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Jan Osenegg November 13th, 2012, v1.0

RBS & eBAM What is the current and future offering ?

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Our eBAM-vision:

Only a few simple steps to e.g. add an account

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What is eBAM?

What is eBAM?

• The purpose of eBAM is to standardise and automate the process of account opening, account maintenance, account closing and signatory management, by using global standard, bank-independent ISO 20022 XML messages

• eBAM enables, for the first time, non-financial messages to be transferred through a secure communications channel such as SWIFT.

• eBAM ideally links the back office systems of banks and corporates in order to enable Straight Through Processing of BAM activities, where using digital signatures for authorization allows for a complete digital process.

What will eBAM bring us?

• Improved Straight Through Processing and traceability

• Cost reduction (less manual, no paper archiving, no mailing)

• Reduced total elapsed time

• Better compliance with audit requirements

• Reduced risk of human errors

• Improved process follow-up and control of bank accounts

• Standardized communication process for all banks

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Bank’s

Back

Office

Systems

eBAM will come in 3 “flavors”

eBAM via an online bank portal Corporates

SWIFT SWIFT

Corporates

eBAM “Proprietary” Solution

eBAM-XML SWIFT Solution

Multi-bank

Fully integrated in clients own

ERP/Treasury system

eBAM XML via the Bank

Application

Digital Signing capability

System to System account

management

SWIFTNet FileAct

Online Channel (Portal)

GXS Managed Services

STS DS currently in commence phase

eBAM-XML in Scope

eBAM-XML GXS Solution

GXS GXS

Corporates

GXS Managed Services

Multi-bank

Fully integrated in clients own

ERP/Treasury system

System to System account

management

eBAM XML via the Bank

Application

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Challenges and Limitations in the eBAM development

All Banks need to be EBAM ready

Messages need to be translated to bank processes

Back end integration

Adding and maintaining Products and Services are not

part of the Standard messages because they are

bank specific

Digital signing is a prerequisite for EBAM

Banks are working with different levels of

centralisation

Clients need to be EBAM ready

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Our Capabilities Today - Online Client Service (OCS)

What our eBAM solution on OCS can offer already today?

• Real-time balance and transaction information of RBS accounts (including NatWest and Ulster)

• Initiate, track and trace client service requests online

• Retrieve copies of acknowledged SWIFT messages (MT103(+) or MT202) for outgoing transactions

• View and use existing account information to pre-populate forms, also uploading of secure documents

• Extensive FAQ database and library of client service related articles

• Account Opening Requirements for all client country combinations

• Initiate account opening requests online across the RBS global network

• Download an account opening e-Binder (containing all documents required to open an account).

• eBAM Pilot Swift E-Central Utility : RBS was the first bank to successfully complete the pilot!

Account Overview Manage Accounts OCS

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Entitlement Management & Digital Signing – 2 important building blocks

Client

Client enters

instruction online

e.g. Close an account

Instruction

enters a signing

queue

Contact

client

Bank receives

instruction

electronically

Instruction

archived

Bank performs

automated checks

on validity of

digital signature

Legal

representatives

Bank performs

automated check that

signature is a legal

representative

Is

instruction

valid?

Digital signing

Bank

executes

instruction

Bank

informs

client

NO

Yes

Bank

Manual activity

Automated activity

Semi-automated activity

Checks performed by the Bank that over time will be automated include:

o Person who signed the document is a legal representative

o Bank have a valid copy of the ID document (normally passport copy which has not expired)

o That the signature on the passport copy matches the signature on the letter

The new process will greatly improve and automate this end-to-end process.

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Today

2013 H1

BAM

Request Fulfill requirements Set up &

Activate Intake

Further automate document/

Process flows at bank

Channel independent eBAM

XML messages

Smart forms Electronic eBinder Online

status information

Information

Rationalize

Documentation

Digital signatures

Digital Entitlement

Management

ONE STOP SHOP CHANNEL (XML, host to host, OCS)

Information on

demand

Request for

information

Requirement

Management

Requirements

Fulfilled / not

fulfilled

Client wishes

Request

Execution Tracking &

Tracing

Information

Signed setup

documents

STRAIGHT THROUGH SERVICE

Requirement

Management

eBAM – the RBS Roadmap

Set Up and

Activate

2013 H2

Future

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Thank you

for your interest!

Questions?

RBS & eBAM - what is the current and future offering ?