Rebuild Consumer Trust in Banks - Plus Concepts 3 - 1600 - Br… · Rebuild Consumer Trust in...
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Rebuild Consumer Trust in Banks
Transcript of Rebuild Consumer Trust in Banks - Plus Concepts 3 - 1600 - Br… · Rebuild Consumer Trust in...
Rebuild Consumer Trust in Banks
Is there a need for more government regulations?
88% HK consumers agree that there is a need for more government regulations
Synovate Data
90 9084 84 82 79 77 76 76 76 74 72
6557
45
Serbia Taiwan HK Brazil UK Malaysia Russia South Africa
France India Spain Australia New Zealand
Canada U.S. Denmark
88
Need more government regulations?
Synovate Data
Is it important to haveMYSTERY SHOPPING to monitor the service level and compliance standard?
Is it important to have MYSTERY SHOPPING to monitor the service level and compliance standard?
Is mystery shopping IMPORTANT?
Is mystery shopping IMPORTANT?
7 out of 10 find mystery shopping IMPORTANT
Synovate Data
What are the benefits of Mystery Shopping?
78%Improved Service
Benefits of mystery shopping
Synovate Data
67%
78%Improved Service
Confident with Service
Benefits of mystery shopping
Synovate Data
66%
67%
78%Improved Service
Confident with Service
Professional Service
Benefits of mystery shopping
Synovate Data
62%
66%
67%
78%Improved Service
Confident with Service
Professional Service
Reliable Service
Benefits of mystery shopping
Synovate Data
Benefits of mystery shopping
Benefits of mystery shopping
6 out of 10 choose banks with mystery shopping
Synovate Data
Risk profiling and product introduction took 2 hours!Can we streamline the procedure?
Are the risk warnings for my protection or just a disclaimer?
Consumer trust in Banks?
58% HK consumers have strong trust in BANKS
Consumer Trust in Banks?
Synovate Data
48 48
41 40 40 38 37 37 3532
2925 24
18 16
HK CanadaMalaysiaAustralia India South Africa
Taiwan Brazil U.S. Russia DenmarkSerbia Spain New Zealand
France UK
58Strong Trust in Banks
Synovate Data
