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SPRING 2020

The Innovation IssueHow can CIOs harness talent and technology to foster innovation that drives business results? Based on a global survey and interviews with some of the world's most accomplished CIOs, we present an innovation agenda for IT.

Liora Schechter, Chief Information Officer, Tel Aviv Municipality

How can CEOs deliver digital innovation that boosts the bottom line?

Respondent Profile

By RevenueBy Region

Europe

Asia Pacific

Americas

We found success requires focusing less on technology or the CIO’s role, and more on viewing innovation as a team sport.

By Industry

Telecoms

Manufacturing

Financial Services

Public Sector

Life Sciences

Healthcare

To find out, we surveyed leaders at 350 large organizations across 12 countries and 5 industries.

• Australia • Belgium • France • Germany

• Japan • Ireland • New Zealand • Netherlands

• Singapore • Sweden • UK • US

Surveyed companies were assigned an innovation maturity level based on factors like their success in reinventing processes and improving employee experience.

Stages of innovation maturity

Just 15% of companies qualified at the highest level as innovation leaders. Another 28% ranked as advanced.More than half of all surveyed firms ranked as beginners or intermediate.

Becoming innovative leaders

All leaders and 9 of 10 advancers give CIOs good marks for working to boost innovation.

Effectiveness of CIO working with your teamHow would you rate the effectiveness of the CIO in working with you and your team on driving innovation?

Less than half of beginners and 64% of implementers do.

75% of CEOs in our survey prize CIOs who can lead and think strategically.

“What I want in a CIO is someone who knows how to play chess, someone who can think through the consequences of the technological decisions we make and see several moves ahead.”

– Albert Maasland, Group Chief Executive Officer, Crown Agents Bank

To move the needle, CIOs need to think beyond just implementing new tech.

“We need to wake up each morning and go to bed each night thinking about how to be seen as both the enabler and catalyst of change.”

— Lev Gonick, Chief Information Officer,Arizona State University

“In the future, we don’t expect the residents to report hazards. We expect to identify them as they happen, before the residents know about it.” — Liora Schechter, Chief Information Officer, Tel Aviv Municipality

Some of the most innovative CIOs in our study are using AI to automate information gathering.

CIOs can move the needle on innovation by creating tools that build their credibility with employees.

Gordon Dunsford, CIO of the New South Wales Police Force, equipped field officers with a mobile app they can use to request helicopter air support or call in a drug-sniffing K9 squad.

“I don’t pay my engineers to code, I pay them to think.”

— Brad Wright, partner engineering manager, Microsoft

CIOs should encourage and inspire their own employees to embrace creative problem solving.

Innovation quiz

How can digital transformation deliver great customer experiences?

This issue explores how customer service organizations can leverage AI, machine learning and workflow digitization to create exceptional experiences.

Summer 2020: The Customer Issue

Upcoming Issues

Are you an innovation leader or laggard? Answer a few short questions to find out.

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Platforms facilitate enterprise automation. How do you ensure this technology meets human needs?

This issue will show how leading companies use digital platforms to break down silos, accelerate innovation and deliver business results.

Fall 2020: The Platform Issue

Take the innovation quiz