Record your important account Our Best Unlimited Deals Ever! · FONTS: ATT Aleck Sans (Light...

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1Page #: NonePrint %:CSR1702_Q1_TnT_GUTS_SD_M6R.inddMacintosh HD:Users:ak562g:Desktop:CSR1702_Q1_TnT_GUTS_SD_M6R.indd

3-22-2017 2:27 PMPrinted at: 3-22-2017 2:27 PMLast saved:From: NCSMD01AK562GKIESEL, ALEJANDROUser:

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TO DO: Edits as Marked Go to Mechanical FPO Art Place Final Art Rollout as Mech Rollout as Comp Full Collect Release Layer Collect

OUTPUT: New Laser Separations Comp @ 100% Comp Fit to Page

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Our Best Unlimited

Deals Ever!Get endless entertainment for

an unbelievable price.*Aft er 22 GB of data usage,

AT&T may slow speeds.

Go to att.com/unlimitedplan to learn more.

Wi-Fi® Information

Manufacturer

Wi-Fi Network Name (SSID)

Wi-Fi Password (Wireless Network Key)

Device Access Code

DIRECTV® Information

SWiM Power Inserter Room Location

General Information

Customer Name on Account

Account Number

Four-Digit Passcode

AT&T Access ID

AT&T Access ID Password

Your AT&T Access ID allows you to manage your account online. You can view and pay your bill, enroll in Paperless Billing, sign up for updates regarding your AT&T service, and much more.

Voicemail PIN # and Authentication Code

With all your key information in one place, it’s a snap to manage your account and get support when you need it.

Record your important account information here for easy reference.

*Add’l speed, usage, and other restrictions apply.

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Brand Muscle Simian See Spec Sheet Simian Collect for Insight Collected Folder NOT For Release




Resources & Solutions

User Guides/Guías Rápidas

INTERNET & PHONEIn English visit att.com/userguides En Español visita att.com/guias

DIRECTVdirectv.com/manual

Wi-Fi Support

For Wi-Fi support, visit att.com/wifisupport

For installation, setup, and tech support for your Wi-Fi network, regardless of service provider or manufacturer, contact AT&T ConnecTech® by calling 800.270.5103.

Telephone Equipment for Vision and/or Hearing Impaired

Phone 877.902.6350 TTY 800.772.2889Accessible tagged PDF att.com/userguides

Accessibility SupportAlternate formats now available in large print or braille. Call 800.288.2020 and request your Tips & Tricks User Guide in an alternate format.

Repair Center

Phone 800.246.8464 TTY 800.397.3172

Compatibility feature: Compatible with any TTY/TDD devices with standard phone line.

Manage Your Account

For 24/7 access to your account information, download the myAT&T app at att.com/myattapp1

To keep you informed about important account changes, visit att.com/myatt and click PROFILE to update your email address and contact numbers.

Sign up for Paperless Billing by visiting att.com/paperless

We’re Always Here to Help

Get answers 24/7

SUPPORT

att.com/support

800.288.2020 Please have your 4-digit passcode

available when calling.

Go to the myAT&T app on your mobile device.

forums.att.com Engage with other

customers through our forums.

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Learn About Your New DIRECTV® ServiceFind the answers you need anytime, 24 hours a day.

Customer Information Channel

Go to Ch. 1001 on your TV to access a full library of short instructional videos.It’s available On Demand and covers topics such as:

Remote Control Basics Using the On-Screen Guide

Advanced Features DIRECTV CINEMA®

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myAT&T App1

Seconds count. Save time with the myAT&T mobile app. You can pay your bill, fi nd your Wi-Fi network name and password, get support 24/7, and more.

Get startedDownload the free myAT&T app on your mobile device:

Go to att.com/myattapp on your mobile device.OR

Text “app” to 8758 from your AT&T mobile device.

How to log in to your account

Log in using your AT&T Access ID and password.OR

Use your fi ngerprint to quickly and securely access the myAT&T app.1

Billing & paymentsEasy access to payment options and billing history anytime, virtually anywhere.

Stay up to dateHelp us keep you informed about important account changes. Update your email address and contact number.

Fix it now! Support toolsManage your DIRECTV, Internet and phone services. With personalized support, you can resolve most issues in seconds.

Only available on iOS devices 5s and above.

myAT&T App

DIRECTV App

mobileapps

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DIRECTVApp

Now the same DIRECTV that you watch at home, including your live and recorded shows, is with you anywhere.2

Register your device to your HD DVR When registering for the fi rst time, make sure you're on the same Wi-Fi network as your receiver. Follow these easy steps:

Launch the DIRECTV app.

Tap WATCH YOUR DVR at the top of the app homepage.

Tap MY DOWNLOADS (if you are on the same Wi-Fi network as your receiver).

Tap GET STARTED and follow the prompts.

Get started Download the DIRECTV app through your device’s app store or at directv.com/download

Log in using your AT&T Access ID and password.

Register your mobile device to your Internet- connected HD DVR (model HR44 or above) to access your recorded shows.

Live TV Streaming Watch your live channels anywhere, on your mobile devices.2

Movies, TV Shows and Networks Browse, watch or record shows, series or movies.3

Recorded ShowsWatch your recorded shows or download your home DVR to your devices to watch anywhere—without an Internet connection.2

Availability of channels varies based on programming package subscription.

HBO® subscription required.Westworld on

Content/channels/functionality varies. Data charges may apply. Requires HR44 or above.

Req’s Internet-connected Genie HR44+, DIRECTV App & elig. svc. Channels/content vary by pkg & location. Restrs apply. See back cover for DIRECTV App details.

5 MOBILE APPS

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The Secret Life of Pets on DIRECTV CINEMA®

DIRECTV Know Your On-Screen Guide

DIRECTV Basics

DVR Essentials

Genie® HD DVR

Connected HD DVR Features

Sports Features

Exclusive Programming

Troubleshooting

6

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Guide OptionsPress DASH to sort programming by category, move to a specifi c date and time, change your Favorites list and see On Demand titles.

TimelineTo see what’s on later, navigate forward with the RIGHT ARROW. Use the LEFT ARROW to go back.

Restart next to a show means you can

restart the show from the beginning. Select the show, then press RWD to watch from the beginning.Restart not available on all programs. Go to directv.com/restart for a list of programs.

TV WindowWatch your program while using the guide.

Highlight BarUse the ARROW buttons to highlight a program and view its description. To tune to a highlighted program, press SELECT.

On Demandnext to a channel

name indicates that On Demand content is available. Highlight the channel name and then press SELECT to access.

ChannelsHighlight the channelabbreviation to get thechannel description.

Advance TimelinePress FFWD to advance 12 hours. Press RWD to go back 12 hours.

Know Your On-Screen Guide DIRECTV 7

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Customize Your GuideQuickly get to your favorite channel right away or discover something new.

QuickTuneInstantly access nine of your favorite, most-watched channels so you can tune to them right away.

To add a favorite channel, press the UP ARROW on your remote while watching. Press ENTER to add the channel.

To access your QuickTune favorites at any time, press the UP ARROW on your remote.

Press the GUIDE button twice to search by category.

Scroll through the options, then press SELECT to view a category.

Press MENU on your remote.

Choose SEARCH & BROWSE, then SMART SEARCH.

Search by title, person, channel or keyword.

Scroll through the channel options until you fi nd the one you're looking for, then press SELECT.

Smart Search Spend less time searching and more time watching with our intuitive search feature.Available on all HD DVR and DVR Receivers (model R22 or later).

DC’s Legends of Tomorrow on

8 DIRECTV Basics

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Parental ControlsFeel better knowing what your kids are watching when you’re not around. You can block specifi c channels and programs based on ratings and viewing times, plus set spending limits for Pay Per View titles.

One-Line On-Screen GuideSee what’s coming up without missing what’s on. View the One-Line On-Screen Guide while viewing your program on the full screen.

DoublePlayDon’t miss a minute of your favorite shows. Quickly toggle between any two games or shows that are simultaneously recording.

While watching one program, press the DOWN ARROW on your remote.

Press the DOWN ARROW again to select a show on a diff erent channel.

Use the DOWN ARROW to fl ip between the two.

Press ENTER or the BLUE button on your remote.

Scroll through the guide one line at a time.

Press EXIT to close the guide.


Select SETTINGS & HELP, then PARENTAL CONTROLS.

Choose from options on the left to set up your controls.

Supernatural on PROGRAM 2PROGRAM 1

Available with DVR Receivers (model R22 or later) or an HD DVR (model HR20 or later). Professional and collegiate sports subscriptions sold separately.

9Basics DIRECTV

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Enhance Your Live TV ExperienceIf you need to step away during your show, no worries. You won’t miss a second of your entertainment.

Press PAUSE during any live program or sporting event, then press PLAY when you’re ready to resume.

You can then rewind or fast-forward to catch the exact moment you want to see.

Record ShowsPress RECORD once to record an individual episode or twice to record an entire season.

Organize PlaylistSort, delete and arrange your shows according to your preference.Available on all HD DVR and DVR Receivers.

Press LIST on your remote.

Press the DASH or YELLOW button and choose from a variety of options.

To access your recorded shows:

Press LIST on your remote.

Scroll to your desired recording and press SELECT.

You can also pause, rewind and fast-forward anytime.

Nashville on Last Week Tonight® with John Oliver on HBO® subscription required.

Press ADVANCE to scan your show with a controlled 30-second FAST-FORWARD. If you spot something you want to see, you can quickly go back. Hold the button down to jump to the end of the selected program.

The Voice on

10 DIRECTV DVR Essentials

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HD DVR in Every Room Pause and rewind live TV, plus record and delete shows, from any room. Record up to fi ve programs of your choice at the same time. Requires one TV connected to a Genie HD DVR and a Genie Mini or DIRECTV Ready TV/ Device for each additional TV. Limit three remote viewings per Genie HD DVR at a time.

Picture in Picture (PIP)Watch two shows at once without having to change the channel.This feature is available only on the TV directly connected to Genie HD DVR.

Genie Recommends Find that new favorite show everyone’s talking about. Genie recommends the most popular, can’t-miss shows that are on right now.Opt-in to Genie Recommends required.


Select SEARCH & BROWSE.

Select TV SHOWS.

Press the INFO button on your remote and select PIP.

Turn on PIP and select the PIP screen position.

Press the LIST button to pull up your recordings, then refer to the OPTIONS prompt.

Scroll and select FILTER BY PLAYLIST.

Select ALL to view recordings from all TVs or LOCAL PLAYLIST to view a recording from the TV you are watching.

Wolf on Billions on SHOWTIME® subscription required.

The Vampire Diaries on

11Genie® HD DVR DIRECTV

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Kids Content On Demand4 Get instant access to entertainment that kids and parents can enjoy together.

Go to Ch. 1111.

Select from a variety of themed options from the On Demand menu on the left .

Choose from hundreds of popular children’s shows and movies that are safe for viewing by the whole family.

On Demand4 Choose from thousands of shows and movies available On Demand anytime, including hundreds of titles that the whole family can enjoy.

There are multiple ways to access On Demand.If you know the network channel number:

Enter a “1” in front of that number. For example, SHOWTIME® On Demand is on Ch. 1545.

In the guide, highlight the PLUS sign next to the channel number.

Go to Ch. 1000 to browse a huge selection of shows and movies by network or category.

Storks on DIRECTV CINEMA®

All Seasons Quickly locate and record entire seasons. Every available episode is arranged by season and plays automatically one aft er the other—binge-watching is easier than ever.

Press MENU, then SEARCH & BROWSE.

Use SMART SEARCH to fi nd and select a show.

ALL SEASONS will appear in the top left .

Select RECORD SERIES.

Game of Thrones® on HBO® subscription required. SHOWTIME®

subscription required.

Available on select HD DVR Receivers (HR34 or later). Due to programmer restrictions, some episodes or seasons may be unavailable.

Pulp Fiction on

12 DIRECTV Connected HD DVR Features

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Expedition Unknown on

Restart5 Tuned in late? Restart select shows already in progress so you can watch from the very beginning.

Pandora®6

Enter a favorite artist, track or genre and Pandora will create a personalized station that includes your favorites as well as new music the app has discovered for you.


Select EXTRAS.

Choose PANDORA.

Look for the RESTART ARROW in the channel guide.

Press SELECT on the remote to choose the show in progress.

Press the REWIND button and the show will start over.

Reminder: You have access to all of these additional features when your HD DVR is connected to the Internet.

72 Hour Rewind5

Now you can watch select shows you forgot to DVR from the last 72 hours..

Look for the PLUS icon near the channel name in the guide.

Press SELECT on the remote.

Navigate to MISSED IT? WATCH NOW! and press SELECT.

All On Demand content from the last 7 days will appear in chronological order.

Beat Bobby Flay on

Available with DVR Receivers (model R22 or later) or an HD DVR (model HR20 or later).

Available with DVR Receivers (model R22 or later) or an HD DVR (model HR20 or later).

13Connected HD DVR Features DIRECTV

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Popular Sports Browse current and upcoming games by sport, date or time. Create a list of your favorite teams and even set your Genie® HD DVR to record their every game.7


Select SEARCH & BROWSE.

Select SPORTS.

SCOREGUIDETM

Get sports scores and the latest stats instantly without changing your channel or missing a big play.

For Internet-connected HD DVRs, press the RIGHT ARROW button on your remote to access SCOREGUIDE from any channel.

For all other receivers, press the RED button while watching any sports channel.

SPORTSMIX® Channel8

Watch up to eight diff erent sporting events, highlights and analysis from popular sports networks at the same time, all in HD! Channel available in HD only.

Tune to Ch. 205 SPORTSMIX.

Use the ARROW buttons to highlight a channel and to hear audio for that channel. Press SELECT to tune directly to that specifi c channel.

14 DIRECTV Sports Features

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DIRECTV CINEMA® ExclusivesEnjoy exclusive premieres on DIRECTV CINEMA®

before they’re in theaters. New hit movies and acclaimed indie fi lms are added every month.

Movies start on Ch. 125 and On Demand4 Ch. 1000.

Press SELECT to watch the movie you want to enjoy.

War on Everyone on DIRECTV CINEMA®

Tennis and Golf ExperiencesDon’t miss any of the action with expanded live coverage of major golf and tennis events. Plus, check the latest scores, leaderboards and matchups, and access player bios. Only available in HD.

AUDIENCE®

AT&T’s original entertainment channel is uncut, commercial-free and available to all DIRECTV customers.

The Dan Patrick Show on

Tune to Ch. 239 to enjoy:

Original series: shows like Kingdom, Ice, Undeniable with Joe Buck,You Me Her, Off Camera and more.

Groundbreaking documentaries: fi lms that inspire, educate and entertain.

Sports and entertainment news: liveepisodes of The Dan Patrick Show and The Rich Eisen Show every weekday.

Visit directv.com/golf or directv.com/tennis for tournament dates and channel information.

When you’re tuned into any of the matches, press the RED button on your remote to get updates in real time.

15Exclusive Programming DIRECTV

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ACTIVE INFO

ACTIVE INFO RESET

try this first! An easy solution for most problems: RESET YOUR RECEIVER.

Press the red RESET button next to the card slot on the receiver.

Additional Possible Causes

• Ethernet or coax cable is loose or disconnected.

• Network settings on the receiver or the wireless router have changed.

• Receiver has a poor connection to the wireless network.

Get quick solutions for resolving service queries on your own.

Note: On Genie Minis and some receiver models, the reset button is on the side of the device.

technical issues

QUICK SOLUTIONS

If you are experiencing problems with receiver connectivity, visit directv.com/connect

1. Check that the gateway is plugged in and its lights are on.

2. Verify Internet service is active by checking your home computer.

No Internet Connection Detected

on Your DIRECTV® Receiver

trouble-shooting

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Frozen/Pixelated Screen

Possible Cause

• Your receiver is having trouble communicating with your satellite dish.

QUICK SOLUTIONS

1. Check all connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure.

2. Reset the receiver or Genie Mini by pressing the red reset button located on the side of the device or inside the access card door on the front panel.

QUICK SOLUTIONS

1. Verify both TV and receiver are on.

2. On your DIRECTV® Remote, press TV INPUT OR on your TV remote, press the INPUT or SOURCE button. On the RC71 Remote, press and hold ENTER for 3 seconds.

Cycle through inputs slowly until picture returns.

3. Check that all video cables between receiver and TV are securely plugged into matching ports.

A/V – RCA(Video 1, 2, 3)

Wireless CCK

High-DefinitionComponent Cables

Wired CCK

SWiMPower Inserter

HDMI(HDMI 1, 2, 3)

No Signal/Snowy Screen

Possible Cause

• TV is on the wrong input, channel or audio/visual connection.

Your DIRECTV® System may include

the following components:

17Troubleshooting DIRECTV

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internet Get Connected

Set Up & Access Email

Maximize Your Service

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Wi-Fi network name: ATTXXXWi-Fi password: XXXXXXXXXX

For help: att.com/support

Ethernet Cable

Get ConnectedWhether you’re on a PC, smartphone or tablet:

Configure your email. Troubleshoot your service and resolve issues. Set up Wi-Fi. Bookmark your AT&T “favorites” and more.

Go to uverseactivation.att.com to take advantage of all that we have to offer.

GO WI-FI

Go to your computer’s Wireless Network Settings and refresh the network list. Select your Wi-Fi network name from the list. Enter the Wi-Fi password.

Repeat these steps to configure all of your Wi-Fi-enabled devices.

Note: If your computer doesn't have built-in wireless capability, install and configure a wireless adapter according to the manufacturer's instructions.

Find Your Wi-Fi® Network Name and Password The name and password needed to connect your devices to your home network are located on the side of the gateway. The Wi-Fi network name begins with “ATT” followed by several characters. See illustration at right.

CONNECT VIA ETHERNET

Connect the Ethernet cable to an available yellow Ethernet port on the Wi-Fi gateway. Then connect the other end of the cable to the Ethernet port of your computer, notebook or printer.

Set Up & Access EmailYou can set up your AT&T email during the registration process. Signing in is easy and secure. Connect from your home or mobile device, anytime and anywhere. Visit att.com/esupport/email.jsp

Access email from your desktop or mobile device:

Go to att.net On the upper right of the screen, select MAIL icon. Enter your full email address (including the portion after the @ symbol) and password.

Select Sign In.

Maximize Your Service

PC MAINTENANCE TOOLBOX APP

Quickly scan your PC for performance issues and make enhancements to correct them—at no charge. We suggest periodically scanning to help keep your PC optimized for increased performance. Also, AT&T ConnecTech® specialists are available, for a fee, to fix computer and home network issues.

Visit splus.att.com/UVVideoHSIVoice

MAXIMIZE YOUR SPEED

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience.

Visit att.com/speedtest, then go to att.com/tips to learn how to keep your Internet service running at peak speed.

19 INTERNET

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AT&Tphone

Call Blocking

Call Forwarding

Voicemail

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Activate Calling FeaturesCall Blocking features need to be activated online the fi rst time at att.com/myatt Once you activate them online, you can choose to manage the features either online or using your phone.

Go to att.com/myatt then log into your account with your AT&T Access ID (email address) and password. Click Home Phone, then Manage Features.

Setting Features OnlineThe quickest way to block unwanted calls.

Call Blocking Blocks up to 20 numbers.

Select ON, add number(s) Click SAVE

Call ScreeningAllows up to 20 numbers to ring through while all others are blocked.

Select ON, add number(s) Click SAVE

Manage Features Using Your PhoneOnce you’ve activated the features online the fi rst time, just enter the activation codes on your digital phone keypad.

Call Blocking Activate: 60, follow the voice prompts Deactivate: 80#

Block Anonymous CallsBlocks incoming calls that don’t have Caller ID.

Activate: 77# Deactivate: 87#

Block Your Outgoing Caller IDHides your name and number on a “per call” basis.

Activate: 67, enter the number you are calling, then PRESS #

Deactivate: 82#, enter the number you are calling, then PRESS #

Locate MeAllows you to assign up to 5 phone lines to ring at the same time for incoming calls.

Activate online at att.com/myattthen enter additional numbers on your Locate Me list.

Deactivate: 313#

Go to att.com/uvfeatures for more information about your digital phone service.

On/Off

On/Off

Add Phone Number

21Call Blocking AT&T PHONE

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Setting Features Online

Go to att.com/myatt and log into your account Click Home Phone, then Manage Features.

No Answer Call ForwardingForwards all calls when you don’t answer.

Select ON and assign number of rings before call is forwarded. Choose between forwarding calls to your voicemail or to a specifi c phone number.

Busy Call ForwardingForwards all calls when your line is busy.

Select ON. Choose between forwarding calls to your voicemail or to a specifi c phone number.

Safe Call ForwardingForwards all calls when your main phone line has a service disruption.


All Call ForwardingForwards all calls.


Exclusive Call Forwarding Forward select phone numbers to an alternate phone number or your voicemail.

Create and manage a list of up to 20 phone numbers to forward

Manage Features Using Your Phone

No Answer Call Forwarding Activate: 92, enter a forwarding number, then PRESS #

Deactivate: 93#

Busy Call Forwarding Activate: 90, enter a forwarding number, then PRESS #

Deactivate: 91#

Safe Call Forwarding Activate: 372, enter a forwarding number, then PRESS #

Deactivate: 373#

All Call Forwarding Activate: 72, enter a forwarding number, then PRESS #

Deactivate: 73#

Exclusive Call ForwardingForwards calls from up to 20 phone numbers.

Activate online at att.com/myatt Activate: 63, enter a forwarding number, then PRESS #

Deactivate: 83# or online

Add Phone Number

On/Off

22 AT&T PHONE Call Forwarding

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Setting Up VoicemailDial 98 from your digital phone. Then follow the prompts to set up your mailbox.

Aft er creating your PIN, set up your authentication code, which will allow you to reset your PIN over the phone if you forget it.

Accessing Voicemail MessagesFrom Home Dial either 98 or your phone number.Enter your PIN. Then PRESS 1 to listen.

From Any Touchtone Phone Dial your phone number. Once you hear your greeting, PRESS . Enter your PIN. Then PRESS 1 to listen.

Voicemail Viewer & Voicemail-to-Text Get Voicemail-to-Text (VMTT) on your qualifying iOS or Android™ device via the Voicemail Viewer App. Or choose to automatically forward your voicemail messages with VMTT to a designated email address you can access from your smartphone, tablet or computer. To learn more, visit att.com/vmviewer

23Voicemail AT&T PHONE

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Manage Voicemail Settings Online

Access your account at att.com/myatt by logging in with your AT&T Access ID (email address) and password. Hover over Home Phone on the myAT&T Account Overview page and then select Check Voicemail. Select Voicemail Settings tab.

Changing Your PIN

You can change your existing Personal Identifi cation Number (PIN) that you use to access your mailbox over the phone or online. Your PIN must be 6-10 digits and should NOT be your phone number or voice mailbox number.

Online Go to att.com/myatt Select Voicemail Settings tab. Follow on-screen instructions (as shown above).

Changing Your PIN (cont.)

From Home Dial 98 from your digital phone or dial your phone number.

To change mailbox settings, PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow prompts.

From Any Touchtone Phone Dial your phone number. Upon hearing your greeting, PRESS . Then enter your PIN. PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow the prompts.

Forgot Your PIN?

If you incorrectly enter your PIN, you’ll be asked to enter your Authentication Code. Once entered, follow the prompts to reset your PIN and access your mailbox.

24 AT&T PHONE Voicemail Settings

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