Recruitment Process

Fleet Street Leadenhall Market Bishops Gate Lakeside

Recruitment

R e c r u i t m e n t

Contents

The Recruitment Process 1

Advertising for the Position 2

Justification Form 2A

Job Adverts 2B

How to Advertise 2C

The Interview Process 3

Telephone Interview 3D

Interview Invites 3E

Interview Questions 3F

Psychometric Test for Managers and Team Members 3G

Numeracy Test for Managers & Chefs 3HI

Trade Test for Chefs 3JK

Trial Days 3L

Post Interview Regret Letter 3M

Offering the Job 4

Offer Letters 4N

Starter Packs 4O

The Recruitment Process

It is important this process is closely followed and steps are not missed out.

Please ensure all aspects of the recruitment process are covered.

Step 1: Advertising for the Position

Advertising for the Position

The Business Administrator will then post an advert for the position

Justification Forms

These must be submitted by the Store Manager and authorised by the Business Administrator

Step 2: The Interviewing Process

Trial Shifts

Successfull interviews of Team Members and Managers will lead to 2 days trial

If interviews are unsuccessful they should be sent a post interview regret letter

Interview & Trade Test Invites

Managers and Team Members will then be invited for a formal interview. Managers and Chefs must complete a Numeracy Test during this. Before a

formal interview Team Members & Managers must complete psychometric tests

Chefs will be invited for a Trade Test - if successful they will then be invited for an Interview

Telephone Interview

This is the first stage of the interviewing process

Step 3: Offering the Job

Starter Packs

These are to be sent with the offer letters and includes

Application Form

Personal Details Form

Uniform Order Form

P46

Pre-Employment Health Questionnaire

Offer Letters

These must be sent by the Business Administrator

The Busines Administrator should complete the Apointment Intruction at the same time

Justification Form

Please complete this form in block capitals, once completed send to Jessica Percy (Business Administrator) at [email protected] .Once received it will be taken to the next executive meeting for authorisation.

Job Title (Position to be recruited)

Store Location

Salary (per annum)

Hours worked per week

Start and Finish times

Weeks worked per year

Is this a permanent, temporary, casual (zero hours)

Line Managers Job Title

What skills, experience, qualifications does this person need to have (name 5 things you want mentioned in the advert, this is what we will initially shortlist applicants by)

1)

2)

3)

4)

5)

What five telephone shortlist questions do you want asking (2nd shortlist)

What answer would you expect to this question

1)

2)

3)

4)

5)

Does this position need to be advertised internally?

Is this position a Direct replacement (like for like and same salary) or is this a new position (not previously in the structure?)

Jessica Percy approval

Print Name

Date

Client Management and Marketing Assistant

My Pasta Bar is a growing brand of restaurants serving authentic Italian cuisine to the diner on the move. Expanding at a substantial rate, the My Pasta Bar team are now looking to recruit an enthusiastic, hard-working individual with an outgoing personality, to undertake the role of Client Management and Marketing Assistant. This role will predominantly involve, but is not limited to, dealing with clients who place large orders with My Pasta Bar for corporate events, lunches, and other functions. A successful candidate will be able to:

Sustain and build positive relationships with clients who use or are interested in

using My Pasta Bar services

Co-ordinate deliveries to clients using My Pasta Bar for corporate orders

Follow up on the success of deliveries with clients

When required to place food orders with clients

To be the point of contact for general enquiries

To co-ordinate feedback of My Pasta Bar delivery services

To promote the use of My Pasta Bar services with clients by initiating contact for

future orders

To manage the online platform systems such as Just Eat, City Pantry and our own

platform for ordering food which My Pasta Bar will be launching in the upcoming

year

The successful candidate will be based between the My Pasta Bar in Fleet Street and the My Pasta Bar in Bishopsgate and therefore, ideally would be a car driver, or be able to ride a motorcycle/scooter. We are seeking a well presented and polite individual with great communication skills both verbal and written. The successful candidate should able to deal with a wide variety of people, quickly building a rapport with both customers and suppliers alike. This exciting position would suit a candidate with a positive attitude, a keen eye for detail and a general willingness to learn. The successful candidate will undergo full training to ensure the role is fully understood. Starting salary will be at £6.50 per hour with the potential for bonuses dependent on meeting sales and targets.

If the above position is of interest to you, please contact [email protected]

mailto:[email protected]


Team Member

£6.50 per hour

My Pasta Bar is a growing brand of restaurants serving authentic Italian cuisine to the

diner on the move. Expanding at a substantial rate, the My Pasta Bar team are now

looking to recruit an enthusiastic, hard-working individual with an outgoing personality to

join our team!

This role includes, but is not limited to:

Serving customers in My Pasta Bar stores

Using the till to carryout transactions

Operating the coffee machines

Keeping the store clean and presentable

A successful candidate will:

Work effectively in a busy environment

Demonstrate exceptional skills in customer service

Show a willingness to learn new skills

Have previous experience in hospitality or food & beverage industries

If you are interested in this position please email your CV and a cover letter to our Business

Administrator, Jessica Percy.

[email protected]


Manager

£XX per hour

My Pasta Bar is a growing brand of restaurants serving authentic Italian cuisine to the diner on the

move. Expanding at a substantial rate, the My Pasta Bar team are now looking to recruit an

enthusiastic, hard-working individual with an outgoing personality to join our team!

This role includes, but is not limited to:

Developing the business by seeking opportunities to increase sales

Anticipating changes and planning accordingly

Opening and closing the store

Cashing up

Working towards achieving sales targets

A successful candidate will:

Work effectively in a busy environment

Demonstrate exceptional skills in customer service

Show a willingness to learn new skills

Have previous experience in hospitality or food & beverage industries

If you are interested in this position please email your CV and a cover letter to our Business

Administrator, Jessica Percy.

[email protected]


How to Advertise a Job

Using Job Board

Step 1: Email job advert to David Seabridge on [email protected]

Step 2: David will email back a template of the job, check all is correct and reply to

David.

Step 3: David will email again when job is live with a reference number.

Step 4: Applications will then be sent to you quoting the reference number.

Using the Caterer.com

Step 1: Email Jave at the Caterer.com on [email protected] with the job

advert attached.

Step 2: Jave will email you back to say that it’s live on the caterer.com and also give

you the link.

Using Gum Tree

Go to www.gumtree.com and follow the instructions to post an ad.

Applications will be sent to the email address you provide.



http://www.gumtree.com/

Conducting a Telephone Interview

Telephone interviews are extremely important to the recruitment process because it is the most

efficient way to find a suitable candidate for the position advertised.

It does not waste time by having several potential candidates come for a formal interview but

realistically only a couple are suitable for the position.

A short 5 minute phone interview will give a clear indication of the applicant’s enthusiasm,

knowledge and overall attitude towards working at My Pasta Bar.

Telephone interviews are a mandatory step in the recruitment process and should never be

skipped.

Please complete the Telephone Interview form in reference to your telephone interview.

Telephone Interview Response Form

Applicants Name

Position Applied For (Job Title & Store Name)

Date of Telephone Interview

Tick the box next to the questions you asked:

What interests you about this position?

Can you please tell me a little bit about your previous work experience and how it applies to this role?

Give me an example of a time you have worked well under time pressure.

Hypothetically, if you were working and your jobs were done and your shift wasn’t over, how would you spend the rest of your time?

Can you tell me a time when you have successfully followed a set of instructions to achieve desired outcome?

What would your reaction be if you turned up to work and two members of the team were absent?

Are you currently employed – if so you how long is your notice period?

Are you currently at University? How would this impact upon your commitment to My Pasta Bar?

Overall aptitude of responses (please tick relevant boxes):

Poor Responses

Average Responses

Good Responses Excellent Responses

Timid Confident Enthusiastic Knowledgeable of the role

Available to start now

Available to start within the next 2 weeks

In Education Previous Experience

Interview conducted by:

Would you like to invite this applicant for a formal interview? (Please circle)

Yes No

Formal Interviews

Pending a successful telephone interview the candidate will then be invited to attend a formal

interview.

Formal interviews will be held between the hours of 4 pm – 6 pm at one of the My Pasta Bar Stores

and conducted by the Business Administrator. If the Business Administrator is not available the

Store Manager is able to conduct the interview. This should, however, be avoided if possible

because if the Manager feels the pressure of insufficient Team Members then he/she may make a

hasty judgement and not employee the best available candidate.

Formal Interviews can be arranged over the phone with the candidate and then must be confirmed

via email.

It is important that the interview questions booklet is completed and then returned to the Business

Administrator if the interview is conducted by a Manager.

Example of a Formal Interview Invite:

Good Afternoon,

Following a successful telephone interview we would like to invite you to a formal interview at

our Fleet Street store.

We would love to hear more about you and ask a couple more questions.

As discussed on the phone, the interview will be at 4.30 pm on the 7th October. Please complete

the attached psychometric test on customer service at least 24 hours before this time as it will

give us some time to review it.

We look forward to meeting with you.

Kind Regards,

Business Administrator

How to Conduct a Formal Interview

Before the Interview

Read through the application form and make notes of any irregularities on the application

form

Have the Interview Questions Document printed

Ensure you have all relevant paperwork to hand (application forms, job descriptions,

company information – have an extra copy in case the candidate would like a copy to take

away)

Invite a member of the team to sit in with you to interview if possible

Welcome the Candidate

Introduce yourself and offer the candidate a drink

Describe My Pasta Bar to the candidate

Show the candidate around the store whilst explaining the different areas.

Tell the candidate that notes will be taken during the interview

The Interview

Ask the interview questions set out on the interview question document

Write down key points of their responses

Tell the candidate the benefits of joining the My Pasta Bar team

Ask the candidate to confirm whether they have any convictions or cautions, spent or

unspent which they need to declare. Stress this information is strictly confidential and a

criminal record does not necessarily prevent the applicant from being offered the job – it is

subject to risk assessment

Ensure you clarify any gaps in the candidate’s employment history

Check all their personal details provided on the application form are correct (contact

numbers, NI number etc.)

Check the application form is signed and dated by the candidate

Confirm referee contact details are correct

Inappropriate Interview Questions

When interviewing it is important that employers avoid asking questions about any of the following

as this may introduce discrimination into the selection process:

Race

Colour

Sexual orientation

Religion

National origin

Birthplace

Age

Disability

Marital/Family status

Examples of Questions to Avoid

Do you intend to have a family?

Do you think you will be able to gain more respect?

Have you or will you be able to make arrangements for childcare?

Are you married?

Do you have children, if you how old are they?

Closing the Interview

Advise the candidate about the trial days and what would be expected of them on these

days

Team members will complete feedback forms on the candidate and anonymously give to

the manager who will consider their feedback

If you are then offered the position you will be contacted by the Business Administrator

who will send an offer letter and contract of employment

Tell them their paperwork (application forms etc.) will be destroyed if they are

unsuccessful in securing the position

Thank the candidate for coming to the interview

Let the candidate know that the Business Administrator will be in touch if they are

successful

Interview Question Pack Chef

Name of Candidate

Interview Conducted By

Others Present During Interview (please give names)

Date of Interview

You should aim to ask all of the questions

Once completed please return to the Business Administrator

Overall Score

Poor Average Good Excellent

0-8 9-16 17-24 25-32

1) What do you know about My Pasta Bar?

We would expect the candidate to know a brief overview of the business and show evidence that the candidate has researched My Pasta Bar prior to the interview

Give the candidate a background to the role they have applied for

Why are you applying for this position?

Why are you leaving your current / previous position?

Poor Response Average Response Good Response Excellent Response

1 2 3 4

Notes:

2) Where and how were you trained?

We would expect the candidate to talk about previous experience

How do you test the quality of your ingredients?

What are of food would you consider to be your speciality?

Is there a chef you admire the most? Who & why?


1 2 3 4

Notes:

3) How would you respond if a customer was not satisfied with their meal?

This will probe the candidate to talk about customer service skills

What would you do if you saw a customer take something without paying?

How would you respond if a customer was rude to you?


1 2 3 4

Notes:

4) What is your salary expectation?

Do you have any holidays booked?

When are you available to start?

Do you have any other interviews booked?


1 2 3 4

Notes:

5) Are you able to give me an example of a time you have worked well in a team?

Here we would like to see the candidate be able to talk confidently about past experiences

What would you do if you thought a member of the team was not pulling their weight?

How would you respond if you noticed a member of the team was not following company specifications?


1 2 3 4

Notes:

6) Are you comfortable with wearing a uniform?

Please take note of any visible piercings or tattoos Explain that they must be smart and professional at all times Inform them that if they come in to work failing to follow uniform policy then this will result in a disciplinary hearing


1 2 3 4

Notes:

7) What hours / days are you looking to work?

We would like the candidate to be as flexible as possible and to be honest with when they can commit to work

Are you able to cover shifts of staff that are ill?

How will you get to the restaurant for the start of the shift?

If using public transportation have you researched how long this will take?


1 2 3 4

Notes: Minimum / Maximum hours willing to work Ideal start and finish times

8) Are you willing to undertake the required training?

Explain that this may include weekends and evenings

Is there any particular area of training you would find exceptionally helpful?

Would you be able to use a computer to complete our training for Health and Safety and Food Safety as this is done online?


1 2 3 4

Notes:

Interview Question Pack Team Member

Name of Candidate



Date of Interview



Overall Score


0-8 9-16 17-24 25-32







1 2 3 4

Notes:

2) What do you consider to be exceptional customer service?

We would expect the candidate to give an example of what they would consider to be exceptional customer service and how they could adapt this for the My Pasta Bar environment.

Give me an example of a time when you have demonstrated great customer service skills

How would you deal with a customer who was not satisfied with their meal?


1 2 3 4

Notes:

3) What skills & experience can you bring to My Pasta Bar?

This will probe the candidate to talk about previous roles

Do you have any experience in cash handling?

What retail experience do you have?


1 2 3 4

Notes:

4) Do you have any holidays booked?

When would you be available to start?

Do you have any other interviews arranged?


1 2 3 4

Notes:

5) Are you able to give me an example of a time you have worked well in a team?

Here we would like to see the candidate be able to talk confidently about past experiences

What would you do if you thought a member of the team was not pulling their weight?

How would you respond if you noticed a member of the team was not following company specifications?


1 2 3 4

Notes:

6) Are you comfortable with wearing a uniform?

Please take note of any visible piercings or tattoos Explain that they must be smart and professional at all times Inform them that if they come in to work failing to follow uniform policy then this will result in a disciplinary hearing


1 2 3 4

Notes:

7) What hours / days are you looking to work?

We would like the candidate to be as flexible as possible and to be honest with when they can commit to work

Are you able to cover shifts of staff that are ill?

How will you get to the restaurant for the start of the shift?

If using public transportation have you researched how long this will take?


1 2 3 4

Notes: Minimum / Maximum hours willing to work Ideal start and finish times

8) Are you willing to undertake the required training?

Explain that this may include weekends and evenings

Is there any particular area of training you would find exceptionally helpful?

Would you be able to use a computer to complete our training for Health and Safety and Food Safety as this is done online?


1 2 3 4

Notes:

Interview Question Pack Manager / Assistant Manager / Supervisor

Name of Candidate



Date of Interview



Overall Score


0-8 9-16 17-24 25-32







1 2 3 4

Notes:

2) Can you please give me a summary of your experience in the catering industry?

We would expect the candidate to speak confidently about past experience

Give me an example of a time when you have demonstrated great customer service skills

How would you deal with a customer who was not satisfied with their meal?

How would you respond to a customer who took something without paying?


1 2 3 4

Notes:

3) What skills & experience can you bring to My Pasta Bar?

This will probe the candidate to talk about previous roles

Why do you think you are suited to this role?

How would you describe your management style?

How will you motivate team members who already believe they have achieved satisfactory standards and sales targets?

What would be your approach to setting targets and performance indicators?


1 2 3 4

Notes:

4) Describe what you see as the key aspects of being a successful manager?

What sort of professional relationship do you expect to have with the Operations Support Manager and Business Administrator?

How will you build a successful professional relationship with your team?


1 2 3 4

Notes:

5) Strict financial control is paramount to our continued growth and success can you please give an example of how you have completely turned around an area that is performing below the financial standards set?

If your food running costs were high and over budget, what would be the first thing you would look at to control them?

Please give examples of previous financial parameters set and how you achieved this? What COGS (GP) and Labour Targets have you worked to?


1 2 3 4

Notes:

6) At My Pasta Bar maintaining high standards are extremely important, why?

What sort of standards would you look for at a My Pasta Bar store?

How would you assess the standards of work of each team member?

Tell me how you would use praise and recognition, as a manager, to motivate your team?

Describe how you would give negative feedback or a coaching session to a member of your team?


1 2 3 4

Notes:

7) What do you identify as your strengths and areas for development?

When have you altered your style or approach because you have seen an example of someone doing things more effectively than you?

How would you build a team that is fractured and do not always see eye to eye?

Tell me about a situation where you had to be especially forceful in dealing with a problem or difficult situation

How do you rate your administration skills and attention to detail when working under pressure?


1 2 3 4

Notes:

8) If you were offered the post, when would you be able to start?

Do you have any holidays booked?

What are your salary expectations?

Do you feel comfortable wearing a uniform?


1 2 3 4

Notes:

Psychometric Testing

Psychometric Tests must be completed by:

Team Members

Supervisors

Assistant Managers

Managers

These are to be taken after the formal interview but before the candidate is invited

for a trial shift

Team Members need to take the psychometric test relating to customer service

Supervisors / Assistant Managers / Managers will take a psychometric test relating

to Retail Store Manager

How to Order a Psychometric Test

Step 1: Go to http://www.resourceassociates.com/

http://www.resourceassociates.com/

Step 2: Use Search box to find the test

Use: Retail Store Manager for Supervisors / Assistant Managers / Managers Use: Retail Store Sales Associate - Non-Commission Based Test for Team Members

Step 3: Click on test you want and go to buy this test.

Step 4: Then you will need to login click on returning customer box. Username:

[email protected] Password: phoenix21


Step 5: Will bring up all our contact details, nothing will need to change here. And bottom

of the page is the credit card details to buy the test.

Then checkout/pay now. You will then receive 3 emails - the receipt, the order ID and the

test number with username & password for candidate to log in. Please email candidate the

details and link for test site.

Numeracy Testing

Assistant Managers, Managers and Chefs must complete a numeracy test during their

interviewing process.

These can be completed before the interview begins and should take around 25 minutes.

You will need to provide the candidate with a calculator and a pad of paper to use during

the test.

It is important you warn the candidate that the test is nothing to worry about and is

done to give us an indication of their mathematic abilities.

There are 8 questions and the total number of marks to be earned is 13.

Once you have marked the test you will need to convert their score to a percentage: This

can be done using the formula: score gained divided by total score and then multiplied by

100.

Below is a table outlining the level of competence their score equates to:

0% - 40% Poor Numeric Ability

40% - 60% Below Average Ability

60% - 70% Average Ability

70% - 85% Above Average Ability

85% - 100% Excellent Numeric Ability

We would recommend that anybody who achieves above 60% should be considered for

the position pending the success of a formal interview and trial shift

Numeracy Test

Your Name

Position Applied For

Location of Store

The next stage of your application will involve a short financial test. This is a simple test and will ensure we have an understanding of how you interpret figures on a daily basis. The test will also help us to assess your suitability to fit into My Pasta Bar business and deal with the kind of situations that will form part of your daily remit.

You will need a calculator, so make sure you have one to hand

This is a multiple choice test There are 8 questions

Please only select one answer for each question

There is no time limit for this test.

However, we would recommend a time of 25 minutes

Total:

1) If the opening stock of orange Juice is 120 bottles, 2 deliveries of 48 bottles (in each delivery) are received, and the closing stock is 98 bottles. How many have been sold?

118 142 130

40 70 126

2) If the following costs are incurred on sales of £18,500:

Catering Staff Wages - £3367

Managers Salary - £2250

What are the following percentages? (To 1 decimal place)

Catering Wage Costs

0.1% 12.2% 17.8% 30.4% 18.2% 19.6%

Management Salary Cost

1.2% 12.2% 21.3% 15.2% 8.4% 0.1%

Total Staff Employment Costs in a Percentage

30.4% 36.8% 32.5% 27.2% 21.9% 0.3%

3) If a pizza costs £2.85 to produce and is sold to the customers for £9.95, what percentage gross profit is made from this dish? (to 1 decimal place)

28.6% 69.2% 72.8%

81.2% 71.4% 78.2%

4) What is the VAT amount on an item that sells for £8.50?

£1.49 £1.70 £0.86

£1.25 £0.43 £0.20

5) A case of 24 bottles of Milk costs £15.84 from our suppliers and we sell each individual bottle for £2.95.

What percentage profit do we make on each bottle?

63.2% 36.8% 76.7% 77.6% 22.4% 86.7%

How much cash profit is made on the whole case?

£54.96 £69.21 £62.10 £70.80 £48.34 £15.84

6) My Pasta Bar on Fleet Street has £11,800 in drink sales and £5,600 in food sales in a

week. In the same week the store delivers £8,496 profit on drink and £3,640 profit on food. The week's sales budget is £16,200. What are: (To the nearest whole number)

Total Sales

£17,400 £29,536 £21,300 £12,136 £18,500 £16,400

Performance Against Sales Budget

Up by 6.9% Up by 7.4% Down by

7.4% Down by

6.9% Flat

7) A] A potted granola yoghurt costs 35p to make, what is the suggested selling price if we want to make 59% Gross profit?

60p 65p 70p 75p 80p 85p

7) B] We are selling our Danish pastries at 95p, we sell these at a food cost of 41%, so how much do they cost us?

34p 44p 60p 52p 39p 75p

8) The cash in the till draw is £1485.77 your float was £50, you have petty cash receipts in the till of £37.95, how much cash are you banking today?

£1397.82 £1573.72 £1447.82

£1435.77

Numeracy Test Answers

1) If the opening stock of orange Juice is 120 bottles, 2 deliveries of 48 bottles (in each delivery) are received, and the closing stock is 98 bottles. How many have been sold?

118 142 130

40 70 126

2) If the following costs are incurred on sales of £18,500:

Catering Staff Wages - £3367

Managers Salary - £2250

What are the following percentages? (To 1 decimal place)

Catering Wage Costs

0.1% 12.2% 17.8% 30.4% 18.2% 19.6%

Management Salary Cost

1.2% 12.2% 21.3% 15.2% 8.4% 0.1%

Total Staff Employment Costs in a Percentage

30.4% 36.8% 32.5% 27.2% 21.9% 0.3%

3) If a pizza costs £2.85 to produce and is sold to the customers for £9.95, what percentage gross profit is made from this dish? (to 1 decimal place)

28.6% 69.2% 72.8%

81.2% 71.4% 78.2%

4) What is the VAT amount on an item that sells for £8.50?

£1.49 £1.70 £0.86

£1.25 £0.43 £0.20

5) A case of 24 bottles of Milk costs £15.84 from our suppliers and we sell each individual bottle for £2.95.

What percentage profit do we make on each bottle?

63.2% 36.8% 76.7% 77.6% 22.4% 86.7%

How much cash profit is made on the whole case?

£54.96 £69.21 £62.10 £70.80 £48.34 £15.84

6) My Pasta Bar on Fleet Street has £11,800 in drink sales and £5,600 in food sales in a

week. In the same week the store delivers £8,496 profit on drink and £3,640 profit on food. The week's sales budget is £16,200. What are: (To the nearest whole number)

Total Sales

£17,400 £29,536 £21,300 £12,136 £18,500 £16,400

Performance Against Sales Budget

Up by 6.9% Up by 7.4% Down by

7.4% Down by

6.9% Flat

7) A] A potted granola yoghurt costs 35p to make, what is the suggested selling price if we want to make 59% Gross profit?

60p 65p 70p 75p 80p 85p

7) B] We are selling our Danish pastries at 95p, we sell these at a food cost of 41%, so how much do they cost us?

34p 44p 60p 52p 39p 75p

8) The cash in the till draw is £1485.77 your float was £50, you have petty cash receipts in the till of £37.95, how much cash are you banking today?

£1397.82 £1573.72 £1447.82

£1435.77

Trade Testing

For Chefs it is important they participate in a Trade Test before they are invited for a Formal

Interview.

A Trade Test will give the candidate the ability to demonstrate their skills in the Kitchen and the

Store Manager can witness how they work as a member of the My Pasta Bar Team.

How to Arrange a Trade Test

To arrange a Trade Test the candidate should be contacted via telephone and the process should be

explained to them. It is then imperative that this is confirmed by email.

The trade test should start at 9.30 am and finish around 3.30 pm and will take place at a store

where a My Pasta Bar Chef is able to evaluate their work. This means that the trade test is

unlikely to take place at the store which is recruiting for the position.

It must be communicated to the candidate that they should wear their chef whites and sensible

non-slip footwear.

You must ask a store to host the trade test and ensure the chef will be available to work with the

candidate.

You must then send the Information sheet and scoring sheet to the host store. The scoring sheet is

available in hard or soft copy. Feedback forms for Team Members should also be made available to

the host store.

Trade Testing Criteria

The candidate must prepare the following dishes which will be scored by the My Pasta Bar Chef who

is leading the Trade Test:

Prepare and cook main course for daily menu

Prepare and cook vegetarian main course for daily menu

Prepare a dessert for daily menu

Prepare hospitality buffet working lunch for 6 people (to be taken to client)

Prepare inventive daily special deli-style grab and go salad x 8

To be additionally scored on;

Integration within the team

Communication with the team

Communication with customers

Ingredient/kitchen knowledge

Presence in the Kitchen

What Happens After the Trade Test?

After the Trade Test the My Pasta Bar Chef who was leading the session will complete the scoring

sheet of how they believe the test went.

Other Team Members will also be able to complete a feedback form and return it to the Chef

anonymously.

All documents will then be sent to the Business Administrator who will read the feedback and if

positive will invite the candidate for a Formal Interview.

The store who hosted the Trade Test will then be thanked for their help and participation.

Trade Test

Thank you for taking the time to host a Trade Test at your My Pasta Bar store

These are an extremely important step in the recruitment process for Chefs as a Trade Test

will allow us to gain a better understanding of their skills and ability to work in the My Pasta

Bar environment

We appreciate your help in fulfilling this vital procedure

What Do We Need You To Do?

As the Head Chef at your store we require you to work with the Candidate in overseeing

their work throughout the day

The Candidate is required to prepare and cook the following items:

A main course for the daily menu

A vegetarian main course for the daily menu

A dessert for the daily menu

A hospitality buffet working lunch for 6 people

An inventive daily special deli-style grab and go salad x 8

You will need to complete the scoring sheet in reference to the Candidates output and

attitude. You should work with the Store Manager when doing this.

The Candidate will be additionally scored on:

Integration with the Team

Communication with the Team

Communication with the Customers

Kitchen and Ingredient Knowledge

Their Presence in the Kitchen

You should then give other Team Members the opportunity to complete a feedback form if

they should wish. This will give them the opportunity to express how they felt the day

went. The Team Members must then be presented the chance to return these forms

anonymously. This can be done by arranging a place in which they can leave them.

All feedback forms and scoring sheets must then be returned to the Business Administrator

and if positive feedback is provided an interview will be arranged.

Trade Test Scoring Sheet

Please Return to Business Administrator

Name of Candidate

Date of Trade Test

Trade Test Carried Out By

Location of Trade Test

Please score between 1 and 5

Poor Below Average Average Good Exceptional

1 2 3 4 5

Dish Prepared Score Possible Score

Main Course

5

Vegetarian Main Course 5

Dessert 5

Hospitality Buffet 5

Special deli-style salad 5

Kitchen/Ingredient Knowledge 5

Presence in the Kitchen 5

To be completed by the Chef

Dish Prepared Score Possible Score

Integration with the Team

5

Communication with the Team 5

Communication with Customers

5

To be completed by the Manager

Overall Score

Poor Below Average Average Good Exceptional

0-15 16-25 26-35 36-45 46-50

Trade Test Scoring Sheet

Please Return to Business Administrator

Team Member Feedback Form

If you would like to offer feedback following a trial shift or trade test please complete this form

You are able to do this anonymously by leaving the form in a place allocated by your Manager

Please be honest with all feedback and we will take it into account when making our decision on

the outcome of the candidate

Just circle the box you feel answers the question most appropriately

How would you rate the Candidates team work?

Poor Average Good

How would you rate the Candidates attitude to working?

Poor Average Good

How would you rate the Candidates willingness to learn?

Poor Average Good

Do you have any concerns regarding the Candidate?

Yes No

If you have answered yes to the above question please specify your concern:

…………………………………………………………………………………………………………………………………………………………………

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Trial Days

At My Pasta Bar require potential employees to complete two full trial days. Successful candidates

will be paid for these 2 days worked. If the candidate is unsuccessful they will not be paid. This

limits the burden on payroll.

Trial days occur after successful interviews for Team Members and Managers.

Chefs do not require trial days since they attend Trade Tests instead.

How Are Trial Days Arranged?

Trial Days should be arranged by calling the candidate post interview. They are then to be

confirmed via email.

Once a time and date is set with the candidate you should then inform the store or the

arrangement.

What Happens After The Trial Days?

Once the candidate has completed the trial days the Team Members at the store should be given

the opportunity to anonymously complete the Team Member Feedback form.

Managers should be contacted by the Business Administrator to follow up on the trial day and

receive feedback of the day. Feedback forms from Team Members should be sent to the Business

Administrator so they too can be considered.

If feedback from Team Members and Managers is positive then job will then be offered by the

Business Administrator.

If negative feedback is received a post interview regret letter will then be sent to the candidate

informing them of their unsuccessful application.

Post Interview / Trial Day Regret Letter

If a candidate’s interview or trail day was unsuccessful then a regret letter must be sent by the

Business Administrator.

Usually this is communicated to them via email. If an email address is not provided it can be sent

via the postal service.

Good Afternoon,

It is with regret I must inform you that your interview with My Pasta Bar was

unsuccessful as we do not believe you would be well suited to the position as

Manager

If you would like any further feedback please do not hesitate to contact me.

Kind Regards,


Formal & Confidential Offer of Employment

Private & Confidential

Candidates Name House Number & Road Town Postcode

(Date Letter is Sent) Dear Candidates Name, On behalf of Gino D’Acampo and the leadership team of My Pasta Bar, we have great pleasure in inviting you to join our Team of highly motivated and successful individuals. My Pasta Bar would like to offer you the position of:

Team Member at our Fleet Street Store

You will report to (Name of Manager at store), Manager The Important bit:

Start date – (Insert date here)

Hours of work between (Insert times here) (Monday to Friday)

Your salary on appointment will be £XXXX per annum

Your salary will be paid equally over 12 months

You will be on a permanent contract of XXX hours per week and XXX weeks per year (XX weeks including holiday)

What we need to do What you need to do

We need to take up references:

Please supply us with contact details of the two referees (Name, Job Title, Relationship to you, Email address, Telephone number and Address); please also confirm that one of these is/was your present/last employer, and the other must be a professional person who can vouch they have known you for two years or more, they are not related to you, and must be able to vouch for your ability to do the job.

We need to make sure you are allowed to work: To comply with the Immigration, Asylum and Nationality Act 2006 we, as your employer, are required to check and prove that every member of staff we employ has the right to live and work in the United Kingdom.

In order to progress with your employment we will need to verify your date of birth, identity, eligibility to work in the UK and current address, therefore please supply the following:

Passport / EU Identity card or UK Photocard Driving Licence or Birth Certificate (and supporting documents if birth certificate not in your current surname)

Work permit/permission to work

Evidence of your current address

National Insurance number (in the form of your NI card, old payslip or P45/P60

I would be grateful if you could send any original documentation in as soon as possible.

Can I ask you to please send Jessica Percy the above stated documents required by recorded post to Recruitment, The Pasta Bar Specialists, 40-43 Fleet Street, London EC4Y 1BT. Should you have any questions about the content of this letter please contact Jessica via e-mail [email protected] Congratulations - we are really looking forward to you joining the team. Yours sincerely Jessica Percy


We need to check you are fit & well: This offer of employment is subject to medical clearance. This will be kept strictly confidential at all times. The reason for the medical questionnaire is to ensure that you are able to carry out the duties required of you. If there is an existing medical condition this does not necessarily mean that the offer of employment will be withdrawn, and every effort will be made to see if adjustments or modifications need to be/ can be made in the duties you undertake, and where applicable, what support can be offered.

Please complete the medical questionnaire

Please check the list opposite and make sure you submit all the correct information to avoid any delays in starting this exciting role.

The Information we require:

Starters Personal and Bank Details form

P46

Uniform Order Form


Acceptance letter

Name and contact email, telephone number and address of two referees

Appointment Instruction

New Employee’s Title(Mr, Mrs or Miss) Employed as (Job Title): Name: Surname: Store Location Start Date

Line Manager’s Name Title of Line manager

Offer to be made

Actual Hours

worked (paid) per

week

Weeks worked per year (excluding holiday)

Holiday Allowance

Total weeks pay per

year inclusive of holiday pay

Annual Salary

(if appropriate)

Hourly Rate Lunch

allowance

£ per annum

£ Per hour

Other Information

New Employee or Existing/previous Employee of My Pasta Bar

New employee:

Former/previous employee:

Sick pay Company paid sick(ex local

authority TUPE staff only):

SSP(all Innovate employed staff):

Work permit? Type: (Student, spouse, indefinite, ancestry, skilled worker visa etc.)

Expiry date:

Agreed working times (start &

Finish times inclusive of breaks) Mon Tues Wed Thurs Fri

Start and finish times(Include

breaks)

Additional Details (benefits i.e. Pension, Death in Service, Private Medical, Bonus )

Employees Address:

1st Line Town County Postcode

Authorised by(Store Manager):

Authorised by ROM / Director of Operations:

Application Form

Your Name

Position Applied For

Store Location

Section One: Employment Details

Present Occupation

Current Role

Name of Company

Company Address

Date Started

Notice Period

Reason for Leaving

Salary

Previous Employment 1

Role

Name of Company

Company Address

Date Started & Ended

Notice Period

Reason for Leaving

Salary


Role

Name of Company

Company Address


Notice Period

Reason for Leaving

Salary


Role

Name of Company

Company Address


Notice Period

Reason for Leaving

Salary

Section Two: Education & Training

Education

School / College Qualification Grade Date Achieved

Training / Courses Attended

Name of Course Where Attended Date Attended

Section Three: Personal Statement

Please write a short paragraph about why you believe you are suited to this position and the skills

and experience you can bring to My Pasta Bar.

Section Four: References

Please give the names and address of two referees, one of whom should be your present/most

recent employer (if you have recently finished education, give the name of a teacher/tutor) who

will be able to comment on your suitability for this post.

Personal references should not be given unless other suitable candidates are not available. Family

references will not be accepted.

Reference One

Name of Referee

Relationship to You

Company

Address of Company

Telephone Number

Email Address

Reference Two

Name of Referee

Relationship to You

Company

Address of Company

Telephone Number

Email Address

Please Answer the Following Questions:

Have you been absent from work (other than for annual leave) for more than five days in the last

twelve months?

YES NO

Have you ever been dismissed from employment for a reason other than redundancy?

YES NO

Have you ever been suspended or subject to disciplinary action?

YES NO

Have you ever been convicted of a criminal offence, conviction or suspended sentence? (Spent or

unspent)

YES NO

Have you ever received a caution from the police? (Spent or unspent)

YES NO

Do you have any criminal charges pending?

YES NO

I understand and agree to other pre-employment checks being carried out during and after the

recruitment process

YES NO

If you have answered yes to any of the above questions, please explain fully on a separate sheet of

paper and enclose it in a sealed envelope, writing private and confidential on the envelope with

your surname and initial, and enclose it with your completed application.

Section Five: Declaration

I hereby certify that all information given on this form and in any supporting documents are correct

to the best of my knowledge, that all the questions relating to me have been accurately and fully

answered.

I understand that supplying false or withholding relevant information may lead to the termination

or withdrawal of any offer of employment.

Signed

Name Printed

Date

Uniform Order Form

If you are working at My Pasta Bar it is required of you to wear company uniform

Name

Store Location

Position

Preferred Name on Badge

Please complete the form below circling the size you require:

Polo shirt – You are entitled to 3 polo shirts, this can be a combination of short & long sleeved

Sleeve Option: Long Sleeved Short Sleeved

S (Small) XL (Extra Large)

M (Medium) XXL (Extra Extra Large)

L (Large) XXXL (Extra Extra Extra Large)

Skull Cap – You are entitled to 2 skull caps

Small Medium Large

Aprons – You are entitled to 3 aprons

Full length with bib

Trousers – You are entitled to 3 pairs of trousers, own black trousers (not jeans) can be worn

however these won’t be subsidised

S (Small) L (Large)

M (Medium) XL (Extra Large)

Other Uniform Requirements

Chef Jackets – Chefs you are entitled to 2 jackets

Sleeve Option: Long Sleeved Short Sleeved

S (Small) XL (Extra Large)

M (Medium) XXL (Extra Extra Large)

L (Large) XXXL (Extra Extra Extra Large)

Uniform Order Form


Information contained within this document is governed by the Data Protection Act 1998

This form will be processed by the Business Administrator, and may be referred to our Occupational Health Advisors for assessment

Deliberately providing misleading or inaccurate information may lead to disciplinary action,

including possible dismissal

Full Name

Home Telephone Number

Mobile Telephone Number

Date of Birth

Job Title

Location of Store

Please complete this form using BLOCK CAPITALS and answer ALL questions

Medical History Yes No Details

Do you consider yourself to be in good health?

Are you restricted for medical reasons from carrying out any particular type of work?

Have you had an illness or accident in the last 5 years which has caused you to be in hospital?

How many days sickness absence have you had off work in the last 12 months?

Have you ever given up work due to medical reasons?

Do you take any form of regular exercise?

Are you currently taking any prescribed medication on a regular basis? (excluding contraceptive pill)

Do you smoke? How many per day? …………..


Have you consulted your doctor or any other health practitioner during the past 6 months? (Including physiotherapist, Osteopath etc.)

Do you drink alcohol? Average units per week? …………..

Are you a nail biter? Do you wear false nails?

Do you have any allergies?

Have you had any heart troubles?

Have you been diagnosed with high blood pressure?

Have you suffered from chest diseases at any time? (e.g. asthma, bronchitis, pleurisy)

Do you have diabetes?

Have you ever suffered from persistent or recurrent lower back, neck, and shoulder pain?

Have you ever been diagnosed with epilepsy?

Have you ever received treatment for anxiety/depression or other mental health disorders?

Have you had any skin trouble?

Do you wear spectacles or contact lenses?

Do you have difficulty with colour perception?

Do you have dyslexia, reading or writing difficulties?

DECLARATION The information supplied is true to the best of my knowledge and belief. I agree to inform my employer of any health problems so that my health and safety can be protected whilst at work. I understand that deliberate misinformation may lead to disciplinary actions, including possible dismissal.

Signed

Date


Personal Information

Title(Mr, Miss, Ms, Mrs, Dr),:

First Name:

Surname:

Date of Birth(dd/mm/yyyy):

National Insurance Number:

Nationality:

Do you have the right to live and work in the UK: Yes or No

Address and contact details:

House / flat number / house name:

First line of new address:

Second line of new address:

Town:

County:

Postcode:

Home telephone number:

Mobile telephone number:

Email address:

Next of kin details (person 1):

Title of person (Mr, Miss, Ms, Mrs, Dr):

First Name:

Surname:

Relationship to employee:


Mobile telephone number :

Next of kin details (person 2):

Title of person (Mr, Miss, Ms, Mrs, Dr):


First name:

Surname:

Relationship to employee:


Mobile Telephone:

Bank Details:

Date the change is effective from :

Bank name (i.e. Barclays, Santander) :

Account name:

Sort Code (6 numbers):

Account number (8 numbers):

Employment details:

School/College/Department name:

Job Title:

Start date:

Line Manager name:

Employee to confirm that above details have been checked and are correct

Signed:

Name printed:

Job title:

Date:

Recruitment Process

Documents

Transcript of Recruitment Process