Valencia Smart City project powered by Telefonica and Red Hat IoT solutions
Real-World-Examples-of-IoT-Powered-Field-Service
-
Upload
verisae -
Category
Technology
-
view
247 -
download
0
Transcript of Real-World-Examples-of-IoT-Powered-Field-Service
Real-World Examples of IoT-Powered Field Service
IoT Establishes a New Normal in Service.
© 2015 Verisae
Real-World Examples of IoT-Powered Field Service
Planning
What can be
predicted?
Execution
What can be done in real time?
Monitoring
What can be
measured?
1. Alarm
filtering
3. User
experience
4. Continuous
improvement
2.Predicting equipment
failure
Get the eBook.
Real-world examples of
IoT-powered field service
where the rubber meets the road.
After applying rules, only 14% of raw alarms became flagged conditions.
Alarm
Generated
Verisae
Advanced
Filtering
Flagged
Condition
Created
Work
Order
Created
86.06% 88.95%
(1.54% of
all alarms)
(logged, grouped,
suppressed)
(resolved remotely
or at store)
Only 11% of flagged conditionsbecame work orders.
Alarm
Generated
Verisae
Advanced
Filtering
Flagged
Condition
Created
Work
Order
Created
86.06% 88.95%
(1.54% of
all alarms)
(logged, grouped,
suppressed)
(resolved remotely
or at store)
Verisae’s system identifies the potential risk.
Overall event SLA monitored
Store Equipment Transmits Telemetry
ConditionTriaged
Service ProviderMonitors
TechnicianAssigned
Resolution &
Continuous Monitoring
Information passes from Verisae’s system to service provider.
Overall event SLA monitored
Store Equipment Transmits Telemetry
ConditionTriaged
Service ProviderMonitors
TechnicianAssigned
Resolution &
Continuous Monitoring
Store Equipment Transmits Telemetry
ConditionTriaged
Service ProviderMonitors
TechnicianAssigned
Resolution &
Continuous Monitoring
If necessary, technician is scheduled.
Overall event SLA monitored
1) Demand response model.
I need a ride.
I send my request.
My request propagates to network of service providers.
2) Dynamic and flexible pricing.
I need a smaller/bigger/fancier car.
Is it rush hour or the middle of the night?
3) Update payment.
I get to my destination.
I leave the car.
My payment is handled automatically behind-the-scenes.
The power of exchanging the right information
at the right time is changing the field service industry.
Connecticut Water launches new feature
to protect its customers from thieves
posing as utility workers.
“A primary goal of the Department of
Consumer Protection is to give
consumers the information they need
to protect themselves and avoid harm.
We commend and thank Connecticut
Water for this important effort.”
Jonathan HarrisCommissioner
Connecticut Department of
Consumer Protection
The idea is already receiving praise.
Every service organization collects data associated with
the planning and execution of the service process.
More sophisticated customers automate event reporting
from GPS devices embedded in smartphones or vehicles.
Florida Power & Light is one of the biggest utilities in the United States, with more than 4 million customers.
Many technicians felt they “knew better”.
I know the business needs.
I know the territory.
I know what’s happening on-site.
Florida Power & Light started to drip-feed
a few work orders at a time.
Plan
Dispatch
8am 10am 4pm2pm12pm
These real-world examples of IoT-powered field service affect manufacturers,
asset owners, service organizations, and customers alike.
Combining IoT, analytics, and mobility with the power and value of data sharing
is changing the field service industry.
Get the eBook.
Real-world examples of
IoT-powered field service
where the rubber meets the road.
Verisae provides solutionsfor always-on companies.
© 2015 Verisae