHANGING THE WAY WE DO BUSINESS
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4 TIPS FOR A PERFECT P2P CAREER
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Become an Expert in
Processes, not Processing
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October 31, 2016
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What is an Optimized Payment
Touchless
Lowest cost
Satisfies the needs of the supplier
Three Steps
1. Evaluate payment mix
2. Uncover payment opportunity
3. Execute plan to close opportunity gap
WHAT IS AN OPTIMIZED PAYMENT STRATEGY?
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Develop Goals &
Success Measures
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WHAT TO MEASURE?
Use these 4 steps:
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Measure your current process; establish a baseline
What’s broken? Identify specific goals for improvement (SMART Goals)
Secure the resources needed to achieve outlined goals
Measure, and if necessary, make adjustments to ensure achievements of your goals
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YOUR PATH TO TRUE TOUCHLESS
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Benchmarking Items for AP Process Improvement
Metric Novices
Average processing time from invoice receipt to approval
45 days
Average processing cost per invoice (combination of paper and electronic)
$12.26
Percentage of invoices received electronically
3%
Percentage of invoice terms discounts captured
18%
Mainstream Innovators
23 days 5 days
$6.86 $2.67
9% 32%
40% 75%
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Engage
Your Customers
Approvers & Suppliers
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ENGAGE YOUR CUSTOMERS – INTERNAL USERS
What is your customer satisfaction rating for AP?
Survey your customer to find out
GetFeedback and Survey Monkey are easy to use
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ENGAGE YOUR CUSTOMERS - VENDORS
What do vendors need?
Q. Did you get their invoice?
Q. When they will get paid?
The culture of Now!
A. Self service – just tell them where to get answers
They will get it on their own
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©2016 PROPRIETARY AND CONFIDENTIAL 34
BECOME THE CUSTOMER OF CHOICE
Top Reasons to maximize relations with vendors1 Greater support & value
Improved forecast & scheduling
More willing to invest in future opportunities
Allocate best resources and expend better efforts
Provide support beyond contractual expectations
1. Gallup: http://www.gallup.com/businessjournal/180275/become-customer-choice-suppliers.aspx
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PURPOSE OF SUPPLIER NETWORK MANAGEMENT PLATFORMS
Provide 24/7 access to transaction data.
Support document sharing.
Enable communication and collaboration.
Reduce risk of supplier fraud.
©2016 PROPRIETARY AND CONFIDENTIAL 35
© PayStream Advisors 2015
Supplier Network Management Report
Become the Customer of Choice
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Become a Leader
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Lesson 1 : Lead
Managers muddle - leaders inspire. Leaders are people who inspire with clear vision of how things can be done better.
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Lesson 2 : Manage Less
“We are constantly amazed by how much people will do when they are not told what to do by management.”
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Lesson 3 : Energize Others Genuine leadership comes from the quality of your vision and your ability to spark others to
extraordinary performance. Getting staff excited about their work is the key to being a great business leader.
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Lesson 4: Have Fun
Fun must be a big element in your business strategy.
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AVIDXCHANGE OFFERS
• Eliminate manual tasks like opening mail and data entry
• Reduce AP process cycle time • Gain 24/7 visibility into invoice approval status and
cash flow • Reduce processing costs by 60 percent or more
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16 Year History
5,500 + Customers
300,000 + Vendors in the Network
98% Customer Retention
800 + AvidXchange Team Members
Offices: North Carolina, Utah, New Jersey, and Texas
THE AVIDXCHANGE STORY
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THE AVIDXCHANGE STORY
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QUESTIONS?
What’d you think about this session?
©2016 PROPRIETARY AND CONFIDENTIAL 44
Henry Ijams