Recruitment And Selection In Bank Alfalah

Recruitment And Selection In Bank Alfalah

TABLE OF CONTENTS

Acknowledgement.................................................................................................................................................1

Letter Of Transmittal.............................................................................................................................................2

BRIEF HISTORY OF BANK ALFALAH LIMITED...........................................................................................3

VISION.................................................................................................................................................................4

MISSION..............................................................................................................................................................4

MANAGEMENT..................................................................................................................................................4

Chief Executive Officer....................................................................................................................................4

ORGANIZATIONAL STRUCTURE IN BANK ALFALAH LIMITED..............................................................5

DEPARTMENTS IN BANK ALFALAH LIMITED............................................................................................6

HUMAN RESOURCE MANAGEMENT.............................................................................................................7

HR’s Definition at Bank Alfalah:......................................................................................................................8

HRM DEPARTMENT & BANK ALFALAH:-................................................................................................8

Human Resource Department-Hierarchy...............................................................................................................8

RESPONSBILITIES OF HR OFFICER............................................................................................................8

HRM Management Responding To Changing Environment.............................................................................9

RECRUITMENT..................................................................................................................................................9

Sources Of Job Recruitments:...........................................................................................................................9

Recruitment Process In Bank Al Falah Limited:-..............................................................................................9

TYPES OF RECRUITMENT:-...........................................................................................................................10

1. Internal:.......................................................................................................................................................10

2. External:......................................................................................................................................................10

INTERNAL RECRUITMENT IN BANK ALFALAH:-.....................................................................................10

EXTERNAL RECRUITMENT IN BANK ALFALAH:-....................................................................................11

DIRECT INDUCTION OF FRESH CANDIDATES..........................................................................................11

EXPERIENCED PROFESSIONALS..............................................................................................................12

Executive Recruitments:..................................................................................................................................12

Recruitment of MTO’s (Management Training Officers):...............................................................................13

Human Resource Management


Recruitment of Internees:................................................................................................................................13

Human Resource Assessment:-...........................................................................................................................13

Selection Process In Bank Al Falah Limited:-.....................................................................................................13

CONCLUSION...................................................................................................................................................14

Efforts:-...............................................................................................................................................................14

Interview:........................................................................................................................................................14

Questionnaires:................................................................................................................................................15



ACKNOWLEDGEMENT

Dear Reader,

First of all, we are thankful to Almighty ALLAH for giving us courage and power to learn

and to apply our knowledge and efforts for the benefits of mankind.

We would like to say thanks to our teacher Miss. -------------for her invaluable support,

encouragement, supervision and useful suggestion throughout the course (Human Resource

Management). Her moral support and continue guidance enable us to complete our work

successfully. We had the opportunity of learning how organization operates its recruitment

and selection process. This report is about the “Recruitment And Selection in Bank Alfalah

Limited”, this will definitely helped us in enhancing our knowledge about the recruitment and

selection process.

Sincerely,



LETTER OF TRANSMITTAL

30th December, 2012

Miss. Shazen

Instructor: Human Resource Management

Dear Miss. Shazia Hamid,

Here is the report on RECRUITMENT AND SELECTION submitted, which we are required

to submit as per our course requirement.

All praises and thanks are for Almighty ALLAH Who is the source of all knowledge and

wisdom endowed to mankind and to the humanity as a whole. I would particularly like to

thank Miss. Shazeen for many insights she provided us throughout this report. Discussions

with her have also proven most helpful.

This report is based and presented on RECRUITMENT AND SELECTION (BANK

ALFALAH) for which we took interview from this bank which is mentioned in the efforts

below.

Sincerely,



BRIEF HISTORY OF BANK ALFALAH LIMITED

Bank Alfalah Limited was incorporated in June 21st, 1997 as a public limited company under the Companies Ordinance 1984. Its banking operations commenced from November 1st 1997. The bank is engaged in commercial banking and related services as defined in the Banking companies ordinance 1962. The Bank is currently operating through 45 branches in 21 cities, with the registered office at B.A.Building, I.I. Chundrigar, Karachi.

Since, its inception as the new identity of H.C.E.B after the privatization in 1997, the management of the bank has implemented strategies and policies to carve a distinct position for the bank in the market place. Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals set out by its board of management, the Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates their commitment to a culture of innovation and seeks out synergies with clients and service providers to ensure uninterrupted services to its customers.

The bank perceived the requirements of customers and matches them with quality products and service solutions. During the past five years, bank has emerged as one of the foremost financial institution in the region endeavoring to meet the needs of tomorrow as well as today. To continually upgrade the quality of service to the customers, training of team members in all the integral aspects of banking, customer service and IT was specially focused.

The portfolio concentrates on all aspects of conventional banking as well as the financial needs of corporate sector. Dynamic and high value product includes Car Financing, Home Financing, Rupee Travelers’ Cheques, Credit Cards, Debit Cards, On line Banking, ATM and consumer Durables. In addition to this, Islamic Banking Division is a recent initiative, which operates as separate branch. It offers Shariah

Compliant products through a network of five branches, which will increase to 50 by the year 2007. The bank is committed to combine all its energies and resources to bring high value, security and satisfaction to its customers, employees and shareholder. The Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates commitment to a culture of innovation and seeks out synergies with client and service providers to ensure uninterrupted services to its customers.

VISION

“To be the premier organizations operating locally and internationally that provided the complete range of financial services to all segments under one roof”



MISSION

“To develop and deliver the most innovative products, manage customers experience, deliver quality service that contributes to brand strength, establishes a competitive advantage and enhances profitability, thus providing value to the stakeholders of the bank.”

MANAGEMENT

CHIEF EXECUTIVE OFFICER

Executive Incharge Strategic Planning & Global Marketing

Executive Incharge International &Treasury Division

Executive Incharge Human Resources Division

Executive Incharge IT Division

Executive Incharge Credit Division

Executive Incharge System & Operation Division.

Executive Incharge Establishment &Administratration

Executive Incharge Credit Monitoring Division

Executive Incharge Business Development Division S.A.M./ Car Finance/ Leasing

Executive Incharge Legal Affairs Division.

Executive Incharge Audit & Inspection Division

Executive Incharge Finance Division

Executive Incharge Corporate Banking, SME Financing & Home Loans

Executive Incharge Islamic Banking Division

Executive Incharge New Products & Service Quality Division

Executive Incharge Cards Division



ORGANIZATIONAL STRUCTURE IN BANK ALFALAH LIMITED



DEPARTMENTS IN BANK ALFALAH LIMITED

Bank Alfalah Limited has the following departments:

v Account Opening Department

v Human Resource Department

v Trade Finance

v Credits

v Accounts Department

v Administration / Personnel

v Special Asset Management (SAM)

v MIS Department

v Marketing

v Cash & Deposits

v Foreign Currency Accounts

HUMAN RESOURCE MANAGEMENT

“The policies and practices involved in carrying out the “People” or Human Resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising”

The concepts and techniques need to carry out the “people” or personal aspects of management job are:-

Conducting job analyses (determining the nature of each employee’s job)

Planning labor needs and recruiting job candidates

Selecting job candidates

Orienting and training new employees

Managing wages and salaries (compensating employees)

Providing incentives and benefits

Appraising performance



Communicating (interviewing, counseling, disciplining)

Training and developing managers

Building employee commitment

HR’S DEFINITION AT BANK ALFALAH:

“We Are Struggling For People.”

HRM DEPARTMENT & BANK ALFALAH:-

Like other organizations HRM department acts as the mind of the organization. Without the HRM department Bank Alfalah cannot imagine being able to function. At Bank Alfalah, HRM has great significance, everybody depends on this department for the entire organization to work and succeed in its mission.



HUMAN RESOURCE DEPARTMENT-HIERARCHY

RESPONSBILITIES OF HR OFFICER

Following are the responsibilities of HR Officer in Bank Alfalah:-

Recruitment And Selection

Policy Making

Retention Program

Improve Working Relation Of Employees

HRM MANAGEMENT RESPONDING TO CHANGING ENVIRONMENT

Bank Alfalah’s HRM Management is responding to changing environment by

Follow Customers’ Needs

Adopt Continuous Changes

Decentralized Organization

RECRUITMENT

“The development of a pool of applicants for jobs in the organization”

SOURCES OF JOB RECRUITMENTS:

Following are the some sources of Job Recruitment in Bank Alfalah:

By Universities

By Website

By Coaching

By Newspapers

RECRUITMENT PROCESS IN BANK AL FALAH LIMITED :-

Following are the recruitment processes in Bank Alfalah:

1.) Assess need (strategic planning and tactical planning)

2.) Create a pool of candidates:

3.) Screen out candidates:



4.) Make selection

5.) Evaluate recruitment process:

1.) ASSESS NEED (STRATEGIC PLANNING AND TACTICAL PLANNING):-

There is no fixed quota of number of employees to be recruited, it depends on need and the strategic (organizational) and tactical (branch level) requirements.

2.) CREATE A POOL OF CANDIDATES:

The prospect candidates are attracted through advertisement in the newspapers, on the website online and also the walk in.

3.) SCREEN OUT CANDIDATES:

Through interviews and tests they screen out the less attractive candidates.

4.) MAKE SELECTION:

After further interviews and other processes the final candidate is selected. Questions in an interview are made by doing proper job analysis of the job. That includes identifying the job duties and requirements.

5.) EVALUATE RECRUITMENT PROCESS:

Evaluate effectiveness of recruitment by comparing the results to expected results.

TYPES OF RECRUITMENT:-

There are two types of recruitment in Bank Alfalah:

1. Internal

2. External

1. INTERNAL:

“Includes recruiting of already existing employees for new jobs within the organization”

2. EXTERNAL:

“Includes bringing “new blood” in an organization. Recruiting people who are new”



INTERNAL RECRUITMENT IN BANK ALFALAH:-

Bank Alfalah normally

• Less emphasis on Internal Recruitment

• Existing employees can respond to new job offers as externals

• Performance appraisals

EXTERNAL RECRUITMENT IN BANK ALFALAH:-

In Bank Alfalah external recruitment is on

• Need basis

• No yearly or monthly recruitments

• Every branch has its own HR department

• Head office sanctions recruitment for new employees

• Adds in leading newspapers (Dawn, Jang)

• College Recruitment (under planning)

• Online application forms

• Short listing

• Interviews

• Decisions made through head office

• No help from recruiting agencies



DIRECT INDUCTION OF FRESH CANDIDATES

Through direct induction of fresh candidates, Bank Alfalah is able to employ fresh postgraduate candidates for its organization and the process is as follows:

EXPERIENCED PROFESSIONALS

Based on requirements of experienced staff, Bank Alfalah also recruits talent from the marketplace. Bank Alfalah offers competitive salary / benefits to worthy professionals at all levels who wish to join hands with Bank Alfalah. The procedure for selecting such professionals is as follows:



EXECUTIVE RECRUITMENTS:

In Bank Alfalah, Executive recruitments are done by CEO.

RECRUITMENT OF MTO’S (MANAGEMENT TRAINING OFFICERS):

In Bank Alfalah, recruitment of MTO’s is done on Yearly Basis

RECRUITMENT OF INTERNEES:

In Bank Alfalah, recruitment of Internees is on

> Walk-ins

> Letter of recommendation from college

HUMAN RESOURCE ASSESSMENT:-

Bank Alfalah Ltd. has worked hard to build its human resource team and ensure that the quality of newly inducted staff is not comprised with growth. For recruitment and selection bank‘s policy is to hire suitable candidates. By suitable candidates bank refers to candidates having proper educational qualification, experience and background.

Bank Alfalah not only is one of the fastest growing bank in Pakistan, that provides its customers with a number of financial services, but is also a great employer of human resources, that provides its employees with a conducive environment that not only is challenging but also helps them in applying and gaining knowledge.

SELECTION PROCESS IN BANK AL FALAH LIMITED:-

The Bank Al Falah Limited operates an extremely thorough and efficient selection process to ensure that only the very best candidates are presented to our clients. The process is detailed below and yields candidates with the right fit, so that our clients can suitably execute their strategy in accordance with project timelines.

1) Resumes are obtained from a variety of sources that include our own extensive database, internet job boards, job fairs, employee referrals and direct recruitment.

2) Potential applicants are screened via telephone, in order to confirm their relevant skills, experience and availability.



3) Applicants are interviewed in-person at one of our offices and are required to sign off on their understanding and agreement to client confidentiality, criminal background checks (if considered to be a bona fide occupational requirement), health & safety, ethics, sexual harassment and human rights policies, as a condition of their employment contract with The Bank Al Falah Limited.

4) Applicants are given relevant skill-verification tests, to validate the degree of their technical aptitude, i.e. MS Office, clerical – reading, writing, sorting - ability to follow instructions.

5) References are checked to verify work experience and work performance.

6) Criminal background checks and Government security clearances are performed, where job specifications deem them to be bona fide occupational requirements.

7) We present the contract offer to the candidate for work on a client engagement, who subsequently signs off on their acceptance of the contract terms & conditions.

The Employee selection Process takes place in following order in Bank Al Falah Limited.

1. Preliminary Interview or Screening2. Application Form3. Employment Tests4. Comprehensive Interviews5. Technical Interviews6. Background Checks And Enquiries7. Medical Examination8. Final Selection Decision

CONCLUSION

HRM managers at Bank Alfalah are performing a great job as far it is concerned, motivating them and looking after them. Along with the other managers and employees

HRM managers are also doing a great job in achieving company goals and objectives. There is a very calm and friendly atmosphere at Bank Alfalah because of the HRM department and their policies for keeping their employees happy, productive and efficient.



QUESTIONNAIRES:

1. Tell us how many selection methods are used in recruitment and selection process?

2. Describe recruitment and selection process?

3. What is your selection process like? How long does it take?

4. What kind of questions do you expect the candidate not to ask at the interview?

5. What are the top five qualities you look for in a candidate?

6. What qualities do you look for in an employee while selection of an employee?

7. How are the training needs identified? How is the training carried out for

theemployees? How frequently do you give training to the employees?

8. What kind of retention policies do you have in place?

9. What are the avenues of growth in your company?

10. What differentiates your Group from others in the market? Could you tell us what is

the hierarchy levels in the management?

11. What are the performance measures you have adopted for the employees?

12. How do you feel when many trained and talented people quit the jobs and join other

companies without contributing much to the company?

13. As the head of HR in this Company, what are your main challenges?

14. Young people today do have high expectations, how do you manage that?

15. Are there any special HR practices which motivate them to continue working here?

16. What do you think (as a HR) are the most essential attributes that are required by

management graduates to make it big in the corporate world?

17. What kind of questions do you expect the candidate not to ask at the interview?

18. What are the top five qualities you look for in a candidate?

19. What qualities do you look for in an employee while selection of an employee?

20. What do you think (as a HR) are the most essential attributes that are required by

management graduates to make it big in the corporate world?

21. Which of the following selection procedures and methods followed by your

organization?

22. What is the %age or weightage do you give to selection factors?

23. What are the constraints do you face during recruitment?

24. What is the approximate time taken for the each factor?

25. What are the constraints do you face during selecting the candidates?



26. According to you what may be the reasons for not getting good response to your

recruitment method?

27. According to you what may be the reasons for not joining after selection of

candidates?


Recruitment And Selection In Bank Alfalah

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