RCN Clinical Leadership Programme - CTR training · improve oneself and engage in the pursuit of...
Transcript of RCN Clinical Leadership Programme - CTR training · improve oneself and engage in the pursuit of...
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Using your
Emotional
Intelligence to survive & thrive in the NHS
RCN Clinical Leadership Programme
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Some quick
revision
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Emotional
Intelligence sets apart
effective leaders
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Like a tip of a great iceberg,
the true significance of our
emotional intelligence is
only now being uncovered (Stephen R. Covey, 2004)
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Like a tip of a great iceberg,
the true significance of our
emotional intelligence is
only now being uncovered (Stephen R. Covey, 2004)
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We are being judged
by a new yardstick:
not just by how smart
we are, or by our
training & expertise…
Daniel Goleman
…but also by how well we
handle ourselves & each other.
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Transformational leadership
serves collective interests
and develops and
empowers others…
…emotional intelligence
is its driving force!
(Power et al, 2004)
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Where would you like to go today?
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How will I
think or act
differently as a result of
today’s workshop?
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Emotional
Intelligence sets apart
effective leaders
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What is
Emotional
Intelligence?
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From your career experiences
identify the key characteristics
of your Best Boss
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Defining Emotional Intelligence
“a set of emotional and social
skills that influence the way we
perceive and express ourselves,
develop and maintain social
relationships, cope with challenges,
and use emotional information in
an effective and meaningful way.”
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‘…the capacity for recognising
our own feelings and those
of others, for motivating
ourselves and for managing
emotions effectively in
ourselves and others.’
(Power et al, 2004)
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In other words, EQ is about……
• Knowing how you and others feel and what to do about it;
• Knowing what feels good and what feels bad, and how to get from bad to good;
• Possessing emotional awareness, sensitivity and the leadership / management skills that will help us to survive & thrive in the ‘permanent white water’ of the NHS workplace.
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Bar-On
Model of
Emotional
Intelligence
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• Self-regard
• Self-actualisation
• Emotional Self-awareness
Self-perception
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Self-Regard is respecting oneself while understanding and
accepting one’s strengths and weaknesses. Self-Regard is often
associated with feelings of inner strength and self-confidence.
Self-Actualization is the willingness to persistently try to
improve oneself and engage in the pursuit of personally
relevant and meaningful objectives that lead to a rich and
enjoyable life.
Emotional Self-Awareness includes recognizing and
understanding one’s own emotions. This includes the ability to
differentiate between subtleties in one’s own emotions while
understanding the cause of these emotions and the impact
they have on the thoughts and actions of oneself and others.
Self-perception
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• Emotional Expression
• Assertiveness
• Independence
Self-Expression
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Self-expression
Emotional Expression is openly expressing one’s feelings
verbally and non-verbally.
Assertiveness involves communicating feelings, beliefs
and thoughts openly, and defending personal rights
and values in a socially acceptable, non-offensive,
and non-destructive manner.
Independence is the ability to be self directed and
free from emotional dependency on others. Decision-making,
planning, and daily tasks are completed autonomously.
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• Interpersonal Relationships
• Empathy
• Social Responsibility
Interpersonal
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Interpersonal Interpersonal Relationships refers to the skill of developing
and maintaining mutually satisfying relationships that are
characterized by trust and compassion.
Empathy is recognizing, understanding, and appreciating
how other people feel. Empathy involves being able to
articulate your understanding of another’s perspective
and behaving in a way that respects others’ feelings.
Social Responsibility is willingly contributing to society,
to one’s social groups, and generally to the welfare of
others. Social Responsibility involves acting responsibly,
having social consciousness, and showing concern for
the greater community.
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• Problem Solving
• Reality Testing
• Impulse Control
Decision making
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Decision-making Problem Solving is the ability to find solutions to problems
in situations where emotions are involved. Problem solving
includes the ability to understand how emotions impact
decision making.
Reality Testing is the capacity to remain objective by seeing
things as they really are. This capacity involves recognizing
when emotions or personal bias can cause one to be less
objective.
Impulse Control is the ability to resist or delay an impulse,
drive or temptation to act and involves avoiding rash
behaviours and decision making.
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• Flexibility
• Stress Tolerance
• Optimism
Stress Management
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Stress Management
Flexibility is adapting emotions, thoughts and behaviours to
unfamiliar, unpredictable, and dynamic circumstances or
ideas.
Stress Tolerance involves coping with stressful or difficult
situations and believing that one can manage or influence
situations in a positive manner.
Optimism is an indicator of one’s positive attitude and
outlook on life. It involves remaining hopeful and resilient,
despite occasional setbacks.
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Bar-On
Model of
Emotional
Intelligence
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How
are you
feeling? (naming & describing
our emotions)
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Emotional
Intelligence sets apart
effective leaders
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Workplace
Emotions!
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Relationship Management
• D escribe the situation
• E xpress how you FEEL
• S pecify what you want
• C onsequences that will result,
negative and / or positive
The ‘DESC’ Script
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To become more
emotionally intelligent, what would my
colleagues ask me to:
• stop doing
• do differently
• continue doing?
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How does the
RCN CLP facilitate
the development of
EQ?
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What has
EQ got to do
with improving
patient care?
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Emotional
Intelligence sets apart
effective leaders
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Transformational leadership
serves collective interests
and develops and
empowers others …
…emotional intelligence
is its driving force!
(Power et al, 2004)
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• improved work performance;
• more effective leadership;
• better teamwork;
• improved motivation;
• enhanced innovation;
• restored trust.
Emotional Intelligence – the ‘bottom line’
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In hard times, the soft stuff often goes away.
But emotional intelligence, it turns out, isn't
so soft. If emotional obliviousness jeopardizes
your ability to perform, fend off aggressors, or be
compassionate in a crisis, no amount of attention
to the bottom line will protect your career.
Emotional intelligence isn't a luxury you can
dispense with in tough times. It's a basic
tool that, deployed with finesse, is the
key to professional success.
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How will I
think or act
differently as a result of
today’s workshop?
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Beware of
Emotional Saboteurs!!
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Emotional
Intelligence sets apart
effective leaders
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Emotionally intelligent leaders look out of the window to apportion credit - they
acknowledge colleagues, and admit to a fair dose of good luck. But they look in the
mirror to assign responsibility - they never blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
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www.ctrtraining.co.uk