RAIL PRO FEATURES 2017
1
THE BUSINESS MAGAZINE FOR RAIL www.railpro.co.uk Relaying the good news A need for vigilance Not a bolt on DECEMBER 2015 ISSUE 218 £4.95 Customer Reports Occupational cancers Freight Great transformations Mark Hopwood, managing director of Great Western Railway on why the customer-facing parts of the industry need to lead its future THE BUSINESS MAGAZINE FOR RAIL www.railpro.co.uk A view from all angles Evolution or revolution? What does it mean for Toc’s MAY 2016 ISSUE 222 £4.95 HIGH SPEED RAIL THE SHAW REPORT CONSUMER RIGHTS ACT Ticking all the boxes Nick Hughes, sales director at Hitachi Rail Europe on a ‘very good 12 months’ Rail Professional FEATURE | 37 Flexible working – or the lack thereof Adeline Ginnlooks at the importance of flexible working and encouraging it as part of removing barriers to working in rail T he UK has recently been described in theInternational Business Times as having an ‘archaic’ attitude towards flexible working. ere is some truth in this statement although a little harsh in my view. As a country we are not as open to the idea of flexible work hours as other countries. France, for instance, has offered flexible working arrangements since 2000. Today, flexible working is not a ‘nice to have’, it is a necessity, and we need to accept that the landscape of the family and work dynamic has changed. A recent study by Timewise found that currently 14.1 million people in Britain want flexibility in their working hours, with seven in ten parents wanting flexible working. Our modern day society, with the realities of the school run, is in need of a more fluid routine. Often described as a generation expected to ‘do it all’, couples are expected to work full-time, have a clean house, a perfect family and ironed shirts and generally juggle all aspects of their life seamlessly. A report discussed in e New York Times found that 65 per cent of parents find it difficult to balance job and family without the support of flexible working. e answer is clear enough – our population is under more VIEWPOINT | 37 Women in rail Adeline Ginn Clare Burles, people director at Virgin Trains East Coast...thinks the reason for [women’s] natural attraction to customer service is due to the availability of flexible hours among these roles FEATURES LIST 2017 FEBRUARY Light Rail/Metro Light rail won’t be left behind again. A look at where we’re at in the revolution Depots The increasingly important role of maintenance depots MARCH Station refurbishment A look at Crossrail’s new stations as well as new/ refurbished stations throughout the UK Ticketing technology What are the new developments in ticketing, and are they for everyone? APRIL Franchising What have we learned and do the new ITT’s allow for innovation? Customer comes first What do passengers want, and are Toc’s delivering? MAY Railtex 2017 (9-11 May) A preview of this all-encompassing showcase for technological innovations across the entire rail supply market JUNE High speed rail An update on HS2, and on high speed from a global perspective Track and Trackside New technological developments in track and trackside maintenance Electrification/Signalling Updates on the electrification programmes and the implementation of ERTMS JULY/AUGUST Supply chain A look at the industry and government initiatives designed to create a healthy and sustainable rail supply chain in the UK Sustainability The leading initiatives across this important area SEPTEMBER Station refurbishment An update on projects including those in retailing and catering Safety & Security The developments, challenges and opportunities in these two vital areas OCTOBER Surveying and Geotechnical engineering Tunnels and Tunnelling The projects and new technologies in these areas NOVEMBER Skills The initiatives that are helping to build and sustain the UK’s rail workforce Consulting What value can consultants bring to rail? DECEMBER Freight The issues and opportunities for this sector Rolling stock The new styles of rolling stock that are being manufactured, and why For further information on the features shown, and promotional opportunities linked to these features, please contact us ... Editorial enquiries Lorna Slade Tel: 01268 711811 Email: [email protected] Advertising enquiries Christian Wiles Tel: 01268 711811 Email: [email protected] April 2016 Page 103 Page 102 April 2016 W hat have you been doing since you started in your role last November? A lot! I’ve been getting to know and understand the police force but also meeting the various train operators and obviously the key people in organisations, such as Mark Carne at Network Rail and Mike Brown from TfL. That will continue and be a never ending process really. People do appreciate what BTP does; it’s a specialist organisation that sets itself very stretching targets and it’s all about safety, safety, safety for passengers, staff and everybody involved. Going forward I’d like to see us focus as much as possible on partnership working with the industry. [chief superintendent] Paul Brogden is doing work in that area looking at disruption and targets, how to use the resources and knowledge available and how to clamp down on that disruption. So we’re building on the success of our metal theft work and adapting that going forward. So a lot in only a handful of months! What attracted you to the role? A couple of things: there’s a personal side which I always apply to work, and then it’s obviously about what skills, talents and abilities you have and what they’re looking for in the job advert. What they were looking for in this position – because actually the interview process went on for a good six months in various stages – was past experience in charge of a large organisation as well as public/private sector knowledge and know-how, as well experience in engaging with stakeholders and working with a non-departmental public body. I guess it was a combination of my past work – whether as minister of state for employment at the Department for Work and Pensions, or my knowledge of working in business and setting up a business, as well as establishing the largest businesswoman’s network in the North West. After around 28 years of working, hopefully along the way you collect various attributes, so that was the drive and thrust of what I had on my CV. But in terms of what I was interested in, I have huge admiration for the work of the police force: how it keeps society moving and in this case the railway Lorna Slade spoke to Esther McVey, new chair of the British Transport Police Authority, about getting to know the organisation, partnership working, her philosophy on hard work, and how she wants to encourage girls to aspire to work in the industry Esther McVey ...my emphasis has always been teamwork and collaboration, and how you move everything onto the next level. I always think the whole is bigger than the sum of the parts – and that’s what I want to bring, sort of unleashing as it were, the potential of everybody here Photographs © Iggi Falcon
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Transcript of RAIL PRO FEATURES 2017
THE BUSINESS MAGAZINE FOR RAIL
www.railpro.co.uk
Relaying the good news
A need for vigilance
Not a bolt on
DECEMBER 2015 ISSUE 218 £4.95
Customer ReportsOccupational cancers
Freight
Great transformations
Mark Hopwood, managing director
of Great Western Railway on why the
customer-facing parts of the industry
need to lead its future
THE BUSINESS MAGAZINE FOR RAIL
www.railpro.co.uk
A view from all angles
Evolution or revolution?
What does it mean for Toc’s
MAY 2016 ISSUE 222 £4.95
HIGH SPEED RAILTHE SHAW REPORT
CONSUMER RIGHTS ACT
Ticking all the boxesNick Hughes, sales director at Hitachi Rail Europe on a ‘very good 12 months’
Rail Professional
FEATURE | 37
Flexible working –
or the lack thereof
Adeline Ginn looks at the importance of � exible working and encouraging it as part of
removing barriers to working in rail
The UK has recently been
described in the International
Business Times as having an
‘archaic’ attitude towards � exible
working. � ere is some truth in
this statement although a little harsh in
my view. As a country we are not as open
to the idea of � exible work hours as other
countries. France, for instance, has o� ered
� exible working arrangements since 2000.
Today, � exible working is not a ‘nice to
have’, it is a necessity, and we need to accept
that the landscape of the family and work
dynamic has changed.
A recent study by Timewise found that
currently 14.1 million people in Britain want
� exibility in their working hours, with seven
in ten parents wanting � exible working.
Our modern day society, with the realities
of the school run, is in need of a more � uid
routine. Often described as a generation
expected to ‘do it all’, couples are expected to
work full-time, have a clean house, a perfect
family and ironed shirts and generally juggle
all aspects of their life seamlessly. A report
discussed in � e New York Times found that
65 per cent of parents � nd it di� cult to
balance job and family without the support
of � exible working. � e answer is clear
enough – our population is under more
VIEWPOINT | 37
Women in rail Adeline Ginn
Clare Burles, people
director at Virgin
Trains East Coast...thinks
the reason for [women’s]
natural attraction to
customer service is due
to the availability of
fl exible hours among
these roles
FEATURES LIST 2017FEBRUARYLight Rail/MetroLight rail won’t be left behind again. A look at where we’re at in the revolution DepotsThe increasingly important role of maintenance depots
MARCHStation refurbishmentA look at Crossrail’s new stations as well as new/refurbished stations throughout the UKTicketing technologyWhat are the new developments in ticketing, and are they for everyone?
APRILFranchising What have we learned and do the new ITT’s allow for innovation?Customer comes � rstWhat do passengers want, and are Toc’s delivering?
MAYRailtex 2017 (9-11 May)A preview of this all-encompassing showcase for technological innovations across the entire rail supply market
JUNEHigh speed railAn update on HS2, and on high speed from a global perspectiveTrack and TracksideNew technological developments in track and trackside maintenance Electri� cation/SignallingUpdates on the electri� cation programmes and the implementation of ERTMS
JULY/AUGUSTSupply chainA look at the industry and government initiatives designed to create a healthy and sustainable rail supply chain in the UKSustainabilityThe leading initiatives across this important area
SEPTEMBERStation refurbishmentAn update on projects including those in retailing and cateringSafety & SecurityThe developments, challenges and opportunities in these two vital areas
OCTOBERSurveying and Geotechnical engineeringTunnels and TunnellingThe projects and new technologies in these areas
NOVEMBERSkillsThe initiatives that are helping to build and sustain the UK’s rail workforceConsultingWhat value can consultants bring to rail?
DECEMBERFreightThe issues and opportunities for this sectorRolling stockThe new styles of rolling stock that are being manufactured, and why
For further information on the features shown, and promotional opportunities linked to these features, please contact us ...Editorial enquiries Lorna Slade Tel: 01268 711811 Email: [email protected] enquiries Christian Wiles Tel: 01268 711811 Email: [email protected]
Clare Burles, people
director at Virgin
Trains East Coast...thinks
the reason for [women’s]
natural attraction to
customer service is due
to the availability of
fl exible hours among
these roles
April 2016 Page 103
Page 102 April 2016
W hat have you been doing since you started in your role last November?A lot! I’ve been getting to know and understand the police force but also meeting the various train operators
and obviously the key people in organisations, such
as Mark Carne at Network Rail and Mike Brown from TfL. That will continue and be a never ending
process really. People do appreciate what BTP does;
it’s a specialist organisation that sets itself very stretching targets and it’s all about safety, safety, safety for passengers, staff and everybody involved.
Going forward I’d like to see us focus as much as
possible on partnership working with the industry.
[chief superintendent] Paul Brogden is doing work
in that area looking at disruption and targets, how to
use the resources and knowledge available and how
to clamp down on that disruption. So we’re building
on the success of our metal theft work and adapting
that going forward. So a lot in only a handful of months!What attracted you to the role?A couple of things: there’s a personal side which I
always apply to work, and then it’s obviously about
what skills, talents and abilities you have and what
they’re looking for in the job advert. What they were
looking for in this position – because actually the
interview process went on for a good six months in
various stages – was past experience in charge of a
large organisation as well as public/private sector knowledge and know-how, as well experience in engaging with stakeholders and working with a non-departmental public body. I guess it was a combination of my past work – whether as minister
of state for employment at the Department for Work and Pensions, or my knowledge of working
in business and setting up a business, as well as establishing the largest businesswoman’s network in
the North West. After around 28 years of working, hopefully along
the way you collect various attributes, so that was
the drive and thrust of what I had on my CV. But in terms of what I was interested in, I have huge
admiration for the work of the police force: how it
keeps society moving and in this case the railway
Lorna Slade spoke to Esther McVey, new chair of the British Transport Police Authority, about getting to know the organisation, partnership working, her philosophy on hard work, and how she wants to encourage girls to aspire to work in the industry
EstherMcVey
...my emphasis has always been teamwork and collaboration, and how you move everything onto the next level. I always think the whole is bigger than the sum of the parts – and that’s what I want to bring, sort of unleashing as it were, the potential of everybody here
Photographs © Iggi Falcon
