Reasons Why SERVPRO is a better Restoration Vendor The Premier Cleaning and Restoration Company...
Transcript of Reasons Why SERVPRO is a better Restoration Vendor The Premier Cleaning and Restoration Company...
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Reasons Why SERVPRO is a better Restoration Vendor
The Premier Cleaning and Restoration Company“Nationally Known, Locally Owned”
Of Birmingham
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Reason #1
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Reason #1
Reduce Water Damage Loss Expense… Emergency Mitigation
FACT: Many Losses can be dramatically reduced with fast and effective response
Of Birmingham
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Reason #1Of Birmingham
Within one (1) hour from the time SERVPRO receives a loss notice, SERVPRO will call you or
your key person to arrange for service.
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Reason #1
Within four (4) hours from receiving loss notification, we’re
“on-site” to start mitigation services
Of Birmingham
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Lower claims loss expense
Reason #1Of Birmingham
Within eight (8) hours we will have a preliminary report of the loss back to the appropriate person (property manager, claims representative, etc.)
Increased customer satisfaction
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Reason #2
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Reason #2
Reduce Smoke Damage Claims Loss Expense…Pretest
FACT: Restoring Property is less expensive than replacing property!
Of Birmingham
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Reason #2
As a claims professional, the rule is: “Restore whenever possible, replace
only when necessary.”
Of Birmingham
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Reason #2Of Birmingham
Pre-testing must be a standard emergency response procedure. The faster these decisions are made, the lower the cost of the loss. SERVPRO is an industry leader in pre-testing technology.
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Items that need adjuster review
Items that cannot be restored
Items that can be restored
Reason #2Of Birmingham
Pre-testing must occur immediately to qualify restoration with the customer by identifying:
Items that are unaffected by the loss
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Reason #3
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Reason #3
Vendor Qualification… Professionalism
FACT: SERVPRO provides a national network of over 1,100 Franchise locations. Upon your approval of SERVPRO as a mitigation contractor,
loss handling procedures will be defined to meet your specifications.
Of Birmingham
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Immediate response to emergency services
Management reports
Competitive pricing
Effective communication
Complete file documentation
Quality control procedures
Professional equipment and vehicles
Trained, uniformed, and professional technicians
Reason #3Of Birmingham
We know what you want:
Franchise requirements and accountability
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Reason #4
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Reason #4
The Paperless Claim… Automation Capability
FACT: Paperwork claims processing wastes time and costs money. The insurance industry has a long-term objective of the
“paperless claim”. How do you begin?
Of Birmingham
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Increased efficiency
Additional savings
Reason #4Of Birmingham
Automated claims processing using ServproNET and your chosen automation partner. Dispatch and review claims, create vital management reports – all with the power of
electronic commerce. It’s not a dream…it’s reality with SERVPRO.
Timely Response
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Reason #5
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Reason #5
Problem Resolution Assistance… When It Happens
FACT: Problems happen! They’re part of loss management
Of Birmingham
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Reason #5Of Birmingham
The key to problem resolution is to react quickly and solve the problem. SERVPRO provides highly trained customer service representatives that understand your needs.
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Corporate supervision… National assistance
Field Supervision… Local Assistance
File documentation… An audit trail
Reason #5Of Birmingham
Effective vendor training… Anticipation
Problems do happen, but SERVPRO helps solve the issues as quickly as they arise. We’ll work toward a solution together.
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Reason #6
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Reason #6
Reduce Loss Expense… Claim File Priority
FACT: Large Losses are high Priority to Servpro.
Of Birmingham
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Reason #6Of Birmingham
20% of your losses may compromise 80% of your risk.
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Finish Well (Minimize down time and cost)
Begin the restoration process
Mobilize necessary personnel and resources
Plan a response (based on size and scope)
Reason #6Of Birmingham
Immediately identify the status of losses
Utilizing SERVPRO to be your “eyes and ears” through early response via our emergency service will:
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Reason #7
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Reason #7
Training gets Results… Consistency
FACT: Knowledge is Power
Of Birmingham
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Reason #7Of Birmingham
Advanced Restoration Training (ART) provides a foundation of knowledge enabling property managers to understand , qualify and communicate more effectively with restoration vendors. Property Managers are given guidelines of when to restore and when to replace structure and contents, therefore lowering adjusting and property claims
loss expense
Advanced Restoration Training
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Reason #7Of Birmingham
SERVPRO offers its National Training Center to insurance companies and property managers throughout the year. Customize your training program to target your key message and include
intensive restoration training at a state-of-the-art facility. Visit our National Training Center and see why SERVPRO is considered the leader in restoration training
SERVPRO National Training Center
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Reason #7Of Birmingham
SERVPRO, in Conjunction with our franchises nationwide, offers training programs at your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make
decisions about the restorability of various materials and to choose claims quickly and less expensively
Regional On-Site Traning
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Of Birmingham
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Prepare for DisasterPrepare for Disaster
Here is your Building
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Prepare for DisasterPrepare for Disaster
Disaster PlanDisaster Plan Employee evacuation planEmployee evacuation plan Telecommunication TransferTelecommunication Transfer Data SecurityData Security
•NOW WHAT?NOW WHAT?
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•Smoke Smoke DamageDamage
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•Water Water DamageDamage
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•Wind DamageWind Damage
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Servpro will respond to these Losses the same way as we respond to any other Loss.
Of Birmingham
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Southern CompanyOf Birmingham
Servpro was called at 10:30 pm on April 11, 2002 on a smoke damage in one of Southern Company’s buildings (Inverness 44) and we were on sight at 12:00 midnight to start the deodorization process.
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Southern CompanyOf Birmingham
About 17,500 sf of office space was affected by Smoke Damage.
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Southern CompanyOf Birmingham
Servpro expedited the major portion of the restoration of the building in 1 week.
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Of Birmingham
Does Servpro of Birmingham have the manpower to handle a job of this magnitude or larger?
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The Premier Cleaning and Restoration Company
“Nationally Known, Locally Owned”
Stan Richardson
Regional Accounts Manager
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Qualified Personnel
Of Birmingham
Ready Response Resource List
LLRT Coordinator………………………………..5Large Loss Superintendent………………….10Work Crew Supervisors……………………….50
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EquipmentOf Birmingham
Ready Response Resource List
High Velocity Air Movers…………………2,000Industrial Dehumidifiers…………………….500Negative Air/Air Scrubber Units……………50Truck Mounted Extraction Units…………..40Portable Extraction Units…………………….20Enclosed Utility Vehicles……………………..75HVAC Duct Cleaning Systems……………….12Thermo-Fog Neutralization Units…………..30
Moving Vans……………………………………….10Self contained power generators…………..25
Ladders…………………………………………….100Warehouse Space……………………100,000 SF
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Of Birmingham