Ray Business Technologies Process Methodology

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Process Methodology RAY BUSINESS TECHNOLOGIES PRIVATE LIMITED

Copyright 2010, Ray Business Technologies Private Ltd.

All rights reserved. No part of this document or its attachments may be reproduced or distributed in any form or by any means, or stored in

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TABLE OF CONTENTS

1 Introduction 3

2 Delivery Process – 4D Delivery 3

2.1 Discover & Define 4

2.2 Develop 4

2.3 Deploy 5

3 Team Structure 6

4 Change Management 9

5 Typical Project Deliverables 10

6 About Us 11

7 Proven Delivery Process 12

8 Differentiators 12

9 Locations 13

9.1 India 13

9.2 United States of America 13

9.3 United Kingdom 13

Process Methodology

PROPRIETARY AND CONFIDENTIAL 3

1 Introduction

Ray Business Technologies (“RAYBIZTECH”) IT process methodology is modeled after Open

Unified Process (Open UP), an iterative and requirements-driven agile methodology for project

deliveries. Key checks and balances are done at each milestone to ensure that requirements

are properly implemented with high quality. The model comprises of iterations delivering

increments in functionality to deliver the solution.

2 Delivery Process – 4D Delivery

The picture below describes our proven 4D delivery process that is comprised of four distinct

phases: discover, define, develop, deploy. Key aspects of the process are:

Project progresses in a rolling wave and elaborated progressively as more details are

gathered

The development activities continue in each iteration

Work products evolve as the iteration is completed

In the Discover phase, we conduct business analysis,

system studies, and readiness assessments to understand

the business challenges and key drivers that need a

technology solution to be defined.

In the Define phase, we outline the project scope,

requirements and effort to commence development.

In the Develop phase, the actual solution is developed

using technology of client’s choice while using our

proven process model to deliver a quality solution.

In the Deploy phase, the solution is deployed at the client

environment and it undergoes user acceptance testing.

Post-production support is provided to the clients as the

solution goes live.

DISCOVER DEFINE DEVELOP DEPLOY

Develop Business

Case

Define Project

Scope

Develop Cost and

Schedule Estimates

Define Risks and

Mitigation Plan

Tailor Development

Process

Specify detailed

requirements

Define technical

architecture

Define test strategy

Staff project team

Build solution

Develop support

documentation

Test solution

Unit test

Integration test

System test

Deploy solution

Conduct user

acceptance test

Stabilization support

Business acceptance

Process Methodology


Discover & Define

During the Discover and Define phases, the project case is built and project requirements are

elaborated in detail. RAYBIZTECH offers consulting support to clients for enterprise analysis to

build a business case for the project, requirements management to define the requirements

clearly and solution assessment to choose the right technology and solution stack to build a

scalable and robust technical solution.

Develop

In the Develop phase, the technology solution is built to suit the client requirement. Our model is

built on top of Open Unified Process which itself is modeled on Rational Unified Process and Agile

Development Methodology.

Each Develop phase of the project is divided into iterations, which has clearly defined

milestones and deliverables. At the project plan will comprise of the iterations and work

increments that lead to the project delivery. As the project scope is elaborated, the focus

moves from stakeholders who define the project requirements to team that are building the

solution. Iteration of the project delivers a tested and working build offering an increment in

solution functionality.

Iterations focus the team on delivering incremental value to stakeholders in a predictable

manner. The iteration plan defines what should be delivered within the iteration, and the result is

a demo-able or shippable build.

Process Methodology


Deploy

To assist our clients with faster time-to-market we provide flexible deployment options and

provide post-production support and ongoing maintenance support.

We analyze the client environment, performance and load requirements to do sizing and discuss

the deployment options with client to choose the right deployment solution. We provide user

training and user manuals for effective user acceptance testing. Our team works with client and

fixes any issues during the user acceptance testing. Once approved, the solution is deployed on

the target environment and post-production support commences ensure smooth operations.

The flexible and agile deployment methodology offers the following benefits:

Reproducibility: the ability to integrate source, third party components, data, and

deployment externals of a software system in order to guarantee operational stability.

Consistency: the mission to provide a stable framework for development, deployment,

audit and accountability for software components.

Agility: the ongoing research into what are the repercussions of modern software

engineering practices on the productivity in the software cycle, i.e. continuous

integration and push on green initiatives.

Process Methodology


3 Team Structure

Typical project team from the client and RAYBIZTECH comprises of an executive sponsor, project

manager and architect/technical lead from client and an account manager, delivery manager

and architect from RAYBIZTECH to ensure smooth communication and delivery.

ROLE PROJECT RESPONSIBILITIES

Executive Sponsor Responsible for approving the contract and providing the necessary

resources for successful project delivery.

Project Manager Provides the business requirements and is the single point of contact

for all business clarifications. Will sign off on the business requirements

document.

Architect/Technical

Lead

Provides any technical clarifications required. Will sign off on the

technical artifacts such as architecture and design documents, test

strategy etc.

Process Methodology


RAYBIZTECH will provide the project team for project delivery and table below describes the

typical roles and responsibilities for each role.

ROLE PROJECT RESPONSIBILITIES

Delivery Manager Responsible for overall project delivery and customer satisfaction.

Resource provisioning for the project

Management Reviews

Key Escalation point for the project

Project Manager Overall responsibility for the development of the solution that meets

the specified requirements while ensuring delivery on time and with

quality.

Project plan preparation and execution

Team composition and responsibility distribution

Manage client communication regarding project status and

escalation

Define effort and schedule estimation

Manage configuration control

Identify training needs

Feasibility study in association with business owners

Creating project deliverables

Risk management and mitigation plan

Ensure development process is followed

Architect/Project

Lead

Responsible for the development of software to meet software

requirements and support project manager in project delivery.

Point of contact for all technical aspects of the project

Preparation and review of Program Specifications.

Preparation of Design Document when required.

Define code standards and code frameworks

Perform Code reviews

Ensure testing / reviews at the identified phases.

Identification of reusable code/modules.

Communicate and co-ordinate with other team members

and PM

Ensure testing / reviews at the identified phases.

Ensuring daily, weekly and project backups

Developers Prepare the Program Specification

Write source code

Follow documenting and coding standards

Communicate and co-ordinate with other team members.

Complete the job as per the Plan and take regular Back up of

Code / Data / Documents

Unit Test and Debug the modules before integrating with

other modules

Test Lead/Senior

Tester

Prepares Test Strategy

Prepares Test plan

Reviews test scenarios and test cases

Test Engineers Prepare test scenarios and test cases

Process Methodology


Execute test cases

Report bugs in the application

Verify if the bugs are fixed

Work with development team to get the reported bugs are

fixed

Usability Engineer Create application prototype or wireframes

Conduct end user interviews to gather feedback

Design application interfaces that are easy to use

Process Methodology


4 Change Management

Our change management process is specially defined to address any changes to the solution

scope. During the project inception phase, a change control board (CCB) will be formed

comprising of stakeholders from the client and RAYBIZTECH. The board will evaluate any change

request raised for its impact on the schedule and cost of the project.

Below is a typical flow of events in the event of a change request:

Either the client or the delivery team raises a change request based on need.

CCB will evaluate the change request for its impact on the schedule and cost of the

project.

If the impact is acceptable

o CCB accepts the change request and communicates the decision to all

Process Methodology


stakeholders.

o Project Manager re-estimates the effort and updates the schedule

o Updated schedule is shared with all stakeholders

o All relevant artifacts such as design document, test plan etc. are updated to

accommodate the change

If the impact is not acceptable, CCB records why the change request was not

acceptable, updates the change request, and communicates the same to all

stakeholders.

5 Typical Project Deliverables

The table below lists typical deliverables produced during the project execution.

DELIVERABLE DESCRIPTION COMMENT

1. User Interface Proto-

type

This document shows the look and feel

of each web page in the application

Review and approved By client

2. User Requirements

Document (URD)

Project description is clearly specified.

Milestones and Deliverables to the

client are specified in this document.

All the Requirements are

addressed here

3. Software Requirements

Specification (SRS)

Describes the complete description of

the functions to be performed by the

software product.

All the software specifications

to be addressed here and

approval from the client

4. Project Plan Structured framework for thinking

about how the project will be

conducted, and for considering the

project risks.

Approval from Senior

Management

5. High Level Design

Document (HLD)

The design document used for high-

level design is a "living document" in

that it gradually evolves to include

low-level design details.

Approval from Senior

Management And from PEG

Head

6. Completely tested

application hosted at

third party hosting server

All the Action Items found in QA

Audit phase and Testing to be

closed

7. Test Results This document is the list bugs reported

by testing team during testing phase.

Clearly stated

Tests Summary reports and

Defect reports.

8. Technical

Documentation

Provides a brief (half page) overview

of the system / product that was

developed. Includes a description of

how it works with other systems.

All the technical items to be

clearly documented

Process Methodology


9. User Manual Computer System Requirements

(Platform, Minimum Hard Drive Space,

Recommended Hard Drive Space,

Minimum RAM, Recommended RAM)

Product manual to be clearly

documented

10. Source code Source code should be well

commented and follow all

Coding Standards

6 About Us

Ray Business Technologies Private Limited (“RAYBIZTECH”) is leading global IT Solutions Company

delivering robust, scalable and cost-effective solutions. We offer value-based IT Services, Quality

Assurance Services, Remote Infrastructure Management Services, and Mobile Solutions and

specialize in catering to the needs of sales and marketing functions in the following key practice

areas: Enterprise Portals and Content Management, Customer Relationship Management,

Enterprise Mobility Solutions and Usability Consulting.

Our top technology alliances enable us to serve our clients efficiently and guarantees superior

customer experience and best ROI. Our world-class global delivery engine has been delivering

high performance solutions to Fortune 500 Clients. We are ISO 9001-2000 Certified and currently

pursuing CMMi-3 Certification. We are headquartered in Hyderabad, India and having offices in

US, UK and Dubai.

Process Methodology


7 Proven Delivery Process

As companies get increasing global, a flexible and global delivery model is imperative for

successful project implementations. All stakeholders need to collaborate effectively and there is

need for accurate and up-to-date information to manage the challenges of project tracking,

workforce allocation, ability to model new business processes for global rollout. A delivery

manages grapples with complexity of contracts, budgets, resource pools, projects and service

agreements to deliver a project successfully on time while not going above budget.

RAYBIZTECH global delivery model enables you to leverage global expertise while allocating

resources optimally while getting transparency and complete visibility into the project.

8 Differentiators

Reduce the Total Cost of Ownership (TCO) and maximize the ROI

Nimble, customer focused, value-based and performance-driven engagement models

Thought leadership, innovative solutions and global presence

Proven technology, domain and process expertise for integrated offerings

Process innovations to drive business process Optimization

Process Methodology


9 Locations

Ray Business Technologies Private Limited

www.raybiztech.com

[email protected]

India

Hyderabad

Q1, 9th Floor

Cyber Towers, Hitec City,

Madhapur, Hyderabad – 500081

Tel: +91 40 2311 8011 x:201/202

United States of America

Los Angeles

19720 Ventura Blvd., Suite A

Woodland Hills, CA 91364

Tel: (786) 600-1743

United Kingdom

5 Lisbon Way

Coventry, CV3 2AQ

Tel: +44 2476 443 871

mailto:[email protected]

Ray Business Technologies Process Methodology

Technology

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