In today’s environment hospitals have to face multiple challenges. The main reasons for this can be identified in the increasing cost pressure, the shortage of trained nursing staff as well as the rising operating and safety regulations.To cope with all these challenges, it is of cru-cial importance to reduce the operating costs, to optimise current work processes and to relieve the staff workload. The combination of Rainbow and MobiCall is able to monitor automated alerts and alarms that are released from medical systems or devices, and is able to promptly respond within seconds.

The solution allows alerting the relevant internal and external parties, cross-media group chat sessions for a rapid information exchange. Further it is possible to share documents in real time and call for on-line collaborations.

Thus, the solution not only improves the information exchange, but also enhances the co-operation and efficiency. All processes are optimized, since the staff mobility and the public security are increased, while improving the patient comfort.

Rainbow and New Voice band together to optimize the clinical workflow

Loudspeakerannouncement

MCI-Alarm for mobile User

Station-related and cross-station alarms.Transmission of the kind, location and

urgent alarm details

Integration video surveillance

Control centre• Start mass notification• Cross-media communication

with internal and external parties• Sharing and exchange of

emergency instructions• Real-time monitoring alerting

Info-hotlinefor the wholecommunity

Control 3rd party system

Crisis team group chat

session

Integration nurse call system

Fire alarm systemESPA 4.4.4,

ESPA-X

3G /4G

Therefore, to better cope with the greatest challenges, like complying with new government requirements or carrying out technology acquisitions, investments, and

implementations, healthcare facilities can easily adopt the following solutions offered by the collaborations between Rainbow and New Voice, according to scenario:

Mass Casualty Incident alarm

• Automatic simultaneous availability alert according to the MCI stage

• Automatic sending of alarm reports• Optional time display to inform alarm recipients until

arrival at the facilities• Automatic import of alarm plans• Presence-based alert• Start of emergency conferences• Multimedia alarms to mobile phones by call, SMS or

alarm app

Service call

• Integration of existing patient entertainment systems• Transmission of service orders using different media• Entry of service tasks by telephone, smartphone or PC• Skill-based transmission of tasks• Optional bidirectional communication

(e.g. ‘the nurse you called will be there in 2 minutes.’)• Multi-client capable web portal for SLA monitoring and

evaluation of the service quality• Hospital processes improvement and increase of patients’

satisfaction

Duty room display

8 am

– 6

pm

Daily shift3 PERS. / 60 s.

Condition being fulfi lled

Night shift

Escalating group

6 pm

– 8

amCalling room 102

Graphical user interface

Importation of external personnel database

Report & control

MCI 1

MCI 2

Patient alarms

• Connection of existing patient monitors and nurse call system

• Individual defi nition of critical thresholds• Graphical status display • Transmission of alarm information including details• Multimedia alarms, e.g. pop-up message on a PC or

a smartphone• Forwarding of the message to a subsystem• Skill-based alerting process• Watchdog monitoring of interfaces