Digital Transformation of Hajj

Smart Hajj١٤٤٠

“Allah has honored Saudi Arabia to serve the Two Holy Mosques and the guests of Allah,a service we are proud of; we have made their care and safety the top of our concerns and harnessed everything that helps them to perform their Hajj by integrated projects aiming to facilitate the performance of Hajj and the safety of visitors to the Grand Mosque and the Prophet’s Mosque, complementing the great efforts exerted by the kings of this country since the era of its founder, the late King Abdul Aziz.”

Custodian of the Two Holy MosquesKing Salman bin Abdulaziz

Digital Structure

5th Generation Service

Commemorating the service through 37 5G network stationsaround the Grand Mosque and holy sites as part of the secondphase of the Smart Hajj Initiative.

13K telecommunications towers and 5,400 WiFi locations toprovide high-quality services to Hajj pilgrims.

International Telecommunication Union Praise forSaudi Arabia's Achievements

Daily rate of subscription to local SIM cards

Telecommunications Infrastructure

Data ConsumptionInternet SpeedVoice Calls

32.5 Data consumption

In Mecca and Medinah

%26 increase

Data download speedIn Mecca and Medinah

From 1 till 11 Dhu al-Hijjah

compared to last year

69% increase compared to last year

44.83Local and international

voice calls

6.2

+309 Million

Millionsubscribers

Mbps TB

The International Telecommunication Union (ITU) highlighted the telecommunications and information technology record figures achieved during Hajj this year, praising the Kingdom's distinguished infrastructure which has served as many as 2.5 million pilgrims in a specific geographic and situational range.

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The Saudi Health Ministry launched the "robot" technology during this Hajj season to offer medical consultations at hospitals and medical centers in Mina, as well as medical caravans. This technology offers medical consultations from any region inside the Kingdom.

WHO Praise for Saudi Arabia's Achievements

Robot Doctor Technology

Hajj Health Technologies Workshop

Online Medical Care Services

WHO congratulated the Saudi Government and MOH for successfully hosting this Hajj season 1440/2019 without a single public health event or disease outbreak being reported among pilgrims performing the Hajj. WHO thanked all healthcare heroes for their dedication in providing services to 2.5m Hajj pilgrims.

Real time translation devices into 120 languages.Electronic bracelets that guide Hajj pilgrims inside medical clinics.

937 Call Center

Firewalls and Security Technologies

Teleradiology

Sehha App

Unified Electronic Medical Record

Health Early Warning System (HEWS)

Provision of medical consultations to pilgrims in 10 languages 24/7.

Activation of the fingerprint technology to identify unknown persons.

Adoption of the Health Early Warning System to detect health incidents and infectious diseases in collaboration with the World Health Organization (WHO).

Digital Society

Usage of firewalls and AI security technologies to block more than 25K attacks.

Provision of teleradiology in all hospitals in holy sites with a capacity to read over 3000 radiations and 5 radiologists.

Adoption of a unified medical record in hospitals in holy sites and across 55 medical centers.

Using Sehha App to provide medical consultations to pilgrims.

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One of the initiatives of the Enriching Hajj and Umrah Experience Program, discussing the use of innovative technologies in providing healthcare services to Hajj and Umrah visitors.

Fingerprint Technology

Reports 64472911

911

Ambulance FleetVolunteer Platform

As'ifni App

Digital Society

Automation of ambulance

reports, which amounted to

64،472 reports

Connecting the ambulance service with

relevant systems, such as Ambulance Fleet

Management (vehicle tracking), for 656

ambulances in 100% of the Hajj area.

Creation of a volunteer platform that served

over 1966 volunteers.

Creation of a social awareness and training platform that helped over 1696 trainees.

Integration with the relevant sectors to 911 and the Ministry of Interior (MOI) by 100% to process 14،815 reports.

Facilitation of service provision to 317 beneficiaries in over 9 languages.

Training PlatformWhat3words Technology

Introduction of the What3words

Technology by the Saudi Red Crescent,

which specifies pilgrim location very accurately.

Connection and integration with the

Saudi Commission for Health Specialties to

document health practitioner licenses

for healthcare providers, trainees

and volunteers.

Health LicenseDocumentation

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Unique Cooling TechnologyUsing special asphalt coating, temperatureswere reduced from 20 to 15°C. Sensors wereplaced underneath the asphalt to recordtemperatures, with phase 1 covering3500 meters.

Digital Traffic Management Technologies

Electronic Surveillance Operations RoomElectronic surveillance includes cleaning services,equipment monitoring, payments, and securingthe health of the environment, and it containsa number of environmentally-friendly equipment and upgrades.

Smart Parking System550 parking spots on 13 floors with 10 gates. Cars enter and exit at the push of a button. The building is a 10-minutewalk from the Haram.

Digital Society

2.8m vehicles entered the gates at the holy sites with an average speed that ranged between 90 km/h (Medinah Road Gate) and 108 km/h (Mecca Gate).

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Day of Arafa Speech Translation

Fatwa Robot Technology

The Day of Arafa speech was translated into over 30 languages through livetranslators and the use of wireless earphones distributed among Hajj pilgrims.

A remote-controlled robot that moves around pilgrims and providesthem with Fatwas and religious advice in many languages via videoconferences with a team of Fatwa experts.

Zad Al Hajj Platform

15An awareness platform that provides ebooks as well as visual and audio

content.

international languages

Digital Display

Centers that provide interactive screens

showing awareness and guidance content to more than 1.5m pilgrims in 15

languages, operating in 11 locations.

Tawasul Digital Devices

Guidance platforms in public places that can be used through WiFi networks on smart

phones.

Digital Society

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TurjumanWataniThis app won first place at the Hajj Hackathon, providing translation of

texts and rites without the use of the Internet.

15m messages were sent out in 9 different languages across 5 stages to

evaluate pilgrim satisfaction with the provided services.

Mabroor

Digital Society

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This app shows pilgrims the nearest washrooms, displays a map of the holy sites, and the distribution points of Zamzam

water, and allows them to send reports and feedback regarding

water and environmental services in 7 languages.

This app includes materials for awareness in 15 languages. The library shows a reading percentage of 42%, the visual content a

usage percentage of 18%, and the translated audio content 40%. It also includes a

translated broadcast of the Day of Arafa speech, a live broadcast of the Grand

Mosque and the Prophet's Mosque and a number of services for pilgrims.

Smart Hajj offers pilgrims a number of important apps

provided by the Kingdom to visitors of the holy sites.

Smart Hajj

Hajj 1440 Applications

Tarwiyah

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Smart Guide For Hajj & Umrah

A virtual Hajj experience using foldable VR headsets showing the different stages and rites of Hajj, including an innovative interactive guide for the Smart Hajj apps.

Turkey٤٢٣

South Africa٤٤٥

Indonesia٤٣٩

Japan٩٥

Morocco٢٥٤

India١٤٦

Egypt٣٧٦

Kuwait٢٣٥

Oman٥١٢

UAE٤٢٣

Italy٤٢٠

UK٤٣٨

France٣٢٧

Australia٥٣٤

USA٢٤٩

Malaysia٤٣٥

Singapore١٤٦

Germany٢٨٣

headsets distributedthroughout the Hajj season

countries850018+

Digital Society

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Smart Hajj Seminar

Smart Hajj Card

The Saudi Arabia Project For Utilization Of Hady & Adahi, providing the ability to buy bonds and track requests online.

A seminar on using the advanced Hajj technologies (Smart Hajj) was organized in Mecca under the patronage of HE Minister of Interior and chairman of the Hajj Supreme Committee.

It stores all the pilgrim's personal data, and allows for service provision (phase 1 included 150K pilgrims).

Videoconferencing with the Public Prosecution

Food and Drugs

Mobile Notary Service

New Digital Services for Hajj and Umrah Visitors

More than 30m processes for Hajj pilgrims through GSN (during the Hajj period and the first ten days of the Month of Dhu al-Hijjah), with 183 available services and 138 benefiting public entities.

This service allows visitors to videoconference with the Public Prosecute at the Riyadh HQ from holy sites to protect them and facilitate their requests.

3840 food containers, 435 drug containers and 315 medical equipment containers were cleared through the FASAH system at the Jeddah Port to be used during Hajj.

Free notary service for pilgrims and their helpers through field teams in holy places and representatives at the Haram.

Part of the operational plan of the Ministry of Hajj and Umrah, including 10 areas: visas, reception, transport, housing, accommodation, holy sites, departure, field surveillance and logistics.

s-t.sa - 0504387784

Digital Nation

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Online PermitsPermits could be issued online by residents to enter the Holy Capital for Hajj 1440 AH. Requests could be made and permits printed through Elm platform.

Online Hajj VisaMakkah Route beneficiaries were able to issue their visas online. +80K Hajj pilgrims utilized this service until (20/7/2019).

Digital Nation

Makkah Route InitiativeThis initiative was launched in 5 countries: Tunisia, Pakistan, Bangladesh, Indonesia, and Malaysia; aimed at finalizing visa and customs procedures in the pilgrims’ own countries.

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Online Service Team at the Holy SitesCaravans were spread across the holy sites to provide online visa services to Hajj pilgrims.

General Commission for Survey The first version of Mecca City and the holy sites' data on the National Geospatial platform was launched in collaboration with 10 public entities that contributed their geospatial data, and in coordination with MOI representatives of the Hajj Supreme Committee. Work is underway to include all the Kingdom's data in the upcoming period.

Established to unify the Hajj mediamessage, this portal follows up on the Hajj

journey and provides high-quality media materials.

The Saudi Press Agency broadcasted theHajj journey in 6 languages on its website

and 4 languages on its social media accounts,making the photos and videos available for use.

Hajj in the Digital Media

Hajj Media Portal

Hajj Streaming

www.hajj.media.gov.sa

Digital Nation

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Online Package Pickup Service

Online requests were made available for

picking up packages from the pilgrim's place of

stay and shipping them from Mecca and Medina to the rest of the world.

pickup.sa.com.sa

Providing the service of signing a contract for packaging and supply inside and outside the

holy sites. The contract includes

15K order deliveries to the pilgrim's place of

stay.

Saudi Arabian Airlines (Saudia)Saudia dedicated 17 out of 165 airplanes for Hajj trips, transporting over 1.2m pilgrims

and making online booking and payment available.

The Eyab Initiative aims to finalize all procedures related to shipping and transporting luggage from the pilgrim's place of stay.Phase 1 target countries: Indonesia, India and Malaysia.More than 30K target pilgrims.

Hajj E-CommerceInitiative

Digital Economy

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NDU.gov.sa

This report was prepared to shed a light on the key digital transformation achievements of the Hajj Season 1440/2019 in cooperation with various sectors in order to help realize Vision 2030 and its main objective: making the Kingdom a leading digital nation.

The National Digital Transformation Unit is an excellence center established in as an independent entity 2017 under the Royal Decree No. (49584) of 29/10/1439AH to enable and support digital transformation in Saudi Arabia and achieve Vision 2030 objectives.

About the National Digital Transformation Unit (NDU)

About the Report