Reasons Why Customers Become Dormant
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Transcript of Reasons Why Customers Become Dormant
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Reasons Why Customers Become Dormant
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Nothing happens without a Reason
Your Dormant Customers may have one of the following reasons to become inactive :
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Lack of Thrust
Ineffective pitches
No follow-upsIndicators of negligence towards customers
Your competitor brands take advantage
They shower your customers with attention
You lose your customersRESULT :
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A
Low Brand Recall
Customers have short brand memory
With plenty of companies approaching customers every now and then, it becomes hard for them to remember one name
A
B C D
E
Businesses succumb to low brand recall of customers
WHY?
It becomes tough for brands to represent their industry with their brand name
Customers tend to purchase whatever lies before them when they are short on time
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Poor Customer Engagement
Customers do not develop loyalty just after their first purchase
Relationships are built over time
When companies fail to engage, give value and develop a relationship,
customers look up to an other brand
Customer Engagement is a continuous, repetitive process
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Lifestyle-Value Disconnect
When marketers fail to help customers establish a connection between the product and the customer’s lifestyle,
customers refuse to show interest
Often customers do not know how a product will
add value to their life
Better Personality
Attention from People
What You Need to Show Your Customers
Where Customers are usually Left
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Rough Customer Service Experience
Relationship Building starts with a minimum
level of satisfactory Customer Service
Good Customer Service accounts for harmonious,
mutually profitable relationships between a
company & its customers
Wider the gap between the customer’s expectations & the
actual customer service provided
Greater is the tendency of the customer to fall off your reach:
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