Raise your hand by clicking here: Ask questions here the sequence for processing a WIC check and...
Transcript of Raise your hand by clicking here: Ask questions here the sequence for processing a WIC check and...
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PLEASE CALL 1-800-841-1410Ext. 3615 if you need assistance
WELCOME! THE WEBINAR WILL BEGIN SHORTLY.
Please take a minute to “sign-in” by submitting the following information in the questions pane: - Name- Title- Store Name - Store # (if applicable)
Raise your hand
by clicking here:
All attendees will be muted during the presentation. If you have a question, please raise your hand or type it in the question pane. We will address questions as time allows throughout the webinar, and will have a Q&A session at the end.
Ask questions here:
THIS WEBINAR IS BEING RECORDED FOR FUTURE TRAINING PURPOSES.
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2017 WIC Vendor Training
WIC Vendor Management1-800-841-1410, extension 2
WIC Vendor Management TeamDepartment of Health
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Training Objectives
By the end of training, you will have:1. Connected WIC’s purpose to your vendor role2. Examined vendor contract requirements3. Identified the sequence for processing a WIC check
and correct check handling procedures4. Learned about changes to WIC approved foods5. Discovered WIC resources and where to get help
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About WIC
WIC is the Federal Special Supplemental Nutrition Program for Women, Infants and Children.
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About WIC
• WIC is for pregnant women, new and breastfeeding moms, and children under 5
• WIC is a place where families get monthly checks for healthy foods, other resources and services
• WIC made a difference for over 275,000 women, infants and children in Washington in 2016
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WIC Facts
• About 1/2 of all infants born in WA are on WIC
• 67% of WIC participants are in working families
• Around 11,000 clients are in the military or in military families
• About 60 local health agencies serve families at over 200 sites
• WIC is offered in more than 700 retail stores.
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WIC’s Mission
WA WIC’s mission is to improve the lifelong health and nutrition of women, infants and young children in Washington state.
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Accomplishing Our Mission
WIC clinic staff:• Determine each client’s eligibility
• Measure growth, height, weight, and blood iron levels
• Provide a “prescription” for nutritious foods
• Offer nutrition education & breastfeeding support
• Refer clients to health & social services
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Accomplishing Our Mission
Because of you, WIC clients:• Have access to safe and nutritious foods at critical
times in their lives• Get the foods prescribed by WIC staff that meet
their individual needs • Feel positive about participating in WIC
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Did you know?...
Over $108 million spent on WIC foods in Washington in FFY 2016
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Did you know?...
Studies show WIC shoppers will spend an additional $3 to $4 at the store for every WIC dollar spent.
Interactions with WIC clients influence their attitudes and customer loyalty.
WIC Vendors make a difference!
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Who’s Who in WIC
Washington State
Department of HealthContracts with USDA
United States Department of Agriculture
USDA
Local Agencies and
WIC ClinicsContract with DOH
WIC ClientsContract with Clinic
Authorized WIC
Retail StoresContract with DOH
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Vendor Contract Requirements
• Purchase WIC infant formula from approvedsuppliers
• Purchase WIC approved foods directly from a wholesale supplier
• Be authorized for Supplemental Nutrition Assistance Program (SNAP)
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Vendor Contract Requirements
• Maintain business integrity
• Keep accurate records including dated sales receipts, invoices, and tax reporting that is organized and readable
• Offer competitive prices
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Vendor Contract Requirements
• Maintain active email
• Notify WIC if contact information changes
• Give advance notice of the sale or purchase of a store
• Meet full line grocery definition
• Meet WIC minimum inventory requirements (MIR)
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Vendor Contract Requirements
• Follow check handling procedures
• Sell only the specific WIC approved foods printed on each WIC check
• Don’t offer incentives exclusively to WIC customers
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Vendor Training Requirements
• Participate in interactive (classroom) training at least once every 3 year contract period
• Train all employees involved with WIC, including managers
• Document all employee WIC training (“read & sign”)
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Unscheduled visits to verify:• Inventory meets MIR; no outdated foods
• Prices clearly marked; shelf tags posted
• WIC transactions handled correctly
• Employee WIC training records
• Store clean and accessible
We’ll also answer questions and share information
WIC Store “Monitors”
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• Vendor Contract shows the sanction table
• Most violations result in a Notice of Violation letter and require corrective action within 30 days
• Pattern of serious infractions will lead to termination and/or fines
• Reciprocity and info sharing between WIC & SNAP
WIC SanctionsHandling Non-Compliance
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Complaints Help Us
doh.wa.gov/youandyourfamily/WIC/makeacomplaint
• Learn about issues
• Develop training
• Educate clients
• Improve compliance
• Identify fraud
When filing a complaint, give as much detail as possible!
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How to Take a WIC CheckPages 38 - 39
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How to Take a WIC Check for Fruits and Vegetables Just like a regular WIC Check, except:
Pages 40 - 41
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Refusing WIC Checks
• Shopper name doesn’t match valid ID
• Current date outside check’s “use dates”
• Check has been altered
• Check is severely damaged
• If customer pre-signed the check, have them sign it again
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Let’s Review!
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Let’s Review
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• Name box not checked
• Signature does not match
• Excess Dollar Amount
Check Reviews:Can you find the errors?
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• No errors
Check Reviews:Can you find the errors?
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• Excess dollar amount• Name box not checked
Check Reviews:Can you find the errors?
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• Improper price correction• Missing Signature
Check Reviews:Can you find the errors?
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• Outside of use dates• No purchase price
Check Reviews:Can you find the errors?
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• Excess dollar amount• Outside of Use Dates• Name box not checked
Check Reviews:Can you find the errors?
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Review Checks Before Depositing
• Valid “use dates”
• Actual purchase price shown
• Actual purchase price on fruit and vegetable check doesn’t exceed authorized amount
• Signature in signature box
• WIC ID stamp is legible (no partial imprints)
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Questions
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WIC Shopping Guide
• For vendors and clients
• NEW edition effective October 1, 2017
• Need Additional shopping guides? 1-800-841-1410
• 11 languages
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Important
• Always read the check carefully• Sell only the food printed on the check• If it’s not printed on the check, don’t sell it• Know approved foods• Rely on WIC Shopping Guide,
not your Point of Sale system
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• Ask you to order WIC approved foods and formula you normally don’t carry
• Re-sign the WIC check if they sign it before the purchase price is entered
• Exchange outdated, spoiled, damaged, or defective item for the same product only
• Use manufacturer and store coupons and loyalty cards
WIC Customers CanPage 37
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• Accept rainchecks, or come back to get items not purchased once the transaction is completed
• Substitute for an item on the check
• Receive cash, coupons, tokens, or any item with a dollar value for returned foods
• Use WIC checks to pay a bill or an account that they have at your store
WIC Customers Can’t
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Minimum Inventory Requirements
These are the amounts of
WIC approved foods stores must
have available at all times.
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8 oz or 16 oz
Brand specific
Barley, multigrain, oatmeal, rice, whole wheat
Plain
MIR: 32 oz including TWO 8 oz containers
Approved
Cans, Jars, or pouches
Single Serve Containers
Added fruit, formula, or flavors
DHA, pre- or probiotic
Not Approved
Baby CerealPage 4
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4 oz glass jars
2-pack of 4 oz. plastic tubs
Stage 2
Specific brands
Single flavor or combinations
MIR: 32 jars or plastic containers; 4 varieties
Approved
DHA/ARA
Dinners
Desserts/cobblers
Stage 1 or 3
Pouches
Cereals or Grains
Not Approved
Baby Food – Fruits and VegetablesPage 4
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2.5 oz glass jars
Brand specific (including some organics)
Stage 1 or 2
Any variety of single meat
With or without broth or gravy
MIR: 16 jars; 2 varieties
Approved
Plastic containers
Dinners
Noodles or rice
Stage 3
Added flavors or spices
Meat sticks
Not Approved
Baby Food – MeatsPage 5
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Infant FormulaReference Sheet
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Infant FormulaReference Sheet
Match formula to the check:
Quantity
Formula name
Size
Type
MIR: 9 cans Similac Advance 12.4 oz powder
Formulas Approved by WIC
# of containers
Brand
Ounces
Powder, liquid concentrate , ready to feed
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Therapeutic Formula – PediaSureReference Sheet
Match formula to the check:
PediaSure only, any flavor
With or without fiber
Check shows the number of six-packs of 8 oz plastic bottles
MIR: No minimum
Formulas Approved by WIC
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Beans – CannedPage 6
Added flavors or spices
Chili, baked, or refried beans
Bean salad
Bean Sprouts
Mixed beans
Pouches
Not Approved
15 – 16 oz cans
Plain
Any brand
Low or reduced sodium
Non organic or organic
MIR: 64 oz total; 2 varieties. Dried or canned
Approved
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Beans/Peas/Lentils – DriedPage 7
Added flavors or spices
Boxes
Barley, mixes, quinoa, Heirloom, sprouted, Farro
Coffee beans
Not Approved
16 oz bags
Any brand or variety
Non organic or organic
Approved
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12 oz. to 36 oz. boxes
Brand specific
Combination of brands and sizes OK
MIR: 12 boxes; 3 varieties, at least one whole grain cereal
Approved
Bags
Chocolate flavors
Cylinders
Oatmeal as a breakfast cereal.
*Oatmeal is an approved Whole Grain Choice.
Not Approved
Breakfast CerealPages 8 -9
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1 or 2 LB blocks
8 oz kosher only when “kosher cheese” is on the check
Domestic (Made in USA)
Six types
Any brand
MIR: 6 one-lb blocks, 3 varieties
Approved
Deli cheese
Extra sharp cheddar
Organic
Pre-sliced
String cheese
Added flavors, spices, nuts, herbs, seeds
Not Approved
CheesePage 10
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12-count carton (1 dozen)
Plain, white, chicken eggs
Any brand
Small, medium, or large size
MIR: 6 cartons of 12
Approved
Brown eggs
Extra-large or jumbo size eggs
Liquid, pasteurized, powdered, or egg substitute products
Specialty
Non – chicken eggs
Organic
Not Approved
EggsPage 11
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Chunk light tuna, 5 - 6 oz net weight
Pink salmon, 5 - 14.75 oz
Sardines, 3.75 – 4.4 oz
Any brand, in water
MIR: 12 cans; 2 varieties
Approved
Added flavors, spices
Albacore/yellowfin
Bags or pouches
Fresh
Frozen
Smoked
Specialty fish
Pole or line caught
Not Approved
Fish – CannedPage 12
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Any brand or type Bags, bowls or packagesBulkOrganicWhole or cutIn foam trays wrapped in plasticMIR: 20 varieties; 5 varieties of fresh fruit & 5 varieties of fresh vegetables.
Approved
Edible blossoms or flowersHerbs or spices, such as cilantroSalad Bar ItemsOrnamental or decorative Party trays/platters
Not Approved
Fresh Fruits and VegetablesPage 13
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Any size, bag, or steamer pouchOrganic or non organicAny brandFrozen beans okay (black-eyed peas, edamame, garbanzo, & lima beans)
Approved
Added herbs, oils, seasonings, pasta, riceBattered or BreadedDeli itemsDried fruits or vegetablesHash browns, Mashed potatoes, Tater Tots
Not Approved
Frozen Fruits and VegetablesPage 14
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Brand specific
Tomato and vegetable juice only
Approved
Cartons or glass bottles
Cider/Cocktail
Fruit juice
Fruit juice blends
Refrigerated
Unfiltered
Not Approved
Juice – Tomato/Vegetable(46 oz) Page 15
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11.5 or 12 oz. frozen containers
Any brand 100% orange or grapefruit
Otherwise brand/flavor specific
MIR: any combination of 6 total cans, plastic bottles, or frozen containers; 3 varieties
Approved
Ciders, cocktails or “ades”
Organic
Unfiltered
Not Approved
Juice - Frozen(11.5 oz or 12 oz) Pages 16 - 17
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Any brand 100% orange juice
Otherwise brand specific
MIR: any combination of 6 bottles; 3 varieties
Approved
Cartons/glass bottles
Ciders, cocktails or “ades”
Organic
Punch that’s not 100% juice
Refrigerated
Unfiltered
Frozen
Not Approved
Juice – FruitPlastic Bottles (64 oz) Pages 18 - 21
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Fat content must match check
Lactose free, dry, or evaporated, cow milk only when printed on check
Meyenberg brand Goat milk only when printed on check including dry & evaporated
Plastic or paper containers
Homogenized and pasteurized
Gallons or half-gallons
Quarts for cow milk only if printed on check
Quarts for goat milk are allowed
MIR:10 gallons; including at least 5 gallons 1% or non fat; any combination of approved sizes
Approved
MilkPages 22 - 24
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1 quart (32 oz)
Plastic container
Cow Milk
Homogenized
Pasteurized
Any brand
Low Fat & Nonfat –Plan or vanilla only
No MIR
Approved
2% cow milk yogurt
Whole cow milk yogurt
No added flavors or fruits
Greek yogurt
Light
Organic
Frozen/Drinkable
Not Approved
Milk - YogurtPage 25
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16 oz only
Any brand or texture
Low Sodium
Natural peanut butter
No stir or stir
Salted or unsalted
MIR: 6 jars; 2 varieties
Approved
Bulk
Added flavors, spices or safflower oil
Omega 3
Organic
Powder
Freshly ground or grind-it-yourself
Spreads
Not Approved
Peanut ButterPage 26
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8th Continent
Pacific Ultra Soy in vanilla or original
Silk Original soymilk
Half-gallon soy beverage OK when check says 2 quarts
No MIR
Approved
Almond, coconut, hemp or rice milk
Blends or creamers
Other flavors, sizes, or brands not listed as approved
Shelf stable Silk Original
Not Approved
Soy BeveragePage 27
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16 oz container
Brand specific
Calcium-set
Plain
Cubed or sliced
Organic okay
Refrigerated
No MIR
Approved
Added flavors, foods, or spices
Baked
Dessert tofu
Fried
Non refrigerated
Not Approved
TofuPage 28
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14 - 32 ozBags or boxesAny brand Organic okayGluten-free Instant or regularExtra long, long, medium, or short grain
Approved
Added flavors, foods, or spices
Bulk
Mixed Rice
Basmati, Jasmine, Quinoa, White, Wild rice, sprouted or germinated
Boil-in-bag
Not Approved
Whole Grain ChoicesBrown Rice - Page 29
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16 - 32 ozBags or boxesAny brand Organic okay
Approved
Added flavors, foods, or spices
Bulk
Quinoa, grits
Sprouted or germinated
Not Approved
Whole Grain ChoicesBulgur - Page 30
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16 - 32 ozBags or boxesCardboard CylindersOrganic okayAny brand Instant or quickOld Fashioned or regularRolled or steel-cutGluten free
Approved
Added flavors, foods, or spices
Boxes with individual packets
Bulk
Granola, grits
Metal cylinders
Pouches
Quinoa
Not Approved
Whole Grain ChoicesOatmeal – Page 30
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8 to 32 oz package
Corn or corn masa
Whole wheat
Brand specific
Non organic or organic
Low sodium
Soft tortillas
Approved
Added flavors, foods, or spices
96% whole wheat
Hard shells –chips/bowls/tacos
Mixed-grain
Store-made
Light/carb lite/fat reduced
Not Approved
Whole Grain ChoicesSoft Tortillas - Page 31
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16 - 32 oz
Bag or boxes
Whole wheat or whole durum wheat
Any type
Brand specific (including some organics)
Approved
Added flavors, foods, or seasonings51% whole grain or whole wheatBulkGluten freeMulti-colored or mixed grainRefrigerated/freshRice pasta/buckwheat
Not Approved
Whole Grain Choices100% Whole Wheat Pasta - Page 32
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16 - 32 oz
100% whole wheat
Any brand
Organic okay
Low sodium or sugar free
Loaf and sliced
Approved
Added flavors, foods, or spicesArtisan or gourmetBagels or English MuffinsUnwrapped or store-made“Light” or “lite”Gluten-freeMultigrainFrozen or refrigerated bread or dough
Not Approved
Whole Grain Choices100% Whole Wheat Bread - Page 33
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14 to 32 oz packages
100% whole wheat
Any brand
Organic
MIR: 128 oz total; at least 32 oz brown rice, oatmeal, bulgur, tortillas, or pasta, and 2 loaves of bread
Approved
Added flavors, foods, or spicesArtisan or gourmet bunsUnwrapped or store-made“Light” or “lite”Gluten-freeMultigrainDinner, French, or Hoagie bunsFrozen or refrigeratedSourdough
Not Approved
Whole Grain Choices 100% Whole Wheat Hamburger & Hot Dog Buns
Page 34
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Food Quiz!
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• Website:http://www.doh.wa.gov/YouandYourFamily/WIC/WICVendors
(or search for “WA WIC vendors”)
• WIC Shopping Guide
• WIC Infant Formula references
• WIC shelf tags, door signs, check guards & retailer ID stamps
• eWIC (EBT) monthly webinars
WIC Resources
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Questions
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Don’t forget to sign the attendance roster…
Please complete and turn in your evaluation form!
Thanks for AttendingWIC Vendor Training 2017
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2017 WIC Vendor Training
WIC Vendor Management1-800-841-1410, extension 2
Joice HagenKelley HixWIC Vendor Management TeamDepartment of Health