RDTTS R&D Training & Technical Services, Inc. RDTTS Managed Services Offering Contact information:...

RDTTSR&D Training & Technical Services, Inc.

RDTTS Managed Services Offering

Contact information: SDVOSB

President – David R. Goldsworthy [email protected]

Vice-Pres. Finance and Contracts – Lynn S. Cupp [email protected]

Office: (757) 392-1915

Fax: (757) 392-1446

Web: www.RDTTS.com

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RDTTSR&D Training & Technical Services, Inc. Capabilities

“IMAC”• Installation• Moves• Adds• Changes

3rd Party Maintenance• OEM Support• Multiple OEM Support

• Server• Mainframe• StorageManaged Services:

• Help Desk• Server Management• Inventory Management • Tech Support• NOC• Break/Fix• Disaster Recovery / Back Up

ISO 9001 – 2000 Compliant

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StrategyOverview

• Our Initial approach:– Subcontract first and Prime second– Develop Business relationships with:

• Large Businesses under Mentor Protégé Programs • Other SDVOSB• Other VOSB• WOSB• 8(a) SDB Business

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IMACOverview

Prior Corporate Management Relationships :

Federal• USDA RD & FSA• JFCOM• NAVAIR TSD• DISA/DITCO• US Army• US Air Force• US Navy• DAPS

Commercial• Northrop Grumman • SATCO• CSC• CUBIC• KCI• Wachovia Bank• Black River Computers• NEVERFAIL• CSC

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IMACSolutions

Devices Supported:• Voice:

– Phones (ATS, PBX, VOIP)

• Data– Servers– PCs– Printers

• Computer/Data Center– DASD– Storage– Tape Libraries

• Network Infrastructure– Routers– Hubs– Switches – Cabling– Capacity Planning– Design– Connectivity– Load Balancing– Firewalls

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IMACSolutions

• Installation of new equipment

• De-installation and disposal

• Major reconfiguration of existing customer premise equipment

• Asset warehousing, refurbishing, and redistribution

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3rd Party Maintenance

Overview

• Can provide support for:

Juniper TopLayer Foundry IBM Dell CyberGuard COMPAQ SONY

Bluecoat CISCO Quantum Exabyte HP Tandem Gateway Lexmark

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Managed Services

Managed Services:

Solutions Overview

• Help Desk

• Break Fix

• Server Management

• NOC

• Inventory Management

• Disaster Recovery / Backup-Neverfail

• Depot Services

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Managed Services:• Help Desk

– Take service calls

Solutions: Help Desk

Managed Services

• Web login

– Resolve by phone or dispatch Field Engineer• Ship or send parts with field engineer to install• UPS/FEDEX or Express counter to counter

– Trouble management reporting

– Web enabled report integration for customer viewing and reporting

– Crystal reports for customized contract reporting

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Solutions: Break / Fix

Managed Services:• Break Fix

– Field Service Maintenance• Lowest Replaceable Unit

– Products Supported

• Over 120 OEM’s

• Over 600 Products

– National In Scope– Onsite personnel– On call or available for

permanent assignment

Managed Services

• Complete replacement• Field Engineer dispatch

– Equipment Upgrades

– SLA’s can be negotiated:

• 2 hour• 4 hour • Same day • Next Business Day

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Managed Services Capabilities: OEM’s

3COM DCFS HYDRA PARAGON

ADIC DEC IBM PATRIOT

APE DELL ICS PHILLIPS

APERTUS DESTA IDF PREMISYS

ASANTE DGT IIS PROCOMM

AT&T DIGITAL INTEL QMS

ATL DOLCH INTERLINK QUALSTAR

Autopatch DSC JUNIPER QUANTUM

BLUECOAT DSH KYBE RARITAN

BULL DSW Lexmark RENEX

BURLE ELAN LINK RICOH

BUSTECH Emerson Liebert LITTON Rimage

CABLETRON EMULEX LSI SEI

CANON EXABYTE LSK SGD

CARLISLE F5 Networks MAGNALINK SHOMITI

CHAPARRAL FATHOM McDATA Sony

CISCO FLAG - Global MET SPARTACUS

COMPAQ FLEX MICRON StorageTek

Compunetix FOUNDRY MITSUBISHI SUN

COMPUTER LINK FUJITSU MOTOROLA CODEX Tandberg

CONCORD Furman MPI TANDEM-COMPAQ

CPR GAINER MTX TEKTRONICS

Creston GARNER DATA NCD TELCO

CROSSROADS GATEWAY nCipher TELEGENIX

Cyberguard GLOBAL NEC TELOQUENT

CYBEX GOLD STAR NETSCREEN/JUNIPER TOP LAYER

CYGNET GRAHAM NETWORKS ASSOCIATES VPNET

DATA GENERAL HARRIS NGC WCOM

DATA SECURITY HON OPTICAL DATA SYSTEM WYSE

DATAPURE HONEYWELL OPTIMEM XEROX

dataswitch HP Hewlett-Packard ORANGE COMPUTERS XYPLEX

DATAWARE HPC OVERLAND DATA Yamaha

Solutions: Break / Fix

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Managed Services

Managed Services:• Server Management

Solutions: Server Management

– Scope: Hardware and OS (Linux/Unix/Windows)– Remote Monitoring and Maintenance on backside of the firewall

– On site network management and technical support

– SLA’s on/off site , management of multiple maintenance providers

– Business process / security consulting / information assurance

– Network administration

• Load applications• Tuning• Capacity planning• IP Addressing• Virus protection

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RDTTSR&D Training & Technical Services, Inc. Solutions: Network Operations Center

Managed Services:• Network Operations Center (NOC)

Managed Services

– Network Monitoring to Lowest Replaceable Unit (LRU)

– Diagnosing errors– Dispatching technicians

– Monitoring, analysis, configuration and repair

– Management reporting• Standard and custom• Crystal Reports

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RDTTSR&D Training & Technical Services, Inc. Solutions: Inventory Management

Managed Services:• Inventory Management

Managed Services

– Customer Premise• Inventory Audit• Asset Management

– Technology obsolescence and/or redeployment– Sold & recapture– Non-profits– Donations for tax treatment

– Warehouse surplus assets• Inventory management - on/off site• Theft protection• Shipping / pick / pack• Replace asset with existing configuration

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RDTTSR&D Training & Technical Services, Inc. Solutions: Disaster Recovery & Backup

Managed Services:• Disaster Recovery /

Backup

Managed Services

– Consulting– Backup on Site and off-site storage services

– Recovery program – Continuity of operations

– NEVERFAIL-GSA Schedule GS-35F-0567S • Mid-Atlantic premiere Partner

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RDTTSR&D Training & Technical Services, Inc. Solutions: Depot Services

Managed Services:• Depot Services

Managed Services

– Re-conditioned failed components– Quality Assurance & Redeploy

– Disposal services• Excess spares • Parts inventory• Systems• Processors• Storage Devices

– Crystal reports for customized contract reporting

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RDTTSR&D Training & Technical Services, Inc. Contact Information

Managed Services

Contact information: RDTTS is a SDVOSB

President – David R. Goldsworthy [email protected]

Vice-Pres. Finance and Contracts – Lynn S. Cupp [email protected]

Security/Office Manager – Fred Michael [email protected]

Proposal Manager – Frank Bryce [email protected]

HR Manager - Linda Goldsworthy [email protected]

Office: (757) 392-1915

Fax: (757) 392-1446

Web: www.RDTTS.com 1112 Jensen Dr., Suite101

Cell phones: Virginia Beach, VA 23451

Dave (757) 593-1847

Lynn (757) 515-2751

Fred (757) 635-4708

Frank (757) 672-9037

Linda (757) 593-1849

RDTTS R&D Training & Technical Services, Inc. RDTTS Managed Services Offering Contact information:...

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