Business Reinvention: le piattaforme di Business al centro

Re-inventing your company with AI

Eugenio Cervetto | Partner Global Business Services - IBM Italia

Raffaele Pullo | CTO Global Technology Services - IBM Italia

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The evolution of technology-enabled business architectures

Business platform

New era of the business.

The cognitive enterprise

incorporates exponential

technologies (AI, IoT,

Blockchain, robotic process

automations etc…) to

create revenues and

results via innovative

strategies, products,

platforms and experiences

Business platform

Support of business

processes at scale,

optimization of Backoffice

Empowerment of front

office

The Digital

Enterprise

TheCognitive

Enterprise

TransactionProcessing

Business platforms

Leverages

Digitalization, mobile

provided new

customers

experiences,

immediate access to

information and

empowered

consumers

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Create platforms to unleash Digital Darwinism

As organizations attempt to navigate this new world and transform into Cognitive Enterprises, we believe the business platform concept will be fundamental.

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Create platformsto unleashDigital Darwinism

Kakao Bank launched in Korea, backed by the KakaoTalk messaging PLATFORM with ~42 million clients, gained 2 million banking clients within two weeks of its launch

Kakao Bank offers a better user experience, such as easy access/online-onlyauthentication, as well as lower loan rate/fees.

The first Internet bank in Korea, K-Bank, has grown more slowly – platform company support matters.

Business platforms combine data, workflows and expertise to drive competitive advantage

Business platform

Business platform

Internal External

DataData

PeopleEnabled professionals

Pools of expertise

ProcessCognitive workflow

Cu

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Cognitive Enterprise’s multiple business platforms have common capability layers

Industry platforms

Transaction platforms

Culture Skills Ways of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things 5G

Licensed data Proprietary data Public data

Custom LegacyAPI-enabledapplications Cloud native Digital

Public Private On-premise Security

culture of agile

ecosystem of platforms

cognitive-enabled workflows

exponential technologies

data

next-generation apps

hybrid multi-cloud infrastructure

Combines agile culture with business platforms: data, expertise and exponential technologies.Leverages next generation applications and infrastructures.

Hybrid multi cloud and cloud native apps are foundational to build the Cognitive Enterprise

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Key architectural choices to drive progress

• Average of 5 Public cloud used already – Hybrid cloud

• Enable service composition to integrate into the ecosystem

• Loosely coupled workflows through APIs

• Open standards and orchestration

Number of external Cloud Service Providers

that organizations are using

Next generation apps on hybrid multi cloud infrastructure

Hybrid multi cloud and cloud native apps are foundational to build the Cognitive Enterprise

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Next generation apps on hybrid multi cloud infrastructure

New data outcomes are possible with exponential technologies

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Data management integration and security

Internal External

Data

Enterprise

heritage dataPervasive inter-

connection

• Combines and scales vast quantities and types of data

• Open standards to transfer data

• Unleash values of data by APIs, Integration, AI

• Protect insights and IP, controlled sharing

• Compliancy – Data services Delivery model

New data outcomes are possible with exponential technologies

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Data management integration and security

Exponential technologies and cognitive process require new paradigms of service management

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Exponential technologies and cognitive workflows

Cu

sto

me

rs

Ou

tco

me

s

• Large impacts of failure – challenging SLAs

• IoT, 5G, Edge computing – IT at scale

• Workflows integrated in the ecosystem- multi cloud integration and Mgmt

• Automated Operations - AIOps

Exponential technologies and cognitive process require new paradigms of service management

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Exponential technologies and cognitive workflows

Cognitive enterprise leverages an ecosystem of platforms and then requires capability to end 2 end control

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Platforms and ecosystems

• Technically auto-consistent for next gen apps

• Open to be expanded and integrated in the ecosystem

• Success factors - end to end integration & control

• Multi cloud management : Consume, Operate, Develop, Govern

Technology platforms

Increase speed

Leverage ecosystem

Cognitive enterprise leverages an ecosystem of platforms and then requires capability to end 2 end control

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Platforms and ecosystems Example: Insurance claims process

Cognitive enterprise is enabled by agile culture, new skills and way of work calling new automations and new roles

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Culture of agile

• Transformation by agile DevOps

• Integrated tools chain, continuous integration and deployment, full automated IT processes

• Innovation leveraging open source

• Emerging technical skills and roles : Site Reliability Engineering (SRE)

Exponential

technologiesDevelopment

$ OperationsIndustry

trends

New complexityAdditional complexity

and scale

Automated DevOps

SRE

Cognitive enterprise is enabled by agile culture, new skills and way of work calling new automations and new roles

Industry platforms

Transaction platforms

Culture SkillsWays of working

Decision processes

Front-office processes

Back-office processes

Artificial Intelligence

Blockchain Automation Internet of Things

5G

Licensed data

Proprietary data

Public data

Custom LegacyAPI-enabledapplications

Cloud native

Digital

Public Private On-premise Security

Culture of agile