RANGE ROVER SPORT 17MY

HANDOVER AND REFERENCE GUIDE

RANGE ROVER SPORT 17MY

Range Rover Sport 17MY – Handover and Reference Guide Excellence Code: QLA900582EN_1016 TOPIx Code: JLR2379211E

USING THIS GUIDE . . .

We are continually improving our levels of new-vehicle customer satisfaction. Using the structure and actions shown in this guide will further improve our ratings.

Whenever you execute a new-vehicle delivery, in addition to demonstrating its features, there are some other key items that you should take the time to understand, plan and prepare to demonstrate.

Some of the actions within this guide are marked with a special symbol.

Actions marked with a Red Flag are designed to further enhance CSI performance for you, your Retailer and for Land Rover. Please refer to the inside rear cover of this guide for further information.

This guide should be used in conjunction with the Customer Personalisation Record and Handover Checklist. Remember that there are additional fields and actions on the checklist that you should cover with your customer.

The information contained in this guide covers all vehicle derivatives and optional equipment, some of which may not be fitted to your vehicle.

BEFORE DEMONSTRATING VEHICLE FEATURES . . .

...you must explain the contents of the Owner Literature Pack and identify the supporting booklets provided. Be aware that the Owner Literature Packs are based on vehicles made to the highest level of specification and may describe features or options not fitted to your specific vehicle market or not chosen by your customer.

For further information, check the Owner’s Handbook, the Quick Start Guide and any Owner’s Handbook supplements. Don’t forget: also check the Land Rover website at

www.landrover.com

The information detailed in this asset covers all vehicle and market derivatives and optional equipment, some of which may not be fitted to vehicles in your market. The information contained in this asset was correct at the time it was created. In the interest of development, the right is reserved to change specifications, design or equipment atany time without notice and without incurring any obligations.

The Bluetooth trademarks are owned by Bluetooth SIG. iPod and iPhone are trademarks of Apple Inc. registered in the U.S and other countries.

CONTENTS1 EXTERIOR1.1 Smart Key1.2 Fuelling1.3 Tailgate1.4 Spare Wheel and Toolkit

2 INTERIOR2.1 Rear Seats and ISOFIX Child Seat Anchor Points2.2 Third Row Seats (5+2)2.3 Child Safety Lock

3 STARTING AND DRIVING3.1 Smart Key Starting3.2 Transmission3.3 Electric Parking Brake (EPB)3.4 Tyres and Tyre Pressure Monitoring System (TPMS)3.5 Cruise Control, Adaptive Cruise Control (ACC) incorporating Queue Assist with Intelligent Emergency Braking

and Active Seat Belts plus Active and Intelligent Speed Limiter3.6 Terrain Response and Electronic Air Suspension3.7 Timed Climate (with / without remote)3.8 Driving Aids3.9 Park Assist3.10 Surround Camera and Tow Assist/Advanced Tow Assist3.11 Diesel Particulate Filter (DPF) and Selective Catalytic Reduction (SCR)3.12 Wade Sensing 3.13 Intelligent Stop/Start 3.14 Hybrid Technology

4 FROM THE DRIVER’S SEAT4.1 Column and Steering Wheel Controls4.2 Seat, Steering Column, Mirror Memory and Massage function4.3 Blind Spot Monitor (BSM) and Blind Spot Assist4.4 Automatic Headlamps with High Beam Assist4.5 Wipers4.6 Windows and Sliding Panoramic Roof (including Power Blinds)4.7 Instrument Panel and Message Centre 4.8 Interior Lights

5 SYSTEMS5.1 Touchscreen Display5.2 Navigation5.3 Bluetooth®

5.4 Climate Control

6 IN-CAR ENTERTAINMENT SYSTEM (FRONT AND REAR)6.1 DAB Radio6.2 Media Hub 6.3 CD, TV, DVD, Rear Seat Entertainment and Dual View Screen

7 VOICE CONTROL7.1 “Say what you see” Intuitive Voice Control (SWYS)

8 OPTIONAL EQUIPMENT8.1 Electrically Deployable Tow-Bar



CONTENTS

8.2 Special Paint Care Guidelines for Satin Matte Paint

9 INCONTROL 9.1 InControl Protect: Activation9.2 InControl Protect: Overhead Console Buttons9.3 InControl Protect: InControl Remote Smartphone App9.4 InControl Protect: InControl Remote Premium Smartphone App9.5 InControl Secure9.6 Wi-Fi Hotspot9.7 InControl Apps

10 FAQS10.1 Hybrid Technologies

NOTES

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1 - EXTERIOR

1.1 Smart Key Demonstrate and explain:• Smart Key operation including the lock/unlock buttons

• Single and double locking features including the alarm modes

• Single and multi-point entry

• Locking/unlocking the vehicle using the buttons on the door handles

• Emergency unlock

• Warnings and battery replacement

Customer care points

• Single lock is on the first press of the Smart Key lock button; double lock is on the second press.

• With a vehicle that has keyless entry, lock the vehicle using the lock sensor area of the exterior door handle; be sure not to grab the door handle. Touch your finger on the sensor area only (once for a single lock, twice for a double lock).

• A single lock sets the perimeter alarm. A double lock additionally activates interior scanning and Superlocking.

• Single-point entry is a safety feature which when set only unlocks the driver’s door when requested. This can be set to Multi-point entry via the set up menu on the Instrument Panel (2-stage unlocking) or a series of button presses on the Smart Key.

• The internal battery of the Smart Key does not charge whilst in the vehicle. A message centre warning will alert the customer when the battery needs replacing. Should the Smart Key cease to function, a mechanical key blade is available to access the vehicle.

NOTE: This system provides keyless entry not keyless exit.

• In the event of the battery discharging or a fault with the keyless locking system, the doors must be locked manually.

• Open the door and locate the emergency lock access cover. Using the emergency key blade rotate the cover to release it from the door. Remove the cover and store it safely.

• Insert the emergency key blade firmly into the emergency lock. The emergency key blade can now be removed.

• Refit the emergency lock access cover and rotate it clockwise to secure it firmly.

• Repeat the procedure for all other unlocked doors.


1.2 FuellingExplain:• Fuel filler operation, fuel types and the Diesel Misfuelling Protection Device


• Some fuels (petrol and diesel) in certain countries are unsuitable for this vehicle.

• Filling a diesel powered vehicle with petrol will cause a great deal of damage to the engine and fuel system components; the Diesel Misfuelling Protection Device should help protect against this.

• Some vehicles with a diesel engine are supplied with an active Diesel Misfuelling Protection Device. This is a metal flap in the filler neck, which will prevent the fuel tank being filled with incorrect fuel e.g. petrol. The metal flap will be visible when the fuel filler cap is removed. The active Diesel Misfuelling Protection Device will automatically release if a correctly sized diesel fuel pump filler nozzle is inserted fully and squarely into the vehicle’s fuel filler neck.

• If it is necessary to refill the fuel tank from a portable refuelling can the emergency funnel supplied with the vehicle must be used, as a standard filler from a portable refuelling can will activate the Diesel Misfuelling Protection Device.

• Some vehicles with a diesel engine are equipped with a passive Diesel Misfuelling Protection Device incorporated into the fuel filler neck. If triggered a reset tool which can be found in the tool kit is required to reset the protection device.

NOTE: When replacing the cap, turn clockwise until the ratchet clicks (three times). Failure to do so may cause a malfunction warning lamp to illuminate.

NOTE: It is the driver’s responsibility to fill the vehicle with the correct fuel. The Diesel Misfuelling Protection Device only reduces the risk of filling the vehicle with the incorrect fuel.


1.3 Luggage CompartmentDemonstrate and explain:• The actions that will open the luggage compartment (and close it if powered/proximity sensing tailgate is specified)

• Powered Gesture Tailgate


• Ensure the customer understands the three methods of releasing the tailgate (using the Smart Key, facia switch and exterior release button).

NOTE: The tailgate external release switch will operate if all doors are unlocked and the gear selector is in the Park (P) position. If the gear selector is in the Neutral (N) position, the switch will only operate if all doors are unlocked, and the ignition is in convenience mode or switched off.

• To operate the powered version of the tailgate, use the Smart Key, the facia switch or the external button to open or close the tailgate. If open, a close can be performed by using the Smart Key, the facia switch or the button located on the underside of the tailgate.

• On the powered version, the tailgate opening height can be adjusted to prevent contact with a low roof.

NOTE: Object detection is a safety feature on both open and close. If an object is detected or the tailgate switch is pressed when it is in motion, the movement will stop.

• Powered Gesture Tailgate: will allow the customer to operate the tailgate (both to open and close) from outside the vehicle without needing to physically touch either the vehicle or the Smart Key. Provided that the Smart Key is detected, the tailgate may be operated by making a smooth, simple, upward kick movement underneath either rear side of the vehicle between the wheel arch and the rear of the vehicle.

• Unlike many competitor systems which use a single centre mounted sensor to detect the foot, Range Rover Sport will benefit from two sensors mounted on either side of the vehicle. This allows kerbside operation, rather than needing to be immediately behind the vehicle.

NOTE: The accessible kerbside placement of the sensors means that the feature cannot be operated from directly behind the rear of the vehicle.

• The customer requests the tailgate to open or close via a smooth upward kick movement, taking between one and two seconds, beneath the sensor.

NOTE: Make sure that the standing area is stable and not slippery before performing the kick movement. Take care not to make contact with the vehicle, and do not make contact with the vehicle exhaust as it may be hot and cause injury.

NOTE: This feature does not replace any existing opening and closing methods.


1.4 Spare Wheel and ToolkitExplain:• The location of the Spare Wheel/Tyre Repair System and the toolkit


• Ensure that the customer understands the specified locations on the vehicle where the jack can be safely used.

NOTE: A Lift Assist Tool is now part of the Spare Wheel kit (not fitted to all vehicles). This tool simplifies the removal of the Spare Wheel from under the loadspace panel.

• Before using the Tyre Repair System, check repair procedure and cautions detailed within the Owner’s Handbook.

• Advise the customer of the Emergency Roadside Assistance telephone number.


2 - INTERIOR

2.1 Rear Seats and ISOFIX Child Seat Anchor PointsDemonstrate and explain:• The rear seat fold feature, the ISOFIX child seat anchor points and the top tether anchor brackets


• When raising the rear seats, make sure the seat belts are correctly routed in the seat belt guides and not trapped behind the seats.

• Make sure that when the seat back is raised, the locking mechanism is fully engaged.

• Both of the outer seat positions on the rear, second row seats are equipped to accept ISOFIX restraints.

NOTE: Child seats unsuitable for the ISOFIX and top tether mounting points may still be used if secured correctly according to the manufacturer’s instructions. Refer to the child seat manufacturer’s website for further details.

2.2 Third Row Seats (5+2)Demonstrate and explain:• The access to, and folding and raising of, the third row seats


• After entering the third row, make sure that when the second row seat back is raised, the locking mechanism is fully engaged.

• To avoid injury, the loadspace cover must not be left in the installed position when the third row seats are occupied.

• Beware of trapping fingers when raising and lowering the third row seats.

NOTE: The head restraint must always be folded down before folding the seat back.

NOTE: Powered 5+2 Seating is only available with Memory Seats.

NOTE: The 5+2 arrangement has two seats stowed under the floor of the luggage compartment that have been designed for occasional use, enabling the vehicle to accommodate up to seven occupants.

NOTE: The third row seats are suitable for use by older children who can either use the adult belt or a booster seat in conjunction with the adult belt. They are not suitable for smaller children who require a child seat where the adult belt is not used directly to restrain the child.


2.3 Child Safety LockDemonstrate and explain:• The location of the switch for the child safety locks


• Ensure that the customer understands that setting the child safety locks will disable the interior handle, the rear window and the rear power seat functions. An indicator lamp and message confirm whether this system is active or inactive.


3 - STARTING AND DRIVING

3.1 Smart Key StartingDemonstrate and explain:• The push button start procedure with Smart Key


• There is no need to dock the Smart Key.

• The vehicle will start with the key in a bag or briefcase, providing the bag is not of metal construction and providing the key is not located behind a device with a back-lit LCD screen (such as a smartphone or laptop).

• The vehicle will start when the Smart Key is in any location within the passenger compartment, including the luggage area.

• If you remove the Smart Key from a running vehicle, a warning chime will sound on exit but the vehicle will continue to run. When the engine is stopped, it will not restart until the Smart Key is located inside the vehicle.

• Emergency start procedure should the Smart Key battery become exhausted. Where there is an electrically adjusted steering column, the vehicle may be started by holding the Smart Key flat against the side of the steering column cover with the buttons facing outwards. For a manually adjusted steering column, hold the Smart Key against the underside of the steering column with the buttons facing downwards (markings are provided). Press the Start button. This action must be carried out while the ‘Smart Key not found’ warning is displayed on the message centre (refer to handbook).

• On diesel powered vehicles, there may be a delay on cranking of up to three seconds (this can be greater than three seconds in very cold climates). This allows the glow plugs to warm up. The engine will then crank automatically until it starts. In low ambient temperatures cranking times may increase.

• Ensure customers are aware of this delay, because pressing the Start button a second time will cause the ignition to be switched OFF.

• If the vehicle is fitted with Intelligent Stop/Start technology, ensure that the customer understands that certain conditions prevent the engine from automatically stopping. Some conditions will cause automatic engine restart. See 3.13 Intelligent Stop/Start and the Owner’s Handbook for more details.


3.2 Transmission Demonstrate and explain:• Drive, Sport and Manual shifts

• Gear selector and paddle operation (Commandshift 2)


• Ensure the customer understands the difference between selecting Sport and Drive. In Sport, the gear change points are altered to provide later upshifts and sharper downshifts. When the vehicle is driven enthusiastically, down shifts may drop two gears at once.

• While in Sport, manual selection of the gears can be made by pulling the gear selector back for upshifts and pushing forward for downshifts. Manual gear selection status is displayed in the message centre.

• The paddles can also be used in Drive. To revert to Automatic mode, hold the ‘+’ paddle for approximately two seconds. The transmission automatically reverts after a short period of steady driving without use of the paddles.

NOTE: Paddle Shift can be disabled in Drive through the Driving Features menu.

• To move the transmission into Reverse or Drive, the Gear Select release trigger must be activated.

• When using the Gear Selector, it is imperative (P) on the top of the gear selector is depressed when the vehicle is at rest, to avoid accidental movement of the vehicle.

• When the vehicle comes to rest and the ignition is switched off, the transmission will automatically select (P) regardless of its position before this action.

NOTE: When manoeuvring the vehicle slowly, if at any point the door is accidently opened, the transmission will select (P) if it is safe to do so.


3.3 Electric Parking Brake (EPB)Demonstrate and explain:• Operation of Electric Parking Brake (EPB)


• The EPB automatically releases on drive away (when a gear is selected and the throttle is operated).

• The EPB may be manually applied and released using the switch on the centre console.

NOTE: It is only possible to release the EPB when the driver’s door is closed and the driver’s seat belt is fastened.

• In an emergency only, the EPB can be applied with the vehicle in motion by pulling up the switch. This action causes a harsh sound and a warning on the Instrument Panel. This is not a recommended procedure.

• It is recommended that the EPB be manually applied only when the vehicle is stationary. To apply the EPB, pull up on the switch. To disengage it, press the foot brake and push down on the switch.

• When the parking brake is active, a warning light in the Instrument Panel is illuminated and will remain illuminated for at least ten seconds after the ignition has been turned OFF.

NOTE: The EPB is automatically applied when the ignition is switched OFF and the vehicle speed is below 3km/h (2mph).

3.4 Tyres and Tyre Pressure Monitoring SystemExplain:• Where to find tyre information

• System operation and warnings


• Stress the importance of regular checks on pressures and for abnormal wear.

• Stress the Tyre Pressure Monitoring System (TPMS) is not a substitute for manually checking tyre pressures.

• The TPMS only provides a low tyre pressure warning and does NOT re-inflate the tyres.

• Tyre replacement should be carried out by a Land Rover retailer or Authorised Repairer to avoid damage to the TPMS sensor.

• New features (accessed via the Instrument Panel menu) include:

◦ Recommended Cold Tyre Pressures are displayed under the service menu ◦ Customer can select to display units of Pressure: kPa, bar, psi ◦ The actual Pressure of the tyres is displayed under the service menu ◦ Customer can select Load / Comfort pressures

• The sensors in the TPMS system are calibrated and customers should use the Instrument Panel display to determine actual tyre pressure in preference to a potentially un-calibrated forecourt airline. Tyre pressures should be checked when the tyres are cold.

NOTE: TPMS is now available on all wheel styles (including the temporary spare wheel where specified), and will be fitted as standard where required by legislation. (Check your market specifications.)


3.5 Cruise Control, Adaptive Cruise Control (ACC) incorporating Queue Assist with Intelligent Emergency Braking plus Active or Intelligent Speed Limiter Explain:• Steering Wheel controls

• Functions and operation


• To set Cruise Control, accelerate to the desired speed; press SET/+ button. To increase or decrease the set speed, press the ‘+’ or ‘–’ buttons. To cancel, press the Cancel button or press the brake pedal.

• Cruise Control is inoperative below speeds of 30km/h (18mph).

NOTE: If the accelerator pedal is pressed for more than five minutes, Cruise Control is cancelled.

• To set the Follow mode gap on Adaptive Cruise Control (ACC), use the additional buttons on the steering wheel. This sets a time gap so the distance from the car in front will increase or decrease as the speed increases or decreases.

• After setting ACC, the Engine, Brake and Transmission modules will control the speed and distance between the vehicles.

• ACC incorporates Queue Assist (QA) with Intelligent Emergency Braking (IEB).

• QA follows the vehicle ahead to a standstill and is intended for use in lines of traffic on major roads where minimal steering is required.

• IEB uses the radar unit of the ACC system to detect moving vehicles close ahead. When a collision risk is detected, an audible warning is given and the brake system prepared for manual braking. If the driver does not apply the brakes, the IEB applies the brakes at up to maximum pressure.

NOTE: The purpose of IEB is to reduce the impact speed when a collision becomes unavoidable.

• Active Speed Limiter (ASL) allows a speed limit to be set, using the Cruise Control switches, which the driver does not wish to exceed.

• The ASL button switches between Cruise Control and ASL. The systems cannot be used simultaneously. The ASL indicator will illuminate when ASL is active.

• Intelligent Speed Limiter (new at 17MY) is an evolution of the current speed limiter which uses Traffic Sign Recognition to automatically adjust the set speed limit and help keep the vehicle within legal speed limits.


3.6 Terrain Response and Electronic Air SuspensionExplain:• Terrain Response and Electronic Air Suspension

• How it provides driver-selectable programs that configure on-board systems to assist the driver on different terrains

• All Terrain Progress Control (ATPC)

• Automatic Access Height

• Low Traction Launch


• The automatic mode applies only to Terrain Response 2 AUTO and selects the most appropriate program for the prevailing conditions.

• Automatic mode is activated by pressing the rotary control until it is level with the facia. The tell-tale lamp will then illuminate.

• There are up to six programs depending on the vehicle specification: General Program, Grass/Gravel/Snow, Mud-Ruts, Sand, Rock Crawl, and Dynamic. These systems can be useful both on and off-road.

• For example, use Grass/Gravel/Snow for slippery on-road conditions or Dynamic for a more sporty driving character.

• The HST derivative is unique in offering Terrain Response with Dynamic Program. This is tuned to optimise the suspension, EPAS and other electronic systems to suit on-road driving. When selected, ‘Dynamic Program’, creates increasingly controlled electronic damping maps, a more responsive throttle pedal, and more readily available gearshifts.

All Terrain Progress Control (ATPC):

• Will be available on vehicles with twin speed transfer box (High/Low Range) and Terrain Response 2.

• ATPC is an all-road speed control function which works in the forward and reverse direction. It offers the driver a speed based control where a desired vehicle speed can be set from current speed or from rest without any pedal inputs being required by the driver once the brake is released.

• The feature will offer enhanced functions to control slip and to improve launch, driving traction and braking performance. It will allow the inexperienced driver to utilise the total capability of the vehicle. The operational speed range is 1.8km/h to 30km/h.

• ATPC uses the brakes and powertrain as required to maintain the set speed. It is controlled via the cruise control switches and the pedals.

• The ATPC feature is enabled/disabled by the driver via a switch in the Terrain Response switch pack.

• From stationary, brake held, the driver selects the set speed using the +button, on brake pedal release, the vehicle moves towards set speed.

• In motion, the driver selects the set speed using the +button (or Resume), which by default will match the current speed.

Whilst ATPC is on, the driver can override by one of the following: • Throttle Pedal: Driver can override with throttle similar to cruise control to raise the

speed but not changing the ATPC set speed. On release of the throttle the vehicle will return to the ATPC set speed.


3.6 Terrain Response and Electronic Air Suspension (Continued)

• Brake Pedal: Driver can override with light braking and modify the vehicle speed, on release of the brake pedal. ATPC will control to the driver selected speed without cancelling ATPC. However, a firm press of the brake will cancel ATPC drive function but retain the descent control braking function as per Hill Descent Control (HDC).

• Cruise Control Steering Wheel Mounted Controls (Set/Increase Speed, Decrease Speed, Resume and Cancel).

Four Corner Air Suspension:

• On-road height is for normal driving, off-road height has two settings which are speed dependant. Off-Road 1 height is 40 mm (1.6 in) above the Normal height, up to 80 km/h (50 mph). Off-Road 2 height is 75 mm (2.9 in) above the Normal height, up to 50 km/h (31 mph). The suspension height can change automatically between these heights. Off-Road 2 can be selected when at Off-Road 1 height, by pressing up on the raise/lower switch when travelling at less than 40 km/h (25 mph). To select Normal height, press down on the raise/lower switch or increase the speed above 80 km/h (50 mph).

• Access height is 50mm (2.0in) lower than on-road height it provides easier entry, exit and loading of the vehicle. The suspension will automatically rise from Access height when the vehicle speed exceeds 8km/h (5mph) for 5 seconds.

• Automatic Access Height has three automatic stages the system operates to, all conditions requires the vehicle to be in Park (P).

◦ Partially Lowered: The suspension will lower partially by 15mm to 20mm from Normal Ride Height when the car is at rest and, either a first or second row seatbelt has been disconnected within the previous 60 seconds or the ignition is turned off. The only exception is when the second row centre seat belt is unbuckled whilst the outer seat belts remain buckled.

◦ Full Access: Achieved when Partially Lowered and ANY door handle is opened. This lowers the vehicle by a total of 50mm. The total time to reach Full Access height is 3 seconds from Partially Lowered Access Height.

◦ Mid-Lowered: This is achieved when the vehicle has not been primed for partially lowered position i.e. if a door is opened from outside with engine running. This lowers the vehicle by 35mm to 40mm.

• The buttons on the Smart key may be used to operate the Air Suspension system, allowing the rear of the vehicle to be raised or lowered remotely. This may be useful in attaching a trailer or loading the vehicle.

• To change the suspension height using the Smart key, the vehicle must be stationary, all the doors closed, and the hazard warning lamps switched on.

Low Traction Launch:• A manually selectable driver mode (via All Terrain Info Centre) that aims to deliver the

optimum pull-a-way/launch on a given low friction surface or terrain (e.g. Wet Grass/Snow) by controlling the amount of torque that the driver can apply, thus preventing wheel spin and maximising the potential driving force that can be achieved given the conditions.


3.7 Timed Climate (with / without remote)Explain:• Timed Climate remote control

• Timed Climate


• The Timed Climate remote control has a range of approximately 100m (328ft) for optimum performance. It should be held vertically when operated. A series of flashes on the remote’s LED indicate the vehicle system reaction.

• The system has safeguards to prevent excessive battery drain; after 20-30 minutes the system turns OFF automatically. It will not function at all if the battery charge level is too low.

• Timed climate is adjusted on the Touchscreen and can be set to operate twice in each 24 hour period. It can also be set to activate weekly or on individual days.

• The main benefits are experienced in cold conditions when the vehicle is warm and the windows defrosted before the customer enters the vehicle. The engine block is also warmed, helping to improve fuel consumption and emissions.


3.8 Driving AidsExplain:• Traffic Sign Recognition system

• Lane Departure Warning system

• Head-up Display

• Lane Keep Assist

• Driver Condition Monitor

• Autonomous Emergency Braking


• The system uses a forward facing camera to detect road signs and variable overhead signs which it displays in the message centre.

• Speed limit information from the navigation system will be displayed for roads with no signage.

• The system has three basic functions:

◦ Speed limit detection: a corresponding sign is displayed in the message centre ◦ Vehicle speed greater than the detected speed limit; a flashing red ring around the

speed limit sign will be displayed in the message centre ◦ No overtaking zone; if a no overtaking sign is detected the system will also display a

corresponding sign in the message centre

• The system may provide false information if:

◦ Travelling in adverse weather conditions (heavy fog, rain, snow etc.) ◦ Concealed or covered signage ◦ Driving towards very bright lights ◦ Windscreen area in front of the camera covered (sticker, snow, mud etc.) ◦ Passing vehicles that are displaying speed limit signs (bus, lorry)

NOTE: If when travelling on a motorway the system displays ‘- - -’ and not a speed, ensure the Navigation system has not been set to the Off-Road setting.

• Lane Departure Warning system uses a forward facing camera located in the base of the rear view mirror.

• If the vehicle crosses either of the lane markings that the vehicle is travelling in, without the activation of the appropriate indicator, the system will alert the driver via haptic feedback through the steering wheel and graphical displays on the message centre.

• The system can be switched on and off via a hard key or in the Vehicle Set-up menu in the Instrument Panel. Sensitivity is also adjusted within this menu.

• The system has some limitations:

◦ Speed must be between 50km/h (31mph) and 150km/h (93mph) ◦ Lane must be wider than 2.5m (8.2ft) ◦ Not active in off-road conditions

• The performance of the Lane Departure Warning system may be affected by:

◦ Travelling in adverse weather conditions (heavy fog, rain, snow etc.) ◦ Driving towards very bright lights ◦ Worn, damaged or temporary lane markings (road works) ◦ Driving very close to another vehicle


3.8 Driving Aids (Continued)

NOTE: When driving on country roads with no near side road markings the display may only show active (green lines) to one side. Both green lines may appear if the system has a curb to use as a reference.

The Head-up Display is a laser system, able to project various vehicle data onto the windscreen in the drivers line of sight. The system also features auto brightness using a forward ambient light sensor in the rain sensor.

The system supports the following data, dependant on features being fitted to the vehicle:

◦ Road Speed ◦ Gear Position (when in Commandshift mode) ◦ Turn-by-Turn Navigation (for HDD Premium Navigation) ◦ Traffic Sign Recognition – Identified speed limit ◦ Cruise Control Set-Speed ◦ Adaptive Cruise Control Status (including warnings)

The display can be personalised via vehicle Set-up menu in the Instrument Panel.

Lane Keep Assist (new at 17MY) expands on the Lane Departure Warning, this feature provides gentle steering torque when the vehicle appears to unintentionally drift towards a lane boundary without an appropriate signal from the driver, for example, an indication.

NOTE: This feature supersedes Lane Departure Warning.

Driver Condition Monitor increases vehicle safety by constantly monitoring driver inputs (steering, speed, climate setting, cabin button activation – both how frequent and which ones and audio volume) then assesses this against known algorithms of human tiredness.

• Inputs are also constantly measured from systems such as throttle, brakes, lane departure, use of direction indicators etc. to determine if a driver is suffering from tiredness.

• If the system determines the driver is fatigued, the vehicle displays the warning ‘Take a break!’ in the Instrument Panel for 30 seconds, along with an audible chime. If driving continues, a further warning displays in the Instrument Panel, again with an audible chime and will remain until the OK button on the steering wheel menu control is pressed.

Range Rover Sport offers an emergency braking system (AEB is new for 17MY) using an innovative stereo digital camera system. Mounted next to the rear view mirror, the forward facing cameras captures a view of the road ahead which is analysed by a sophisticated onboard computer – the use of stereo cameras enables the system to calculate the distance of an object from the car.

• Operational between speeds of 5 and 80 km/h (3 and 50mph), the camera system is designed to detect objects which could create the risk of a collision and 5 to 60 km/h (3 and 37mph) for pedestrian protection. In the event of a collision risk, the driver is alerted by a visual and audible warning signal.

• If a collision is judged to be unavoidable, a driver warning will be given and the system will automatically apply an emergency braking pressure level.

• The system is designed to help avoid collisions at speeds less than 40km/h (24mph), and to mitigate the severity of an impact at speeds less than 80km/h (50mph).

NOTE: Autonomous Emergency Braking can be disabled via the Driving Features menu, this is recommended for Off-Road driving. Autonomous Emergency Braking is active again on the next ignition cycle.


3.9 Park AssistExplain:• Park Assist (Parallel/Perpendicular/Parking Exit)

• 360° Park Distance Control

• Reverse Traffic Detection (RTD)


• Park Assist is a driving aid only. Due care and attention must be taken during parking manoeuvres.

• Park Assist may not detect:

◦ Moving objects until they are dangerously close ◦ Some obstructions such as narrow posts and small objects close to the ground ◦ Some objects with dark non-reflective surfaces

• To activate Parallel Parking, press the Park Assist button while driving forward at less than 30km/h (18mph) and at a distance of 0.5-1.5m (1.6-4.9ft) between the vehicle and the line of parked vehicles. When activated, the system searches for a space on the passenger side. To search on the driver’s side, signal a turn in that direction.

• Repeated presses on the Park Assist button will activate Perpendicular or Parking Exit.

• If specified, the 360° Park Distance Control (PDC) system is activated automatically:

◦ When Drive (D) is selected from Park (P) or a forward gear is selected from neutral (N) on a manual transmission

◦ If the vehicle speed falls below 10km/h (6mph) ◦ When Reverse (R) gear is selected

• The Parking Aid button will illuminate to inform the driver that the system is active.

• To cancel the Parking Aid system press the button.

• Reverse Traffic Detection (RTD) can be specified to aid parking manoeuvres. It provides additional warnings via the rear view camera screen, a flashing icon in the relevant exterior mirror and an audible warning, if the presence of a moving vehicle is detected.

• RTD is active only in Reverse and only alerts on approaching vehicles which meet a three seconds or less ‘time to collision’.

NOTE: RTD is a standalone system but can only be specified with Blind Spot Monitor as it utilises radar and not the rear Park Assist sensors.


3.10 Surround Camera System and Tow AssistDemonstrate and explain:• Surround Camera

• Tow Assist

• Advanced Tow Assist


• If the customer has specified Surround Camera and Tow Assist, suggest another appointment to take the customer through the full set-up and menus of the new 4 camera system. If Surround Camera has been specified, there will be a Camera soft key on the lower edge of Touchscreen that provides a shortcut to Junction, 360 degree and Rear Junction views. ‘Rear Junction View’ is present in both Rear and Surround Camera Systems and where the current system provides one limited field of view, Rear Junction View provides a right and left view of the rear to improve visibility when reversing. Surround Camera and Tow Assist systems set up is accessible via the Extra Features Menu > Cameras.

• A rear camera wash jet is introduced which will automatically be operated every time the rear screen wash/wipe is activated. This will provide improved rear camera visibility when the camera is soiled.

Tow Assist:

• When a new or existing trailer configuration is selected, Trailer guidance automatically displays on the Touchscreen when Reverse gear is selected. Coloured lines are displayed to indicate the predicted path of both trailer and vehicle.

• Ensure the customer understands that if the triangular decal (the target sticker) is not fitted in the correct position, Tow Assist will not operate correctly.

Advanced Tow Assist:

• Advanced Tow Assist is a new feature that expands upon the current Tow Assist (part of the Surround Camera System). Where Tow Assist helps indicate the movement of the trailer when reversing (the driver providing the steering input), Advanced Tow Assist provides autonomous steering that is informed by the required trailer trajectory set by the driver.

• Using the Terrain Response 2 rotary selector, the driver can control the desired trailer trajectory without touching the steering wheel. The vehicle will then provide the steering input to manoeuvre the trailer into the desired position.

• During the process, the driver is in control of the accelerator and brake, and will be required to monitor the vehicle’s periphery for obstacles, this is supported by the Surround Cameras. The driver must take control of the steering wheel if a collision may occur.

• Both Tow Assist and Advanced Tow Assist features require line fit or Land Rover approved accessory towing equipment for full functionality.

• Ensure the customer understands that if the triangular decal (the target sticker) is not fitted in the correct position, Advanced Tow Assist will not operate correctly.

NOTE: These features may not operate with all trailer designs.


3.11 Diesel Particulate Filter (DPF) and Selective Catalytic Reduction (SCR)Explain:• Diesel Particulate Filter (DPF) warning lamp

• Full message and regeneration drive cycle

• Diesel Emissions Fluid (DEF) top-up and warnings


• Diesel vehicles equipped with a Diesel Particulate Filter (DPF) have more efficient emission control. The particles in the exhaust gases are collected in the filter during normal driving.

• When a DPF message is displayed, accompanied by an amber warning lamp, the filter requires a regeneration cycle to clean itself. This requires the engine to have reached normal operating temperature. Regeneration takes place automatically at an interval of approximately 300-900km (190-560miles) depending on driving conditions. Regeneration normally takes 10-20 minutes and is automatically requested by the engine control module if the vehicle is driven steadily at vehicle speeds between 60km/h to 112km/h (40mph to 70mph).

• It is possible that the regeneration process will occur at lower vehicle speeds, but the events may take a little longer at a 50km/h (30mph) average speed.

NOTE: If regeneration is not successfully carried out, the amber warning lamp will eventually be replaced by a red warning lamp.NOTE: During regeneration, a small reduction in engine power and increased fuel consumption may be temporarily noticed.

It is essential that retailer staff at the point of delivery explain and confirm to the customer or user of the vehicle that they understand the following:• In order to comply with latest exhaust emissions requirements (EU6), some vehicles

with diesel engines are fitted with a reservoir containing Diesel Exhaust Fluid (DEF). This is part of the Selective Catalytic Reduction (SCR) system, the Diesel Exhaust Fluid (DEF) levels in the vehicle’s DEF tank must be properly maintained.

• The consumption of DEF can vary greatly. An average consumption will be 800km (500 miles)/1Litre but this consumption rate can be more than doubled depending on driving style, road and weather conditions. When the DEF level becomes low, a notification message displays in the message centre. DEF can be topped up using non-drip refill bottles available from a retailer/authorised repairer but the customer or user will need to refill the DEF tank at the earliest opportunity. A retailer/authorised repairer can be contacted to arrange a full DEF refill. DEF quality and DEF flow rate are monitored. A similar warning system will notify the driver if inferior DEF quality or a DEF system malfunction are detected, starting with a warning explaining the issue that gives you 850km (530 miles) to take corrective action.

• Customers should be encouraged to contact their authorised service agent as soon as a DEF indication message is displayed.

NOTE: DEF is also known as AdBlue®, AUS 32 and ARLA 32.• Ensure the customer is aware of the “Diesel Technology - Our Environmental

Responsibility” leaflet


3.12 Wade Sensing Explain:• When the system should be used

• How to select the system


• Wade Sensing can be turned on and off from the Touchscreen 4x4i or Extra Features menus.

• Wade Sensing should not be used during off-road driving, as rapid increases in water depth cannot be detected in time to deliver a warning message to the driver.

• Wade Sensing is suspended if the vehicle’s speed exceeds 10 km/h (6 mph).

NOTE: Wading performance is improved if the vehicle suspension is set to off-road height.

NOTE: The Parking Aid, Park Assist and Intelligent Stop/Start systems are all disabled when Wade Sensing is operating.


3.13 Intelligent Stop/Start Demonstrate and explain:• The conditions that will prevent an automatic engine stop

• How to switch the system off


Even when activated, it is normal that Intelligent Stop/Start will not always stop the engine when stationary, and may restart the engine prior to setting off. This is dependent on the variables detailed below.• The following conditions will prevent an automatic engine stop:

◦ A shift paddle has been used to select a gear ◦ The external temperature is less than approximately 0°C (32°F) ◦ The external temperature is more than approximately 40°C (104°F) ◦ The engine and /or the gearbox has not reached operating temperature ◦ The driver’s seat belt is not fastened ◦ The Climate Control system requires the engine to be running (for example, in

Defrost mode) ◦ The battery charge is too low to maintain all electrical accessories (for example radio,

air conditioning, seat heating) ◦ The bonnet is open

• To switch the system off, press the ECO switch.

• The following conditions will trigger an automatic engine restart:

◦ The battery charge is too low to maintain all electrical accessories (for example radio, air conditioning, seat heating etc.) without engine running

◦ If the ECO switch is pressed while an automatic engine stop is in progress

NOTE: Driver Exit is a feature which is available only when Intelligent Stop/Start is on.

• To prevent the vehicle from being inadvertently left in a driveable condition, the vehicle detects when a driver is not present and automatically turns the ignition off.

• If Drive (D) or Sport (S) is selected, the Driver Exit feature turns the vehicle’s ignition off if the driver’s seat belt is unbuckled and the brake pedal is released.

• If Neutral (N) or Park (P) is selected, the Driver Exit feature turns the vehicle’s ignition off if the driver’s seat belt is unbuckled.

• If the driver’s seat belt is unbuckled when the engine is running in Reverse (R), it remains running to make sure that the driver is aware that the vehicle is in a driveable condition.

NOTE : At 17MY the “A OFF” button will now be illuminated to show when the system is deactivated.


3.14 Hybrid TechnologyDemonstrate and explain:• Hybrid controls and Instrument Panel interface


• Extra-urban/rural journeys provide the ideal conditions for the Hybrid system to perform at its best. The moderate driving speeds interspersed with episodes of braking and stop/start cycles enable the system to harvest the vehicle’s kinetic energy during regenerative braking.

• EV mode is engaged using a button near the Terrain Response controls; this will allow the vehicle to be propelled for a limited time using only the electric motor, while the diesel engine remains powered off. The mode can only be engaged when the hybrid batteries have a good state of charge. The vehicle’s other electrical systems will be optimised to give maximum range; for example, the climate control system will relax. A notification will be displayed in the panel when the mode cannot be engaged due to low battery charge.

• EV mode is available up to speeds of 48km/h (30mph). EV mode will default off on next engine restart.

• The running condition of the vehicle is indicated by the ‘Ready’ symbol which appears with the vehicle stationary.

• On start up the vehicle will select EV mode; if the batteries are not sufficiently charged the diesel engine will be engaged.

• The ‘Best for Economy’ zone is visually distinct from the rest of the ‘power’ zone through the use of the colour green. When the power gauge needle is within the green zone the vehicle will achieve the optimum fuel economy.

• Sport mode on the Hybrid makes torque from the electric motor more readily available, giving customers the opportunity to change the driveability of their vehicle when desired. It will not inhibit the Intelligent Stop/Start system.

• Selecting Sport or choosing to use the paddles will automatically change the instrument display from Full Hybrid display to Reduced Hybrid display (shows rev counter).

NOTE: The Factory default setting for the Instrument Panel will be Reduced Hybrid Display; this can be changed to Full Hybrid within the TFT menu (TFT menu > Instrument Display > Hybrid content).

NOTE: When this switch is used in conjunction with the Hybrid system it will also keep the diesel engine running but has another effect; it increases the opportunity to charge the hybrid batteries. In turn, this means that the extra torque made available by the batteries and electric motor will be available more of the time, increasing performance.

NOTE: Please refer to Section 10 – FAQs Hybrid Technologies for further information.


4 - FROM THE DRIVER’S SEAT

4.1 Steering Column Adjustment and Steering Wheel ControlsDemonstrate and explain:• Steering column adjustment and the operation of the steering wheel controls


• After setting the steering column to the desired position, set the control switch to Auto; this will activate the easy exit/entry function.

• The steering wheel controls on the left side access features on the Instrument Panel and Touchscreen. These controls create a safer driving environment by allowing hands-free access to the Instrument Panel menu, audio features and phone functions. The right hand controls are dedicated to Cruise Control, Adaptive Cruise Control and heated steering wheel functions.

4.2 Seat, Steering Column, Mirror Memory and Massage functionDemonstrate and explain:• Seat, steering column and mirror adjustments (to include Memory, and mirror dip when reversing).


• Up to three seats, steering column and mirror combination settings may be stored as presets. Before activating a preset memory, ensure that the area immediately surrounding the seat is clear of obstructions.

• Driver and Front Passenger Upper Seat Articulation has been added to the seating options to provide an extra level of comfort and personalisation. This feature permits the driver and front passenger to adjust the upper part of their seats, allowing for enhanced articulation of the back. Front Seat Massage is also available, front seat occupants can enjoy a multi-mode massage feature which has five programmes with five intensity settings.

• If a preset is not selected within five seconds of pressing the Memory store (M) button, the Memory store function will cancel.

• Reverse mirror dip is a feature that must be activated via the Set-up menu on the Instrument Panel. The mirrors will dip when Reverse gear is selected. At this point the mirrors can be adjusted to better suit customer requirements (whilst in Reverse gear). Once set, they will return to this setting when Reverse is selected.

• The mirrors will return to their normal driving positions when the Gear Selector is moved out of Reverse or if the reverse vehicle speed exceeds 7km/h (4mph).

NOTE: Powerfold will only operate if the vehicle is stationary, or travelling at less than 20km/h (12mph).


4.3 Blind Spot Monitor (BSM)Explain:• Blind Spot Monitor

• Blind Spot Assist


• The Blind Spot Monitor (BSM) system is a supplement to, not a replacement for, a safe driving style and use of the exterior and rear-view mirrors. The icons in either mirror illuminate when a vehicle in an adjacent lane is in an overtaking position.

• On start-up, an amber indicator dot is visible in the mirrors. This shows the system is OK and will disappear when the vehicle speed exceeds 10km/h (6mph). If this light is seen above this speed it indicates a system fault and should be accompanied by a warning message.

• If BSM is disabled using the Instrument Panel vehicle information and settings menu, the amber light will be permanently ON.

• BSM is automatically turned OFF when Reverse (R) gear is selected, when the vehicle is in Park (P), or the vehicle is travelling below 5km/h (3mph). Under these conditions, an amber warning indicator dot is displayed, provided the vehicle is not fitted with Reverse Traffic Detection.

• Closing Vehicle Sensing is a feature within the BSM system. The radar detection area is extended to approximately 70m (230ft) and identifies a rapidly approaching vehicle by flashing the warning icon in the appropriate mirror. Once the vehicle enters the area monitored by the BSM, the icon will illuminate continuously.

• Blind Spot Assist (new at 17MY) expands on Blind Spot Monitor. If the driver initiates a lane change and there is a vehicle approaching or in the blind spot presenting a potential collision threat, the system will provide opposite steering torque to support the driver. Please note: This feature supersedes Blind Spot Monitor.

NOTE: The system is designed to cover a fixed lane width. If narrow lanes are in use, it may detect objects travelling in non-adjacent lanes.


4.4 Automatic Headlamps with High Beam AssistDemonstrate and explain:• Master lighting switch (to include auto and delay controls)

• High Beam Assist function and benefits


• All external lights are operated from the Master lighting switch. If Auto position is selected, the lights will illuminate automatically when low ambient light is detected.

• Headlamp courtesy delay - the headlamps can be set to remain ON for a selected period after the vehicle is parked. This feature can be used to illuminate the area around the vehicle after parking (set up on rotary control). The Smart Key can also operate this feature.

• High Beam Assist is a convenience feature to encourage greater use of high beam thus promoting safer driving. Once selected, and in sufficiently dark conditions, the system switches ON high beam. The system only operates at speeds above 40km/h (25mph).

NOTE: Auto dip lamps will operate in twilight conditions, High Beam Assist only when fully dark.

• The system uses a camera mounted in the rear view mirror housing. The following conditions may affect the system’s function:

◦ Highly reflective road signs ◦ Vehicles with dim lamps (e.g. bicycles) ◦ Adverse weather conditions ◦ A dirty, damaged or misted windscreen ◦ A sticker on the windscreen

• The system will be cancelled if the headlamp courtesy flash is used while High Beam Assist is in use.

4.5 WipersDemonstrate and explain:• Facia switches

• Wiper functions and features


• The wipers can be operated manually. In automatic mode, the rain sensor determines the automatic variable delay. This can be changed to manual variable delay dependant on switch position. The wiper frequency is also affected by the vehicle speed. If the vehicle speed drops below 2km/h (1.2mph) the wipers will switch to the next lowest speed. When the speed increases above 8km/h (5mph) the original settings are restored.

• The Winter park position parks the wipers in a higher position than normal. This allows the blades to be lifted from the screen to prevent freezing. Details can be found in the Vehicle Set-up menu.


4.6 Windows and Sliding Panoramic Roof (including Power Blinds)Demonstrate and explain:• Windows and panoramic roof operation


• The windows feature One Touch open and One Touch close operation. Once the switch is pressed, there is no need to hold it.

• The windows also feature an Anti-trap protection to prevent accidental trapping of vulnerable parts of the body or other obstructions in a closing window. If an object is detected, the window will retract.

• If it is still necessary to raise the window or close the sunroof after it has retracted, the override procedure is as follows:

◦ Attempt to close the window/sunroof; anti-trap will prevent closure and lower the window/open the sunroof slightly

◦ Within ten seconds, attempt to raise the window/close the sunroof again; anti-trap will prevent closure and lower the window/open the sunroof slightly

◦ Attempt to close the window/sunroof for a third time; this time hold the switch in the close position. Hold until closed

• The panoramic roof and blind have the same features as the windows (One Touch and Anti-trap).

• If the battery is disconnected or the power supply is interrupted while the sunroof is partially open, it may need to be recalibrated. Once the battery is reconnected, recalibrate the sunroof as follows:

◦ Switch the ignition on ◦ With the roof and blind closed, press the front of the roof switch and hold for 20

seconds ◦ After 20 seconds, the sunroof will begin to move. Release the switch. Within five

seconds press and hold the front of the roof switch until the blind and roof complete a full open/close cycle. The blind will open first and close last

◦ Once the blind has stopped moving, release the switch. The sunroof can now be operated as normal


4.7 Instrument Panel and Message CentreDemonstrate and explain:• Message centre

• Warning lights

• Audible warnings


• There are three levels of messages:

◦ Primary - with a red warning icon ◦ Secondary - with an amber warning icon ◦ Information

• Messages with the highest importance will be displayed first.

• Advise the customer to check the handbook should any Primary or Secondary messages appear.

• Low fuel warning is now based on the volume in the tank (not the range) which means that there will no longer be an ‘80 kilometres (50 miles) to empty’ message. The remaining distance depends on the current driving style and the remaining fuel.

NOTE: The seat belt minder message disappears automatically. It may also be cancelled by pressing the Menu/OK button on the left hand steering wheel controls. Objects placed on the front passenger seat may activate the warning chime and indicator.

4.8 Interior LightsDemonstrate and explain:• Touch sensing


• Touch sensing is used to operate the front and rear interior lamps, so ensure the customer understands the operation of the touch sensing. Moving a hand close to (or lightly touching) the lamp will turn it ON or OFF.

NOTE: Rear reading lamps are latched on when operated. This means that after an ignition cycle, the lamp remembers the previous system state and stays on until physically switched off. (This will not drain the battery as the lamps go off when the vehicle is locked.)


5 - SYSTEMS

5.1 Touchscreen Display (InControl Touch Pro)Demonstrate and explain:• Features and functions of Touchscreen


Encourage the customer to explore the menus on the Touchscreen. Explain that this cannot cause damage. If they lose their way in the Menu System, pressing the Home Menu soft key at any time returns them to the Home Page.

• Explain that regular cleaning of the screen with a ’lightly moistened’ soft cloth will maintain its reaction to touches and help its performance. An accessory cleaning kit is available.

• Only light finger pressure is required to operate the screen. The use of any other object may cause damage.

• InControl Touch Pro features a contemporary and fresh graphical design with intuitive controls.

• InControl Touch Pro advances Range Rover Sport’s technology to a new level by providing a 10 inch Touchscreen.

• InControl Touch Pro is built around a sensitive ‘multi-touch’ screen which provides superior responsiveness and support for gestures. The screen provides a user friendly interface with a range of innovative features.

• Swipe for flicking between home-screens.

• Panning and pinching to zoom smoothly and directly through navigation maps.

• The system has multi-tasking capabilities.

• InControl Touch Pro’s personalised home-screen can be customised to suit individual needs and preferences. Up to 4 personalised home-screens can be added as desired.


5.2 Navigation Demonstrate and explain:• Features and functions of the Navigation system.


• Explain that access to the navigation screen is from the Home Page by pressing the displayed (‘soft’) NAVIGATION key followed by the ‘Agree Screen’.

• Encourage the customer to use POI or Post Code destinations, which are the easiest methods. There are other destination options such as Address, Map, Previous and Memory.

• Time permitting, demonstrate some of the advanced features of the Navigation System such as Geo Coordinates.

• Demonstrate setting a route preference and explain that if not done correctly, the system may appear to be operating incorrectly. For example, setting ‘Avoid Toll roads’ will usually lengthen journey times.

• The InControl Touch Pro Navigation system has an extensive set-up menu which allows the customer to customise various aspects of the navigation display. Inform the customer that the system has been programmed to its base settings and should they need further help personalising the screen an appointment can be arranged for a time which best suits them.

• InControl Touch Pro screens (main, map, settings) are visually different to previous systems but the functions are the same or similar with some new additions e.g. 3D and Satellite views.

• The system is equipped with a high speed Intel Quad Core system along with a super-fast access 60GB Solid State Drive (SSD). This combination provides a highly responsive experience.

• This new fully integrated navigation system provides a number of significant advantages over smartphone navigation apps as well as aftermarket portable navigation devices:

• Dead reckoning – this is the most important advantage of a fully integrated system.Being able to always pinpoint accurately the position of the vehicle to ensure appropriate guidance instructions.

• On-board regional maps e.g. Europe – no reliance on a mobile network connection or roaming (if preferred) when travelling outside of your home network.

• InControl Touch Pro also brings a host of features such as: Door-to-door route planning, Commute mode, Fuel finder, Arrival mode, Parking, Real time traffic, Synch and sending, Sharing, Live search and Safety cameras. If the customer is interested it may be advisable to arrange another appointment to better explain these advanced features.

NOTE: Some features require InControl Connect Pro.

NOTE: Ensure the customer is confident they can set up their “Home Address”.

• InControl Touch Pro: From the Home page select Navigation > Navigation Menu (six small squares within a circle) > select Destinations > Home Address.


5.3 Bluetooth® Demonstrate and explain:• Bluetooth® and pairing


Check that the customer is using the same phone as on the Customer Personalisation Record If not, check the new phone compatibility on the website.

Check that the Bluetooth® feature on the handset is switched ON.

• Allow the customer to pair the phone. Adjust the phone settings to allow it to connect automatically whenever the customer enters the vehicle.

NOTE: Some phones occasionally lose connection and have to be paired again.

• Bluetooth® can also be used to stream music from compatible devices. For more information please see section 6.2 Media Hub.

• Demonstrate how to make and end a call using the steering wheel controls and Touchscreen.

• Demonstrate how to display the Recents menu on the Touchscreen using the steering wheel controls and Touchscreen.

• InControl Touch Pro has a number of enhancements:

• Conference calling.

• Usability and information in line with smartphones.

• Sort numbers from a range of popular choices e.g. contacts and recents.

• New settings to personalise phone handling.

• Home screen integration e.g. missed call.

• Contact details, address etc. (where phone supports the functionality).

• Improved keypad.

• Direct access to voice mail.

• Clearer and larger make/end call button.

• Easier switching between calls.

NOTE: The customer may experience a one minute delay before they can access their phone book using the voice tags they have set. The system uses this time to build the new voice recognition directory. During this period, customers will still be able to use the Call Contact feature. If the customer mentions that contact numbers are missing from their phonebook, check that their contact data is taken from the SIM card and not just the phone memory.


5.4 Climate Control Demonstrate and explain:• Climate Control system controls

• Climate Control system features


• The Auto mode is the recommended setting that achieves the greatest benefit from the system. After setting the temperatures, the Climate Control System will attempt to maintain these temperatures at all times. Auto mode has three settings (Low, Medium and High air flow) and these can be changed using the Touchscreen.

NOTE: Individual temperatures can be input by each passenger on three- and four- zone systems. The three-zone system allows just one rear temperature. If one occupant chooses Auto mode the system will set the fans to best suit their temperature request. Auto mode is cancelled when another passenger adjusts the fan speed.

• The Defrost Key operates maximum defrost and switches on the front screen and rear window heaters.

• Range Rover Sport now has enhanced flexibility of climate settings:

• Air purity can be set to Low, Medium, or High

• Auto Air flow can be adjusted to Soft and quiet, Balanced or Powerful and Fast

• Auto settings for heated front and rear screens

• The sensitivity of the Auto settings is adjusted via the Touchscreen

• Explain the operation of the dual function rotary switches plus the levels of heating and cooling available for front seats. Demonstrate how to change the seat zone (full seat, cushion, and backrest). If the front seat massage system is fitted, explain its five different programmes and intensity settings.

• A time delay can be set to 5, 10, 30 and 60 minutes when the front seat massage is in Auto mode. This is an ideal setting for long journeys.


6 - IN-CAR INFOTAINMENT SYSTEM (FRONT AND REAR)

6.1 Digital Audio Broadcast Radio (DAB) Demonstrate and explain:• DAB (Digital Audio Broadcasting)


• DAB radio offers near CD quality playback and a greater choice of channels and stations. There are still some locations where no signal is provided. If the vehicle moves into one of these locations, reception will be lost and a hiss/crackling sound will be heard. This is not a Land Rover-specific concern since it affects all manufacturers in exactly the same way.

• DAB can be selected by firstly selecting the ‘Source’ soft key from the menu. When selected, touch the ‘Find’ soft key to view a list of available channels. The list is arranged in alphabetical order; select the up or down arrows to scroll through the list.

• In DAB Settings if the Link to FM Stations setting is switched on and the signal strength for a channel falls below an acceptable level, the Media system will automatically switch to the FM version of this station (only when available).

• The ‘Favourites’ section is now a single list of AM, FM and DAB favourite stations. To rearrange the order of the list, touch the Edit icon then drag and drop selected items, to the desired position. Press OK to confirm.

• Touch the Favourite icon (star) to add to or delete from the Favourites list. This will be highlighted when the tuned station is set as a favourite.

6.2 Media Hub Demonstrate and explain:• Media Hub


• The Media Hub allows the connection of iPod®s, USB memory sticks and MP3 players. Not all MP3 players are compatible with the system.

• There are two USB 3.0 ports (3 x faster charging than previous systems) which support both iPod®s and USB devices. These are located in the centre cubby box, which may also contain a HDMI/MHL socket and a micro SIM slot for data connectivity.

• Music can now be copied from a device (USB, 32GB max size) as well as a CD. InControl Touch Pro will also rip music at two levels: If “Highest Quality” is selected, this will rip in Lossless and like InControl Touch Plus will limit the amount of albums it can store (10-15). If “Highest Quality” is deselected the system will rip at 256kbps (Apple standard) allowing many more albums/tracks to be stored. Download time from a device is much quicker (10 seconds for one album approx.).

• Once connected the iPod®/USB device is controlled through the Touchscreen.

• When connected to the media hub via a cable, the iPod® or iPhone® battery will charge.

• Bluetooth® audio streaming provides wireless play and (dependant on device) music control of a Bluetooth® device using the Touchscreen and the Interactive steering wheel controls.

NOTE: With the ignition turned OFF, customers may access the audio system for 3 minutes due to the battery management system.


6.3 CD, TV, DVD, Rear Seat Entertainment and Dual View Screen Demonstrate and explain:• CD

• TV

• DVD

• Rear Seat Entertainment (RSE)

• Dual View Screen (if fitted)


• Demonstrate how to load a CD/DVD into the player. The centre stack single slot player is used for both CDs and DVDs.

• Some CDs display additional information: Artist, Album, Track Name and Genre but this depends on how the disc has been formatted.

• 15 to 20 CDs in Lossless WAV format providing the highest possible playback quality can be stored on the SSD. This format is especially suited to the Meridian audio systems. If quantity is more important than quality then the discs can be loaded at 256 kbps AAC format the same as purchased downloads e.g. from iTunes. This will allow between 95-100 CDs to be stored (figures are purely estimates).

• InControl Touch Pro brings widespread support of artist and album artwork to make browsing and selecting music more intuitive when driving. The album art view (Carousel) lets you swipe between albums to jump instantly to any point in your collection. Artwork is shown in most views where available thanks to the on-board Gracenote database (not Bluetooth® audio).

• InControl Touch Pro introduces ‘More like this’ and ‘Queue’ which are new ways to create play-lists giving you the opportunity to listen to music relevant to you at the time.

• Video can be loaded onto a USB device and viewed in the vehicle. A USB device docked in the cubby box can be viewed on the Touchscreen.

• The system supports MPEG1, MPEG2, WMV9, VC-1, H.264, H.263, MPEG4 ASP, RAW, VP6 and VP8 files.

• Load a DVD disc and demonstrate Dual View, set system to show DVD and Navigation at the same time. Invite customer to view both modes, care not to have a clash of heads if there are two customers in the vehicle at the same time.

• Suggest that another appointment is made to answer any questions that arise after the customer has had the opportunity to use the system.

• Demonstrate how to switch on rear screens and headphones, use the Rear Media control screen to reassure the customer they have full control over what is being viewed/listened to in the rear. Ensure headphones are set to the correct channel or the system may appear not to be working (3 channels to choose from).

• Demonstrate the most commonly used features on Remote control (handset), Rear Media on/off, DVD Play, Video/Audio mode, select left and right channels. When operating aim the handset at pickup below the screen. Navigation information can be displayed on the rear screens and rear seat passengers are free to search and browse maps and places of interest data. Once a desired destination is found the destination can be sent to the driver as a suggested destination, whereby he/she accepts/declines the destination.

NOTE: If the driver has selected the Rear Media control screen the handset functions are blocked, to release the handset the driver must select another screen e.g. Audio.

• Suggest that another appointment is made to answer any questions that arise after the customer has had the opportunity to use the system.


7 - VOICE CONTROL

7.1 Voice Control Demonstrate and explain:• Voice functions

• Voice commands


• The InControl Touch Pro Voice Control system is designed to interact with the majority of the infotainment system this includes Telephone, USB, CD/DVD, Media library, Radio and Digital tuner devices. The user can dial contacts from their phonebook without the need to store Voicetags first.

• Carry out a Demonstration: direct the user to the voice settings menu (from HOME SCREEN swipe to Extra Features then select Voice). Explain each of the screens in particular the “Tutorial” and the “Command” soft keys, showing many different ways of achieving the same functionality (select a command to get a list of alternatives/synonyms).

• On previous systems when using Voice, the correct commands must be used and a full list of commands for each system is still detailed on the Touchscreen in the voice Commands menu which will help the user in a “step-by-step” process to progress through a dialogue with the system. The new system utilises an industry benchmark voice recognition solution, stored on the system’s Solid State Drive (SSD) for instant response and allows Natural speech delivery for English (UK & US) and Chinese Mandarin. More natural phrases can be used, not tied to specific terminology to carry out a specific task e.g. A shift from command and control “Radio tune frequency” to task based approach “Tune to 97.9” or with Natural language reasoning added for UK, US and Chinese (Mandarin) “Can you tune to 97.9 please”.

• Many things can impair the operation of Voice Control. Speak naturally in a clear voice (don’t shout) and don’t speak too early. People often speak more slowly and shout when not understood – this actually makes things worse. Strong regional accents, passengers talking at the same time commands are given, windows/panoramic roof open (road and wind noise) will all have an adverse effect on recognition. Users are advised to keep background noise to a minimum.

• Audible Help is available: Press Voice button and say “Help”. For help on a particular device say the device name followed by “help” (e.g. radio, phone “help”).

• Voice Tutorial can be accessed from the Touchscreen (Extra Features, Voice, Tutorial), this will provide the customer with a series of short lessons on how to get the best out of their Voice system. This is a spoken tutorial, broadcast through the cabin speakers.

NOTE: The voice control system has speaker adaption, so is able to continuously adapt to the user. When a new user speaks, the first four or five commands may result in an inaccurate response. The system then adapts to recognise the new user.

• Please note that voice control may not be available in all markets.


8 - OPTIONAL EQUIPMENT

8.1 Electrically Deployable Tow-Bar Demonstrate and explain:• Deployable Tow-Bar function


• To prevent accidental deployment or retraction of the tow-bar, customers must press two buttons. Ensure that customers understand this tow-bar safety feature.

8.2 Satin Matte Paint

Explain:

• Special Paint Guidelines for Satin Matte Paint

Customer care points• When vehicles are finished in the Satin Matte paint finish it is important for customers to

be made aware of the strict care, observance and adherence to the following guidelines to prevent damage to the paintwork arising from incorrect maintenance, treatment and use.

• The recommended way to protect the paint from harmful environmental influences is to soak heavily soiled areas, rinse the vehicle by hand to clear it of any heavy deposits, then wash it, removing the following substances immediately where they are present:

• Insect Remains

• Bird Droppings

• Fingerprints

• Tree Resin

• Oils, grease and fuels

• Wax

• Tar Spots

• It is recommended that vehicles are washed by hand, not in direct sunlight and should not be washed using an automatic carwash. If using a power wash, customers should be advised that the recommended minimum distance from the nozzle is 300 mm.

• Land Rover only recommends the use of care products which are specifically designed for this exclusive Satin Matte finish.

• Do not use any aftermarket protective coatings as these could affect the paint surface. Similarly do not use alternative paint cleaners, spirits, abrasives or polishing products, such as wax, as these could cause damage to the paint surface.

• If, by accident, wax gets onto the surface, remove it immediately with a silicone remover, taking care not to exert high pressure on the paint surface as this could lead to a change in the matt/gloss level.

• Additionally, do not affix stickers, films, magnetic plates or similar to the painted surface as these could damage the paint finish. Scratched, corrosive deposits, areas affected by corrosion and damage caused by neglect or inadequate care cannot always be remedied. If such situations arise owners are advised to visit an approved Land Rover specialist.


9 - INCONTROL

9.1 InControl Protect*: Activation Retailer to carry out: • Registration

• Connection

• Activation

Retailer care points

• InControl Protect is a standard feature (optional in certain markets) within the InControl Touch Pro Infotainment system.

NOTE: The retailer must carry out the following actions before the customer takes ownership of their vehicle.

• REGISTER the customer on the InControl Admin Website using the Vehicle Identification Number (VIN) and customer details, such as their email address and telephone number.

• The InControl Admin Website can be accessed through the Dealer Communication Portal. Once the vehicle and customer information has been entered, the Website will prompt the retailer to go to the vehicle to connect the vehicle to the account. This step can be completed now or at a later point. Ensure the vehicle is in an area with good mobile reception.

NOTE: If the retailer would like to complete the step later, they should not click Get Started.

◦ CONNECT the vehicle to the account. Continue the next step in the InControl Admin Website and click Get Started. When prompted to do so, go to the vehicle and press the Optimised Land Rover Assistance button on the left hand side of the overhead console for ten seconds. The button will flash rapidly once it is pressed and then, after about ten seconds will start to flash more slowly, indicating that it is attempting to connect the user account. Release the button and then there will be a long flash followed by a short flash to indicate success.

◦ ACTIVATE the account by returning to the InControl Admin Website. Confirm the customer details and the system will automatically send the customer an activation e-mail.

• Advise the customer that they need to open the activation email and accept the Terms and Conditions to complete Activation. Inform the customer that they should download the Land Rover InControl Remote Smartphone App to enjoy all the InControl Protect features. (The Smartphone App is available from Apple iTunes® and Google PlayTM).

◦ If the customer has their smartphone, encourage him/her to complete set up on site.

NOTE: On sign in this app will be automatically configured with the correct vehicle setting from Land Rover’s registration system. For example, if a customer has two cars one with Premium functionality and one without, the same app can be used and it will show the correct feature depending on which car is selected. Features and functions are detailed in sections 9.3 and 9.4.

https://lrccaw.incontrol.landrover.com

*InControl Protect (formerly known as InControl Remote)


9.2 InControl Protect: Overhead Console ButtonsExplain:• The button operation


• Explain the overhead console button operation and show the customer the location of the SOS Emergency Call button and Optimised Land Rover Assistance button, showing them how to open the button flaps. To use the buttons, press and hold for two seconds. The time taken for the call to connect will depend on the level of mobile network coverage – the button will flash amber to indicate that it is attempting to connect. If it fails to connect the customer should retry.

• In the unlikely event that a customer will need roadside assistance, they can press the Optimised Land Rover Assistance button (left hand side) and will automatically be connected to a Land Rover Assistance operator who will direct the breakdown service directly to their vehicle’s precise GPS location.

In an emergency every second can count.

• If a customer is involved in an accident Land Rover’s SOS Emergency Call will rapidly bring the emergency services to their exact location.

This feature can be activated in two ways:

1. In the event of a crash in which the airbags are deployed, the SOS Emergency Call will be sent automatically.

2. A manual SOS Emergency Call can also be made by pressing the SOS button (right hand side) if another emergency should occur e.g. witnessing an accident or a passenger requiring attention.

• The SOS Emergency Call button and the Land Rover Assistance button should only be pressed when assistance is genuinely required.

• Advise the customer that they can view “How To…” videos online to remind themselves of how the features work. These are available at www.landrover.com/InControl.


9.3 InControl Protect: InControl Remote Smartphone AppDemonstrate and explain:• The InControl Remote Smartphone App features using the Demo mode


Retailers must have a smartphone loaded with the demo app in order to guide the customer through the features/operation of the InControl Remote Smartphone App.

From the Landing page demonstrate how to access the various features within the application:

◦ Check fuel level ◦ Find your vehicle ◦ Download your journey logs for business expenses at the touch of a button ◦ Receive alerts as to your vehicle’s status (vehicle unlocked) allowing you to return

and secure your vehicle

Advise customer of phone app compatibility with iPhone® 3GS and above (iOS 6 and above) and AndroidTM (AndroidTM v4.0 and above).

9.4 InControl Protect: InControl Remote Premium Smartphone AppDemonstrate and explain:• The InControl Remote Premium Smartphone App features using the Demo mode


• Range Rover Sport’s engine can be remotely started and the car’s climate control activated, to heat or cool the vehicle to the desired temperature. The target temperature can be selected via the App screen. A request is then sent via an encrypted signal to a central server, which in turn will send an encrypted signal to the car to start the engine, activate the climate control and bring the interior to the desired temperature.

• Once remotely started, the engine will stay running for 30 minutes (start feature can be canceled via the app) before switching off. In order to drive away, the driver must unlock the car and depress the brake pedal. This will move the car into a ‘normal’ driving mode, so that the car can be driven.

• If Range Rover Sport is remotely started then the vehicle remains locked with the alarm still active. In order to avoid untoward attention being drawn to the car, all exterior lights remain off. Inside the car, only the Instrument Cluster is illuminated (which is a legal requirement) while the Touchscreen, in-car entertainment system, and all other lighting remain switched off.

• For security reasons, if a forced entry is detected or if any other driving controls, (such as the throttle pedal), are operated, then the engine will shut down.

• Because this feature involves remotely starting the engine, certain limitations apply. For example, if the vehicle is very low on fuel, then the engine will not start.

• Range Rover Sport can be remotely locked or unlocked. If the owner sends an instruction to lock the car then the ‘global close’ function will also automatically close the windows, even if this feature has been deactivated by the owner (dependent upon market applicability of this feature). The unlock command will unlock the driver’s door remotely. If no action is taken the car will relock after 45 seconds.

NOTE : For security reasons, the InControl Remote App requests a PIN before the Start/ Lock or Unlock request can be sent to the car. Remote start is not available on Diesel Hybrid engines.


9.5 InControl Secure Explain:

• Benefits of adding InControl Secure


• If the customer has purchased InControl Secure, explain that in the event of a Theft Notification, the Secure Operating Centre will alert them by phone. Once a theft is confirmed, the Secure Operating Centre will liaise with the police on the customer’s behalf, for a swift and safe recovery of the vehicle.

• Inform the customer of the Service Mode and Transport Mode features. These can be activated through the Remote Smartphone App and allow Stolen Vehicle Tracking to be temporarily disabled by the owner whilst the vehicle is being serviced or, for example, being transported on a ferry.

• Explain that if the customer forgets to activate Service Mode or Transport mode in these situations, then it is likely that a false Theft Notification will be triggered. Similarly, it is important to remember to de-activate Service Mode and Transport Mode once they are no longer required.

9.6 Wi-Fi HotspotExplain:• Benefits of adding Wi-Fi Hotspot


• If InControl Connect Pro has been specified, explain that when there is 3G Mobile Network coverage, Wi-Fi Hotspot will allow up to eight devices to read emails, browse the internet and download content simultaneously.

• Advise the customer that they will need to obtain an additional SIM card from their mobile service provider. The customer should contact their mobile network provider and ask what steps are necessary to activate the new SIM as these may differ by network.

• Show the driver the SIM card slot (centre cubby box) and explain how the SIM card is installed

• Explain that the Wi-Fi set-up is completed by using the Wi-Fi Settings, found in the Settings menu on the vehicle Touchscreen. This allows the customer to enable/disable the Wi-Fi network and data roaming. The network ID and password will also be displayed here.


9.7 InControl Apps Explain and demonstrate:• Benefits of adding InControl Apps


NOTE: Ensure that if the customer has purchased the InControl Apps feature they have downloaded the InControl launcher app on to their smartphone prior to handover.

• InControl Apps brings the convenience of smartphone apps into the vehicle. By connecting a smartphone with a USB cable to the dedicated InControl Apps USB slot and via Bluetooth® (for music streaming apps), apps optimised for in-vehicle use will function on the vehicle’s Touchscreen.

• The smartphone will be charged through the USB cable.

• InControl Apps is supported by Apple iPhone® 5 onwards running iOS7 and AndroidTM phones running v4.0 (also known as ‘Ice Cream Sandwich’) onwards.

• A variety of approved vehicle-optimised apps, such as Contacts, Maps, Calendar and Music Player, will be available, with third party vehicle-optimised apps being released over time to ensure a continually fresh and relevant user experience.

NOTE: To establish a connection to the vehicle, the smartphone must be unlocked and the InControl launcher app activated. In the interests of safety, this action should be carried out whilst the vehicle is stationary.

NOTE: App usage may incur data charges on the smartphone.


10 - FAQS

10.1 Hybrid Technologies

HYBRID PERFORMANCE AND EFFICIENCYWhat is the performance like in a Range Rover Sport Hybrid?

Performance is increased compared to the non-hybrid V6 diesel models. This is because when the driver needs additional performance from the vehicle, both the diesel engine and electric motor can work together. It’s like getting SDV8 performance from a TDV6 engine.

When will I gain the most fuel economy from the Range Rover Sport Hybrid vehicle?

The Hybrid system gives most benefit during driving conditions with steady acceleration and decelerations; for example when in an urban environment with moving traffic or driving on country and back roads. Harsh braking should be avoided as this reduces the opportunity to recover energy through the regenerative braking system. If your drive cycle includes significant regular periods of constant high speed driving, minimal benefit in fuel economy compared with a non-hybrid V6 diesel vehicle will be experienced.

Can a Hybrid be more efficient than a non-Hybrid vehicle?

Yes, under optimal driving conditions the Range Rover Sport Hybrid can achieve a combined mpg of 44.1. This value is achieved on a vehicle tested under controlled conditions over a drive route specified by the governing agency. Fuel economy is heavily dependent on driving environment, driving style and loads. However under the right conditions the vehicle can achieve greater than the above figure.

How far can my Range Rover Sport Hybrid travel using just the electric motor?

When Electric Vehicle mode is activated manually using the EV button, the EV light on the Instrument Panel will glow green. The Range Rover Sport Hybrid will drive silently at slow speeds for a distance of up to 1 mile/1.6km provided the hybrid battery is fully charged when EV mode is activated. Electric range is influenced by many factors such as temperatures, driving style and vehicle loads. The engine will restart automatically once the battery is discharged or the electric motor is unable to meet demand without the assistance of the combustion engine.

ABOUT THE HYBRID BATTERYHow do Hybrid batteries re-charge? Do I need to plug my Hybrid in to charge it?

The hybrid battery charges by capturing energy as you drive and brake (regenerative braking process). You do not need to plug this hybrid vehicle in.

What is brake regeneration?

This is the process that captures the vehicle’s momentum (kinetic energy) and turns it into electricity that charges the battery when the vehicle uses its brakes. In conventional vehicles, that kinetic energy would normally be turned into heat through friction and then lost.

With using a powerful battery, are Hybrid vehicles safe?

Yes - Although the Hybrid system uses high voltages and currents, there are multiple layers of protection to ensure the safety of the driver, passengers and anyone who comes into contact with the vehicle.

When the battery is fully charged, do I need to do anything to stop it becoming overcharged?

No - you can just drive as normal. The battery is designed to capture energy and recycle it. You will see the battery state of charge filling and emptying as this happens. This is normal operation.

Can I leave my Range Rover Sport Hybrid in the garage for a long time while on holiday?

If the vehicle is not used for 30 days or more, it is important that the high voltage battery is charged. For longer storage periods, charge the high voltage battery at least once a month. This is easy to do and details of how to do it can be found in the user manual.


10.1 Hybrid Technologies (Continued)

Why does the battery gauge go up and down so fast?

The battery is designed to capture energy and recycle it. You will see the battery state of charge filling and emptying as this happens. This is normal operation.

If the battery gauge shows empty, can I still use the electrical features on the vehicle?

Yes, electrical features will run as normal. The gauge shows the power stored in the hybrid battery. If there is no power left in it, then the engine will run to generate the electrical power whilst other vehicle systems will run on the conventional battery as per a non-hybrid vehicle.

DRIVING HYBRIDNothing seems to happen when I press the start button. How do I know if the vehicle is ready to pull away?

One of the features of a hybrid is the ability, in optimal conditions, to pull away silently in electric mode. There will be no audible indication. However, if the power gauge is illuminated and a green ‘READY’ symbol is present, you may engage drive and pull away normally. Conditions to allow EV drive-away will be dependent on a number of factors including external temperature, engine temperature and battery state of charge.

Why does the vehicle sometimes turn off when I undo my seatbelt?

On a hybrid electric vehicle, the engine will often be switched off before the vehicle becomes stationary, therefore arriving almost silently. The driver can sometimes forget the vehicle is on and then exit and leave the vehicle. To prevent this from happening the on board computer will detect when the vehicle becomes stationary, the driver’s seatbelt is unbuckled and the brake pedal is released, the vehicle will then turn itself off. Full details of the driver exit functionality can be found in the handbook. Should the driver wish to exit the vehicle with the engine on, the Auto-Stop Inhibit button should be pressed.

Does “Sport” Mode work differently on Hybrids?

Sport Mode operates on the vehicle’s automatic gearbox by altering the gearshift pattern, delivering a more performance orientated driving experience. This works in the same way on the hybrid vehicle, but results in an increased level of hybrid battery charge being available to boost performance. Sport Mode also reduces the tendency of the system to turn off the engine whilst cornering.

Why does the engine keep starting?

In the default mode (EV Off), the engine will stop and start automatically in order to optimise for real world fuel economy.

Why does the engine sometimes run when stationary?

The engine will run when stationary if the high voltage state of charge is low, the customer loads are sufficiently high or another system on the vehicle requires the engine to run.

Do any of the vehicle controls operate differently in a Range Rover Sport Hybrid?

Yes - The “drive away release” park brake feature works differently on the Range Rover Sport Hybrid because the vehicle must produce enough power to prevent rolling backwards when the brake releases. Smooth progression from rest is best achieved by a small application of the accelerator followed by a slight pause to allow the power to build up and the park brake to release, then continue to accelerate.

HYBRID INSTRUMENTSWhat is the power gauge?

The power gauge on the left hand side of the instrument pack has two sections – green and blue. The %Power section shows you the combined power output of the electric motor and the engine working together. When accelerating or driving, keeping the pointer in the green section helps you to drive economically. The blue Charge section shows how much power is being recycled by the vehicle slowing down using regenerative braking. Once the entire Charge section is blue, any further brake pressure means energy is dissipated as heat by the conventional brakes.


10.1 Hybrid Technologies (Continued)

Do I have to look at the power gauge? I’d rather see a conventional rev counter.

It is possible to revert to a regular rev counter via the vehicle set up menu, by selecting “Reduced Hybrid Display”. The rev counter still displays the “READY” indicator on start up, and automatically switches to the hybrid power gauge when EV mode is selected.

Can I tell how much of my journey has been made with the engine off?

The trip computer contains a function which shows the percentage of journey time the engine has been off since it was last reset.

Why does the Hybrid Battery Charge Level never seem to show a full charge when I am driving the vehicle normally?

The hybrid battery change level indicator is located at the bottom of the power gauge dial. In order to maximise fuel economy, the vehicle will typically maintain a partial charge on the hybrid battery whilst in “drive” mode. This retains the ability both to charge the battery further through braking and allowing for the electric motor to engage in parallel with the diesel engine to deliver improved performance, depending on driver requirements. In Sport or EV On mode the system will target a higher state of charge level through more engine assisted charging to allow greater availability of electric boost and EV operation, but this might not be the most fuel efficient method of battery use.

DRIVING IN EV MODEWhat happens when I select EV mode by pushing the EV button on the centre console?

The EV button enables the driver to request the hybrid system to use electric drive as much as it can. When EV mode is active, the vehicle will run on electric power until the hybrid battery is discharged or more power is requested by the driver than the battery can supply. Typically this will be at speeds below 50km/h (30mph) or when coasting at higher speeds. The EV indicator in the power gauge will illuminate in green when the diesel engine is off. As soon as more engine power is requested than the battery is able to supply, the engine will start and the EV light will turn grey. In this mode the system will prioritise charging the hybrid battery, so it is more fully charged when the vehicle is able to return to electric only drive.

Certain features will cancel EV mode if selected, such as Wade Sensing and Terrain Response 2.

I want to make sure I can arrive at and leave my destination on Electric Power. How do I make sure the battery is sufficiently charged to do this?

If the vehicle is travelling at speeds in excess of 50km/h (30mph) and the EV button is pressed, the EV light on the panel will usually illuminate in grey. The on board computer will then ensure that the charging of the battery is prioritised, resulting in a higher state of battery charge being available to maximise electric range or performance depending on driver requirements. Battery charge can be further enhanced by selecting Sport mode on the gearbox and by disabling the Auto Stop/Start system.

What is the green marker that appears on the dashboard when using “EV On” Mode?

The green marker is the limit of power the system can produce in Electric Mode (EV On) without starting the engine. If the driver asks for more power, then the engine starts. As the Electric Mode power varies depending on the present operating conditions, the marker moves to reflect the actual “EV On” power available.

I have a message that says “EV Mode Temporarily Unavailable”. Does this mean there is a fault?

No. Sometimes when there is a high electrical load on the vehicle (for example when the air conditioning is working at full power to cool the interior when the vehicle has been parked in the sun) power is routed away from the hybrid system and EV mode temporarily becomes unavailable. This can also happen when the engine is cold and will take longer to clear in cold weather, or when Automatic Terrain Response is engaged for off-road driving. The message will clear once conditions change.

I just had some repairs done, and the diesel engine seems to be running the whole time. Does this mean there is a fault?

If the vehicle’s regular 12v battery has been replaced or disconnected for repair work, it may take the vehicle up to 15 miles for the hybrid system to work correctly, as the on-board computer systems need to synchronise with the battery over a period of time.



At the ‘Point of Order’ always . . .

• Set realistic expectations as to likely delivery time frame and date. Advise all appropriate personnel of the time frame, periodically contacting the customer to reconfirm. Advise staff members promptly if there is a change.

• Advise the customer that a comprehensive new-vehicle handover will take approximately 1.5 to 2 hours and ensure that they can commit to this time or offer an alternative. If they are unable to set aside the full time, be clear that they must reschedule the delivery. Be courteous but firm.

• Be sure to request and record all vehicle personalisation preferences using the Customer Personalisation Record, this will ensure that the vehicle will be properly programmed for handover.

Between Sale and Delivery always . . .

• Track the order, check the delivery date commitment and reconfirm with the customer.

• Complete the Customer Personalisation Record and record customer preferences for the available settings.

Just before Delivery always . . .

• Schedule the vehicle for PDI, personalisation setup, accessory installation, full tank of fuel and to check all details are correct. Check all when complete.

• The day before delivery, reconfirm delivery arrangements with the customer.

On the day of Delivery always . . .

• Set time aside prior to the customer appointment/delivery. Be organised.

• Check the vehicle for general condition, cleanliness, accessories and personalisation preferences.

• Adapt the handover to the time available if the customer is unable to commit to the time scheduled.

• Complete the purchase and finance documents, and sign.

For a more memorable experience, cover the vehicle alongside a welcome board displaying the customer’s name. Take a photo of the key handover. Place a small gift inside the car;

Land Rover memento, flowers, favourite CD/DVD.

• Introduce the customer to the Owner Literature Pack:

◦ Owner’s Handbook, all applicable supplementary manuals and Service Portfolio ◦ New-Vehicle Warranty, Corrosion Perforation Warranty, Roadside Assistance ◦ Service interval requirements

• Introduce the customer to service personnel. If direct introductions are not possible, give the customer a printed sheet providing contact details of the key service personnel.

• If time is short, prioritise the handover feature explanations. Schedule a follow-up appointment to complete and cover the remaining items.

After Delivery . . .

The period of time just after delivery is when most customers have the most questions regarding the operation of their new vehicle.

• 2 to 4 days - Contact your customer and answer any questions they may have. The customer may be surveyed by Land Rover after delivery.

• 2 to 3 weeks - Now that your customer has become familiar with their new vehicle, contact them again to answer any additional questions. Do not hesitate to schedule an appointment if necessary to provide another opportunity to clarify the operation of any feature that may be unclear. The customer may again be surveyed by Land Rover several weeks after delivery.


RANGE ROVER SPORT 17MY

RANGE ROVER SPORT 17MY

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