Re-imagining the data center as a strategic asset · 1830 PSS Optical Local Access VPRN L2...
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Re-Imagining the Data Center as a Strategic Asset March 1, 2016 Gary Horn – V.P. Technical Services & CTO Advocate Health Care
Transcript of Re-imagining the data center as a strategic asset · 1830 PSS Optical Local Access VPRN L2...
Re-Imagining the Data Center as a Strategic Asset March 1, 2016
Gary Horn – V.P. Technical Services & CTO Advocate Health Care
Conflict of Interest
• Gary Horn, MSEE
• Has no real or apparent conflicts of interest to report.
Agenda
• Learning Objectives
• Advocate Health Care
• The Cloud Transformation
• Data Center Consolidation
• Managing Applications As A Service
• Metropolitan Area Network
• Business Continuance Benefit
• Utilizing Public Cloud Services
• Borderless Enterprise with Unified Communication and Unified Access
• In Summary
Learning Objectives
• Justify the investment required in a data center transformation by calculating specific business impact
• Identify the steps needed to move from a classic storage/compute/ networking data center to a platform capable of delivering cloud based services
• Demonstrate the positive impact on business continuity provided by adopting a robust cloud-based service architecture
• List the common objections raised against public cloud based delivery of services
• Classify how this new approach will improve care pathways, clinician efficiency and patient satisfaction
An Introduction of how Benefits Were Realized
Operational Savings
Re-architecture of the data
center; Application Rationalization,
Virtualization, and Automation
Reduction of Shadow Data
Centers
Enhanced Communication
Single contact center for
the entire system
Consistent, high-quality user experience and borderless access
Advocate Health Care
• Largest health system in Illinois
• 250 sites of care, including 12 hospitals and the state's largest integrated children’s network
• Best Places to Work in Illinois (Daily Herald/Business Ledger)
• 35,000 associates, 6,000 affiliated physicians and 10,000 nurses
– Thirteen-time recipient of Hospitals & Health Networks 100 “Most Wired” award
– Academic and teaching affiliations with all major universities in the Chicago Metropolitan area
Cloud Computing is NOT the Internet Key Tenets of Cloud Computing
Resilient Architecture
Streamlined Operations
Automatic Control
Simple • Low latency/High density
• Converged Storage
Virtualized • Any to any connectivity
• Public Cloud coexistence
Profile & Policy Directed • Virtual Network Profile (vNP)
• Virtual Machine Movement
• Automated bandwidth allocation
Auto-Sensing • Virtual Machine Aware
• Performance Monitoring
Automated Provisioning • Switching fabric
• Applications as a Service
Converged Management • Hypervisor integration
• Hyper-convergence
Key Drivers for the Cloud Transformation
• Business drivers
– Shorter product life cycles
– Internet reliance
– Continuity not Recovery
– Patient safety
• Technology drivers
– Need for elasticity
– Adaptive services
– Virtualization and VDI
– Real-time communications
Constructing the Cloud Infrastructure The Approach
Assess infrastructure
Rationalize applications
Design Solution
Justify funding
Build, test, tune
Data Center Proof of Concept
DC-3 OS10K
VM Net Video source
Video
DC-4 OS10K
VFL
VFL
VPLS 2000
IPD-2 IPD-1
Ixia
Host01
Host02
Ixia
Virtual chassis
Mgt Net
SAP
SAP
POD-33.2 OS6900
SAP
POD-33.1 OS6900
VM migration
VFL
Host01
MUX41
Access-101 OS6850E
OS6850E
POD-21.1 OS6900
POD-10.1 OS6900
POD-10.2 OS6900
Data Center Consolidation and Platform Virtualization
• Consolidation Drives Costs Down
– Application Rationalization
– Decommissioning of “shadow” data centers
– Decreased power consumption, cooling, and space
– Reduced operations team
• Challenges Addressed
– Power and Cooling Optimization
– Scalability of Network Topology and Protocols
– Accommodate VM migrations
– Bandwidth for VM migration, SAN replication, and application imperatives
– Flexibility of Storage, SAN Replication, and backups
– Balance network security vs usability
Applications Managed as a Service Network Attributes
• Application aware
– Provisioning requirements
– Security profile
– Performance requirements
• Application fluent
– Bind virtual network profile to VM
– Discover VM location
– Auto-provision applications upon creation/movement
• Network profile evolution
– Discover overlay tunnels
– Mapping the overlay to underlay policies
– Tunnel specific profiling capabilities
– Guaranteed QoS, priority, and security in real-time
Network Provisioning
Security Profile
Quality of Service
Priority
Application
Virtual Network Profile
DISCOVERY
vNP1 vNP2
The Application Fluent Virtual Data Center Solution
Rack Mount Blade
WAN – 77x0 SR
DWDM 1830 PSS
Core OS10K
Complex
TOR/Distribution OS6900
iSCSI
VitalSuite
OmniVista NMS
Service Aware Manger
Virtualized
Servers
TOR/Edge OS6850E/OS6860E
OmniVista Virtual
Machine Management
Enterprise Mesh
Fiber Channel/FCoE
Storage
Inter-Connect (MetroNet)
Management
Visibility
Fabric Applications
Single Site
Core Connect
Mesh Services
Multi-Site
Direct Connect
Hyp
erv
iso
r
Fiber Backbone
Flexible Metropolitan Area Network Crucial to Private Cloud Deployment
• Many options: VPLS, VPRN, and E-pipes
• Thoughtful engineering provides:
– High availability
– Strong security
– Extreme flexibility
– High capacity
• Granular QoS policies
• Flexible policing and shaping options
• Extensive queuing capabilities
• Simple policy management
Routing
VoIP
Video
Management
Pub Wi-Fi
CE Mgmt
Intranet DC VRF
Rapid Service
Deployment Capability
Powerful Traffic
Engineering
Egress
Traffic
Marking Queuing
Ingress
Traffic
Classification
SHER
DGSC CNDL GSHP GSAM OBSC JORE CHMC
HTMP
SSUB
TRIN
IMMC
LUTH
• L2 switched connectivity
• Traffic segregation
• Encrypted Ethernet, Fiber Channel, and OTU2 links
• Redundant connectivity, no single point of failure within the network
• Scalability to higher capacity and more offices with the same infrastructure
• Single scalable, converged WDM infrastructure for both E-LAN and DCI (Data Center Interconnect) services
• Encryption for DCI Optical Intrusion Detection
• ERP on the NNI for sub 50 ms protection and LAG/MC-LAG for router/switch redundancy
• MEF-CE2.0 services, allowing the ability to offer more enhanced OAM, PM, and QoS features
Encrypted Data Center Interconnect
Branch 4 Branch 3
Branch 2
Data Center 1 Data Center 2
Branch 1
7x50 7x50
MC-LAG MC-LAG
5620 SAM
Design Requirements
Solutions & Benefits
Business Continuance Model Enabled By The Cloud
Internal/Private Cloud Hosting Option
Allegra IDX
Artiva Lawson
Contact Savvy OTCS
Ensemble PowerScribe 360
Remote Hosting Option
Cerner
Microsoft
Allscripts
Mosaic (Impac)
Tier 3
Tier 2
Tier 1
Tier 0
Tier 4
RPO – Recovery Point Objective
• Advocate Online
• Fastrack (Home Care)
• Portal
• AdvocateWorks (API)
• Allegra
• Active Directory
• DNS
Tier 3
Tier 2
Tier 1
Tier 0
Tier 4
RTO – Recovery Time Objective
• Patient Portal
• Decision Support
• Advocate Online
• AdvocateWorks (API)
• Allegra
• Artiva
• Active Directory
• DNS
• Decision Support
Utilizing Public Cloud Services Does It Make Sense?
Reluctance To Adopt The Public Cloud
Speed & Performance
Cross-premises integration
Security & Reliability
Economics & Scale
? Speed & Performance
? Cross-premises integration
? Security & Reliability
? Economics & Scale
Public cloud
*Key findings—Cisco Global Cloud Networking Survey, April, 2012
1300+ Global IT professionals across 13 countries www.cisco.com/go/cloudsurvey
66% Cited data and network security as a key challenge for Public Cloud
60% Cited performance as a key challenge for Public Cloud
Private Network
Private cloud
Private cloud
Internet
? Repatriation of assets
Facility
N
Facility A: Temporal
Primary Data Center
DICOM
Replication
Primary/Normal Production
Normal Production
Temporal Failure State.
Manual failover.
Facility C: Temporal
Facility A: PACS/HIS RIS
HL7
Updates
Central Services Cluster
PACS HL7
Feed
Facility B: PACS/HIS RIS Facility C: PACS/HIS RIS
Azure Storage
Full Copy
Public Cloud Based Medical Image Archiving Solution
PACS HL7
Feed PACS
HL7
Feed
Load Balancer
Facility B: Temporal
Failover State
Secondary Database
App 1
App 2
App N
Archive Storage
App 1
App 2
App N
Central Services Cluster
Hot Spare Facility N
Hot Spare Facility B
Hot Spare Facility A
Limited Archive
Storage
Borderless Enterprise with Unified Communication and Unified Access
The enterprise network
infrastructure has to adapt
Devices & BYOD
Mobility
The Cloud Applications
What It Means To Be A Borderless Enterprise
Personal
Cloud
Ubiquitous Connectivity, Simple Access, Always On,
Anywhere, Any Device, With High Quality User Experience
Unified Communication in Action • Requirements
– Full access to all applications on any device
– Remote access via portal
– Support for BYOD and VDI
– Unified access controls across wired and wireless networks
• Attributes
– Multimedia virtual meeting rooms
– Online presence to reach experts
– High-resolution, real-time communications
Benefit Efficient collaboration for diagnosis and treatment while avoiding medical errors
The Advocate Unified Communications Infrastructure Leveraging The Metro Backbone
• Significantly lower voice network TCO
• Marked reduction in recurring transmission charges
• The ability to easily deploy a wide range of powerful voice, video, and collaboration applications
• Versatile and flexible
• Fully QoS aware
• Highly secure
• Highly available
• Rapid service deployment
• Full support of enterprise call center applications
IMMC
LUTH TRIN
SSUB
HTMP
GSHP
DGSC
IP over Private
V/MPLS MAN CHMC
JORE
OBSC GSAM
CNDL
SHER
IMMC
LUTH TRIN
SSUB
HTMP
GSHP
DGSC
CHM
C
JORE
OBSC
GSA
M
CNDL
SHER
IP
IMMC
LUTH TRIN
SSUB
HTMP
GSHP
DGSC
CHM
C
JORE
OBSC
GSA
M
CNDL
SHER
IP
IMMC
LUTH TRIN
SSUB
HTMP
GSHP
DGSC
CHM
C
JORE
OBSC
GSA
M
CNDL
SHER
IP
Advocate Call Center with OpenTouch Customer Service
• Single point of customer contact
• Uniform customer campaigns
• Supporting 50 clinics today, 230 in the next 12 months
• Processing an average of 12,750 calls per day, 61,000 projected
• Uniform agent workflow for consistent customer experience
• Improved communication provides better health outcomes
Everything Depends on Wireless
Caregiver Benefits
• Staff efficiency
– Mobile communications; nurse call system integration
• Physician retention
– State-of-the-art applications
Patient Benefits
• Quality of care
– Modern applications such as telemetry, infusion pumps, glucometers, etc.
• Patient experience
– In-room services
Facility Benefits
• Emergency preparedness
– Adaptive capacity
• Cost containment
– Asset utilization through RFID
– RTLS for patient tracking
• Internet of Things (IoT)
Floor nurses average 36 minutes per shift walking to a phone
Wireless networking has become a strategic resource
Distributed Enterprise / SP Architecture
NOC
OR
AirWave Network
Management
Mobility
Controller
ClearPass Access
Management
Instant/RAP
Branch Controller
CAPs
Mobility Switch
Instant Cluster
Virtual Intranet
Access (VIA) Client
Home Office Branch On The Road
Wireless Distributed Enterprise
Internet/
WAN
Unified Access Strategy Same Network Services On Wired And Wireless
Provide consistent, high quality
user experience
Network Services
Security User Device
Network Management
LAN Wi-Fi
Application Guests
Network Services • Multimedia Fluency
• User Profiling
• Advanced Policy Mgmt
• AirGroup
• Device Onboarding
• Device Profiling
• Guest Management
Simplify operations and improve
network security
Protect investment
The Converged Campus Proposition Flexible approach with investment protection
Pervasive
WLAN
LAN Edge
Evolution
LAN Core
Rightsizing
Bandwidth
Quality
Secure
Ready To Unify
Bandwidth
Quality
Secure
Ready To Unify
Performance
Quality
Unify The
Access
Same Network Services
Unified Network Mgmt
Unified Policy Mgmt
Enable BYOD
In Summary
The Advocate Network Delivery Model The Right Service, Anywhere, As Appropriate
1G/10G
Ports
OS6900
Edge/ToR/Dist
Metro Core DC Core
L2 Extension
Fiber Channel
FCoE
OTU2,4 DW
DM
DW
DM
Optical
Local Access
L2 Extension
Fiber Channel
FCoE
OTU2,4
1830 PSS 1830 PSS
OS10K
7450 7750
7450
(MPLS)
VPLS
VPRN
E-Pipe
Wi-Fi, Router,
or Switch
Remote Site
1G Ports
OS6850
Wi-Fi, Router,
or Switch
Remote Site
1G Ports
OS6860E
AP125 ABG
• Centralized Wi-Fi Controller
• Video
• Voice
• DHCP/AAA Application
Servers
• SAN/NAS
IP
Key Operational Benefits Cloud Computing and Unified Access
• High quality user experience
– Low latency even in virtualized environment
– Automatic tuning of application performance
– Localization of network failures
– Improved application availability
• Increased agility
– Automated Virtual Machine movement
– Enhanced business continuance options
– Flexible service options
• High availability
– Support organizational tenets
– Ensures application availability at varying contract levels
– Rapid infrastructure failure recovery
• Unified Access
– Seamless experience on wired & wireless
– Enhanced, consistent device security profiles
– Single point of device access control
– Concise device metrics aid in network planning
Key Business Benefits Cloud Computing and Unified Access
• Reduced IT operating expense
– Shadow data center elimination
– Software applications reduction
– Hot-site elimination
– Carrier cost reduction
• Reduced Energy consumption
– Shadow data center elimination
– Software applications reduction
– Hot-site elimination
– Carrier cost reduction
• Reduced IT Staffing
– Single FTE manages 100-150 VMs
• Increased Agility
– Rapid deployment time: minutes, not months
• Increased Elasticity
– Resources scale up and down, on demand
• Increased Investment Protection
– Business chooses device
– Business automates guest/new device onboarding
– Business welcomes guests/devices
A Summary of How Benefits Were Realized
Eliminate hot
standby DR site
Reduced carrier
interconnect charges
Lower energy bills, less
cooling, less space
Lower power consumption, less cooling, less space
Single FTE now
manages 10x number of
apps
Contact center clinic
support 50->260
Contact center call
support 12k->61k
Contact center call
support 12k->61k
Reduce to single point of customer
contact
Improved comms,
better health outcomes
Operational Savings
Enhanced Communication with Patients
Questions
Gary Horn
https://www.linkedin.com/in/gary-horn-1936366
